Zazzle.com

Do not order Christmas cards from Zazzle if you want them on timeI ordered mine on Dec Expected delivery Dec 15-I called on Dec and they hadn't even started making my order, which was only cards by the wayThey said they would work with production and have their supervisor working on this to get them done sometime in the remaining hours of the business day but they failedThat was a Friday so it wasn't until yesterday (Monday the 19th) that the cards were finished and sent out for shipmentThey upgraded me to one day delivery, but that's really THE LEAST they could doSo these cards are arriving sometime today, with a slim chance that I'll receive them and get them mailed out in time to be picked up todaySo some of my cards are going to be lateThanks a lotI never got an explanation about why my order of only cards was delayed in the first place or why they couldn't get them done then on Friday with almost an entire business day leftI truly believe I was put on the backburner for using a groupon, and I believe that "working with production" and "having a lead supervisor work on it" are things they just say to try to make you feel better

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ The customer placed an order on the Zazzle website for invitations on 09/03/Unfortunately, it appears this order was delayed in production due to the customer's design which had some text outside of the safe area for printingDue to the design, the customer's text was cut off on the invitationZazzle's Image Team did work to correct this issue on the customer's behalfThe customer contacted Zazzle Customer Support by phone on 09/to obtain a status on his order and also placed a follow up call on 09/15/to get another status updateThe order was escalated to Zazzle's Production Team who worked to get the order to the customer as soon as possibleAs a courtesy for the delay, a shipping refund was issued to the customerThe customer can expect this refund in 7-business days depending on the policies of their financial institutionThe shipping on the order was upgraded to Express so when the order shipped out, it would be received the following business dayThe order was shipped Express on 09/15/and according to the tracking information provided by UPS, the order was delivered on 09/16/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) If the production department would've contacted us as far as problems occurring with the invitation as soon as it was discovered, I would've been satisfied with their honesty because it would've given us enough time to take my business somewhere elseInstead, by keeping us in the dark and not giving us any information as to WHY there was such a delayThe only repeated response the we received was that they were going to send an email to the production teamBy constantly hearing this line all it did was increase our irritation towards this company and how it handles it's business and customers When we finally did receive the invitations, on the 16th of September, we saw no reason as to why we have them anymore because what good are invitations to pass [redacted] if there's no way they can be delivered on time to anyone, especially the ones that live out of townThe only reason we ordered from them in the first place was because according to their site, it would take approximately business days to make and approximately business days to deliverThe order was placed days BEFORE the party, expecting to receive them roughly days before the party (days plus days plus the weekend and holiday) Due to the embarrassment of having a child's party with only a few children showing up, the only way I can see ANY type of satisfaction out of this horrible experience is the we return the invitations and get a full refundAll this could've been avoided if we would've known RIGHT FROM THE BEGINNING about the print problemsThis problem was ONLY brought to our attention through the email from the Revdex.comWe await to see how this develops Final Business Response / [redacted] (4000, 9, 2015/10/12) */ Zazzle apologizes for the issues the customer had with their orderAt this time, the remaining balance of the order ($18.00) has been refunded to the customerAs a courtesy, Zazzle has also waived the return of the orderThe customer can expect to see this refund in 7-business days depending on the policies of their financial institutionZazzle Customer Support has also sent the customer an email confirming the refund as well

Initial Business Response / [redacted] (1000, 5, 2015/01/06) */ The customer contacted Zazzle via email on 12/26/and 12/27/with a request for a Return Merchandise Authorization for a portion of her received order, and to inform Zazzle that another portion of the order did not arriveThe customer expressed a desire for a full order refundZazzle Customer Support received and responded to the customer's email on 12/31/2014, and authorized a full order refund to the customer's purchasing payment methodRefunds typically take 7-business days to post, depending on the processing speed of the customer's financial institutionZazzle has also waived the physical return of the item the customer received Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I am still dissatisfied with the way zazzle does business and they lack of communication unless reported to the Revdex.com I will accept the refund

Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ The customer placed an order with Zazzle.com on 06/26/During check out of the order, the customer opted to take advantage of a day free trial of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle Customer Support by phone on 07/31/and was advised that she had signed up for the Zazzle Black program in At that time, a refund of $was issued for the most recent charge on 07/29/Unfortunately, Zazzle is unable to issue any further refunds due to the length of time that has passed [redacted] accordance with our financial institutionZazzle also opted the customer's account out of any auto renewalThe customer will not be charged for the membership in the future, unless the customer subscribes to it at a later time Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) If that was made visible to me at the time of purchase I would not have agreed to itWhy was I told it would take days for reimbursement and it was placed back in immediately when reported? I would still like my other back that was stolen from me the first yearIt was done without my knowledge therefor under deceptive circumstancesVery grateful for the fast action of the Revdex.comThis kind of thing should not be allowed! Final Business Response / [redacted] (4000, 9, 2015/09/02) */ As a onetime courtesy, Zazzle has issued another refund for the Zazzle Black membership charge of $that she was charged in July Since this is typically a non-refundable service, it can take up to days for this refund to be processedZazzle also opted the customer's account out of any auto renewalThe customer will not be charged for the membership in the future, unless the customer subscribes to it at a later time Final Consumer Response / [redacted] (2000, 11, 2015/09/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will never shop at Zazzle again and if it not reimbursed I will notify the Revdex.comWhy would it take days? It is taken out quickly

Initial Business Response / [redacted] (1000, 5, 2015/01/05) */ The customer contacted Zazzle via email on 12/21/and 12/23/with a request for a Return Merchandise Authorization for a defective order receivedDue to the time constraint and the customer needing the item for an event, the customer expressed a desired refund resolutionZazzle Customer Support received and responded to the customer's email on 12/30/14, authorizing the full order refund to be returned to the customer's purchasing payment method, and a physical return of the customer's order was waivedRefunds typically take 7-business days to post, depending on the processing speed of the customer's financial institutionFor the customer's overall experience, Zazzle has also placed a $Zazzle Account Credit into the customer's Zazzle account, to be used toward a future order if the customer desiresThis credit will not expire Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) This resolution meets my expectationsI appreciate their effort to retain me as a customer

Initial Business Response / [redacted] (1000, 5, 2015/01/05) */ The customer contacted Zazzle via email on 12/9/14, 12/11/14, and 12/15/as she had not received the order she placed on 11/24/Zazzle determined the courier attempted delivery, but the package was returned to sender after multiple failed attempts to deliver the packageZazzle Customer Support received and responded to the customer's email on 12/17/with an offer of a replacement orderThe customer replied that she would like a replacement if the order could be guaranteed by 12/25/As typical manufacturing time, not including shipping time, for the item in question is 7-business days, Zazzle could not guarantee a replacement order to be shipping in time for the customer's eventThe customer indicated that a refund would be the desired preferenceZazzle authorized a refund for the order to the customer's purchasing payment method on 12/18/Refunds typically take 7-business days to post, depending on the customer's purchasing payment methodFor the customer's overall experience, Zazzle has also authorized a $Zazzle Account Credit, to the customer's Zazzle accountThis credit is available for use toward a future order if the customer chooses, and it will not expire Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) It's trueBut I'm still waiting for my refund

Horrible! I would not order from them again! My daughter made custom shirts and ordered Dec 12thShipping was supposed to arrive well before Xmas, but it didn't and we didn't hear anything from them until I sent an email,Then I received an auto-replied that they will get back to me after XmasBoth gifts did not come for XmasThey are inconsiderate for not acknowledging their shortcomings for not delivering on-timeI would not trust this company and will never order from here again

Initial Business Response / [redacted] (1000, 5, 2014/12/26) */ The customer contacted Zazzle via email on 12/10/14, with a request to cancel her orderUnfortunately, Zazzle did not receive the request in time, and the customer's order shippedThe customer contacted Zazzle via email again on 12/17/with a request for an RMA, as the order was received and a return was desiredZazzle's Customer Support team received and responded to the customer's inquiry on 12/17/As the customer made a physical return of the order in its entirety, Zazzle authorized a full refund to the customer's purchasing credit card on 12/23/Refunds typically take 7-business days, depending on the processing speed of the customer's financial institutionFor the customer's overall experience, in addition to the full order refund, Zazzle has placed a $Zazzle Account Credit into the customer's Zazzle Account, for use toward a future order if desiredThis credit will not expire

Initial Business Response / [redacted] (1000, 5, 2015/01/05) */ The customer placed two separate orders for an identical serving tray on 11/24/The customer emailed a request to cancel one of the orders on 11/24/Zazzle Customer Support received and responded to the customer's email on 11/27/14, and immediately authorized a cancelation request for one of the customer's duplicate orders (XXX-XXXXXXXX-XXXXXXX)In the event an order is canceled prior to production, the funds had not been taken from the customer's purchasing payment method, though it may have generated a pending or processing transactionWhen the cancelation occurred, this pending transaction would roll off within 7-business days of the cancelation taking placeTo be clear, Zazzle did not collect funds for the canceled orderThe customer was only charged for one serving tray for the amount of $(Order # XXX-XXXXXXXX-XXXXXXX)The customer's remaining serving tray order queued for shipment on 11/26/14, and a delivery was confirmed on 12/2/ The customer placed a completely separate order (XXX-XXXXXXXX-XXXXXXX) on 11/24/that contained a soup mugThe customer contacted Zazzle on 12/1/via email as she received the wrong itemZazzle issued an immediate replacement to be sentUnfortunately, due to the volume and high demand for this particular product, the replacement is to date, unshippedZazzle is working quickly to expedite the replacement to be shipped with an Express courier as soon as it becomes availableFor the delay the customer has experienced with this product, a full refund has been issued to her purchasing credit card as of 1/4/Refunds typically take 7-business days, depending on the processing speed of the customer's financial institution The customer placed another order on 11/20/for gift bagsThe customer experienced a printing defect on one item, and contacted Zazzle via email on 12/12/Zazzle Customer Support issued a replacement order for the defective item on 12/15/14, and a delivery was confirmed on 12/23/For the customer's experience with this order, and that her initial email requested a credit, a full refund for this order has been processed to her purchasing credit cardFor the customer's overall experience, Zazzle has also placed a $Zazzle Account Credit into the customer's Zazzle Account to be used toward a future order if the customer choosesThis credit will not expire Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/09/10) */ The customer placed an order for eight shirts on 6/30/The customer then contacted Zazzle via email on 7/6/requesting dissatisfaction with one shirt, including a digital image of the issue with the shirt in questionA Zazzle support representative responded to the customer via email on 7/9/with an option for a replacement, a Zazzle Account Credit, or a direct refund for the shirt in the customer's attached imageThe customer wrote back via email with a request to change the sizes and colors of five shirtsAs this was not part of the customer's original inquiry, Zazzle's support representative informed the customer that a return would need to be made before any replacements could be sentThe customer was provided return authorization instructions via email that indicated the customer could return any of the items in her order for a replacement, refund, or Zazzle Account CreditThe customer's physical return was received on 8/4/2014, and it contained two shirts from her orderZazzle processed the return and issued a direct refund per the customer's wishes for the amount of $to the customer's purchasing credit cardThe customer contacted Zazzle on 8/21/with an inquiry as to why her shipping cost was not refunded for the two items that were returnedTypically, shipping costs fall on the responsibility of the customer, and it is not refunded in the event a return is madeUpon further review of the customer's order, Zazzle has determined that because the two items returned were the result of a defect, the customer's shipping has been refunded to her purchasing credit cardAn email confirming this refund was sent to the customer, with the expectation that it will take 7-business days for the refund to post, depending on the processing speed of the customer's financial institutionAs compensation for the customer's overall experience, a $Zazzle Account Credit has also been applied to the customer's Zazzle Account, for use toward a future order if the customer choosesThis credit will not expire Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ The customer purchased a mug on the Zazzle website on 06/21/The customer contacted Zazzle Customer Support via e-mail on 07/02/to get an RMA (Return Merchandise Authorization) for her orderThe customer was sent an e-mail with return instructions but to this date she has never responded to that e-mailThe customer also left reviews on Zazzle's social media sitesThe Zazzle's Customer Support Team has attempted to contact her via social media on 07/14/15, via phone on 07/17/with a voicemail due to no response and then again via phone and email on 7/Zazzle has still yet to receive a response through any forms of communicationAt this time, Zazzle has issued a full refund for the orderThe customer can expect to see this refund in 7-business days depending on the policies of their financial institution

I ordered a lumbar pillow with my alumni logo (VT Hokies) and the pillow arrived clearly defective (clearly, no quality control) with white, bleached out spots I've tried to follow their RMA process with no luck Very disappointed in the lack of quality, quality control and inability to execute on their own RMA process very disappointed, won't buy from them again

Initial Business Response / [redacted] (1000, 6, 2015/11/27) */ The customer worked directly with Zazzle's Customer Support Manager, and a resolution was reached Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) The day after I filed this complaint, Zazzle began working with me and has refunded my money in full

Initial Business Response / [redacted] (1000, 10, 2014/05/27) */ This customer is a Seller on the Zazzle websiteUnfortunately there was incomplete information for their payment settings prior to 03/12/which is why no payment could be issuedThe seller updated their account on that date 03/12/and they requested to be paid via PayPalAt this time, the seller has not updated their account with any PayPal informationThe seller has their account set up to be paid via check onlyUnfortunately, we are unable to issue a PayPal payment since this information is missing from their accountIf the customer wishes to be paid during the next payment cycle, they would need to update their account with the correct information as soon as possibleBecause earnings are calculated, cleared, and paid out in 30-day cycles, there is a monthly window of time during which updates to account information cannot be processed This time period spans from the last date of earnings clearance to the scheduled payment date for those earningsChanges to payee info made during that window will cause a normally scheduled earnings payment to be held until the following payment cycle, when the new information can be applied to the payment Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) ZAZZLE HAS BEEN PULLING THIS "UPODATE INFO" STUFF FOR SEVERAL MONTHSI UPDATED IN MARCH ALL INFORMATION AND WAS TOLD MY EARNINGS WOULD BE RELEASED ON MAY 16...????? I HAVE FOLLOWED ALL OF THEIR REQUESTS, THERE WAS NEVER A PROBLEM BEFORETHEY DON'T SEEM TO LIKE RELEASING A SELLERS EARNINGSTHEY PUT ROADBLOCKS IN THE WAY, I EVEN HAD A REP TELL ME TO "JUST BUY SOMETHIBG." ALSO THEY DON'T MAKE AVAILABLE THEIR SO CALLED "PAYMENT CYCLES" EVEN WHEN I HAD NO INFORMATION TO UPDATE IT TOOK THEM MONTHS AND MONTHS TO RELEASE MY EARNINGS TO MEUNACCEPTABLEAND YOU ARE AT THE MERCY OF THE REP YOU ARE SPEAKING TO-THEY ALL SELL YOU A DIFFERENT STORY AS TO WHY YOU ARENT GETTING YOUR MONEYTHEY NEED TO GET THEIR ACT TOGETHERI AM NO LONGER GO9ING TO SELL ON THEIR SITE Final Business Response / [redacted] (4000, 14, 2014/06/13) */ The customer has updated their payment settings as of 6/8/with all of the information necessary to process the PayPal payment she requestedBecause earnings are calculated, cleared, and paid out in 30-day cycles, there is a monthly window of time during which updates to account information cannot be processed Changes to payee info made during that window will cause a normally scheduled earnings payment to be held until the following payment cycle, when the new information can be applied to the payment The customer will be eligible for the payment requested no later than 7/15/For PayPal there is a minimum threshold of $to be paid automaticallyAs the customer has less than a $balance accrued, there will be a $fee assessed for the PayPal payment that has been requested Final Consumer Response / [redacted] (4200, 18, 2014/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Do you understand those guidelines? Didn't think soI have a balance cleared currently rises above their ridiculous threshold of I want my money

Initial Business Response / [redacted] (1000, 7, 2015/05/18) */ The customer placed an order on 5/1/2015, and the customer's order was queued for shipment on 5/2/with Standard shippingThis method typically takes 4-business days for time in transit, and this estimate is provided during the checkout processThe customer contacted Zazzle via phone on 5/8/2015, expressing concern as they had not yet received the orderZazzle replaced and shipped the customer's replacement order at no cost to the customer, with an Express shipping methodThe customer's replacement order was delivered on 5/11/Zazzle can also confirm the customer's original order delivered on 5/13/ Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) htis is one of the best businesses ive dealt web from the inter-webgood customer service kind and courteous

Initial Business Response / [redacted] (1000, 5, 2014/08/04) */ The customer placed an order with Zazzle for posters on 7/12/The customer then sent three emails on 7/13/with a request to cancel the orderZazzle's Customer Support Team responded to the customer's email on 7/18/2014, informing the customer that the order had shipped, and a cancellation was not possibleAt this time, the customer was offered the option to let Zazzle know if they would like to process a return for an account credit once the product was receivedThe customer declined the account credit option in his reply on 7/18/2014, and requested Zazzle process a refund to his PayPal accountZazzle replied on 7/18/with the refund confirmation, and educated the customer that it would take 7-business days for the refund to process due to the processing speed of his financial institutionZazzle also waived the physical return of the products he had received in that emailThe customer emailed Zazzle again on 7/30/claiming a refund had not been issuedThe customer's refund was confirmed processed, and Zazzle informed the customer that it can take 7-business days to see the refund postedUpon further review of the customer's order and his initial cancellation request, Zazzle determined that the customer was entitled to a shipping refund which was not part of the refund he received initiallyA shipping refund has been issued to his PayPal account as of 8/4/To date, the customer has been refunded in full for the order totaling $As compensation for the customer's overall experience, a Zazzle Account Credit for $has been placed in the customer's account to be used toward a future order if the customer chooses and the credit doesn't expire

Initial Business Response / [redacted] (1000, 5, 2014/12/09) */ Zazzle provides an open marketplace where user-generated content can be used to create a wide variety of products and apparelBy its very nature, the platform thrives on creativity and the opportunity for people to share their designs with the worldAs thousands of designs are posted daily, sometimes a design in violation of Zazzle's content guidelines can be selected from the open marketplace, and this is not screened until the item has been purchasedZazzle must abide by all applicable U.S laws and standards, as well as the content guidelines and copyright policies that Zazzle has also put into place (http://help.zazzle.com/articles/support)All orders placed on the Zazzle.com website are subject to approval by Zazzle's Content Management Team prior to the manufacturing of the productThis information is outlined within Zazzle's user agreement (http://www.zazzle.com/mk/policy/user_agreement) When a product is brought to Zazzle's attention that violates their terms of service, swift action is taken to remove itUpon cancelation of the customer's order, the product in question was removed from the Zazzle marketplace Held funds generated from a placed order are typically set aside for the order, but not processedThe pending authorization is then released upon the cancellation of the orderThe customer's order was canceled on 11/29/2014, and the customer was notified via email that the release of held funds generally occurs within 7-business days, depending on the processing speed of their financial institutionTypically, a customer can expedite the release of the pending transaction by contacting their financial institution directly Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Gee, what a thrill it was to read this same canned message for the 20,timeZazzle advertises a product for sale on their websiteI purchase said itemThey then send me the most condescending e-mail that the product they are selling me violates their morality clause, and that they refuse to send it to meAs of this date - 12/12/2014, Zazzle has failed to return the money they stole from meThis clearly proves that they are con-artists, swindling the publicIn regard to American copyright, since we are apparently dealing with intellectual property lawyers, please advise as to why this coffee mug, featuring a photograph of a DECEASED British cookery personality is violating U.Sor international intellectual property laws? Zazzle NEEDS to refund me the money in total AND send me the product they advertised on their siteThere will be NO other alternativeI will receive complete, 100% satisfaction in this situationObviously, this is their racketThey advertise items on their siteThe public pays for these items, Zazzle screams to high heaven about their morality clauses, refuses to send the items, and keeps the moneyAwesomeMaybe I should just call the police instead? Isn't that how one usually deals with thieves? Final Business Response / [redacted] (4000, 9, 2014/12/23) */ Zazzle would love to print every design that customers orderHowever, Zazzle must abide by all applicable U.S laws and standards, as well as the content guidelines and copyright policies that Zazzle has also put into placeAll orders placed on the Zazzle.com website are subject to approval by Zazzle's Content Management Team prior to the manufacturing of the productThis information is outlined within Zazzle's user agreement (http://www.zazzle.com/mk/policy/user_agreement) In addition, Zazzle's Acceptable Content Guidelines can be found here: [redacted] Held funds generated from a placed order are typically set aside for the order, but not processedThey are then released upon the cancellation of the orderThe customer may have seen a pending or processing transaction following the order placement and 7-days from the cancelation, but when an order is canceled, the transaction would roll off within that timeframeZazzle never officially took funds from the customer for the order in questionThe customer has been informed of the held funds/cancelation process by Zazzle's Customer Support team via email, and that he would not actually see a charge for the $for the canceled orderTo be clear, the customer was never charged by Zazzle.com for his canceled order, XXX-XXXXXXXX-XXXXXXX

On Nov 25th I ordered a shirt to wear during the Christmas seasonThe confirmation email indicated I would get the shirt by Dec 6thIt finally arrived on Dec 27, a little late to wear for ChristmasNow they tell me I have two choices: go to the trouble and expense of sending it back or keep it and stop complainingThey've had my money for more than a monthThat is not the way I expect to be treatedI would advise great caution when dealing with this company!

Initial Business Response / [redacted] (1000, 6, 2015/01/09) */ The customer contacted Zazzle via email on 12/31/2014, 1/2/2015, and 1/5/2015, as she received the wrong orderZazzle Customer Support received and responded to the customer's email on 1/9/2015, authorizing a full order refund to the customer's purchasing payment methodRefunds take 7-business days to post, depending on the processing speed of the customer's financial institutionZazzle also initiated an immediate replacement request to remake and reship the customer's order with an Express courierZazzle will continue to keep the customer informed on the replacement order status, and the customer will receive an email confirmation with a new tracking number once this shipsThe customer has been advised to discard the mis-shipped orderFor the customer's overall experience, Zazzle has also authorized a $Zazzle Account Credit to the customer's Zazzle account, to be used toward a future order if the customer desiresThis credit will not expire Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I believe the response is fairI hope that if I choose to order something from them again my experience would be different

Initial Business Response / [redacted] (1000, 5, 2015/04/07) */ The customer placed an order on the Zazzle website on 03/16/for custom invitations and envelopmentsThe order was queued for shipment on 03/18/with Premium shipping which as stated on the Zazzle website is 2-business days after manufacturingThe courier considers the first day in transit to be the first business day following pick upThe package was picked up on 03/18/and the first day in transit was 03/19/The days in transit according to the shipping method selected at the time of check out would have been 03/19, 03/and 03/The package was delivered on 03/23/which is in accordance with the shipping method the customer selectedAs a courtesy, Zazzle has issued a Zazzle account Credit into the customer's Zazzle Account, for use towards a future order, if the customer choosesThis credit will not expire Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reliance on the carrier does not relieve the seller from advertising correct information to the public as to the products or services they are sellingThe only thing that the seller can do with the carrier is to seek indemnity or contribution it is not protection for the seller The solution is unacceptable as I will never deal with this seller again Final Business Response / [redacted] (4000, 13, 2015/05/07) */ Zazzle values any and all feedback provided by their customers, as they are always looking for ways in which to improve currently existing processes and proceduresWith that said, the customer was given clear shipping turnaround time estimates per each shipping method displayed on the Zazzle website at the time of checkoutStandard Shipping typically takes 4-business days for time in transit, Premium Shipping (the customer's selected method) typically takes 2-business days for time in transit, and Express Shipping typically takes business dayThese shipping estimates are in addition to manufacturing time, not inclusive, and this information is clearly messaged on the product page prior to the customer adding an item to the shopping cartZazzle and its couriers (UPS, FedEx, and the US Postal Service), all consider "business days" to be Monday through Friday, not including holidays or scheduled service interruptionsZazzle and its couriers all consider the official "first day in transit" to be the business day following the pickup of the packageAs a courtesy, Zazzle extended a Zazzle Account Credit to be used toward a future order, if they desired, in the amount of $25.24, the cost the customer paid for shippingAs the product was manufactured and delivered within the production and shipping turnaround times messaged to the customer during the ordering and checkout process, Zazzle is not authorized to refund any additional funds without a physical return of the received productZazzle offers their customers the option to return any unwanted order for a full refund within days of receipt, if a customer is not satisfiedZazzle stands by this information as messaged to the customerHowever, as customer satisfaction is Zazzle's goal, Zazzle has authorized a shipping refund to the customer's purchasing credit card as of 5/7/Refunds typically take 7-business days to post, depending on the processing speed of the customer's financial institutionThe customer will have to make a physical return of the product in full, for any further compensation regarding this order Final Consumer Response / [redacted] (2000, 15, 2015/05/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Enough time spent on this issue