Zazzle.com

Initial Business Response / [redacted] (1000, 5, 2014/12/18) */ The customer placed an order on Zazzle.ca with standard shipping on 11/26/The customer's chosen method of Standard shipping takes 5-business days for time in transit, as listed on the website during the checkout process for each available shipping method offeredThe customer's order was queued for shipment on 11/27/If an order is queued for shipment after standard courier pickup times or on a weekend, then it was not put in transit until the following business dayOur international shipping partners consider business days for parcel shipments to be Monday through Friday, not including holidays, scheduled service interruptions, or the date of pickupThe customer contacted Zazzle via email on 12/5/2014, 12/8/2014, and 12/9/2014, expressing concern about the delivery timeA Zazzle Customer Support Representative responded to the customer via email on 12/10/with information about the transit time, and informed the customer of when the order could be expectedThe customer replied on 12/10/to inform Zazzle she was in need of the item for a specific eventZazzle replied to her email on 12/11/2014, and informed the customer to please reply if there were any additional questions or concernsZazzle received no further inquiries from the customer regarding the order in questionZazzle has reached out to the customer as of 12/17/to ensure the customer received her order in the timeframe estimated for Standard shippingThe customer replied on 12/17/to confirm she did receive her shipment in time for her event, but it was missing an item from itFor the customer's overall experience, Zazzle has issued a refund for 50% of the order total, and a replacement for the missing item has been submitted to be shipped via an expedited courier as quickly as possible

Initial Business Response / [redacted] (1000, 5, 2014/02/11) */ The customer placed an order on the Zazzle websiteDuring check out the customer opted to take advantage of a day free trial of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearZazzle offers a day free trial of the program in which the customer can take advantage of the free Standard shipping on any order placed during that day trial periodThe customer must opt out of the service within the days to avoid the yearly fee of $After the yearlong trial has ended the customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer mistakenly assumed that a notification would be sent before the yearly service was completed giving them a chance to end the program before the purchasing account was again charged As a onetime courtesy, Zazzle has issued a refund for the Zazzle Black membership

Initial Business Response / [redacted] (1000, 5, 2014/12/23) */ The customer contacted Zazzle via email on 12/10/14, 12/11/14, 12/13/14, and a third party website on 12/16/14, as a portion of her order arrived printed incorrectlyZazzle's Customer Support Team received and responded to the customer via email 12/17/with a request for digital images of the mis-printed item(s)The customer replied to Zazzle on 12/18/with digital images documenting the issue, and Zazzle waived the physical return of the itemsZazzle also expedited a replacement order to be shipped via an Express courier, and the customer was notified via emailDue to the manufacturing time of the product, it is unlikely the replacement will arrive in time for the customer's eventFor the customer's overall experience, Zazzle has issued a refund for the order to the customer's purchasing payment methodRefunds typically take 7-business days, depending on the processing speed of the customer's financial institutionThe customer's replacement order will also ship when it has completedZazzle has confirmed the customer's refund via email as of 12/23/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want to make sure they follow through; I accept the terms if they do follow through So far no product and no refund Final Business Response / [redacted] (4000, 9, 2015/01/05) */ The customer's full order refund in the amount of $to her purchasing payment method was processed on 12/23/Refunds typically take 7-business days for the funds to become available, depending on the processing speed of the customer's financial institutionThe customer can expect to have access to these funds no later than Friday, 1/23/15, taking into account that recent bank holidays (December 25th, and January 1st) may not be included in the estimated time provided The customer's replacement order is currently underway with Zazzle's production teamManufacturing time for luggage tags is currently 7-business daysZazzle is expediting this process as swiftly as possible, and the customer's order will ship with an Express courier as soon as it is availableZazzle will continue to keep the customer informed with status updates until the order ships Final Consumer Response / [redacted] (2000, 11, 2015/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

I ordered t-shirts on 6/hoping to have them for fathers day - even paying $for the expedited shipping Zazzle web site said would be delivered Tuesday 6-to Friday 6- Just called and they have not even been produced yet! They offered to refund my express shipping fee - but still won't have the t-shirts in time, and NO IDEA when I will acutally have them Won't be ordering from them again!

Ordered of thesecame broken due to poor packagingThe web site states 100% satisfaction guarantee, but there was no response from the customer care teamThis is the second product I have had issues with and had no responseI will not shop at Zazzle [redacted] nor will I recommend to others

Awful! I ordered a personalized tote bag for my Mother n law for ChristmasThese people lie! First they said I should receive by Dec 6th, Never happen(It was supposed to be shipped Nov 29) Then when I call (routed to Ireland) to have them look into tracking the first person told me I would receive this Dec 8thI called my local P.O and they said they never received the packageThe PO said they were only notified that they would be receiving the packageI called back to Zazzle, again I got routed to Ireland, and this person said it was true, it was never mailedSomewhere he said it got lost before it got to the Post OfficeThey could NOT perform a simple taskPersonalize a tote bag and mail it

Initial Business Response / [redacted] (1000, 5, 2014/07/28) */ Promotional codes offered on Zazzle are required to be placed in the designated promotional code field during checkout in order to receive the offered discount, per the details listed with each offered promotionThe customer placed an order with Zazzle on 6/21/with no attempt to utilize a Zazzle promotional code during checkoutThis order was shipped on 6/22/Zazzle received one email inquiry from the customer on 6/24/with a request to apply a 21% discount for an undisclosed promotional code or to cancel the orderA Customer Support Representative responded to the customer via email on 7/3/2014, requesting more information from the customer regarding the promotional code she was inquiring aboutThe email also informed the customer the order had already shipped and it could not be cancelledIt also provided options to the customer with regards to a return if she did not want to keep the orderZazzle again reached out to the customer via email as of 7/22/requesting more information, as well as providing return options if the customer does not wish to keep her orderThe customer replied with a request for a refund to honor the 21% discount and stated she did not wish to return the orderZazzle issued a refund for the price difference, and sent a confirmation email to the customer on 7/24/

My husband kept singing that crazy 'I want a hippopotamus for Christmas' song constantlySo in desperation I googled hippo tee shirts, found Zazzle and a perfect shirtThen it seemed that it would not arrive till after Christmas! Emailed Support and next thing I knew the shirt arrived! Perfect gift & exceptional serviceTHANKS! -Oh - he finally quit singing!

Initial Business Response / [redacted] (1000, 5, 2014/12/23) */ The customer contacted Zazzle via email on 12/10/and 12/15/with a request for a Return Merchandise Authorization, as her product arrived with the sample template text printed on the itemSample template text would need to be added/removed prior to adding the item to the shopping cartThe customer's request included a preference for a full refund, as there was not time to do a replacementZazzle Customer Support reached out to the customer via email on 12/16/confirming receipt of the request, and expedited a refund to the customer's purchasing payment method per requestRefunds typically take 7-business days, depending on the processing speed of the customer's financial institutionThe customer was also sent a confirmation email regarding the processing time of the refund, and when it could be expected, on 12/16/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Ordered custom tank tees for my sister's weddingMeaning IMPORTANT that they arrive on time and correctly! Ordered items with the same design, various sizes of tankWhile creating online, each showed in stockDuring checkout, it showed the date of deliveryUnderstandably, it's an estimate, so I should give another day here and thereBut my order was stuck in the "making" status for daysOn the phone with Customer Svc, he said they're shipping it out that dayNever happened! The tracking showed they only created the label, but didn't ship out the actual itemI gave this order days before the weddingAnd still didn't make it

Initial Business Response / [redacted] (1000, 8, 2014/06/20) */ The customer signed up for and received a free trial of the Zazzle Black Shipping membership on 11/12/Per the terms and conditions of the membership, only one free trial membership per member is permittedThe customer selected the Zazzle Black Shipping membership at checkout for the order placed on 5/22/Upon selecting this, the Zazzle Black Membership is indicated in the shopping cart that there is an additional $charge, because the account had already experienced a free trial membershipThe customer can see this charge listed clearly under the order summary beneath the order total in bold lettering "Additional Items: Zazzle Black Standard Yearly Subscription $This will appear as a separate charge on your credit card statement." The customer was then required to confirm the displayed charges by clicking a "Place Order Now" buttonOn 5/23/the customer reached out to Zazzle Customer Support with a request for a refundThe customer was advised of the agreed to terms and conditions of the membership, and they were offered a courtesy of Zazzle Account Credit for the cost of the membershipThe customer declined the Zazzle Account CreditAs a courtesy, Zazzle has processed a direct refund for the cost of the membership to the customer's purchasing credit card as of 5/27/The customer has been informed that the refund may take up to business days to process

Found this site through Google Needed party invitations fast They produced a lovely invitation for me and pushed up the original shipping time so I would have them on timeWould definitely use again

I ordered monogrammed pillows from this site and they arrived and were printed incorrectly I needed them by a specific date for a Christmas gift I wanted to return them (based on their satisfaction guarantee policy) if they couldn't ship me the correct pillows in time The assured me they would send me the correct pillows by the date I needed them The date came and went and the replacement pillows never arrived so I didn't have them to give to my friends at a holiday gathering I sent them an email informing them they din't arrive by the date and they responded days later telling me "their production facility was aware but could't make the deadline" They never bothered to reach out to me to inform they weren't going to make the deadline Then when I finally received the replacement pillows, they were EXACTLY like the first set I received and were still WRONG! Incredibly bad customer service!

Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ The customer placed an order for an embroidered tote bag and an embroidered hat on 6/17/The customer's order experienced an unforeseen delay, and the order was shipped 8/13/Upon receipt of the order, the customer contacted Zazzle via phone on 8/19/as she received her hat, but she did not receive the tote bagFor the delay the customer experienced, as well as the missing tote, Zazzle authorized a Zazzle Account Credit for $that the customer could use toward any future order, if desiredThis credit is available in the customer's account, and it will not expireZazzle authorized a replacement tote to be sent to the customer, but this was later determined to have not arrivedPer the customer's request, a refund for the missing tote bag was authorized to the customer's purchasing payment method on 10/21/Refunds typically take 7-business days to post to a customer's account, depending on the processing speed of the customer's financial institutionFor the customer's overall experience, including the delays, Zazzle has authorized a refund for the remaining balance of the customer's order as of 11/2/To be clear, the customer has been refunded in full for the order placed on 6/17/2015, and the customer also has an account credit available for use on a future order if desired Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am hopeful the refund will come through as the last time they promised a refund they took it backIf they do indeed refund the entire order I will be very satisfied with the outcome but disappointed I had to go through so much for a tote I ordered to support a tortoise rescue organization Thank you

I have bought many seashell calendars in the past for my husband This calendar is by far the loveliest one I have ever purchased The black background with the shell centered in the middle of the page is a work of art I am thrilled with my purchase

Initial Business Response / [redacted] (1000, 6, 2015/01/05) */ The customer contacted Zazzle via email on 12/13/14, 12/15/14, and 12/18/14, regarding the order she placed on 12/7/14, and a request for a Return Merchandise AuthorizationZazzle Customer Support received and responded to the customer's email on 12/18/to confirm receipt of her images documenting defective items received, and a full order refund was authorized to the customer's purchasing payment methodAn email confirmation regarding the refund was sent to the customer on 12/18/indicating that refunds typically take 7-business days to post, depending on the processing speed of the customer's financial institutionFor the customer's overall experience, a $Zazzle Account Credit has been placed in the customer's Zazzle Account, to be used toward a future order if the customer choosesThis credit will not expire

Initial Business Response / [redacted] (1000, 9, 2014/05/02) */ Zazzle is working to get all the information updated for our sellers so they are able to see the exact information for their earnings

Initial Business Response / [redacted] (1000, 6, 2014/12/26) */ The customer placed an order on 11/20/for return address labels, postage stamps, stationary, and custom envelopesThe manufacturing time listed for custom printed envelopes on Zazzle.com is 3-weeks, and this does not include shipping timeThis is messaged on the product page, at checkout, and in the order confirmation email sent upon placement of all customer ordersThe customer's envelopes were queued for shipment on 12/21/14, and they are currently in transit via the customer's selected Standard shipping method (4-business days)The package is able to be tracked via the courier's website, and in addition to the automated email generated at shipping, a tracking number was provided to the customer via Customer Support email on 12/23/Zazzle is sorry to hear the customer missed the turnaround time messaging information with regards to the custom printed envelopesZazzle has authorized a product refund for the item in question, as a courtesyThe customer will still receive the package when it delivers, and a return is not necessary

Initial Business Response / [redacted] (1000, 8, 2014/08/26) */ The customer placed an order for invitations on 8/6/at 10:58:PM with Standard shipping selected as her shipping methodThis shipping method takes 4-business days for time in transitInvitation orders typically take hours to manufacture, with shipping time in additionAt the outside, with the customer's chosen shipping method, she could have received the order as late as 8/18/2014, had the order shipped on 8/7/The customer contacted Zazzle on 8/8/via phone and email with regards to the status of her orderBecause of the delay with manufacturing, Zazzle upgraded the customer's shipping method at no additional cost, from Standard to Express, and the customer's order was expeditedThe invitations were queued for shipment on 8/9/via an Express courier, and a delivery was confirmed on 8/11/The customer has also been sent a coupon code good for 30% off a future order

Initial Business Response / [redacted] (1000, 5, 2014/12/22) */ The customer contacted Zazzle via email on 12/8/regarding two orders she placed, one of which had been shipped to an incorrect addressZazzle's checkout process allows all customers to input their shipping address for the order placed online, or choose from a list of previously used addressesThe customer contacted Zazzle via email again on 12/12/Zazzle Customer Support received and replied to both customer emails on 12/12/informing the customer that a replacement for both orders would be reprinted and re-shipped to the customer's preferred addressThe replacement orders were delivered on Monday, 12/15/2014, at which time, a confirmation email was sent to the customer with tracking and delivery information