Z57 Inc

Review: I was considering hiring this company for my website, after reviewing their reviews online I decide to not work with them due to the very poor customer service complaints.I did not sign the contract after reviewing the reviews and spoke with them several time and have written many emails over the past week asking them to refund my initial deposits. They refuse to refund my deposits.The continue to call me on the phone and email daily as though we are in contract asking me to work with their IDX Admin department to set up my website, and they continue to hound me to sign the docusign document that I have refused to sign.The do not understand that after reading their reviews I am not interested in working with them and they won't refund my initial set-up deposit of $129 and my first months fee of $119 charged to separate credit cards.I also want to be assured my credit card information is not stored on their system so they cannot charge my cards again or abuse my credit card information.They are VERY hard telephone sales people, will not take "No" for an answer and harassing me. I've asked them to refund my money, destroy my credit card information and to not contact me again. They will not comply.Please help me resolve this issue. Thank youDesired Settlement: I want my refunds for two charges and I want to be assured they have stored my credit card information after issue the refunds.

Business

Response:

Dear to whom it may concern, I have reviewed this client’s file and the client is

receiving a refund for the full amount charged. This was in the process of

being handled by our billing department and will be reflective through the

client’s financial institution in the next 4-5 business days. We attempted to reach

out to the client today to provide these details however we got her voicemail. We wish the client nothing but the best in the future and

are sad to see that a business partnership could not be made. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. HOWEVER THEY MUST CREDIT TWO CHARGE CARDS AND NOT BILL ME AGAIN OR I WILL FILE A NEW COMPLAINT. It took this complaint to get them to comply with my numerous requests for a refund and it well past due. I will wait for the business to perform this action and, if it does, will consider this complaint resolved unless my cards are charged again or my cards compromised by any personnel at Z57. I DO NOT believe they are trustworthy or ethical and do not deserve an accredited rating!

Regards,

I WOULD NEVER RECCOMMEND THIS COMPANY TO ANYONE. I WAS MISLEAD AND WASTED APPROXIMATELY $700 IN THIS SERVICE. THEY SET UP A CRAPPY WEB SITE.INTERVIEWED ME FOR 2 HOURS & AFTER I AGREED TO THE SERVICE, COULD NOT PUT THE MLS LISTINGS ON MY SITE AS THEY PROMISED.EVERYTIME I CALLED TO DISCUSS, IT WAS MORE OF MY TIME WASTED. THEY TALK THE TALK BUT DON`T WALK THE WALK!!!! DO NOT WASTE YOUR MONEY, DO REALTOR.COM!!!

Review: I have had ongoing customer service issues with Z 57 in regards to their poor customer service which caused me to cancel my account with them.

There policy is a that I need to give 30 days notice to cancel. I gave my 30 days notice, and I was trying to send out a "just sold" communication to my contacts.

However, the listing that I inputted a couple of months ago had disappeared from my website. A CSR, [redacted], inputted the listing for me and sent it out to my contacts.

[redacted] was very pleasant but unfortunately he sent out the listing with the address stating the property was in California. I was not given the opportunity to preview the listing.

I was not happy with the mistake but I figured this is exactly why I am cancelling my service, and I can live with the mistake.

The next day an authorized "Just Listed" email was sent out for the same property to all of my contacts. This property was listed 3 months ago and just sold a week ago.

These mistakes are very damaging to my reputation and have made me look very foolish and unprofessional to my contacts and clients. I called Z 57 and told them I wanted to end my business relationship immediately because of these mistakes. The CSR advised me they can shut down my website immediately but I will still be responsible for my last payment of $109 on August 28th.

Obviously, this was not acceptable to me. I lost my cool and had several choice words for the CSR and Z 57 then I hung up the phone.Desired Settlement: Z 57 has been providing poor customer service and support for several months. Their latest mistakes have caused damage to my reputation that I have spent 10 years building in the Las Vegas Real Estate Market. I want a refund of all the fees that I have paid to Z 57 in 2014 plus my last payment due on August 28th to be cancelled. The total fees that I have paid this year are $109 times 7 for a total of $763.

Business

Response:

Review: In June of this year, I was contacted several times by your salesperson, [redacted]. He spoke to me in length at how great your company was and how much

more business dropping my current web site and going with Z57 would produce. All

the promises sounded good. I also explained to the salesperson that I am NOT

computer savvy, and can not be burdened with working on a web site. I am a one

person real estate company, and can not afford the time or money lost on

building or editing a new site. My old site was very user friendly, and that is

what I needed.

On June 6, I signed a contract with Z57. The developing of the web site never

began until June 11, 2013. On June 12,2013 I emailed and spoke on the telephone

to [redacted] and stated that my email was not activated, nor was my IDX.

Two very important features for a business. She told me that she was working on

it. On June 13 I CLEARLY stated that my IDX was not activated, I could not gain

access to my email. I want out!!! Again, I was not let out of the contract. On

June 15,2013 I again emailed very disappointed that I wanted out of the

contract!!

I telephoned the company and they told me that unless I called and canceled that

an email was not sufficient. I honestly do not recall all my conversations on

the telephone for I do not record my telephone conversations. However, I do save

emails.

Finally on Aug. 22,2013 I received an email with the cancellation attached. I

also have your company taking $69.99 every month out of me. I have already spent

$299.96 for nothing except frustration and aggravation. I am told that

regardless of having the web site or not, I am obligated to pay the $69.99 every

month for one year. Really?

Well, I am back with my old web site and have generated many leads. All I am

asking is that you be fair and please stop taking my money. I am not using your

product and was not satisfied from the beginning. I hope that this is not the

company character for all your clients.I am going to forward this letter to the

Revdex.com.

I look forward to a response from you.

Regards,

[redacted] &

[redacted] office

[redacted] cellDesired Settlement: Stop billing and taking my money. I would love a refund, but I will take the stop billing.

Business

Response:

Reply to Revdex.com Complaint ID - [redacted]

Review: I was sold a 'Gold Package' contract with Z57 on 5/22/2012. (Fortunately) I opted to just use my current domain instead of having Z57 arrange one for me. I just changed the DNS Record, After setup, I was informed that my first training session through Z57 Academy was scheduled for 2+ weeks later. After I completed my first session on 6/07/2012, my next session was scheduled for another 2+ weeks. I was not able to keep scheduled appt as I was working with a client at that time. Again, it would be another 2+ weeks for training. I did receive a call a few days later. The trainer claimed he felt bad that I had to wait so long for next session. He had a cancellation and could help me right then. Again, not a convenient time for ME. In July, I emailed Z57 and asked if they could suspend billing on my account until I was able to complete my training. They responded I had to call in my request. When I spoke to rep, she advised they could not suspend - only cancel. However, she sympathized with me and agreed to discount July's bill by 50%. She scheduled me for another training session - again 2+ wks. Finally on 8/16 I decided that I wasted enough $$ with them and called Z57 and cancelled. I then changed the DNS records on my site back to my hosting co. My account was paid through 8/21 even though I cancelled on 8/16. I was reminded about their 30-day cancellation clause. They attempted to bill my CC on 8/22 for another $99.99 but charge was rejected as I had already alerted my CC Co to do. They claim that even though the account is cancelled, they would continue to keep my website live until 9/22. When I later reviewed my website stats, I was horrified to find that traffic on my site decreased by 82% in June and was absolutely non-existent (0%) during the whole month of July until August 16 when I switched DNS record. I emailed my website stats and requested that they give me a full refund as they did not fulfill their promise and actually did me more harm than good. I did better without their help!Desired Settlement: I want a FULL REFUND of every $$ I paid them ($648.97) and for them to stop all further attempts to collect the final bill of $99.99 for which I received absolutely NO SERVICE as I had already changed hosting back to my original ISP.

Business

Response:

Reply to Revdex.com Complaint ID #[redacted]

Revdex.com Complaint ID: [redacted]

Client Name: [redacted]

Complaint File Date: 11/3/2012

Internal Account # [redacted]

Z57 Customer Status: 30-day notice of Z57 Academy Gold Package account

cancelation received on 8/16/2012, account canceled on 9/16/2012

Z57

Response:

On May 22, 2012, Ms. [redacted] purchased a Z57

Academy Gold Package and agreed to our Terms and Conditions. Our Terms and

Conditions are always provided at the point of sale, as we ensure all clients

have the opportunity to ask any questions they might have on these before

finalizing their purchase.

When agreeing to Z57’s Terms and

Conditions, the client is emailed the Terms and Conditions and asked to print,

sign, scan and respond back to Z57. The signed

Terms and Conditions is saved by Z57; a copy of Ms. [redacted]’ signed agreement is provided

as an attachment with this response.

Z57’s Terms and Conditions state the following with regard to the

cancelation process:

21.

After the cancellation period provided in paragraph 4 above, you may cancel

monthly service by providing us with 30 days prior notice. You will be

responsible for any charges incurred after 30 day notice is given, which

includes, but is not limited to, monthly website hosting, domain renewals,

email services, traffic products, or any other services purchased from Z57. An

email will be sent to the email address on file to confirm cancellation.

22. In order to protect your account, if you wish to

cancel your service, you must contact Z57 Client Development via telephone at

(800) 899-8148 so that we can authenticate that you are the authorized account

user. All cancellation requests must be verbally communicated directly to a Z57

Client Development Representative.

On August 16, 2012, Ms. [redacted] contact Client Development

requesting that her service with Z57 be cancelled; per the Terms and Conditions,

at that time the 30-day cancelation notice was processed. Ms. [redacted] was paid through August 21, 2012;

the month in which she requested to cancel.

Additionally, the Z57 Representative notified Ms. [redacted] that she would

incur and final payment for the final 30 days, also per the Terms and

Conditions.

Part of the service that Ms. [redacted] received in establishing an

Academy Gold Package account was enrollment into optional Z57 Academy

courses. In total five Academy courses

were schedule with Ms. [redacted], the first on May 31, 2012 which Ms. [redacted]

unfortunately could not attend. A second appointment was schedule on June 7,

2012 which Ms. [redacted] did attend. Four additional appointments were scheduled

but were not completed.

At the time Ms. [redacted] attempted to schedule an Academy

appointment, our next available appointments were 2 weeks apart. Z57 understands that clients have varied

scheduling and training needs and makes every effort to provide access to

training and support, while not impacting the use and results of their

product. With this in mind, the Academy

courses are optional as attendance is not essential to implement and utilize

package tools effectively. Z57 offers all clients unlimited access to our

OnDemand Client Development team which is fully knowledge with regard to any

product question or marketing strategy covered in the Academy and constantly

trained on strategies beyond which are offered through the Academy.

Z57

Resolution:

Z57 would like to apologize for any misunderstanding or

lack of clarification on our part in the past with regard to appointments being

schedule within a specific time frame.

Z57 appreciated being given the opportunity to address Ms. [redacted]’

concerns and ultimately, we are disappointed that her concerns were not clearly

addressed while a client of Z57. Ms.

[redacted]’ financial investment in the Z57 Gold Package is specifically for the

tools, products and hosting; all training courses are optional and free of

charge to new clients. Z57 will not issue be issuing a refund in this case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I do not agree with response from Z57. My first training session was scheduled for 5/31 with their trainer,[redacted]. I never received the scheduled call as planned. On 6/1 I sent an email to Z57 about the missed call. On 6/5 - 4 days later - I received an email claiming that he made 3 attempts to contact me. I was asked to call CS to reschedule and set 6/7 date. I later reviewed my phone logs to verify their claim that they attempted 3 calls to me on 5/31. My VOIP log recorded 2 ANONYMUS calls at that time. My VOIP system is set to automatically reject ANONYMUS calls. After my first session, Z57 had significant delays (2 weeks or more) in scheduling remaining sessions. They did not inform me of access to their 'OnDemand Client Development' team until mid-July (when I first attempted to cancel my contract). The rep also told me that Z57 had just recently released this product (so it was NOT available in May when I originally signed). They were obviously understaffed yet the (payment) clock kept ticking and I was obligated to pay the price. They claim I paid for tools, products and hosting. I received nothing! Tools are useless unless you know or learn how to use them. Z57 claimed to have the best tools available to our industry. They sold me a 'bulldozer', handed me the keys and basically told me to do the best I could until the next session. Their product was definitely not unique. They basically produced my pages from their library of templates and used my branding. As far as hosting, they did nothing with regard to SEO. My domain reports are evidence that traffic to my site decreased by 82% in June and was absolutely dormant (zero traffic) in July through mid-August when I 'fired' Z57. I found it interesting that their contract contains a clause about not being able to sue them on an individual or class action basis and restricting the forum to San Diego County, CA. (I am sure the Texas Attorney General will not take kindly to the terms of their contract.) Their contract is totally unfair to the consumer. Z57 is nothing more than a syndicated cyber ganster. All they tell you is 'You signed our contract. You are obligated to pay us regardless of the fact that we can't deliver the goods promised and you are not happy with the shoddy workmanship!' I can't see how Z57 can continue to operate with their 'too bad, so sad, just pay me!' attitude.]

Regards,

Business

Response:

Reply to Revdex.com Complaint

ID #[redacted]

Review: Please see complaint ID# [redacted].

The original complaint has been resolved. However, z57 was very vague in the contract about 'third party charges' that I am responsible for. I would like to know the list of companies that are involved with my third party charges, and what those charges will be, if any.

I have a letter from z57 stating that all charges are dropped. This problem started in August. You've been a great help, fixed things very quickly, and I deeply appreciate your help. I have a new bill from a third party called [redacted] for my domain name[redacted].com and ref# [redacted] for $85.00, and not sure which company to file with since this is related to the z57 problem. The z57 contract named no third party subcontractors by name, was a bad contract, and I'm sorry I trusted them. The bill is for a year, and I only used the domain for 5 weeks. I would be happy to pay for the 5 weeks. which is $8.17. Since they did not tell me the name of any third parties, I had to rely on z57 to contact Web Listings and cancel, which they did not do.Desired Settlement: I would like Web Listings to cancel the bill, and a letter from z57 stating the name of any other third party companies and bills, what their job duties are, and to have them take responsibility to have them cancel my contract with those third parties, since I don't know who they are. This matter was supposed to be finalized on Sept.24th 2014.

I believe their contract is in violation of basic consumer protection rights. It's vague, and has been a huge pain.

Thank you! [redacted]

Business

Response:

Dear to whom it may concern,

This is not a request from our company. This is actually a company that has not affiliation with us and was just reaching out trying to get your business. Please see there response to their multiple Revdex.com complaints below:

It clearly states on the front page in capital letters and bold font, that it is a solicitation, not a bill and there is no obligation to subscribe for the services being offered. The solicitation is direct and straight forward and no attempt has been made to confuse or deceive the recipient.

We have removed [redacted] from our mailing list and she will not receive any further mailings from Web Listings Inc.

If there are any further question in regards to this matter please feel free to contact

us at [email protected]

I apologize if there was any confusion but again this has nothing to do with our company. Should you have any questions please let me know.

Review: In December of 2011 I enrolled in the z 57 academy for real estate professionals which had a monthly charge 109. 99 for basic service plus an additional 20 for upgraded services. I was advised that should I want to leave , I have to give them 1 month's notice.On October 31th , 2012 I sent an email stating that I was resigning from z57 academy. It was sent 5:22 PM EST, which is 2:22PM PST ( local z 57 times) I received an email back on November 1st acknowledging my email and request to discontinue , but advising me that they do not accept resignations via email and that I would have to call. I called on November 1st reiterating my intentions and was told that I would ONLY be responsible for charges through the end of November. They are now pursuing me for DECEMBER charges- $129.99- stating that since my resignation was received in November,(NOVEMBER 1st) I must now pay for December. Please note that I went with another REAL ESTATE INTERNET MARKETING COMPANY beginning December 1st. You might also check GOOGLE to see that this is a common deceptive business practice employed by z 57. They are now sending me dunning notices for the month of December. I would kindly ask that they cease and desist and mark my account as PAID IN FULL.Desired Settlement: I want them to cease and desist pursing me for December 2012 payments

Business

Response:

Reply to Revdex.com Complaint ID #[redacted]

Revdex.com Complaint ID: [redacted]

Client Name: [redacted]

Complaint File Date: 1/14/2013

Internal Account # [redacted]

Z57 Customer Status: Customer - Cancelled

Z57 Response:

On

Dec., 30, 2011, Mr. [redacted] purchased a Z57 website and agreed to our

Terms and Conditions. Our Terms and Conditions are always provided at the point

of sale, as we ensure all clients have the opportunity to ask any questions

they might have on these before finalizing their purchase.

When agreeing

to Z57’s Terms and Conditions, a copy of the client’s agreement is recorded

with their acceptance. In this case Mr. [redacted] agreed to the Terms and Conditions by

reply email from his email address on file with Z57 ([redacted]@aol.com),

his responses included a type message from Mr.

[redacted] of “I agree.”

Z57’s

Terms and Conditions state the following with regard to the cancellation process:

4. You, or your authorized representative, have

up to 3 business days following the date of your acceptance of these Terms to

cancel service and receive a full refund. After 3 business days, all sales will

be considered final. As an example, if you purchase a website on Monday, you

will be eligible for a refund through the end of business on Wednesday.

25. After the

cancellation period provided in paragraph 4 above, customers may cancel monthly

service by providing us with 30 days prior notice. You will be responsible for

any charges incurred after 30 day notice is given, which includes, but is not

limited to, monthly website hosting, domain renewals, email services, traffic

products, or any other services purchased from Z57. An email will be sent to

the email address on file to confirm cancellation.

26. In order to protect your account, if you wish to

cancel your service, you must contact Z57 Client Development via telephone at

(866) 412-3343 so that we can authenticate that you are the authorized account

user. All cancellation requests must be verbally communicated directly to a Z57

Client Development Representative.

On Nov. 1, 2012, Mr. [redacted] contact Client Development

requesting to cancel service; at that time the 30-day cancellation notice was

processed, per the Terms and Conditions.

Mr. [redacted] monthly billing cycle was on the 29th day of each month,

one additional monthly charge occurred on Nov. 29, 2012 within the 30-day

cancellation period. The Z57

Representative notified Mr. [redacted] that he would incur a final payment for

the within the 30 day cancellation period and followed up with a confirmation of

the cancellation request which included an explanation of the final monthly or

any additional charges incurred within the final month.

On Dec. 3, 2012, Mr. [redacted]’s account was charged $20.00 for

a listing that was enrolled in the Featured Listing Program. This was the only charge in December. An outstanding balance of $129.00 remains

outstanding on the account for charges billed in November. Attached is an invoice for all charges in

Quarter 4, 2013.

Z57 Resolution:

Z57 would like to apologize for the mistake on our part for

charging the account in December. Immediately

we took action to refund the charge of $20.00 when brought to our attention, processing a refund on Jan

14, 2013. This charge was mistakenly applied to the

account after it was fully canceled. We hope the attached invoice along with our response show the progression of

charges on the account, providing fully clarity to final balance on the account

of $129.00 reflect the final months charges during the 30-day cancellation period.

Z57 appreciated being given the opportunity to address Mr.

[redacted]’s concerns.

Sincerely,

Z57 Academy Manager

Z57, Inc.

Email: [redacted]@z57.com

Tel: 800.899.8148 [redacted]

Attached File: [redacted] - Invoice - from 10-1-2012 to 12-31-2012

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Complaint Detail

Review: I signed a 1 year agreement for "Z57 Internet Solutions" for marketing of my face book business page. November 1st 2013 to 2014. (12 payments = 1 year)The 1 year is over yet they still bill me additional payment . "Fraudulent billing practice" From the beginning I was not satisfied with the service. I received no result & no business from "Z57 Internet Solutions" marketing. Each time I complain they made suggestion that amount to a waste of time. for the 1 year I did not receive any leads or new business from "Z57 Internet Solutions" I signed the agreement. So, I lived up to my agreement I paid even though I was not satisfied or please with their service. "Z57 Internet Solutions" did not. I spoke to representatives of the company a few times over the past few months. I was informed to called at the end of September 2014 to cancel once the 1 year commitment was over. Now I am being told I will be billed for November 2014. "This is Fraudulent billing practice" I spent a few minutes on the phone with Their rep.Desired Settlement: I did not received the results they promised. Yet I paid. I need a refund for the over billing.This service is Fraudulent. Their billing practice is Fraudulent. They keep promise it some time take a while. the 1 year is over and I am still being billed.

Business

Response:

Dear to whom it may concern,

I’m sorry to hear that that Mr. [redacted] has been dissatisfied

with services from our company. We have record of Mr. [redacted] contacting us on separate

different occasions and us providing him with assistance on Facebook along with

tips on how we can work together to get the best results.

We have also asked him to please contact us on a more

consistent basis so that we could continue to help him with his web marketing. We

have wanted to be Mr. Edward’s strategic partners however Mr. [redacted]

communicated not wanting to be involved in the process.

The client is correct that he did in fact begin services in

November 2013, so his last payment would be November 2014. That means he has

one additional bill to honor his one year agreement. As a token of good faith I

can waive the next month of services making his account settled in full. Please

let me know how Mr. [redacted] would like to proceed.

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

PS. The company did not waive the last payment as indicated. I already made 12 monthly payments of 49.99 Plus the set up charge. My First monthly payment was November 2013 and the last payment to this point was for October 2014. Part of the reason for the complain was the company was trying to bill me for an additional payment for November 2014. which they are not entitled to receive. There are only 12 months in a year and 12 monthly payment in a 1 year agreement.

Regards,

Review: During the last week of July 2012 I was contacted by a sales rep. from Z57 internet solutions and after talking with the rep. I was told that they would brand and build my web site which would also include a weekly on line meeting with a social media specialist to help me get started with facebook,craiglist, ect. and also have an app for my web site for the ipads,androids, and iphones. Understanding that this would take a week or so, I agreed to this, from the beginning until yesterday there has been one problem or another that has arisen and to top it off yesterday the social media specialist was told not to send out anything from my site until next week to give me time to only have the email contacts that I wanted to be contacted through my site in the drip area to which he stated that that was not going to be a problem. However not 2 minutes after I finished his call, I was receving calls emails and texts wanting to know why I was thanking them for going to my website when they had not gone there. Some of the contacts in my contact list that were going to be cleaned up were emails that were not to be used unless specifically given the right to. Instead a mass email was sent out to my contacts in my contact list ahead of the agreed date. After I called and cancelled my service with this company I called back to talk with a supervisor to find out if I was going to still be charged as my web site has never been finished nor have I seen an app for my site the customer service rep. stated a few times that she would help me and I did not need to speak with a supervisor. After I told her that I was not asking for the full refund only to stop any further payment she said she had to talk with the supervisor, a few minutes later she said that there was nothing that they could do as the next payment was due in 4 days. I am paying for a service that has not been delivered to me as described and am being blocked from speaking with a supervisor.Desired Settlement: I was only going to ask, to begin with for no further charges on my account and to make sure it was completely off the internet. Now after having to go through the stress of explaining for a day of making sure that everyone I contacted knew it was a mistake along with the time that it has taken to not have the web presence as I was lead to think I would have or a completed site/ap, I am asking for a full refund which includes the charges due to take place in the next few days.

Business

Response:

Review: This companyZ57 charged my credit card a monthly fee of $49.99 per month for 3 months when I had asked them to cancel the service in January '2014. I called the credit card company and asked them not to accept charges from them since I didn't authorized it. Z57 stated that they had no record of my cancelation and so I owed for for January, February and March '2014. Since it was a phone call and I only had the person's name and date of when I spoke to them; we agreed that I would send them a check for those months (January, February and March) but they would cancel the service. They cashed the check and now are claiming once again of not having any record of my cancelation request from January nor from March.

Now they are charging me again but this time for April, May and June. They keep harassing me and I want nothing to do with them. I tried calling Z57 and wrote to them about the cancelled service and how this letter is in error. I just can't get anyone to cancel this account; instead I received letters for payment and assurance that it will be cancelled.Desired Settlement: I want them to stop harnessing me and seeking payment for service they didn't provide. I want a letter clearly stating that my account is canceled and there are not past due payment on it. I also want my money back for the $149.97 since it was a scam to get me to continue paying them when it is obvious there is no service being provided.

Business

Response:

Review: I was called by "[redacted]" a sales rep for z57 and he sold me on the ability of his company being able to market me in my real estate business. He told me this included coverage in Social, Personal Website, Mobile, Marketing, and Support. He spoke to me on the phone for more than two hours, said I had to make a decision without hanging up or I would lose the deep discounts he was offering. His first offer included a 90 day acceleration program in which someone from z57 would handle all the inputting of information for me. I specifically stated I could do all of this on my own by buying a book and was not interested and would not sign on unless I was offered the acceleration program for 1 year. I told him I was a new agent, I don't have customers or listings yet and I would need that help when I did not just for the first 90 days. He assured me if I paid the price he quoted and signed the agreement I would have that for the full year. I received a 20 minute phone call in which she quickly walked me through tabs and pages within the company website and told me once I took the webinars and read through all the information on the site I would be able to input anything I wanted. I don't have time to do this myself, and I wouldn't have signed up for a monthly expense for doing this myself. The salesperson said what I wanted to hear in order to make the sale. I have asked in two different calls to be allowed a three way call with [redacted] and his manager so I can confront him on his lies and both times I was told he wasn't available, it would do no good-it's out of his hands, or he wasn't available. Every time I have asked to speak with a manager I have been told they are not available but they will call me. When the manager contacted me today, I was told that if I call in for customer support they will not take care of what needs to be done--but will direct me on how to do it myself. This is bate and switch to me--[redacted] didn't tell me someone would tell me how to do it, he said it would be done!

Second, I told [redacted] I didn't need a website. I am very satisfied with my own. He told me I didn't have to use his, and I could be linked to my original one. This agreement was signed on April 28th and it still doesn't link correctly and I have since told two other customer reps the same thing.

Third, It wasn't until I did some further investigating of this site that I found z57 offers a program for just social media. Even after all my insisting I didn't need the website I was never told that I could get a program that handled just the social media. And when I brought that to the managers attention he very matter of factly stated I signed a contract that included the website for one year and I would pay the agreed amount for one year whether I cancelled my card or not.Desired Settlement: I want to discontinue the service without penalty. Keep what I have paid thus far, and use it to educate your sales staff, A company cannot exist on lies, if you have a valuable service to offer sell people on that, if not, don't make promises you can't keep.

Business

Response:

Dear to whom it may concern,

The client mentioned in this consumer review began services with

us on April 28th 2014. The client expressed interest to cancel soon

after on May 13th, 2014 due to some confusion with our deliverables.

The client did speak to a supervisor on May 15th, 2014 to address

their concerns in further detail. At that point the client communicated to us that

although they decided to move forward with services there were still certain

aspects of our deliverables that the client felt were communicated differently

during the sales process.

At that point the client asked to please speak to the supervisor of the sales representative directly to address additional concerns. Both the supervisor and the client spoke and came to an understanding, the client communicated that they

would be happy continuing services with us if they could be by downgraded to our social media package.

We at that point happily agreed to meet that request and downgraded the client's level of service. We also provided the client a refund for the difference in service package and communicated to the client to please feel free to contact us with any questions, concerns they may have in the future.

Since the time the client submitted this complaint to your company we

have settled this matter in full.

Sincerely,

Review: I contracted with Z57 to provide a real estate website for my business in Lakewood Colorado. Z57 represented that they could provide a website including IDX access to the [redacted] site so that customers coming to my website could search for properties in the [redacted] area. Z57 was unable to provide IDX access to my website because the IDX company they use, [redacted], is not an authorized vendor because they have not made the changes necessary to be compatible with the [redacted] system. I contacted Z57 repeatedly by phone and by email but was told repeatedly that it was a delay on the side of the [redacted]. Not the truth, which was that they were unable to provide the service. I finally got in touch with the [redacted] representative, [redacted].com) and she explained that Z57's IDX provider, [redacted], was not an authorized vendor. I spent a month trying to get this resolved, During this time, no one using my website could access the [redacted] listing, making my website worthless. When I cancelled my service, Z57 told me that they were going to charge me for an additional 30 days per cancellation policy. They never acknowledged the issues involved with my website or offer to refund my original money. I contracted with this service to provide a functioning real estate website, they are unable to deliver this, and they know that they are unable to deliver this product yet still took my money. This is fraud.Desired Settlement: I want a full refund of any charge that I have paid them. They charged my credit card 248.99 on 12/18/14, and 129.88 on 1/21/14. This not only cost me those amounts, but it cost me a month and a half of marketing opportunities. I also want an apology.

Business

Response:

Review: Z57 has had several complaints lodged against its practices for terminating service. I received an email indicating that my credit card needed to updated. I sent an email indicating I was not interested in continuing my account and I did not wish to update my account. I received another email saying I could not terminate by email but only by phone and I was given a phone number and option 5. Everytime I called I was put directly into the music hold system. So I called numerous times and sent email requesting someone call me. This whole process took over 45 days. Their own logs show where I tried to call on numerous occasions.I ended up having to pay two additional months of service and their only response was to send a very long copy of the contract which outlined 30 days notice for cancelation. Even though they acknowledge receipt of my email and repeated call attempts.All billing complaints seem to follow the same pattern.Desired Settlement: $79.98

Business

Response:

Reply to Revdex.com Complaint ID - [redacted]

Review: I called and canceled my contract with Z57 Solutions Thursday Feb 21, 2013. My contract states that I need to give them 30 notice. My billing is on the 26th of each month, so I understand that I will have to pay on the 26th of Feb. My contract also states that my website will be active until my contract expires, which in this case will be March 26th. As of today, I do not have an active website, but they did charge me on Feb 26th. So they charged me for services that they are not providing. If you would like to view for yourself, my website is www.[redacted].comThank you and please feel free to call me with any questions.Desired Settlement: I would like my $99 back that they charged me.

Business

Response:

e-mailed to [redacted]@**.com 3/8/13

Dear Mr. [redacted]:

I am in receipt of your complaint filed

with the Revdex.com on February 21, 2013. As you noted, we

do employ a standard 30 day notice cancellation policy which is spelled

out in the terms and conditions. As a standard practice, we do make

websites available until the final cancellation is processed at the end

of the 30 day notice. We cannot however guarantee that a website is

live on the internet, as in many cases we do not own the "domain" that

the client authorizes us to use to publish the website.

According to our terms and conditions, " In connection with our services, you may use a domain name that you

already own or a domain that we procure for you at your request. In

either case, you are the owner of the domain name and are responsible

for maintaining and renewing it, including all related registration fees

and costs."

In the case of www.[redacted]homes.com,

the domain associated with your account, Z57 is not the registrar, and

therefore does not control the domain. According to a public look-up,

your domain name is hosted through the

domain registrar GoDaddy. Representatives of Z57 do not have access to

point

the domain away from our services, and according to the public look up,

the domain was last updated on February 21st, 2013 (the same

day you placed your cancellation notice with Z57's Customer

Service representative). If you would like to republish your website

for the remainder of your 30 day notice, you could do so through your

domain registrar, by pointing your domain back to Z57.

As

detailed in this letter, we have not violated any of the terms and

conditions of our agreement, and therefore will not be issuing a refund.

We are sorry you have chosen to discontinue your account with us, and

wish you future success.

If we can provide any further assistance or clarification, please feel free to call our Customer Service Department at 800 899-8148.

Sincerely,

Director, Client Development

Z57, Inc

[redacted]@Z57.com

800.899.8148 ext. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They have not addressed the issue. I did not register my

domain, but with godaddy.com. There has not

been any period that my registration for my domain jasonarnoldhomes has ever

been past due or expired. I have not pointed the domain anywhere else, nor have

I instructed godaddy to not allow z57 to host my website. I find it extremely

coincidental that my website was no longer active the same day that my last 30

days started. It also goes to z57s credit that they will not return my calls,

but only send me an email telling me that they did nothing wrong in this

suit.

I once again would like to know what service I am currently

receiving from z57 for the duration of my contract, since they have clearly

stated that I am still in a contract.

If you would like to speak with a godaddy account

representative about the past and current status of my jasonarnoldhomes

account, I would be happy to give you my account number.

Thank you.

Sent from my iPhone

Business

Response:

Consumer Reply to Z57’s First Response:

MESSAGE FROM CONSUMER:

I have reviewed the response made by the business in

reference to complaint ID [redacted], and have determined that this proposed

action would not resolve my complaint. For your reference, details of the

offer I reviewed appear below.

They have not addressed the issue. I did not register my

domain, but with godaddy.com. There has

not been any period that my registration for my domain jasonarnoldhomes has

ever been past due or expired. I have not pointed the domain anywhere else, nor

have I instructed godaddy to not allow[redacted] to host my website. I find it

extremely coincidental that my website was no longer active the same day that

my last 30 days started. It also goes to[redacted]s credit that they will not return

my calls, but only send me an email telling me that they did nothing wrong in

this suit.

I once again would like to know what service I am currently

receiving from[redacted] for the duration of my contract, since they have clearly

stated that I am still in a contract.

If you would like to speak with a godaddy account

representative about the past and current status of my [redacted]

account, I would be happy to give you my account number.

Thank you.

Sent from my iPhone

Z57 Second Response:

To further clarify the initial response from the

Director of Client Development. on 5/25/2012, Mr. [redacted] purchased an Academy

Gold package service and agreed to month-to-month commitment terms. The commitment

terms are provide at the point of sale, as we ensure all clients have the

opportunity to ask any questions they might have on these before finalizing

their purchase.

When agreeing to Z57’s terms, the client signs

electronically using the Adobe® EchoSign e-signature service. Once signed, the terms agreement is then

emailed back to Z57 and the agreement is saved with the customer record and the

order is then processed.

Our month-to-month terms agreement states the following

regarding our refund and cancellation policy:

3. You,

or your authorized representative, have up to 3 business days following the

date of your receipt of these Terms to cancel service and receive a full

refund. After 3 business days, all sales will be considered final. As an

example, if you purchase a website on Monday, you will be eligible for a refund

through the end of business on Thursday.

Cancellations

Review: On April 25, 2014 we were called by Z-57, company out of San Diego, California, offering their services in the design of a new website. After listening to their sales pitch, we committed to purchasing the Property Pulse Executive Package. The contract we signed had an initial set up fee of $249 for a one year contract. However, when I told Carlton Overstreet, the salesman, that I needed a custom site with ability to feature numerous agents and custom features that we were using on our current site, he said that would be an upcharge and the total went up to $368.99. They charged this to my credit card on that day. The contract also says that there will be a recurring $99 fee per month for all the ongoing vast marketing help they would give. We were given a phone number to start the process with a web designer. I called to get the process started and realized it was not as simple as Carlton Overstreet said it would be. Every time I placed the call to work with the designer, I was given a different designer so felt I would have to start from scratch. We had new professional photos made and this process took a couple of months before I could get back to calling them to start work on the project again. I found that unless you stay on the phone and continue to talk to the designer, they are not working on your project. After months of back and forth I felt we were no closer to having a usable site than when we started. Simple requests to change the background color or to enter a photo and keep the resolution, couldn’t be completed. Our new group photo was stretched wide because it simply didn’t fit the template they were using. When I asked for our IDX search to show up on the front page, all they did was use a template where you click on the search and it automatically kicks to the IDX search link that I had provided to them.Desired Settlement: I called Carlton Overstreet again and asked to be directed to the absolute best designer they had since I needed to get our new website live. He said he was so sorry I hadn’t had good experience and that he would speak to his supervisor and call me back within a day. He didn’t call, and I followed up by calling him again. After being put on hold, another designer picked up and wanted to start working on my site. This person was no different from any of the others &. only had the ability to plug certain items into specified boxes in the templates provided. They cannot build a website suitable and that had been promised to us. I called Carlton Overstreet again and told him that I was cancelling our service and wanted a refund of my charges since the only thing I ever received was occasional posting of articles on our Facebook page. We want a full refund of $1061.99 and I want them to stop trying to bill my credit card for $99 each month.

Business

Response:

Dear to whom it may concern,

I’m sorry to hear that the above mentioned client had a disappointing

experience with our company. We strive to build client websites that they can

be proud of and that meets their unique needs. Having said that it seems like

there was definitely some type of confusion in regards to the customized

options we can create on our platform.

Although we were going back and forth with the client for

months we were not able to get to a point where the client felt comfortable

with what we could produce.

Having said that per the contractual agreement that the client

signed she was held for a one year term and charged the remainder of that term

when the account was cancelled.

Based on the matters in which the account was cancelled I

would be more than happy to provide the client with a refund of $399.96 as that

is what was charged for the remainder of the contract.

I wish the client nothing but the best in their future endeavors.

Thank You,

Consumer

Response:

To whom it may concern:We have been trying without success to reach [redacted] with the Z-57 organization. We are definitely on the right track with the reversal of the continuing fees until April. However, [redacted] had said that she wanted to discuss this matter with us and we have still not been able to do this. If you have the ability to let her know, please do. She can call [redacted] at [redacted] to discuss. We do appreciate the Revdex.com organization. I am actually on the Revdex.com Advisory Council in the Elizabethtown, Kentucky area. The A+ rating that Z-57 had was something that I looked at before ever getting involved with them. However, once we could not work anything out for an acceptable product, I saw all the reviews and have found my experience to be very similar. Thanks again for your help. We look forward to hearing from [redacted]

Business

Response:

Hello, Please let the client know that I will reach out to her today. We look forward to working with her to get this resolved.

Review: I am writing to complain about the practises of the company, z57. Their marketing is deceitful and they provide an extremely limited service for a very large price.Written below is a rant against the company. please read it because it describes my situation. I know I was taken in by their marketing scheme and signed a one year contract. I paid $199 to start and they are charging me $49.99/month. However, there is no mention on the signed contract regarding my having to pay $49.99/month. I can send you a copy of the contract to prove it. In contacting you,I am trying to rectify the bad choice I made. I have nowhere else to go to complain.Desired Settlement: Stoppage of monthly payments to z57

Business

Response:

Reply to Revdex.com Complaint ID - [redacted]

Review: Z57 customer support was none existent until I cancelled my credit card for payment. I asked repeatedly for the service to be cancelled several times and of course they show no record of this. I would get lost or stuck in the phone tree when I would try to call. They send you emails without contact information and you cannot reply to get any further information. Now they are threatening to turn me into collections for payments since the card has been cancelled. Once you are a paying customer you are stuck and if you try to get they have no easy way out except with fees.Desired Settlement: The card had to be cancelled in order to stop continued charges. I do not want Z57 to try and ruin my credit because I could not get the service cancelled after asking 4 or more technicians to cancel my service. They are trying to collected for services after the card was cancelled. My only option was to cancel the card to get them to stop charging the card. I DO NOT WANT HARASSMENT FROM A DEBT COLLECTIONS OR RUIN MY CREDIT!

Business

Response:

Dear to whom it may concern,

The client referenced in this claim began services with our

company on February 27th 2013. During the time working with this

client we have assisted them in making an impact in their web presence and provided them

valuable unlimited customer support.

After nearly nine months of working together the client

contacted us on November 7th, 2013 wanting to cancel services. We

reminded the client about the value in our services and after explaining more

about what was included in her plan the client decided to continue with us.

We ended the call by suggesting for the client to contact us

back soon so we could schedule one on one training. We offered this so the

client could get the most from our product, unfortunately the client never contacted

us back to move forward with that training.

Starting in January this client stopped paying for services

and has continued to not pay. We have made multiple attempts trying to contact

this client in regards to this matter. Our most recent attempts were on April 7th

2014 and April 9th 2014 but the client has not yet responded

back to us. We are more than happy to make payment arrangements with this

client so they can pay off the outstanding balance and then cancel the account.

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[The reply is false information and the business practices resemble a scam. On 3 different occasions I asked 3 different employees to cancel the account. They continue to call and ask for more money with the treat of turning me into collections. ]

Regards,

Business

Response:

The client

contacted us on 4/17/2014 with intentions to cancel. On that same day we sent the

client a copy of our cancellation process via email on how to complete the process. We do not have any other

record of conversation where the client ever mentioned cancelling. Our company

provides services to enrich client’s web marketing and not to hinder them so our intentions are never to hold a client to anything they do not want . It

seems there has been some confusion on how the cancellation process works and so we

at this point would like to prevent any further frustration for this client

moving forward. We will clear the current amount outstanding to consider this account closed and settled in full. We wish the client nothing but success in the future.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I had hired Z57 as my internet solution partner for my Real Estate Business. They over promised and under delivered. There was never any follow up what so ever. My Website never was touch for over 8 months. They let me out of my contract but I had to agree to pay them a fee. I established a payment plan with them. During this interim I had to change my credit card as my purse was stolen. Upon calling in my new card number to make the agreed payment a supervisor by the name [redacted] took it upon herself to take three additional credit card payments of which I did not authorized. I found this to be extremely unprofessional. I am more sure now that parting with them was the best thing. I would not recommend this company for any website managing.Desired Settlement: I would like [redacted] to show written proof of where I authorized her to debit my new credit card for three additional charges on February 10, 2014. I never spoke to Ms. [redacted] to give her permission to abuse my credit card number just because she had it in her possession.

Business

Response:

Ms. [redacted] spoke with a Z57 Representative on 2/21/2014 and a resolution was reached regarding her complaint.

Ms. [redacted]'s account is now cancelled and she has agreed to pay the outstanding balance.

As of 2/24/2014 the account is

paid in full and there will be no further charges.

Z57 would like to thank Ms. [redacted] for her patients in resolving this issue with Z57.

Regards,

--?

Manager Client Development

Z57 Inc.

###-###-####

[redacted]@Z57.com?

Click to Download vCard

Review: I was in a no- contract service, both myself and my assistant called to cancel the service over a month ago, and we were given the runaround and told they don't accept phone cancellations. I was advised today that they've been billing me this whole time, emailed to remind them I had canceled, and was told that they do not accept email cancellations, only phone cancellations. So I called in once again to cancel, and again they gave me the runaround, were argumentative, and would not honor my request to cancel. They have not threatened to send me to collections and report to my credit report. In the research I did online, this is apparently a common practice of theirs and a common experience of their customers.Desired Settlement: Simply cancel my account and the erroneous "debt" as of November 1st when I called in; I will pay the prorated difference for what I truly owe prior to that date.

Business

Response:

This Revdex.com Complaint appears to be the same as Revdex.com Complaint [redacted], therefore, Z57's response is the same.

Review: I called them In February to cancel. I was told that I had to give 30 days notice so I would have my credit card acct withdrawn on in March. I said ok then she told me in the meantime I could talk to a trainer to see if he could help me. I said ok but I'm still cancelling. They cahrged my in April and again May. I complained and they said since I spoke to a trainer I agreed not to cancel. That is a lie! I still wanted to cancel. Now they tell me I have to pay again in June because I have to give 30 days notice which I said a already did in Feb. I'm disputing my credit card that its drawn on. I am really furious. Telling me I could talk to a trainer while I was still paying and then saying that meant I didn't want to cancel because I spoke to someone is just a scam to keep getting my money. I cancelled in Feb. & I haven't used it since then. I want my money back! They are real crooks. Nothing they did helped me at all.Desired Settlement: I want my money refunded for April and May and I don't want them to charge me for June. I am also disputing these charges with my credit card company.

Business

Response:

Reply to Revdex.com Complaint ID - [redacted]