Zazzle.com

This company refuses to give me a refund even after they stated that they would give 100% refund for this inferior productHowever the funny thing is that they would give some people 100% return and let them keep their inferior productThis company has horrible customer serveVery slow on replies via email or phone callThis is a very unethical company This company recommended a product to me that was completely not what I wantedGlossy business cardWhen it came in it was far from gloss and the font on the card was hardly legibleI hand delivered my package to them, and they lost itNow their customer service says their nothing they can do

I purchased a photo mug for Father's Day and it was beautiful! I will definitely use this site again My product came in quickly and on time! Very satisfied

Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ The customer signed up for and received a free trial of a Zazzle Black Shipping membership on 11/3/Per the terms and conditions of the membership, only one free trial membership per member is permittedThe customer then selected the Zazzle Black Shipping membership at checkout for an order placed one year later on 11/3/Upon selecting this, the Zazzle Black Membership is indicated in the shopping cart as an additional $charge, because the account had already experienced a free trialThe customer would see this charge listed under the order summary beneath the order total in bold lettering "Additional Items: Zazzle Black Standard Yearly Subscription $This will appear as a separate charge on your credit card statement." The customer was then required to confirm the displayed charges by clicking a "Place Order Now" buttonThe customer reached out to Zazzle Customer Support via email on 11/3/to inquire about the charge and the expectation that was had for a free trial of the membershipZazzle sent a reply email informing the customer of the membership terms and conditionsThough this is typically a non-refundable service, a refund request for the cost of the membership has been issued to the customer's purchasing payment method as of 11/23/Because this is special accommodation, it may take up to days for the refund to be processedThe customer was sent notification of the refund request and a possible reach out for additional information by a member of Zazzle's finance department on 11/23/

Wow! where do I startI first ordered from these people a gift for my wife, Christmas I ordered in early December a [redacted] g dog sweatshirtI never received confirmation of shipping nor a return email for my inquiresAfter Christmas I was finally able to reach some one by phone, they assured the shirt was shippedI received a week later with a bull winkle on itAfter some heated conversations they refunded my money and we went are separate ways Stupid me I did it again this December The exact same thing happenedAfter two weeks of emails asking where my order is they finally responded Christmas Eve with a canned email saying they are doing everything they can do to fill my orderBy then there phone recording said they are closed until after New Years I can honestly say now, NEVER AGAIN!!!!!!!!!!!!!!!!!

Initial Business Response / [redacted] (1000, 5, 2014/09/18) */ The customer placed an order on the Zazzle website on 8/9/During check out the customer opted to take advantage of a day free trial of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearZazzle offers a day free trial of the program in which the customer can take advantage of the free Standard shipping on any order placed during that day trial periodThe customer must opt out of the service within the days to avoid the yearly fee of $After the yearlong trial has ended the customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) Unfortunately, the customer did not cancel the membership auto renewal within the year's timeframe, and as such, she was charged $for another year of service on 9/10/The customer contacted Zazzle on 9/10/via email to inquire about the charge, at which time a Zazzle Customer Support Representative informed the customer of the membership and its terms and conditionsUpon review of the customer's account, a refund of $for the cost of the membership auto renewal has been issued to the customer's original form of paymentAn email has been sent as of 9/18/2014, informing the customer that due to the special accommodation for the refund process, Zazzle may need to contact her for additional information, and it may take 7-business days for the funds to be available, depending on the processing speed of the customer's financial institution Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have had other companies with similar plans provide a refund when requestedIt is very easy to forget to opt out a year laterListening is good customer serviceObviously, Zazzle is more interested in making a quick buck rather than keeping a happy customer with the potential to spend more Final Business Response / [redacted] (4000, 9, 2014/09/26) */ As customer satisfaction is Zazzle's ultimate goal, all feedback is welcomedThe customer's feedback regarding their Zazzle Black Membership experience has been forwarded on to Zazzle's development team for further considerationA full refund for the membership in question was processed to the customer's original payment method on 9/18/Refunds typically take 7-business days to become available to the customer, depending on the processing speed of their financial institution Final Consumer Response / [redacted] (2000, 11, 2014/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Zazzle.com is a print on demand company not affiliated, associated, authorized, endorsed by, and/or in any way connected to the place of business Unwind Me, with the above complaint for massage servicesThe official Zazzle web site is available at www.zazzle.comFor more information about Zazzle.com, please see the following: http://www.zazzle.com/about

Initial Business Response / [redacted] (1000, 5, 2015/01/20) */ The customer placed an order for a phone case on 12/18/The customer contacted Zazzle via email on 12/29/and 1/2/2015, to inquire about the status of their order, as it was unshippedZazzle Customer Support received and responded to the customer's email on 1/6/2015, and the customer's order was expeditedThe customer has remained in ongoing communication with Zazzle's Customer Support team via emailUnfortunately, Zazzle is currently experiencing a higher than anticipated volume of orders in this department, and it has resulted in the shipping delay the customer is experiencingFor the customer's overall experience, a full order refund has been processed to the customer's payment methodRefunds typically take 7-business days, depending on the processing speed of the customer's financial institutionZazzle will ship the customer's order via an Express courier, as soon as production has completedZazzle will also remain in ongoing communication via email with the customer, to provide updates and shipping confirmation when it becomes available

Initial Business Response / [redacted] (1000, 5, 2014/08/04) */ The customer placed an order for a shirt on the Zazzle website on 7/7/The customer then contacted Zazzle via two emails sent on 7/14/2014, and a third email sent on 7/18/2014, with a request for a return authorizationZazzle offers a return option for all orders within days of receipt, and provides customers contact information on how to initiate a return authorizationAs the customer contacted Zazzle on 7/14/2014, she was well within that day return windowZazzle Customer Support provided the customer with return options for a replacement, a Zazzle Account Credit, or a direct refund for the order in question on 7/19/The customer replied to accept a direct refund that same day, and a refund for the shirt was processed to her purchasing payment methodThe customer was notified that a refund would be posted to her payment method within 7-business days depending on the processing speed of her financial institutionZazzle also waived the physical return as a courtesyAs compensation for the customer's overall experience, a $Zazzle Account Credit has also been applied to the customer's Zazzle account, which she may use on a future order if she choosesThe credit does not expire

Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ The customer contacted Zazzle.com to make a full return for her order, at which time Zazzle provided her with return instructionsPer the tracking information of the customer's returned shipment, Zazzle received her order on 9/30/ The customer contacted Zazzle on 10/8/regarding the status of her return and expected refundThe customer contacted Zazzle again on 10/21/15, as she had not yet received an update on her returned shipmentZazzle confirmed, processed, and expedited the customer's refund on 10/21/Refunds can take 7-business days, depending on the processing speed of the customer's financial institutionFor the customer's overall experience, a full shipping refund has been authorized to the customer's purchasing payment method as of 11/10/2015, and a $Zazzle Account Credit has been applied to the customer's Zazzle accountThis credit is available now, and it can be used toward a future orderIt will not expire

Initial Business Response / [redacted] (1000, 5, 2015/01/09) */ The customer placed an order for three 11xcalendars of the same design, on 12/23/Per the submitted order, Zazzle manufactured and shipped the three calendars on 12/23/2014, and a delivery confirmed on 12/29/The customer's order history, and all contents of any order can be viewed within the customer's Zazzle Account associated with the email address they have registered (http://www.zazzle.com/my/orders/history) The customer contacted Zazzle via email on 12/29/with a request for a Return Merchandise Authorization for calendarsZazzle Customer Support received and responded to the customer's request on 1/6/2015, and a refund to the customer's purchasing payment method was authorizedRefunds typically take 7-business days, depending on the processing speed of the customer's financial institutionZazzle has also waived the physical return of the customer's two calendars, and they may be kept, donated, or discarded at the customer's discretionThe customer was sent an email confirmation with this information on 1/6/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ Zazzle has confirmed the customer's order placed on 12/17/did not ship until 1/9/Zazzle has also received the courier returned package, as the customer refused to accept itA Zazzle order specialist has reached out to the customer regarding the overall experience received as of 1/22/15, requesting a replyZazzle can confirm a refund for the customer's full order cost has been issued back to the customer's original payment method as of 1/22/Refunds typically take 7-business days, depending on the customer's financial institution

Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ The customer contacted Zazzle.com on 10/22/with regards to multiple marketing emails that had been sent to the customer's email address, which is associated with the customer's Zazzle accountThe customer created a Zazzle account with this email address on 3/14/when an order was placed on the same day for square magnetsZazzle customer support received and responded to the customer's email on 10/22/within five minutes of receipt, and informed the customer that her Zazzle account would be unsubscribed from any emails not associated with account changes and/or order details (in the event the customer were to place another order)The customer responded on 10/23/as she had received another email, at which time Zazzle confirmed the unsubscribe request, and informed her that it may take hours for the request to be processedZazzle further informed the customer that if unwanted marketing emails continued, the customer could stop delivery by replying directly to the unwanted email and changing the subject line to 'unsubscribe'Zazzle apologizes for the inconvenience the customer experienced during this period of time, and it has been confirmed the unwanted emails should no longer be sending to the customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have stopped getting emails but that is not an accurate accountI unsubscribed multiple times over a couple of weeks way longer than hours and one of the emails from them after I contacted them about the Revdex.com was my next step their response was they were having IT work on it as it is a know issue

ZAZZLE = AWESOMEI have always loved their invitationsNow I can say I love their customer supportI made a mistake and ordered an invitation without saving/ordered the wrong version that I had createdI called their customer support, but it had already been printed and shipped (they're so fast!)BUT, the very nice and knowledgeable man on customer support phone line offered to have my account credited with the amount I spent, plus without me even asking for it because I thought they had already been generous enough, he offered to send me an extension for the coupon code that I usedSo something that was 100% my mistake, they allowed me to reorder for the exact same price! Really amazingMakes me want to deal exclusively with them in the future

I I purchased a tee shirt and normally wear an adult LThey said they run small and so I ordered an XLWhen it arrived, it was still too small and I wrote Zazzle a number of times asking how to return and get a larger sizeI never received a response and am left with a shirt I cannot use that I paid for

Initial Business Response / [redacted] (1000, 5, 2014/12/22) */ The customer emailed Zazzle on 12/10/with a request for a Return Merchandise Authorization for her orderZazzle Customer Support replied to the customer's inquiry via email on 12/17/with options provided for a replacement, Zazzle Account Credit, or a direct refund for the received order, with a request to please reply with the desired resolutionAs of 12/22/14, Zazzle has not received a reply from the customerZazzle Customer Support has reached out via email to the customer's email address [redacted] @ [redacted] for a second time, as of 12/22/Zazzle is currently awaiting the customer's response

Zazzle has been by far one of the most difficult and challenging companies that I have worked with After ordering wedding invitations, and getting them in the mail, the print was cut off on the side They told me that they could issue my zazzle account a credit so that I could reorder the invitations The credit took hours to go into my account Shipping costs were not refunded The second round of invitations I ordered kept reverting back to a different size I did not want After being on the phone with customer service, they were able to lock the size I had deleted an image off the backside of the invitation, however, when customer service locked the correct size, they put the back image back on the card Here we go again At that point, I realized what happened before they processed my invitations or sent them out However, they stated that they could not make any changes and once again I had to cancel my order and wait another hours before replacing my order Shipping costs were paid again and not refunded On my third try getting my invitations ordered, I noticed prior to submitting my order that one of the images were off on the front I edited the image to be perfect I submitted this order and paid for expedited shipping I received an email about a half hour later stated they wanted confirmation to print my invitations because the image was off and would leave a white border (which I already fixed) I called customer service to let them know I would like them to fix this so that there was no white border and that I had fixed the image prior to ordering I was told once again that they couldn't make any changes and that the order would need to be canceled again The customer service reptold me that they would give me a code for 50% off premium shipping When I finally went to reorder my final time, I entered the promo code for the 50% off shipping and it however did not give me any discount I have not received my order and have not gotten confirmation that my invitations were mailed, but very dissatisfied with the fact that I had to reorder multiple times and was only offered a credit in which took hours each time and had to pay shipping costs each time for a product which was never shipped I will not recommend this company to anyone

Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ The customer placed one order with Zazzle.com on 11/26/This single order contained multiple magnet designs, and apparelZazzle's Quality Assurance team reached out to the customer via email on 11/27/2015, to inform the customer that a design issue with the apparel due to a low resolution image being used, would result in the customer receiving the items pixelated or blurryZazzle's Quality Assurance team included a screen capture image in the email sent to the customer, depicting the design flawThis email outlined the issue, and explained to the customer that unfortunately due to Zazzle's current processes, the order could not be fixed pre-shipmentZazzle requested the customer reply to confirm the order to be printed as-is, or reply with a request to cancel the order in full, so that a new order could be placed with changes to the apparel designThis email also contained a direct phone number the customer could call, to speak to an agent for assistance, if that was preferred over replying to the emailUnfortunately, Zazzle did not receive contact from the customer within hours, and the order was cancelled for Quality Assurance The customer contacted Zazzle via phone on 12/4/2015, expressing concern regarding the cancelled orderThe customer claimed to be under the impression that two separate orders had been placed, and Zazzle had only cancelled the apparel portion of the orderThe customer support representative explained to the customer that partial orders cannot be produced, and the entire order had been cancelledThe customer was also offered the option to reorder with assistanceAs the customer requested to speak with a customer support supervisor, a request for a supervisor callback was then set upZazzle's customer support Assistant Manager reached out to the customer via a callback within the hour, but the customer was unreachableIf the customer is still interested in reordering the cancelled items, Zazzle is more than happy to assist the customer with the same pricing the customer originally received, as well as expedited shipping

Initial Business Response / [redacted] (1000, 6, 2015/08/31) */ The customer placed an order with Zazzle.com for a custom pillow on 07/31/Zazzle's Quality Assurance team attempted to reach the customer via e-mail on 07/31/15, to alert the customer of a quality issue with the design on the pillow The following message was contained in the email, along with a digital image of the issue: "We noticed the image that you submitted is not properly sized, resulting in a white border around the image." Zazzle further provided options to the customer to either proceed with the order as is, or cancel the order and replace it with modificationsUnfortunately, Zazzle did not receive a response from the customer within hours, and the order was cancelled for quality purposes on 08/05/ In the event an order is canceled prior to production, the funds are not taken from the customer's purchasing payment methodTypically, the transaction itself [redacted] generate a pending or processing transactionWhen the cancellation occurred, this pending transaction would roll off within 7-business days of the cancellation taking placeTo be clear, Zazzle did not collect funds for the canceled order, and there are zero funds to returnZazzle recommends the customer follow up with their financial institution directly to verify that their previously pending/processing transaction was never processed For the customer's overall experience, Zazzle has emailed the customer a coupon code for 50% off a future pillow purchase if the customer would like to reorderZazzle also has a phone order/design assistance team that can help the customer with any design or quality issues, and they can assist with a phone order as wellThe phone order team is available Monday - Friday 6AM-6PM at X-XXX-XXX-XXXX Zazzle's Customer Support Team is available Mon - Fri: 6AM - 6PM PST (9AM - 9PM EST) at the following numbers: X-XXX-XZAZZLE (X-XXX-XXX-XXXX) or XXX-XXX-XXXX Zazzle can also be reached via email here: http://help.zazzle.com/helpdesk/create-case Zazzle's Contact Us page is found directly at the bottom of the Zazzle.com website, which can be found here: http://www.zazzle.com/about/contactus Zazzle does not recommend a customer contact the corporate headquarters phone number for issues pertaining to customer support, as this will delay the process of customer support being able to assist the customer as swiftly as possible

Products arrive just as described, fairly inexpensive and ships quickly even if customizedI ordered a bumper sticker, small customized poster and customized business cardsThe cards were not exactly what I hoped, I had a difficult time with the customization tools and final image for this particular itemI did not contact Zazzle for this issue as they served their purposeI chose to accept the product 'as-is' because they were on sale and frankly I didn't want the hassle I have not used the website before and don't even know if it would have been a hassleHowever, I am very pleased to know that they accept Paypal which caused me to purchase with confidence with Zazzle

Initial Business Response / [redacted] (1000, 5, 2014/12/26) */ The customer contacted Zazzle via email on 12/17/14, and 12/20/14, to inquire upon the whereabouts of an order placed on 12/2/The customer's order was queued for shipment on 12/9/via Standard shipping (4-business days)Based on the customer's selected shipping method, the order should have delivered by 12/18/Zazzle's Customer Support team received and responded to the customer's email on 12/23/Unfortunately, Zazzle had to consider the customer's order lost in transit, and the customer was provided an option of a replacement or a refundThe customer replied with the desired request for a replacement order on 12/24/Zazzle is currently expediting a replacement order to be shipped via an Express courier, for the delay the customer experienced in having the initial order lost in transitFor the customer's overall experience, a full refund to the customer's purchasing payment method has also been authorizedRefunds typically take 7-business days, depending on the processing speed of the customer's financial institution Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)