Zazzle.com

This was my first time shopping ZazzleI purchased two personalized pacifiers and I never recieved themThe tracking info showed a mailing label was created online for USPS and the package never arrived at USPSHow completely unprofessionalI reached out and I was told I could get a refund to my Zazzle account or PayPalI respond please credit my PayPalI get an email response saying we have refunded your Zazzle accountThat is not what I requested as I never intend to shop Zazzle againI am shocked by the level of disorder and unprofessionalism

Initial Business Response / [redacted] (1000, 5, 2015/01/08) */ The customer placed an order for three pillows on 12/21/2014. The customer emailed Zazzle with a request to modify the order on 12/22/2014. Once an order has been processed and submitted for production, Zazzle does not have the ability to... modify an order. The customer's order was queued for shipment on 12/23/2014. Zazzle received and responded to the customer's email request on 12/28/2014, with a request that if the information provided did not answer their question or provide the needed assistance, to please reply directly to that email. Zazzle received a separate email inquiry requesting a Return Merchandise Authorization on 1/2/2015. Zazzle's Customer Support Team received and responded to the customer's email request on 1/8/2015 with confirmation of the customer's desired request for a refund. Refunds typically take 7-21 business days, depending on the processing speed of the customer's financial institution. Zazzle has also waived the physical return of the order. The customer may keep, donate, or discard the pillows at their discretion. Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/01/09) */ The customer contacted Zazzle via email on 12/30/2014 with a request for a Return Merchandise Authorization. The customer indicated the desired resolution for a replacement in a larger size. Zazzle Customer Support received and responded... to the customer's request on 1/6/2015, and a replacement for the requested items was submitted for production. Zazzle informed the customer via the email response that this replacement was underway. The customer's replacement order was completed and shipped on 1/8/2015, and it is currently in transit via USPS with the tracking number, XXXXXXXXXXXXXXXXXXXXXXXXXX. As the replacement order was shipped via the customer's original Standard shipping method, the time in transit may take 4-7 business days. The replacement was done at no cost to the customer, and Zazzle has waived the physical return of the original items. The customer may keep, donate, or discard the original items at their discretion.

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ The customer contacted Zazzle.com via phone on 12/22/to relay that her order, (XXX-XXXXXXXX-XXXXXXX) was received water damaged and missing some itemsZazzle's Customer Support team initiated an immediate replacement to be shipped with an expedited courier on that dateThis replacement was queued for shipment on 12/23/with an Express courierUnfortunately, due to the holiday, and the courier's timeframe for delivery, the package would not be scheduled to arrive until 12/26/Zazzle contacted the customer on 12/24/2015, with information that a full refund was being authorized to the customer's purchasing payment method, as Zazzle determined the customer would not have the replacement in timeThe customer was informed that refunds typically take 7-business days, depending on the processing speed of the customer's financial institutionTo be clear, the customer was refunded in full for the above mentioned order and overall experience Zazzle can confirm the customer has been in contact with Zazzle's Customer Support Team regarding another separate order, in which the customer was provided return instructions for a different issue not mentioned in the inquiry hereZazzle has confirmed the customer has utilized the pre-paid shipping label for this order (XXX-XXXXXXXX-XXXXXXX) and it is currently in transit back to Zazzle's production facilityThe estimated time of arrival for this package, per the courier, is 01/06/Once the customer's return is received, a refund will be authorized to the customer's purchasing payment method, or a replacement, depending on the customer's wishesZazzle will be reaching out to the customer once the return is received, to finalize the Return Merchandise Authorization

Initial Business Response / [redacted] (1000, 5, 2015/01/06) */ Zazzle was unable to locate a Zazzle Account, order, or any email communication associated with the email address provided ( [redacted] @cougars.csusm.edu)An email from Zazzle Customer Support was sent to the provided email address requesting additional identifying information in an attempt to locate the order and customer details in question, on 1/6/The customer replied via email with the email address associated with the Zazzle Account ( [redacted] @aol.com) and the order number Zazzle was then able to determine the customer contacted Zazzle via email on 12/19/2014, 12/21/2014, 12/22/2014, and 12/29/Zazzle Customer Support received and responded to the customer's initial email on 12/30/with a request for a digital image and for the customer to confirm in a direct reply if a replacement, refund, or Zazzle Account Credit was desiredThe customer initiated a new and separate email/case containing her response and a digital image on 12/30/Unfortunately, this posed a delay, as the reply did not go straight to the original assisting Customer Support Representative For the customer's overall experience, Zazzle has authorized a full order refund to the purchasing payment method used for the orderRefunds typically take 7-business days, depending on the processing speed of the customer's financial institutionZazzle has also authorized a replacement order, per the customer's desired resolution, and this will be shipped via an Express courier once it is completeThe customer was sent a refund and replacement confirmation email as of 1/6/Zazzle has also waived the return of the original shipmentThe customer does not need to return the item, and may donate or discard it as they see fit

Initial Business Response / [redacted] (1000, 5, 2014/12/30) */ The customer placed an order with Zazzle for flat x Invitation/Flat cardsProduct details are listed in the description field located on the product page found at the time a customer adds an item to the shopping cartThe customer contacted Zazzle via email on 12/16/14, as she had anticipated folded greeting cards, to request a Return Merchandise AuthorizationZazzle's Customer Support Team received and responded to the customer's email on 12/26/with an offering of a Zazzle Account Credit for the cost of the customer's order, with the option to redo her order on the greeting card style productIf the customer desired this option, Zazzle would waive the physical return and issue the account creditThe customer responded on 12/27/to decline the option to redo the order with the credit, and expressed a desire for a full refund insteadAs all customers have the option of returning any order they are unsatisfied with, within days of receipt, Zazzle replied to the customer with Return Authorization instructions on 12/29/Once Zazzle receives the customer's physical order return, a full refund will be processed to the customer's purchasing payment method, per her request

Initial Business Response / [redacted] (1000, 5, 2014/07/03) */ The customer placed an order for customizable postage stamps on 6/9/The product the customer placed into the shopping cart and ordered was a non-customized version of the stamp, containing the sample template initials that would have needed to be changed prior to adding the item to the shopping cartAs customer satisfaction is Zazzle's goal, all customers may contact Zazzle within days of receipt for a resolution if they are not satisfied with their order in any wayThe customer contacted Zazzle via email on 6/12/2014, and again on 6/17/2014, requesting a return authorization for the order of stampsDue to unexpected technical difficulties and an email response time delay resulting from an internal technology upgrade, the customer was notified of this via automated email on 6/19/The customer was then contacted by a customer service representative on 6/19/and issued a return authorization, including a pre-paid shipping label to return the postage stampsThe customer's return was received on 7/2/2014, and a full order refund has been processed to the customer's original method of paymentThe customer has been notified via email as of 7/3/to expect the refund within 7-business days, depending on the processing speed of her financial institution Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, I did finally rec notification that I will get my refund However, a point of clarification needs to be made - I did NOT incorrectly order a non-personalized stampZazzle provided a space in which to put my personalized initials I wanted on the stamps in my orderI specifically remember doing this and did soJust because their own system did not work correctly and they sent the wrong thing does not make this the customer's faultAlso, I contacted them times before I could finally get a resolutionHorrible, deplorable customer serviceShame on you

I am amazed at the time it took from ordering a personalized puzzle, the same day it was shipped and at my door within three business days!!! Wow! I will always go to Zazzle [redacted] to order my personalized products! I have already recommended them to friends and family Thank you Zazzle for a quick and CORRECT order!

Initial Business Response / [redacted] (1000, 8, 2014/05/23) */ Zazzle has a day return policy in which a customer can contact us by phone or e-mail for any reason to return a product they are not satisfied withThe customer placed an order on 04/22/and never contacted Zazzle Customer Support for an RMAZazzle Customer Support sent an e-mail on 05/18/requesting more information from the customerCustomer Support never received a reply from the customer so at this time, a Zazzle account credit was issued to the customer for the cost of the shirtHe was sent a follow up e-mail with this information Initial Consumer Rebuttal / [redacted] (2000, 10, 2014/05/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ The customer affiliated with the provided order ID number contacted Zazzle.com via email, twice on 12/14/The first case (CAS-XXXXXXX-M6Y2L7) was opened by the customer at 10:34AM PST with a request for a Return Merchandise AuthorizationThe second case (CAS-XXXXXXX-M6Y2L7) was created by the customer at 10:43AM PST with the same request for a RMA, on the same dayZazzle received both inquiries on 12/17/2015, and a response was sent to the customer via the first submitted case with return instructions, including a pre-paid shipping label, to return the unwanted itemsThe email address associated with this inquiry is not the email address associated with the customer's Zazzle Account, and the email address [redacted] @gmail.com is not affiliated with any communication the customer has had with Zazzle.comZazzle is also unable to locate any social media inquiries for the above listed contactFor security purposes, Zazzle is unable to provide any further information regarding this accountZazzle would advise the inquirer to check the email address associated with their Zazzle account, or contact Zazzle directly via phone at X-XXX-XXX-XXXX Monday - Friday 6AM - 6PM PST

Worst company ever!!! I placed an order on 11/29/and received an email with an estimated delivery date of 12/5/to 12/8/16, which has come and goneIt took customer service days to respond and they don't know when it will be shippedNeedless to say, it's the 19th and they have left me in a bind during Christmas They still have no idea when my order would be shipped, but offered to expedite shipping for 2-3,day delivery - they should offer overnight delivery at this pointCanceling my order and will NEVER use them again!

Initial Business Response / [redacted] (1000, 8, 2014/04/23) */ Zazzle requires a W-8EN document from sellers that located outside the United States as per the Internal Revenue ServiceUnfortunately, there was information that was not filled out correctly on the form which has delayed the payments made to the sellerZazzle sent an e-mail on 04/14/to inform the Seller that some information was missing and that it needed to be updated in order to receive paymentZazzle has received her paperworkShe should be paid accordingly provided that the information she sent to Zazzle is correct and that she has enough funds to be paid out

Initial Business Response / [redacted] (1000, 9, 2014/09/09) */ Zazzle would love to offer every design that users post for saleHowever, Zazzle must abide by all applicable U.S laws and standards, as well as the content guidelines and copyright policies that Zazzle has also put into place Unfortunately, the customer's products were removed because they featured designs that did not meet Zazzle's Acceptable Content GuidelinesSpecifically, the products contained trademark-protected content related to the New York Knicks and the New York YankeesZazzle notified the customer of the violations via email on 8/13/Zazzle's Acceptable Content Guidelines can be found here: [redacted] /

Unresponsive and Unreliable! I placed an order on December My order status says it is supposed to be delivered December - 13th It is the 21st of December and my order status still indicates that delivery timeframe even though I've emailed them three times asking them for an update They have not responded and now I'm trying to cancel it as I will not get the order in time for Christmas

I purchased a bumper sticker form Zazzle to announce my support of [redacted] *** It arrived in days and I was very impressed with the quality and price

I called the customer service about a auto renewal charge I did not authorizeHe told me that the fee was nonrefundable with the trialI reviewed my email and I did not receive an email reminder of the renewalThey are charging my account with out my knowledgeI do remember signing up for day trial but not for a yearly subscriptionThey fail to make customer service as number oneThis is after I spent $on their product They need to fix how they do businessApparently, their system does not have issues charging annually but has issues reminding clients for the yearly charge A company with a bad mission and vision is not worth working with

Good and fair service with decent prices

Initial Business Response / [redacted] (1000, 5, 2014/06/30) */ The customer signed up for and received a free trial of a Zazzle Black Shipping membership on 2/7/Per the terms and conditions of the membership, only one free trial membership per member is permittedThe customer then selected the Zazzle Black Shipping membership at checkout for the order placed on 6/10/Upon selecting this, the Zazzle Black Membership is indicated in the shopping cart as an additional $charge, because the account had already experienced a free trial membershipThe customer would see this charge listed clearly under the order summary beneath the order total in bold lettering "Additional Items: Zazzle Black Standard Yearly Subscription $This will appear as a separate charge on your credit card statement." The customer was then required to confirm the displayed charges by clicking a "Place Order Now" buttonOn 6/11/the order was cancelled for reasons of copyright violation and the customer was not charged for the orderThe Zazzle Black Membership was a separate charge that occurred immediately after the order was placed and as mentioned in the shopping cart at checkout it would not be automatically refundedThe customer reached out to Zazzle Customer Support with a request for a refund via email on 6/18/On 6/24/2014, the customer was emailed the agreed to terms and conditions of the membership, and a courtesy a direct refund request for the cost of the membership was issued to the customer's purchasing payment methodThe customer has been informed that the refund may take up to days for the refund to be processed Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) A company whose business model relies on people not reading the fine print, and charging for shipping on items that don't get shipped, is still highly unethicalHowever, a refund is all I can ask for

Placed an order on Nov 30th Item was supposed to arrive between 12/and 12/ As of 12/20, it still has not shipped Customer service had been nonresponsive I'm out over $and did it receive the gifts for my children in time for Christmas Avoid this vendor at all costs

Initial Business Response / [redacted] (1000, 5, 2015/01/05) */ The customer contacted Zazzle on 11/12/for a Return Merchandise Authorization for her orderZazzle Customer Support received and responded to the customer's request on 11/12/with the requested standard return instructionsZazzle received no further communication from the customer with regards to a tracking number that her return shipmentThe customer contacted Zazzle via email on 12/12/inquiring as to the whereabouts of her refund for her returned shipmentWithout tracking information, Zazzle's returns department had to locate the returned packageAs of 1/4/15, the customer's return has been processed and a full refund has been authorized to the customer's purchasing payment methodRefunds typically take 7-business days, depending on the processing speed of the customer's financial institution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) received refund