Zazzle.com

Excellent customer serviceThe shipping company sent back some cards I had ordered from Zazzle(That is a long story but in short I went round and round with them) I contacted Zazzle because I really needed those cards So they immediately shipped out an entirely new replacement set! I appreciate that kind of customer service and I will be using them again for sure

I will never use or recommend this company I ordered invitations and colored envelopes for my daughter's babyshower with $two day shipping They sent me white envelopes No invitations and no colored envelopes They offered a refund, but the baby shower us in weeks! Never again!!!

I will NEVER order anything through Zazzle EVER again and I will make sure that none of my friends or family ever do eitherI ordered programs two weeks before my wedding and was told they would be delivered here by the Wednesday beforeThe Sunday before I got an email saying that they were ready to be shipped and would be delivered in 5-business days which would be the day before or two days after my weddingNot okEspecially when I initially was told they would be here in timeI called and was on the phone for AN HOUR dealing with customer service trying to get the issue fixedThey said they would send replacements since the first batch had already shipped and wouldnt be here in timeThey said the replacements could take 3-days to shipso they still wouldnt be to me in timeThe women was going to see if they could hurry up the printing process to get them to me on timeShe said she would email me with updates through the dayI NEVER heard back from herEven after sending her multiple emailsI ended up requesting a refund and now I'm scrambling to get programs made days before my weddingI would NOT recommend Zazzle to anyone

Love the products!!!

Initial Business Response / [redacted] (1000, 6, 2015/02/05) */ The customer contacted Zazzle via email on 1/5/2015, 1/8/2015, and 1/27/with a request for a Return Merchandise AuthorizationZazzle's Customer Support Team received and responded to the customer's first request on 1/11/with a return option provided to the customer, and requested the customer please reply with the desired optionZazzle's Customer Support team responded to a second inquiry on 1/28/2015, with a request that the customer please reply to the email with a selected option of either a Zazzle Account Credit, or a direct refundTo date, Zazzle received no confirmation from the customer as to desired resolutionAs the customer has confirmed to the Revdex.com her desired resolution option of a refund, Zazzle has processed this refund requestRefunds typically take 7-business days to post to the customer's payment method, depending on the processing speed of the customer's financial institutionZazzle has sent a confirmation email regarding this refund as of 2/5/2015, and the physical return has also been waivedThe customer may keep, donate, or discard the item per the customer's discretion Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/02/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/01/20) */ Zazzle was unable to locate any points of contact associated with the customer's order details, or email addressOn 1/16/2015, Zazzle reached out to the customer via email with a request for more information in outlined detail, regarding the orders the customer mentioned via this complaintThe customer replied to the email on 1/16/to inform Zazzle that a note was placed in each returned packageZazzle reached out to the customer via email once more, with a detailed outline as to the information Zazzle needed in order to further assist the customer, as the customer had made a physical return without initiating a Return Merchandise Authorization firstThe customer replied on 1/20/with two tracking numbers for her returned ordersZazzle's returns department was able to verify the customer's returned shipments, and the customer has been refunded in full for both orders to her purchasing payment methodRefunds typically take 7-business days, depending on the processing speed of the customer's financial institutionThe customer was sent a confirmation email outlining the refund details on 1/20/

Initial Business Response / [redacted] (1000, 5, 2015/01/05) */ The customer placed an order for greeting cards, stickers, and custom envelopesAll products have their manufacturing turnaround time located on the product page, prior to adding the item to the shopping cartCustom envelopes have a manufacturing time of 3-weeksThe customer contacted Zazzle via email on 12/18/14, 12/19/14, and by phone on 12/19/The customer expressed concerns as she was missing items from her shipment, and that she had not yet received the custom envelopesA Zazzle Customer Support Representative informed the customer of the manufacturing time for custom envelopes, and per the customer's request, the custom envelopes were canceledCanceled items are automatically refunded back to the customer's purchasing credit card within 7-business days of the cancelationThe missing items from the customer's shipment were also refunded in full to the customer's purchasing credit cardRefunds typically take 7-business days, depending on the processing speed of the customer's financial institution During check out the customer opted to take advantage of a shipping membership for Zazzle Black DayZazzle Black Day is a yearlong service in which the customer pays a $onetime fee to receive unlimited Day shipping for all orders placed within that yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) On 12/19/2014, the customer contacted Zazzle via phone with regards to the charge for the membership along with her other order concernsThe customer was informed of the Zazzle Black terms and conditions agreed to at the time of the original order placementThough the membership is typically not refundable, Zazzle extended an offer for a refund of $to be returned to the customer's purchasing payment methodAs a special accommodation was made with regards to the typically non-refundable membership, refunds may take up to business days to become available, depending on the processing speed of the customer's financial institutionAll shipped portions of the customer's order did in fact ship with the Zazzle Black Day shipping method as selected during checkout

Initial Business Response / [redacted] (1000, 6, 2015/03/23) */ The customer placed an order on 12/3/The customer contacted Zazzle Customer Support on 12/27/requesting for a return/refund for their orderZazzle Customer Support responded to the customer confirming their request on 1/5/ The refund was then issued on 1/17/in the amount of $59.95, the full cost of the productZazzle has provided the customer with the refund amount along with the transaction IDThe transaction ID for the customer's refund is [redacted] At this time Zazzle Recommends that the customer contacts her credit card company to verify the funds have been released back into her account For the customer's overall experience with this order, we have also requested for a shipping refund of $Refunds typically take 7-business days, depending on the processing speed of the customer's financial institutionZazzle has also placed a $Zazzle Account Credit into the customer's Zazzle Account to be used toward a future order if the customer choosesThis credit will not expire Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/03/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was never made aware of any reimbursement of shipping or a credit from zazzle until nowThank you for your assistance in ensuring I was issued my refund

Initial Business Response / [redacted] (1000, 5, 2014/12/26) */ The customer contacted Zazzle via email on 12/11/14, 12/18/14, and 12/19/with a request for a Return Merchandise AuthorizationZazzle's Customer Support team received and responded to the customer via email on 12/19/with the confirmation provided to the customer that a full refund was being issued to her purchasing payment methodZazzle also waived the physical return of the item, as a courtesyRefunds typically take 7-business days, depending on the processing speed of the customer's financial institutionFor the customer's overall experience, a $Zazzle Account Credit, has also been placed into the customer's Zazzle Account, to be used toward a future order if the customer desiresThis credit will not expire Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

I ordered shirts on November to be delivered for ChristmasThe t-shirts were supposed to arrive from Dec 2- On December 21, I got an e-mail stating that my items would not be shipped in time for Christmas The shirts that were supposed to be in by December would not arrive on time for December 25, and they told me this days before ChristmasPhone lines are closed for holidays, e-mail communication closed for holidays

Initial Business Response / [redacted] (1000, 5, 2014/02/07) */ The customer placed an order on 01/23/for customized business cardsUnfortunately the product did contain a misspelled wordThe customer contacted the Zazzle Customer Support Team on 02/04/and was offered either a Zazzle Account Credit or a refund for the orderThe customer did not respond to the e-mailZazzle reached out to the customer via phoneAn RMA (Return Merchandise Authorization) was issued immediately and the return of the original order was waivedThe customer accepted the account credit and placed a new order for the correct business cardsThe customer also was given a promotional code for use on a future Zazzle order

Initial Business Response / [redacted] (1000, 5, 2015/02/20) */ The customer placed an order for custom business cards from Zazzle on 1/29/The customer contacted Zazzle.com via phone on 2/5/2015, to express concern with having received the wrong orderZazzle's Customer Support team initiated an immediate replacement request to be sent with an expedited courier, and the replacement shipped 2/8/The customer contacted Zazzle again on 2/11/via phone, unsatisfied with the replacement order due to a design placement errorZazzle initiated a second replacement order, to be sent via an expedited courier, and this order delivered on 2/13/For the customer's overall experience, Zazzle also refunded the customer's order in full on 2/19/Refunds typically take 7-business days, depending on the processing speed of the customer's financial institution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) the last set of cards that were sent are 100% The refund was unnecessary with the quality the last shipment was Thank you

Initial Business Response / [redacted] (1000, 5, 2015/01/06) */ The customer placed an order for custom postage stamps on 12/8/While Zazzle would love to print any item a customer orders, Zazzle must abide by all applicable U.S laws and standards, as well as the content guidelines and copyright policies that Zazzle has also put into place (http://help.zazzle.com/articles/support/ar143/)In addition to Zazzle's regular content guidelines, specific guidelines for custom stamp design must also be followed (http://zazzle.custhelp.com/app/answers/detail/a_id/135) All orders placed on the Zazzle.com website are subject to approval by Zazzle's Content Management Team prior to the manufacturing of the productThis information is outlined within Zazzle's user agreement (http://www.zazzle.com/mk/policy/user_agreement) Zazzle prides itself on upholding all intellectual property rights as outlined in our User Agreement and Content GuidelinesWith that said, Zazzle's Content Management Team attempted to verify the customer's design via an email sent on 12/9/That email requested the customer respond to the following questions: What is the source of this image? Where did you find it? Who is the subject of this photo? Is this a close friend or relative? Is this person a celebrity, politician or other famous person? Do you have permission to use this image to create Zazzle products? As Zazzle did not receive a response from the customer within hours from the date of the email sent, Zazzle canceled the customer's order on 12/12/Held funds generated from a placed order are typically set aside for the order, but not processedThe pending authorization is then released upon the cancelation of the orderThe customer's order was canceled on 12/12/2014, and the customer was notified via email that the release of held funds generally occurs within 7-business days, depending on the processing speed of their financial institutionTo be clear, the customer was never charged for the canceled order The customer is welcome to place a new order, but the information to the questions contained therein the email sent by Zazzle's Content Management Team would need to be provided to them directlyThe customer may reach Zazzle's Content Management team by emailing [redacted] @zazzle.com

Initial Business Response / [redacted] (1000, 6, 2014/12/22) */ The customer worked with Zazzle's Customer Support team directly to reach a resolution of a replacement order for the items that were received damagedThe replacement order delivered on Monday, 12/15/at 12:P.MFor the customer's overall experience, a Zazzle Account Credit for $has been placed in the customer's Zazzle account, and it may be used toward any future orderThis credit will not expireAn email follow up has been sent to the customer as of 12/22/to ensure the replacement order was well received, and with information regarding the Account Credit

Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ The customer has been in ongoing communication with Zazzle.com via email since 04/15/2015, inquiring the status of their cancelled earnings paymentsZazzle messaged all designers on 3/18/via and an email newsletter that changes would occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-pageAll accounts further provided a pop up notice in the Zazzle account directly, with a reminder that payment information needed to be updatedTo be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforced It was noted that as of since 04/16/2015, the customer has made multiple invalid updates to their Zazzle AccountThe information they have provided is not matching the information on file with the IRSThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle Account, a total of timesThis was done for the all attempted payments since February 2015, through July The customer was able to successfully update their Zazzle Account on 07/28/This makes the customer eligible for a payment on the 09/15/payment cycle Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT")IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITEYOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER)ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGESIF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITEIF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES."

Over the past years, I have ordered custom-made calendars, note cards, postage stamps and ornaments from ZazzleNever once have I been disappointed in the quality of the product! Today, when I tried to get a Authorized Return Number to ship back an ornament that I apparently mis-designed myself (the text didn't show up; only the photo), the customer service representative worked diligently to help meNot only did she "accept" my "return" of the ornament (she advised me to not bother to ship it back), she got applied discounts to my new order (after reviewing the design to make sure I hadn't made the same mistake again) so I could get it in time for Christmas and pay only a little more than my original orderZazzle really means their "100% happy guarantee"! Yes, I had to wait a long time to get through, but this is an incredibly busy time of year - not their fault

Initial Business Response / [redacted] (1000, 6, 2014/07/03) */ The customer placed a total of orders under different accounts: [redacted] @hotmail.com and [redacted] @att.com.The first set of orders were placed under her daughter's account: [redacted] @hotmail.comThe customer placed orders on the following dates: 04/10/14, 04/11/and 04/13/The first order XXX-XXXXXXXX-XXXXXXX placed on 04/10/was cancelled before it entered into Zazzle's order systemThe second order XXX-XXXXXXXX-XXXXXXX placed on 04/11/was also cancelled before it entered Zazzle's order systemThe customer was never billed for these ordersThe issuing bank or credit card may place a temporary hold for those funds to verify they are available, but in the case of a cancelled order Zazzle does not charge a customer for any order they are not going to receiveSince the customer was not charged for these orders, there was no refund issued for these cancelled ordersThe final order XXX-XXXXXXXX-XXXXXXX under this account was placed on 04/13/and was refunded in full on 06/24/ The customer also placed identical orders under her own account [redacted] @att.com for the same items on the following dates: 04/10/14, 04/11/and 04/12/The first order XXX-XXXXXXXX-XXXXXXX placed on 4/10/was refunded in full on 05/29/The second order XXX-XXXXXXXX-XXXXXXX placed on 4/11/was also refunded in full on 05/29/The final order XXX-XXXXXXXX-XXXXXXX placed on 4/12/was refunded on 06/24/in full as a courtesy to the customer Zazzle has refunded the customer in full for orders between the different accountsThe customer has been advised that the refund will become available her account within the next 7-business days, depending on the processing speed of your financial institutionAs for the remaining orders the customer were never charged therefore no refund was issuedZazzle has waived the return on all the orders the customer has received as a courtesy

Initial Business Response / [redacted] (1000, 5, 2015/11/27) */ The customer placed an order with Zazzle.com on 10/14/During check out of the order, the customer opted to take advantage of a day free trial of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) To date, Zazzle has received no email or phone communication from the customer regarding the customer's inquiryZazzle has unsubscribed the customer from any auto renewal of the Zazzle Black Membership, and the customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order As of 11/25/2015, a refund has been authorized for the most recent Zazzle Black Membership cost ($9.95) to the customer's original form of payment, and the customer has been sent an email with the confirmation informationAs the membership is typically not refundable, it may take up to business days for the customer to receive the refund, and that further information may need to be obtained by a member of Zazzle's finance departmentPer the details outlined in the membership agreement, this service is typically non-refundable

I placed two orders with ZazzleThe first was placed Dec1st and was to arrive by Dec13th (at the latest)When it had not arrived by the 16th, I wrote to the company and was told that as soon as they had more information they would get back to meThey let me know on the 20th that they would ship it overnight at no extra cost to me(WOW! Thanks for already getting it to me over a WEEK late!) Then when it arrived - the order was BLANKThey had not printed the picture or message on the front of the bodysuit for my GoddaughterThat meant no surprise gift for herI'm not going to give her a white plain bodysuitThanks for NOTHING except costing me money ZazzleI will NOT be using you again ***They sent me an automated response saying they would email me about correcting my order - instead they just made me do more work and take pictures to hopefully get a refund - TERRIBLE customer service

Initial Business Response / [redacted] (1000, 5, 2014/07/23) */ The customer placed an order with Zazzle on 6/26/for invitationsDue to an unintentional customization error by the customer, the design intended for a vertical printing format was turned horizontalZazzle produces orders exactly as they are submitted on the website, and the customer received the order with the customization issueAs 100% customer satisfaction is Zazzle's highest priority, all customers have return options within days of an order's receiptThe customer contacted Zazzle on 7/3/2014, 7/7/2014, and 7/8/2014, via email with a request for assistanceDue to unexpected volume and longer than anticipated response times, the customer received an email from a Customer Support Representative on 7/12/with options for a Zazzle Account Credit to reorder with a fixed design, and a waived physical return of the original orderThe customer accepted the Zazzle Account Credit on 7/14/2014, and this was placed into her account for reordering purposesThe customer placed a new order on 7/14/using the Zazzle Account CreditThis order delivered on 7/21/As compensation for the delay, and the customer's overall experience, a refund for the additional funds the customer paid on her reorder (not covered by the account credit) has been issued to her purchasing credit card for the amount of $The refund will take 7-business days to process, depending on the customer's financial institutionA courtesy Zazzle Account Credit for $has also been placed in the customer's Zazzle account for use toward a future orderThe customer has been sent an email as of 7/22/containing information regarding the refund and the courtesy Zazzle Account Credit