Zazzle.com

Today marks weeks since my order for shirts and I still haven't received themI needed them for a BBQ over the weekend and I thought that weeks would be plenty of time In the passed My orders always came quick I have spent $with zazzle in the last years but their customer service has gone way downI have contacted them but I haven't got any help at all I would order somewhere else

Initial Business Response / [redacted] (1000, 6, 2015/01/06) */ The customer contacted Zazzle via email on 12/26/2014, and 12/29/with a request for a Return Merchandise Authorization for a damaged and defective orderThe customer included one image in the initial requestUnfortunately, Zazzle was unable to determine the issues mentioned in the customer's claim with one included image, and standard return instructions were provided to the customer via email on 1/3/ In cases of damage or defect, the return process can often be expedited by providing digital images of the damage or defect (along with a clear description of the problem) in an email to our customer support teamIn many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customerIf the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Zazzle for inspection before a determination can be made as to the state of the product Zazzle will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Zazzle representative to be defectiveFor all other cases, return shipping costs are the responsibility of the customerUnder no circumstance does Zazzle reimburse (or provide credit) for return shipping costs incurred by the customerIf a product is damaged or defective, the recipient must make arrangements with Zazzle support as to how the return should be handled prior to placing the items back in transit to Zazzle Zazzle emailed the customer on 1/5/with a request for additional images that may document the issue of a damaged or defective productIn the event the damage is verified via the digital images, Zazzle may authorize a pre-paid return shipping label for the customer to return the order for a full refundIf the customer is unable to provide additional images documenting her concerns, the customer will need to utilize the standard return instructions to ship back the package, at the customer's expenseZazzle's Return Policy outlines this information, and it can be found here: http://www.zazzle.com/returns During check out of their initial order the customer opted to take advantage of a day free trial of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days to avoid the yearly fee of $After the yearlong trial has ended the customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black)Unfortunately, the customer did not opt out of the membership within the first daysAt this time, a refund has been issued for the Zazzle Black membership as a courtesyThe customer's account has been opted out of the Zazzle Black auto renewal, and the account will not experience any additional charges Zazzle is currently awaiting a response from the customer with additional images documenting the defective claim concerns, and will be happy to proceed with a resolution as soon as the customer respondsIf the customer is unable to respond, Zazzle will authorize a full refund once the customer has returned the order utilizing the standard return instructions they have been sent

I had tried twice to order products but both times, the payment process didn't go throughI would get to the place order page and then it would go back to the payment method pageI called and they insisted I was using another account, I only had one accountThe second time I made sure I was signed onto my account I looked into my bank and see the charges are pending but I wouldn't receive a conformation emailI had to wait to see if the payment went through, through my bank I figure I give this one last timeLooks like third times the charm but now I had to choose the rush delivery to get it on time, so expensive and so frustrating

I have purchased business cards with this company three times and the last two purchases were far below par (in regards to service and product)! The cards I initially purchased were cut off and the letters were transparent when they should have been solidAfter speaking with a very rude representative who refused to send me through to a supervisor I had to call back to speak with a supervisor She credited my account but the wrong amount of cards were shipped to me Not only did I have fewer cards, they were in BAD condition There were bent because the Zazzle box was not closed properly After speaking with another supervisor, Rob, to get the rest of my order, he was very rude and unwilling to send me more cards without me purchasing them again! When I asked for the corporate headquarters phone number he gave me another number that was merely a different extension of the regular Zazzle contact line This is by far the worst experience I have had purchasing with an online company! I will certainly find a new company and absolutely do not recommend this company to anyone who is looking for good service and product!

I placed an order on August 30, I have a printout showing my order was processing with and order number I never received it so I started checking todayThe order was still on the website but shows cancelled I never cancelled it and I never received any correspondence from Zazzle Will NEVER order again from them

Initial Business Response / [redacted] (1000, 5, 2014/02/19) */ The customer placed an order on the Zazzle website for one (1) customized invitation on February 2, Unfortunately, the customer did not customize the invitation prior to ordering it and received an invitation with the template text just as she ordered it The customer contacted Zazzle for a Return Merchandise Authorization (RMA) on February 14, The RMA was immediately issuedThe customer stated she wanted a full refund for the orderA full refund including the shipping in the amount of $was then immediately issued that same day and the return of that product was waived as a courtesy to the customer

Initial Business Response / [redacted] (1000, 5, 2014/12/26) */ The customer placed an order on 12/19/XX (XXX-XXXXXXXX-XXXXXXX) for $Zazzle's fraud team attempted to verify the billing information submitted by the customer, as the name on the credit card contained the information " [redacted] " with a non-matching billing addressAs Zazzle's fraud team received no response, the order was cancelled for security purposes, and the customer was alerted via email on 12/19/The customer placed another order on 12/19/XX (XXX-XXXXXXXX-XXXXXXX) for $69.23, with the same billing information providedIn the interest of protecting the credit card holder's privacy and financial security, Zazzle decided to cancel the second order as well Held funds generated from a placed order are typically set aside for the order, but not processedThey are then released upon the cancelation of the orderTypically, a customer can expedite the release of the pending transaction by contacting their financial institution directlyTo be clear, Zazzle took no funds for the two orders in questionAny pending or processing transaction would have rolled off within 7-business days from the cancelation taking place Zazzle does accept prepaid gift cards to be used during the checkout processThe name field for the credit card and the billing address submitted, must contain legitimate customer information to match what is on file with the financial institutionIn the event a prepaid gift card or credit card declines on Zazzle's website, or is canceled for suspicious fraudulent activity, the customer must contact the credit card company directly for further assistanceSome gift card/prepaid credit cards require actual customer information to be registered with them prior to use with an online merchant Zazzle provides an open marketplace where user-generated content can be used to create a wide variety of products and apparelBy its very nature, the platform thrives on creativity and the opportunity for people to share their designs with the worldThe Zazzle community is encouraged to use Zazzle's platform to share their creativityThe customer is welcome to place a new order at any time for the apparel items that were previously ordered/canceled, but correct billing and credit card information would need to be used