Z57 Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I will not do business with this company again. The Sales person should have told me upfront that the company wasn't equip to handle the transfer before I signed up.
As Z57 acknowledge, they granted the cancellation because they could not accurately transfer my website, my site was down for two weeks.  I did not volunteer to reinstate the relationship or the agreement.
It was reinstated without my permission, there was not a new contract signed off on, they say it was verbal, I disagree, which does not constitute a new contract.  Z57 defaulted the contract, not me.

Dear to whom it may concern,
 
This matter was addressed with the client yesterday and a resolution was made. Although we  typically enforce a 30 day notification policy I was happy to waive it as a token of good faith. I wish the client nothing but the best in her...

future endeavors.

Dear to whom it may concern,
We began services for Mr. [redacted] on June 12, 2014, within
24 hours after he signed on we created...

him a beautiful website and set him up
with an Accelerator Appointment to really understand the fantastic capabilities
of our product. During the Accelerator Appointment our associate noticed that
Mr. [redacted] would be an excellent candidate for our Search Engine Marketing
program as a way to see performance driven results almost immediately. We set
this client up with an appointment to speak to a specialist to discuss further
and the client was happy to participate.
Although it is not the norm we unfortunately had a delay in
reaching out to the client due to a calendar error. We were able to speak to the
client shortly later that day about our Search Engine Marketing services, at
that point we also proceed to assist him with additional items he had questions
about to insure a solid start.
The client expressed to us that he had concerns in regards
to his IDX. He felt there was a huge discrepancy in results that were
populating for the zip code 21634. We did some research in this matter and communicated
to the client that it was not the case.
The client also had concerns about the customization options
with our website and assumed the whole process would be “hands off”. To make
sure his concerns were addressed immediately a manger spoke to the client on
July 2nd and encouraged him to dedicate some additional time working
with us so that we can set him up for success. We tried to schedule him with
one on one training, webinars etc. so that he could get everything out of our
product but he did not unfortunately seem interested.
Although our product can be a “set it and forget it” option
we encourage all our clients to be part of the process to help with
branding.  We are marketing partners and
it is disappointing that a partnership was not something that the client wanted
to proceed forward with.
As a token of good faith we would be happy to provide the client
with a refund of one month of services and proceed forward with getting this
client to where they need to be. I have personally tried contacting the client
to discuss this option with him however he has not replied back to neither by
phone or email.  
I understand the client is busy so I’m hoping through this
portal we can settle this situation and move forward with this client. I truly
believe we are the right company for this client. I look forward to the possibility
of showing him that.
 
Sincerely,
 [redacted]

Ms. [redacted] signed up on 7/15/16 and requested to cancel on 7/18/16. The sales manager did attempt to retain Ms. [redacted], however, since she did not agree to stay on board her account was canceled as of 7/18 and the refund of $394.74 was processed the same day. It typically takes about 3-5 business...

for a refund to show on a credit card and worst case scenario is 7-10 business days. If Ms. [redacted] would like to know the status of her refund she can call her bank to find out when the charge will be processed on their end. Z57 does not retain [redacted] login information so if she needs help deleting or unpublishing her page, she will need to call customer service for assistance or she can use the following tutorial provided by [redacted]:
 
[redacted]
 
Thank you and we wish Ms. [redacted] all the best of luck with her social media marketing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
Per our previous agreement Z 57 agreed to waive my final payment of my contract due to all of the mistakes, errors, and poor service that Z 57 provided.
Despite that agreement Z 57 charged me for the month that they agreed to waive the payment. I was forced to file a charge back with my credit card company. Z 57 fought this charge and threaten me by saying I was committing fraud and they would turn my account over to collections. This issue is another example of the mistakes and poor customer service I have dealt with from Z 57.
In response to Z 57's response my credit card company reactivated the charge back onto my credit card until I provided the dialogue from our agreement reached through this website and the San Diego Revdex.com. I had agreed to say that Z 57 satisfactorily resolved my complaint and Z 57 agreed to waive my final scheduled payment.
Z 57 did not live up to their end of the deal. Once again, they have created hours of work for me due to their mistakes. Z 57 did not resolve my complaint. I was forced to resolve the issue with my credit card company and Z 57 even fought me during that process. Z 57 has admitted to me that they have had some issues and difficulties. I put up with their very poor service because I did not want to start my website over and begin the process all over again with another company.
I would like my extreme dissatisfaction with Z 57 to be public knowledge.
[redacted]

[redacted] communicated to us that she had requested a cancellation a few months ago and that this had not honored by our...

company. Although we did not show
any record of this within our database we honored the clients request and made the request retroactive based on her initial cancellation date that she recalled. On 8/13/14 one of
our senior representatives spoke with [redacted] and made her aware of a credit we applied to
her account for the amount of $99.98 that she overpaid to us. The client seemed very happy with the outcome and at this point both parties would consider this matter settled in full.
Thank You,
[redacted]

We appreciate the client’s feedback. We require all
cancellations made via telephone to a Client Development Representative at
800-899-8148 for the...

security of their accounts. This policy is outlined in the
Terms and Conditions the client agreed to when he came onboard. When clients
cancel their service they receive an immediate email confirmation the client
has record.
In this situation, we have no record of the client calling
in to cancel the service neither in our software nor in our phone records.
At Z57, we strive to ensure a good experience for all
clients so as an act of good faith we are willing to provide a refund of the
past 3 months of service for a total of $147.97. Even though technically the
client is responsible for the billing up through his cancellation date on 5/8/2015 plus a
30 day notice, we want to do something extra for a long term client.
Resolution:Z57 is providing the client with a refund of $147.97

This company is terrible. It doesn't do what it said it would do. All Realtore stay away.

Z57 Response:
Z57's cancellation policy dictates that a client must make a verbal cancellation request to a Client Development Rep. We do not accept email cancellation requests and we do not post date cancellations. If a request is made we immediately start the 30 day notice. So even though...

Mr. [redacted] indicated that he wanted his account canceled at the end of his 1 year contract that is not currently possible in our system and he would need to make another verbal cancellation request. This policy is detailed in our Terms and Conditions that Mr. [redacted] signed on 6/19/2015.Also stated in the Terms and Conditions is that domains will be renewed automatically each year unless we are notified 15 days prior to the renewal date. Clients are notified of the renewal 90, 60 and 30 days ahead of time.
 
Z57 Resolution:
We never accept email requests to cancel because there is no way to adequately verify the account information and ensure we are speaking to the account holder, however, since Mr. [redacted] is underway and active military we are able to make an exception. Exceptions for other reason will not be accepted but Z57 values the service of our military and we have placed a cancellation request on Mr. [redacted]' account starting on 6/9/16. He is responsible for any charges that occur on his account within 30 days of his cancellation request. His final bill with Z57 was on 6/19/16. This balance is still outstanding and Mr. [redacted] is responsible for that final payment. 
We have also refunded the $20 charge since his request to no renew was technically 15 days prior to his actual renewal date.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
in [redacted] legal systems, a contract is an agreement having a lawful object entered into voluntarily by two or more parties, each of whom intends to create one or more legal obligations between them. The elements of a contract are "offer" and "acceptance" by "competent persons" having legal capacity who exchange "consideration" to create "mutuality of obligation."[1]
When one of the parties is not following the agreement on which the contract was made, to example a product that was not delivered as was promised and order, the contract is null and void.
I sent the communication between the sell person and me by emails when I realize that I am not going to get that what I ordered and therefore the agreement is void. All the stories they tell are lies and they put me in a contract with lies and under deception, and therefore there is no contract and the contract is void.
They didn't charge me for maintenance? of course not, because I stop paying them. They even tried to contact me. I will go after them what ever I can including a lawsuit.
This company is a scam and need to remove from the business community. I am giving them a week to refund my money before I will take action.

Z57 Response:
sans-serif;">On 2/17/2014 Ms. [redacted] signed up with a Z57, PropertyPulse Elite
account and agreed to our Terms and Conditions. Our Terms and Conditions are always
provided at the point of sale, as we ensure all clients have the opportunity to
ask any questions they might have on these before finalizing their purchase.
During a Sales Presentation, a Z57 Sales Representative will talk
to the client about our newest website platform and services. At the time the
client signed up, there was a promotion that offered a “1st Call Discount” that
the client received if they sign up the same day, which was applied to Ms.
[redacted]’s set-up cost. The first payment of $547 that Ms. [redacted] refers to is
the set-up cost, the domain purchase, and the first month of website hosting.
The Sales Rep also shows a sample site to the prospective client
so the client can have an idea of what they will be receiving and how the tools
work. The site shown to all clients is [redacted] They
will talk about how customizable the site is, but it is not the role of the
Sales Rep to speak about specifics in custom design upgrades, instead leaving
that conversation up to Customer Service. Content created by the client from
previous sites can be transferred over by Client Development if requested by
the client, however if the content was not created directly by the individual
client, we are unable to legally copy or transfer that content.
After the date of sale, the client was called by a member of the
Production team in order to build the initial site. On 2/18/2014, notes from
the Production Rep indicate the client had mentioned [redacted] and
wanted “similar content.” Ms. [redacted] was directed to call On Demand support when
she had time to go over the design and content. Ms. [redacted]’s site, [redacted]  was published that same day.
Ms. [redacted] called On Demand support dissatisfied with a look of
the site on 2/21/2014, saying she wanted to replicate exactly www.parklandparrot.com. The Customer
Service Representative explained to Ms. [redacted] the aspects of what could be
done free of charge as well as the custom work that would have to be completed
by the Tech Support Team at an additional investment, as some aspects of the
other website template was outside our own design and would have to be created
from scratch. At this time the client wished to speak with the Sales Rep again.
The Sales Rep spoke spoke to Ms. [redacted] a number of times
exchanging emails and calls to try to accommodate the client’s wishes.
Traditionally, Sales Reps refer the client to the Customer Service department
for these requests due to Customer Service having a more solid grasp of the
product and limitations. After a period of time, the Sales Rep and Ms. [redacted]
were unable to communicate what exactly needed to be done, and the Sales Rep
advised the client to call Customer Service to cancel services.
On 2/26/2014 Ms. [redacted] called Customer Service who cancelled her
account after offering to waive a portion of any custom design cost. After the
cancellation is submitted through a Customer Service rep, an automatic e-mail
is sent to the client confirming the cancellation and restating the notice of
the 30 day notice that is mentioned in the Terms and Conditions, as well as the
cancellation phone call.
When agreeing to Z57’s Terms and Conditions, the agreement is sent
electronically to the client, a digital signature is captured with their
acceptance along with the date and time using the Adobe® Echosign® system.
 A copy of the client’s electronically signed agreement is then provided
to the client and a copy is electronically filed by Z57.
Ms. [redacted] agreed to the Terms and Conditions on 2/19/2014 at
9:28 PM, a copy is attached.  The Terms and Conditions state the following
with regarding to the cancellations:
  
4. You,
or your authorized representative, have up to 3 business days following the
date of your receipt of these Terms to cancel service and receive a full
refund. After 3 business days, all sales will be considered final. As an
example, if you purchase a website on Monday, you will be eligible for a refund
through the end of business on Thursday
25. After
the cancellation period provided in paragraph 4 above, customers may cancel
monthly service by providing us with 30 days prior notice. You will be
responsible for any charges incurred after 30 day notice is given, which
includes, but is not limited to, monthly website hosting, domain renewals,
email services, traffic products, or any other services purchased from Z57. An
email will be sent to the email address on file to confirm cancellation.
26. In
order to protect your account, if you wish to cancel your service, you must
contact Z57 Client Development via telephone at (866) 412-3343 so that we can
authenticate that you are the authorized account user. All cancellation
requests must be verbally communicated directly to a Z57 Client Development
Representative.
RESOLUTION
Based on the agreed-upon Terms and Conditions, the site, service
availability and live status as well as our documented conversations trying to
work with Ms. [redacted] on the site and offer to waive additional costs for
custom work, Ms. [redacted] is not eligible for a refund.
Ms. [redacted]’s request to cancel service was received on 2/26/2014
which served as her 30-day notice.
The last billing cycle will begin on 3/17/2014 and the last month
of service will be invoiced at $128.94 - the standard monthly investment for
Ms. [redacted]’s package.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[There has been no communication from this group. I have my own website www.teamredshoes.com, they DO NOT host that sight, it is through my company Coldwell Banker Prime Properties. They DID NOT make purchases of names, domains etc... There is nothing in my agreement stating that the balance if the contract becomes payable in full upon cancellation - if that is the case one would have just paid for services until the end and services should be provided until the end.
There has been no response to the bullying and inappropriate handling of my cancellation.
This company has had many complaints against it on YELP and other sites across the web. I am rather shocked that I am the first complaint with the Revdex.com. This has been a tedious process with you, however, I feel strongly enough that these folks are taking advantage of many Main Street Businesses. Selling you one thing and then delivering you something else, promising you something that a 'big city' may be able to offer, but when your town does not have the methods to sustain the program, you have minimal to no local input. They also do not tell you "Up Front", that YOU are responsible for maintenance of your Facebook page, contacting THEM (no they don't contact you) you pay them and have to stay upon the program yourself.
Please advise if I should send over my copy of the contract that shows that cancellation can occur with 30 day notice  -  it does not show that the balance of the contract will be billed (perhaps that changed when folks tired of doing their own work and could spend $50 mo in a better way.) Again, I would refer to the online complaints of this company so we may move forward.
What is the next step to elevate this process? It appears the emails to and fro are not working.]
Regards,
[redacted]

Dear to whom it may concern,
8pt;"> 
I’m sorry to hear that Mr. [redacted] was confused based on how
the payment structure works. We make sure to have each client read and sign the
Terms and Conditions in order to prevent any type of disconnect. Per the
agreement attached the client is subject to providing us a 30 day notice. As a
token of good faith we can remove the balance owed and consider this matter
settled in full. I would also like to extend the client my contact information
so that I can ensure no Facebook posting at this point is occurring. The client
can contact me directly at [redacted]
 
Thank You,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company clearly mislead us with my business partner sitting right beside me. The salesman said qualified leads. Why cant they produce the recording to us?
We have not received 10 or 20 leads per month as they have stated. We have not received one not one qualified lead. The phone numbers aren't real the people we did contact had no recollection of filling out any form.
We have no intention on paying this or any other payment to this company.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This company lied me before year 2005 with my first website and they still conducting bad business with lies. Their sale team will lie and tell everything just to make a a sale. I never wanted anything to do with them again and their rep keep promising that the profile of the company has been changed. Please see the emails correspondence between me and the sale person from day #1 March 17, until March 28.  He insisted to go through the presentation even I was not interested. I gave him a chance when he promised me to do the website I WANT which is comparable to [redacted]. I have my own website through ReMax [redacted] which I have it for free and it is much better website than I was offered by Z57.
On march 21 after my first conversation with the website builder I already decided that I am not interested in their service. Please see attached email.
The sale person pushed and pushed on me to keep going and he will take care of it. He never called me and when I called and he heard my voice he hang the phone on me has he couldn't hear who is there. See attached email with my respond.
I am going to contact the realtors association here in Ft Lauderdale with the story so they will warn all the realtors in south Florida from this company. THEY ARE SCAM.
On March 28 I was contacted by Shelise Pearson that present herself as the team manager. After hearing the fact she agreed that I was treated badly and poorly and definitive the people didn't do their job and I haven't got what I paid for!
I demand my refund and no 1 cent less.
 
Regards,
[redacted]

Dear to whom it may concern,
 Mr. [redacted] started with us in July and although we have since
repaired the situation with his...

IDX setup I understand that this client was disappointed
based on our representatives response on helping with some website edits the
client spent 20+ hours on. We pride ourselves on providing excellent customer
service and one of the many benefits about our product is the ease of use for
clients to make changes to their website. We try to empower our clients so that
if they want to make website modifications on the weekends or after hours they
would have the ability to do so with ease. I’m glad to hear that this client
was very much utilizing our platform however, we did direct the client on how
to change what he recently added to his website.
As the client was frustrated by this we decided to handle the
website changes for the client as well as provide a one month credit to him for
the inconvenience. We value his business and our happy we could resolve this
matter with the client directly.
Should the client need any additional assistance please do
not hesitate to have the client to reach out to me directly.
 Sincerely,
[redacted]

Screenshots are attached of the client's Google Analytics account that shows how much paid and organic traffic he received during each traffic cycle. His traffic started on 5/5/2016 which means his traffic cycle is always the 5th-4th. He was guaranteed 220 paid and organic visitors to the website each traffic cycle. Mr. [redacted] pointed his domain away from his Z57 website on 8/16/16 which is in the middle of his current traffic cycle. This action is in direct violation of his SEM contract as a full traffic cycle wasn't completed so Mr. [redacted] isn't eligible for a refund of the $299 paid for the Aug 5th - Sept 4th traffic cycle even though he only received 160 visitors.
We reviewed his initial phone call again and the sales rep clearly said the program guaranteed 220 visitors and the average clients sees a 5-10% lead conversion rate from that. We do not guarantee the 5-10% lead conversion as that is what the average client receives. Some receive less and other receive more which is why it is sold as an average. Attached is a screenshot of Mr. [redacted]'s leads. We have blurred out contact information and the leads last name in case this is displayed publicly. The leads that have the red SEM tag come directly from the paid traffic portion of the SEM program. The SEM program also does some SEO elements and those leads would come in organically and wouldn't have the SEM tag.
Resolution:
The client is still liable for his 12 month SEM contract as we have fulfilled our portion. If the client cancels then he will be responsible for the remaining months of his contract at one lump sum.

Ms. [redacted] spoke with a Z57 Representative on 2/21/2014 and a resolution was reached regarding her complaint. 
Ms. [redacted]'s account is now cancelled and she has agreed to pay the...

outstanding balance.  
As of 2/24/2014 the account is
paid in full and there will be no further charges.
Z57 would like to thank Ms. [redacted] for her patients in resolving this issue with Z57.
Regards,
--?
[redacted]Manager Client Development
Z57 Inc.###-###-####
[redacted].[redacted]@Z57.com?
Click to Download vCard

Dear to whom it may concern,
8pt;">We processed a refund for the clients account on 10/7/2014
per the client request and based on the situation at hand. At this point the
client should have seen a refund reflective from their financial institution.
Should this not be the case please do not hesitate to reach out so that we can
get this resolved immediately. Our intentions were never to be dishonest and I apologize
if that is in any way how the client felt as it was not our intention.
 
[redacted]

Dear to whom it may concern,
 
This is not a request from our company. This is actually a company that has not affiliation with us and was just reaching out trying to get your business. Please see there response to their multiple Revdex.com complaints below:
 It...

clearly states on the front page in capital letters and bold font, that it is a solicitation, not a bill and there is no obligation to subscribe for the services being offered. The solicitation is direct and straight forward and no attempt has been made to confuse or deceive the recipient.
We have removed [redacted] from our mailing list and she will not receive any further mailings from Web Listings Inc.
If there are any further question in regards to this matter please feel free to contact
us at [email protected]
 
I apologize if there was any confusion but again this has nothing to do with our company. Should you have any questions please let me know.
 
[redacted]