Zazzle.com

Initial Business Response / [redacted] (1000, 5, 2015/04/29) */ As stated on the customer's payment settings page, the customer must provide the full name, address, phone number, and tax information in order to qualify for payment of earned royalties For PayPal, which is the customer's preferred method to be issued payment, this information must match the PayPal accountFor checks, the full name will be used as the payee name and mailing addressThe disclaimer on the payments setting page states, "All information must match the legal information on file with the tax information provided or you will not receive payment!" Upon review of the customer's account, payment was cancelled and placed back into the Zazzle account because the name listed in the Zazzle account does not match the name associated with the Tax ID listedBoth need to match before a payment will be issuedThe customer was sent an email on 3/25/with this information Once the customer's settings are updated, the customer will be eligible for payments that meet the threshold for an automatic payment after the next earnings cycle (days)For PayPal there is a minimum threshold of $to be paid automatically, otherwise, the earnings will accrue in the customer's Zazzle accountThe customer can request a payment once the payment settings are up to date, but this will result in a $fee if the customer's earnings have not met the minimum threshold

I've ordered from Zazzle before but I will NEVER order from them againI placed an order at the beginning of December with a delivery date of 12/11-12/My tracking information never worked but I wasn't alarmed at the time since it takes a while for it to be updatedOnce my package did not arrive I reached out to customer service via email who after hours of waiting told me the delivery date was an estimate and I should wait until 12/to see if I get themAfter that they promptly told me my package was in North Carolina and suddenly their tracking information on the website said the same thingIt wasn't until after I emailed again disputing my order they said it was in Philadelphia (which usually takes an additional 1-days to get to my house)I demanded a refund for my product but "***" would only refund my shipping charge to my account for future useAfter the product never showed up I tried to call their customer service line and my estimated wait was minutesFurious, I emailed "***" back demanding a full refundHe responded and said they would refund my purchase back to my card on file but it will take 7-business days for the transaction to be completedFirst and foremost days for a refund is unacceptable but I wasn't going to get anywhere with these isSuddenly my order (that was apparently in mid shipment) says it was returned back to the sender and arrived on 12/which is WELL before SECOND promised date by customer service which only leads me to believe they lied the entire time and never actually processed my order

I was standing by with my PenPal information, but absolutely no way the system would take my email address (which was correct), no matter how many times I put it inHow stupid are these guys to screw up like that? They need to take a lesson from [redacted] --make the buying experience easy and foolproof!

I ordered stamps with a picture of our flag stripes, a Bible, & a cross The message reads One Nation Under God It was refused because it didn't meet their guidelines, & all I could find is that it is thought to be a hate message Boycott this company

Initial Business Response / [redacted] (1000, 5, 2014/12/26) */ The customer contacted Zazzle via email on 12/17/14, and 12/18/14 to inquire on the status of their still processing order. Zazzle Customer Support received and responded to the customer via email on 12/21/14 with a status update, and... continued to provide information to the customer via email communication. For the delay the customer experienced, and the customer's need by date fast approaching, Zazzle proactively refunded the customer for half of the order cost, and continued to update the customer via email on the status of the order. Unfortunately, Zazzle was not able to deliver the customer's order in time for their event, and Zazzle has refunded the customer's order in full. Refunds typically take 7-21 business days to process, depending on the customer's financial institution. Zazzle will be shipping the customer's order as quickly as possible, with an Express courier, and the customer will continue to be informed of any order status updates via email, as they become available. Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/01/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

My experience was a disaster The order confirmation assured me of a delivery date that was a complete hoax No one in customer service could confirm a thing about my order - shipment date, delivery date and "manufacturer guarantee" was all a scam if you need it in a timely manner DO NOT order from this vendor

Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ The customer placed an order with Zazzle.com on 12/20/2015 for address labels and photo cards. The order was shipped on 12/21/2015. The customer emailed Zazzle's Customer Support team on 12/23/2015 to express dissatisfaction with the... cards, and expressed they would have to be used as the customer felt there was no additional time to mail the cards. Zazzle's customer satisfaction guarantee applies to all customers within 30 days of receipt of the product, that they have the option of keeping or returning anything ordered on the Zazzle.com website. Zazzle's Customer Support team received and responded to the customer's email on 12/28/15, and an agreed upon resolution for a replacement order was reached between the customer and the Customer Support Representative handling the email correspondence. On 1/5/16, the customer contacted Zazzle via phone, and informed the representative that her event was now passed, and the replacements were no longer necessary. The customer requested a refund of the purchased items, and a full refund of the customer's order ($75.56) was processed on 1/9/2015. The amount refunded included the cost of the labels, the cards, and the customer's shipping cost. Zazzle is unable to reimburse costs for anything outside of what the customer paid to Zazzle. For the customer's overall experience, Zazzle has authorized a $25.00 Zazzle Account Credit to the customer's Zazzle account, which may be used toward a future order if the customer chooses. This credit will not expire.

Initial Business Response / [redacted] (1000, 5, 2014/06/30) */ The customer placed two orders, both on 06/16/Those orders were cancelled per the customer's requestA final order was placed later the same dayThe customer was transferred to a supervisor per her requestThe supervisor apologized for the overall experience and followed up with the customer via e-mailThe final order was produced and has since been deliveredAs compensation for the overall experience the customer has been provided with $Zazzle account credit that can be used towards any future purchase at Zazzle Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the store credit

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ The customer contacted Zazzle.com via email on 12/16/and 12/17/2015, regarding two phone cases purchased, with a request for a Return Merchandise Authorization due to the size of the case orderedZazzle's Customer Support team received and responded to the customer's emails on 12/19/with a request for a digital image from the customer, of the received productsThis was done in an effort to expedite the customer's return processThe customer responded with a digital image on 12/22/2015, and Zazzle's team replied on 12/23/with the offer of a Zazzle Account Credit that could be used toward a replacement orderThe customer replied via email on 12/27/accepting the account credit to be placed in the customer's Zazzle accountThis credit was applied to the customer's Zazzle account on 12/28/2015, and an email confirmation was sent to the customerZazzle has reached out to the customer via email as of 12/29/2015, to see if there is any further assistance the customer is in need of

Such an amazing website, there is lot's of to choose from and the best part of it is that you can customise it yourself

Initial Business Response / [redacted] (1000, 5, 2015/01/05) */ The customer contacted Zazzle via email on 12/13/14, 12/16/14, and 12/18/as they received the wrong orderZazzle Customer Support received and replied to the customer's email on 12/19/with resolution options for a replacement order, a refund, or a Zazzle Account CreditThe customer's order contained custom printed envelopes, and the manufacturing time for this product is 3-weeksZazzle was unable to offer a replacement product in a shorter time frame, and the customer replied with a desired refund resolutionZazzle authorized the full order refund to the customer's purchasing credit cardRefunds typically take 7-business days, depending on the processing speed of the customer's financial institutionFor the customer's overall experience, a Zazzle Account Credit for $has also been placed in the customer's Zazzle Account, to be used toward a future order if the customer desiresThis credit will not expire

SECOND EXPERIENCE: A Christmas order for my son who lives in another state was guaranteed to be delivered on 12/I placed the order on 12/and paid extra for Express ShippingAfter the order was confirmed, I clicked on the tracking link to double-check, and saw for the first time a message that it would take 2-days to process this order, because it was a white design on blackHowever it said the express delivery date would be 12/On 12/an email arrived saying the order would not be delivered by ChristmasThere was an option to cancelI cancelled the order and my son received no gift from me for ChristmasTo compound their shadiness, they will not refund my charge card!!! Their store policy is just to give a store creditNowhere was this indicated when I placed the orderFIRST EXPERIENCE: A year ago I ordered a tee-shirt from ZazzleThey sent the wrong tee-shirtI should not have given them a second chance this time

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ The customer has been in ongoing communication with Zazzle.com via email since 4/13/2015, with a request to close their Zazzle account and to be issued a payment for the cleared earnings in the accountZazzle is unable to authorize a payment for the customer's cleared earnings, until all of the information has been provided in the customer's earnings page matches the information the IRS has on file for the customerThe customer can access their payments setting page here: https://www.zazzle.com/my/earnings/paymentsettings For confidentiality purposes, neither Zazzle nor the customer can view the Tax ID number in full once the payment settings have been savedAs only the last four digits of the customer's Tax ID number are visible, Zazzle recommends the customer go into their payment settings to delete all characters in this field, re-enter it to ensure there are no typos or missing numbers, and save the updated informationZazzle also recommends the customer contact the IRS directly, beforehand, to ensure that the customer's EIN matches what the IRS has on file Once the customer's information has been input correctly, and it is verified matching with the IRS, Zazzle will be able to release the customer's payment in their next payment cycle Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) As the Revdex.com can see, Zazzle did not bother to read my complaintPlease note that their generic response letter does not address my complaints and does not attempt to resolve the issuesAgain, I have checked my Tax ID number multiple timesThere are NO typos or missing numbersThe official letter from the IRS that included the TAX ID number for my corporation was verified by my accountant and myself multiple timesI never made any errorIt has been more than months, and Zazzle is pretending it is not their faultThe lack of ethics this company is very alarmingZazzle refuses to take responsibility for their mistakeI am tired of talking to and emailing this dreadful companyI have documented proof that Zazzle promised me they sent me the checkI spoke to many customer support employees who ended up making promises to meThey tried to use delaying tactics, so that I would give up and/or forget about my checkIf Zazzle does not give me my rightfully deserved money, I will escalate to reporting Zazzle to the California Department of Consumer Affairs for fraudulent business practicesI tried multiple times to resolve this issue in an amicable manner, but Zazzle refuses to complyAs many unhappy customers have done before, I will also tell about the horrible experience that I had with Zazzle via social media and company review websitesThere are laws in California that protect people when they review companiesI will inform how Zazzle treats it's customers and how it takes their moneyI am will also notify the appropriate government agencies, Zazzle's deceptive business practicesZazzle may think they can just reply with generic responses and forget about the terrible problems they cause, but I am a consumer who has been wronged, and I will not cease to pursue my rightful claim Final Business Response / [redacted] (4000, 9, 2015/07/21) */ Zazzle is unable to issue a payment to the customer if it has been determined that the information the customer provided in the EIN field does not match what the IRS has on file For confidentiality purposes, neither Zazzle nor the customer can view the Tax ID number in full once the payment settings have been savedZazzle is including an attachment to display what is visible to both Zazzle and the customerTo be clear, neither Zazzle nor the customer can verify in full, the characters that have been encrypted to determine if any typos or mis-entered information have occurredThe information that was submitted by the customer as it stands, was declared not a match by the IRSZazzle recommends the customer go into their payment settings to delete ALL characters in this field, re-enter it completely to ensure there are no typos, incorrect, or missing numbers, and save the updated informationZazzle also recommends the customer contact the IRS directly, beforehand, to ensure that the customer's EIN matches what the IRS has on file Zazzle is more than happy to authorize the payment, once the customer's information clears with the IRSUnfortunately, until that time, the customer's funds cannot be releasedThe customer has been provided this information multiple times Final Consumer Response / [redacted] (4200, 11, 2015/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) As shown, Zazzle has a generic response saved on their computer which is used incorrectly for this caseThe Federal Tax ID was used to file my corporate taxes without any difficulties or concerns from the IRSZazzle is obviously having computer problems accepting that my tax id is correct, and instead of fixing them and sending me my money, they don't want to take blameI will continue demanding my legally earned money via multiple lawful meansI have indisputable evidence that my Tax Id is correct and that Zazzle failed in the basics of customer support

Initial Business Response / [redacted] (1000, 5, 2014/12/22) */ The customer placed an order (XXX-XXXXXXXX-XXXXXXX) for multiple apparel items on 9/11/The amount of this order was $This order was shipped on 9/12/in all of its entirety, and it was never canceledThe customer placed another order (XXX-XXXXXXXX-XXXXXXX) on 10/19/for multiple apparel itemsThe amount of this order was $Zazzle would love to print every design that customers orderHowever, Zazzle must abide by all applicable U.S laws and standards, as well as the content guidelines and copyright policies that Zazzle has also put into placeOne of the items in the customer's order was in violation of Zazzle's content guidelines due to copyright related to the Minecraft designZazzle's Acceptable Content Guidelines can be found here: http://help.zazzle.com/articles/support/ar143/ Held funds generated from a placed order are typically set aside for the order, but not processedThey are then released upon the cancellation of the orderThe customer may have seen a pending or processing transaction following the order placement and 7-days from the cancellation, but when an order is canceled, the transaction would roll offThe customer has been informed of the held funds/cancelation process by Zazzle's Customer Support team via email on multiple occasions, and that she would not actually see a charge for the $for the canceled orderTo be clear, the customer was never charged by Zazzle.com for her canceled order, XXX-XXXXXXXX-XXXXXXX

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ The customer placed an order for a shirt on the Zazzle website on 09/18/The item she ordered has a manufacturing time of 3-business daysThe customer contacted Zazzle Customer Support by phone on 09/24/to inquire about her orderZazzle has two locations for Customer Support, Ireland and California (Zazzle's headquarters)During her first phone call, she spoke to a Customer Support Representative in Ireland as well as one of the supervisors for Ireland's Customer Support teamThe customer would also want to keep in mind, the time difference between the two locationsThe customer then called later and spoke to a Supervisor at the California locationZazzle's Customer Support Team cannot unfortunately contact our Production Department by phoneZazzle's Customer Support and Production facilities are located in separate locationsZazzle Customer Support communicates with the Production Team via e-mailThe customer's order was shipped on 09/24/with Express shipping business days after the order was placedAccording to the tracking information, the customer received the order twice and both orders were delivered on 09/25/meeting the customer's deadline she mentioned, 09/26/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all you are leaving out a lot of things and your infois not entirely correctYou left out that after having to place a 2nd call because I'm in America and so are you but I reached a foreign country that could do nothing, resulted in then having to wait another hours to hear back from the person I contacted in California because I guess it that takes that long to send and receive an email in your company! The lack of your ability to obtain an answer via e-mail as to the status of the order was the problemWhich brings to the point that you have yet to explain, how its humanly possible for a department, that never gave an answer, is unreachable by phoneTelling your customers there is no answer from your co-workers after an entire workday has passed [redacted] unacceptable Further, the fact that you sent not but of the same order is indicative of the lack of organization and communication problemsThe same order was sent days after the first one and didn't arrive until 9/Either way, why would you send the same order twice on the same or days apart?! I did not accept the 2nd order and it was returned Final Business Response / [redacted] (4000, 9, 2015/10/21) */ Zazzle certainly apologizes for any inconvenience or disappointment the customer experiencedZazzle sent out another order to try and accommodate the customer's request to have the item by her deadlineZazzle has issued a full order refund for her experienceThe customer can expect to see this refund in the next 7-business days depending on the processing speed of her financial institution Final Consumer Response / [redacted] (2000, 11, 2015/10/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

They sell a service as Zazzle Black for free shipping, but they don't tell you that it's 10$ a month for one year So if you go buy a 15$ item, it will end up costing you 120$ They do not provide sufficient information to make an informed decision, forcing you to pay for something long term without prior notification

Initial Business Response / [redacted] (1000, 5, 2014/08/04) */ The customer contacted Zazzle on 7/6/via email, with the email address [redacted] @gmail.com requesting assistance with the website, as they were experiencing technical difficulties with the designs not savingOn 7/14/2014, Zazzle Customer Support responded to the customer's email, at which time the customer expressed further upset with the delay of Zazzle's email response time, and that they had already re-designed their product and processed an orderThe customer requested in a reply on 7/14/2014, compensation for the delay they experienced for the order they were able to place successfullyOn 7/22/2014, Zazzle was contacted via phone and Twitter by the customer's fiancé regarding the orders in questionThe orders had been placed in the account associated with email address [redacted] @gmail.com, and the customer provided feedback for the previous delay to their emailed inquiry for compensation, and to request discount codes for a new orderThe customer support representative provided the customer discounts over the phone, and informed the customer Zazzle would look into the matter of their previous correspondenceUnfortunately, the Zazzle representative was unable to locate previous communication, since it had been done under a different email address, [redacted] @gmail.comBoth the name and email address associated with that initial inquiry was not associated with the orders in questionAs compensation for the customer's overall experience and the delays they experienced, the customer has been refunded in full for order XXX-XXXXXXXX-XXXXXXX, which included the envelopes mentioned in their complaintThe customer has also received a courtesy $Zazzle Account Credit processed to the account [redacted] @gmail.com, and they have been provided with a code good for Free Express Shipping on a future order, if they choose to take advantage of thisAn email detailing the refund, credit, and shipping code was sent to the customer on 8/4/

I ordered Christmas gifts on November They were due to arrive on December I contacted them five times before Christmas (including two phone calls when I waited over an hour on hold each time) and two times since Christmas I have yet to receive the order

Tried to call costumer service about a defective product via the number they provide The automated system requires to to continually decline ads by pressing # Eventually you can not bypass ads and are forced into one The automated system never ensures your call is going to be taken Eventually you are forced to hang up

Initial Business Response / [redacted] (1000, 6, 2015/01/13) */ The customer contacted Zazzle via email on 12/2015, 1/5/2015, and 1/7/requesting a Return Merchandise Authorization for the order she placed on 12/22/Zazzle's Customer Support Team received and responded to the customer's email on 1/10/with Standard Return Instructions and a pre-paid shipping label, so the customer could return the order for a full refundThe customer's return shipment is currently in transit via the courier to Zazzle's return facility, with a delivery scheduled for Monday, 1/19/As Zazzle has verified the in transit nature of the package, a full order refund has been authorized to the customer's purchasing payment methodRefunds typically take 7-business days, depending on the processing speed of the customer's financial institution