Zoosk

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ This email was sent on August 06, 2015: Hello XXXXXXXXXXXX, Thank you for contacting ZooskI'm sorry for any inconvenience you have experienced with the unauthorized charges associated with your debit cardToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly The Zoosk Customer Service team will be happy to investigate any fraudulent charges to your debit card that you may have incurredI was able to locate a Zoosk account associated with your email address: [redacted] @XXXXX.comHowever, this account was deactivated in 2012, and there has been no recent transaction activity on it In order to further investigate the unauthorized charge(s) you are reporting, we would need to locate the account using the first and last digits of the debit card involvedOnce we locate the account, we're able to confirm unauthorized activity and block the account to prevent further access to itWe will also be able to refund any transactions associated with the credit card on file within the day refund window available to online merchants To discuss these charges further, please feel free to contact our Customer Service teamUsers in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours Monday through Friday, from 7am-5pm, Pacific TimeSaturday and Sunday we are open from 8am-5pm Pacific TimePlease have the partial credit card number mentioned above available during the call We are also happy to work directly with your bank to investigate these chargesThey can use the same contact information above to call Zoosk Customer Service during out hours of operation Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/05/14) */ This email was Sent on May XX XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We realize you were having difficulties cancelling your Subscription, so we have canceled your Subscription and requested a refund of $ for your most recent renewalThe refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/09/11) */ This email was sent on September XX XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We understand you are inquiring about the automatic Wink Reply With a Wink Reply, a member has the choice to have a message that will be automatically sent out to people who wink at themThis way you don't have to respond to the wink yourself, and you can encourage those who wink at you to send a more interesting, personalized message We realize you are not satisfied with your purchase, so we have cancelled your Subscription and will be issuing a refund in the form of a checkIn order to process this however will need for you to confirm you mailing address in a response to this emailAdditionally please be aware that in order to prevent further renewals of your Subscription you will need to process a cancellation on iTunes, follow the steps outlined below to complete this process Apple requires customers who purchase a Subscription on iTunes to cancel those Subscription renewals through their App Store on their iDevice, or through their iTunes Store on their computerPlease note that once you turn off the auto renewal, you will not be billed for your Subscription in the future and your Subscription will expire at the end of your current billing cycle To cancel the automatic renewal of your Zoosk Subscription on your iPhone, iPad or iPod, please follow the steps listed below: - Launch App Store on your Apple device - Tap on "Featured" in the left corner of the App Store menu - Scroll down to the bottom of the screen and tap on "Apple ID" (if you have not signed in to your account recently, it will say "Sign In" instead) - From the pop up menu tap "View Account"Enter your password and tap "OK" - From the main account page scroll down and tap "Manage" - On the "Manage App Subscriptions" screen choose your Zoosk Subscription - Tap "On" to toggle the switch to the "Off" position - Tap "Turn Off" on the confirmation pop up screen To cancel automatic renewal of your Zoosk Subscription through iTunes on your computer or laptop, please follow the steps listed below: - Launch iTunes on your computer - Click on "Store" option from the top menu bar and Select "View Account" (you may be asked to re-enter your iTunes password [redacted] log in) - From Account Information Screen, scroll down to the bottom of the page to the "Settings" section - Click on "Manage" to the right of Subscriptions - From the "Manage Subscription" screen click on your Zoosk Subscription - On the Edit Subscription screen, click the "Off" button to turn off Auto Renewal - Click on "Continue" button on the Confirmation Screen If you wish to contact iTunes directly, Apple asks their customers to go through their menu system in order to resolve their issuePlease follow the link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple: https://ssl.apple.com/emea/support/itunes/contact.html Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ This email was sent on June 18, 2015: Hello XXXXXXXXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Our records indicate that your Zoosk account associated with the email address: [redacted] @XXXXXXXXXX.com was blocked due to a violation of the Zoosk Terms of Service, which you can review by visiting the following https://www.zoosk.com/en/tos In this document, we explain the guidelines for appropriate use of the Service, what constitutes a violation of the Terms of Service, and how these Terms of Service are enforced Unfortunately, due to this violation, we are unable to unblock the Zoosk account associated with [redacted] @XXXXXXXXXX.comWe apologize for any inconvenience this may cause you It is very important to us to provide Zooskers with a safe online dating experienceIf you see inappropriate content or behavior on Zoosk, you have the ability to report the other Member so we can investigate furtherReported profiles are reviewed by Zoosk employees every dayYou will not receive any follow up information regarding your submitted report, but please rest assured that we thoroughly investigate the content and behavior of the reported ZooskerWe will then take the appropriate action based on our investigation Thank you again for bringing this matter to our attentionPlease let us know if you have any additional questions or concerns Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/10/21) */ This email was sent on Oct XX XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process I apologize for any confusion however, Zoosk does not create fake profilesWe have a team devoted to locating and removing fake profiles to create a fun and safe environment to meet, date, and potentially find a soul mate We understand you are inquiring about the automatic Wink Reply With a Wink Reply, a message will be automatically sent out to people who wink at youThis way you don't have to respond to the wink yourself, and you can encourage those who wink at you to send a more interesting, personalized message There is an option "On" or "Off" buttonIf you select "On", the Wink Reply Text field will be available for you to write and edit your "Wink Reply"There will be a default Wink Reply in the text field; however, you're welcome to replace this with a personalized message that more clearly reflects who you areThe important thing is to have fun with your Wink Reply and to use it to your advantageOnce you have written your new "Wink Reply" click on "Save" Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response / [redacted] (1000, 5, 2014/12/30) */ This email was sent on Dec XX XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process I apologize for any confusion however, Zoosk does not create fake profilesWe have a team devoted to locating and removing fake profiles to create a fun and safe environment to meet, date, and potentially find a soul mate The Wink Reply is a feature on Zoosk intended to help Zooskers respond to the Winks they receiveIt is flattering to receive a Wink from someone; however, it is often difficult to know what to do nextWith a Wink Reply, a message will be automatically sent out to people who Wink at youThis way you don't have to respond to the wink yourself, and you can encourage those who Wink at you to send a more interesting, personalized message To manage and edit your Wink Reply, log in to www.zoosk.comClick on the user name menu at the top of the page and select "Personals Settings"You will arrive on your Email Settings pageFrom here you have the option to adjust a variety of thingsFor now, just look for the "Wink Reply" section on the left side of the page Choose "On" or "Off" from the drop-down menuIf you select "On", the Wink Reply Text field will be available for you to write and edit your Wink ReplyThere may be a default Wink Reply in the text field; however, you're welcome to replace this with a message that more clearly reflects who you areRemember to be sure to click "Save" when you're finished editing your Wink ReplyThe important thing is to have fun with your Wink Reply and to use it to your advantage Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/04/09) */ The email below was sent on April XX XXXX Dear Mr [redacted] Thank you for your emailI'm sorry for any inconvenience you've experienced with your Zoosk subscriptionToday we received your complaint from the Better Business Bureau so we have investigated your case and wanted to contact you directly We found only one profile connected to the email [redacted] @gmail.com where there is a transaction happened on 02/Do you have another profile with a more recent purchase? We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account Thank you again for bringing this matter to our attention Best regards, [redacted] Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I responded to your emailThe email its under is [redacted] @gmail.com Final Business Response / [redacted] (4000, 9, 2015/04/17) */ This email was sent on April 10, 2015: Dear XXXXXXXXXXXXX, Thank you for your emailI'm sorry for any inconvenience you've experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly However, we realize you are not satisfied with your purchaseSo we have canceled your Subscription and requested a refund of $The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Hi Adam, Thanks for contacting Zoosk Customer Support As a courtesy, we have issued your refund Refunds are issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed from the date the refund was submitted If you have any further questions or concerns, feel free to contact us Best regards,Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ This email was sent on October 30, Hello XXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for the confusion regarding your subscriptionI understand that you are requesting a refund of the subscription that you've purchasedOur records indicate that you purchased your Zoosk subscription through iTunes To cancel the automatic renewal of your Zoosk Subscription on your iPhone, iPad or iPod, please follow the steps listed below: - Launch App Store on your Apple device - Tap on "Featured" in the left corner of the App Store menu - Scroll down to the bottom of the screen and tap on "Apple ID" (if you have not signed in to your account recently, it will say "Sign In" instead) - From the pop up menu tap "View Account" or "View Apple ID"Enter your password [redacted] tap "OK" - From the Account Settings page scroll down and tap "Manage" underneath Subscriptions - On the "Manage App Subscriptions" screen choose your Zoosk Subscription (if required) - Use the options to manage your subscriptionYou can choose a different subscription period, or turn off Auto-RenewalTap "On" to toggle the switch to the "Off" position - Tap "Turn Off" on the confirmation pop up screen To cancel automatic renewal of your Zoosk Subscription through iTunes on your computer or laptop, please follow the steps listed below: - Launch iTunes on your computer - Click on "Store" option from the top menu bar and Select "View Account" (you may be asked to re-enter your iTunes password [redacted] log in) - From Account Information Screen, scroll down to the bottom of the page to the "Settings" section - Click on "Manage" to the right of Subscriptions - From the "Manage Subscription" screen click on your Zoosk Subscription - On the Edit Subscription screen, click the "Off" button to turn off Auto Renewal - Click on "Continue" button on the Confirmation Screen If you wish to contact iTunes directly to request a refund of your subscription, Apple asks their customers to go through their menu system in order to resolve the issuePlease follow the link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple: https://ssl.apple.com/emea/support/itunes/contact.html Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/03/21) */ The profile changes that were submitted to Zoosk by this consumer have been denied because they contain offensive content that does not meet our guidelines for profile entriesTherefor the profile text reverted to the previous entry made by the consumerThe consumer has been alerted numerous times that these types of profile entries violate our terms of use agreement As a user who has also repeatedly used offensive language towards our other members and Zoosk representatives, we have decided to block his account with Zoosk to restrict any further access Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never rude to anyone Final Business Response / [redacted] (4000, 9, 2014/03/26) */ We reiterate our point, that this consumer has exhibited the use of offensive language and inappropriate behavior on Zoosk, and in accordance with the Terms of Service agreement that is agreed to by all users of Zoosk, his account and access to our service has been blocked As outlined by the following excerpt of the Terms of Service agreement, Zoosk reserves the right to block any users and edit any profile content that does not meet our guidelines: "Zoosk may suspend, deactivate or terminate your account and your right to use the Services and may block or prevent your access to and use of the Services at any time in its sole discretion, for any reason or no reason, without explanation and without notice (including without limitation blocking users or Members from certain IP addresses)We also reserve the right to remove or block access to your account information, User Content or data from our Services and any other records at any time at our sole discretion." Final Consumer Response / [redacted] (4200, 11, 2014/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never acted as they saythey changed my profile over times now without my permission

Initial Business Response / [redacted] (1000, 5, 2014/04/08) */ This email was sent on April X XXXX: Dear ***, Thank you for contacting Zoosk Customer Support Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We understand that you are unsatisfied with your purchase of Zoosk and as such we will be issuing you a check refund in the amount of $ which was the cost of your 6-month SubscriptionIf you could please just verify the mailing address in a response to this email we will be happy to send it out Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/10/28) */ This email was sent on Oct XX XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process We understand you are inquiring about the difference between a Zoosk Subscription and Zoosk Coins With Coins, you can purchase virtual Gifts, arrange for a Special Delivery, receive a Delivery Confirmation for your email messages, unlock Carousel matches and Boost your profileBoth Subscribers and Free members can use Coins However, with a Subscription you have much greater access to Zoosk! The extra benefits of being a Subscriber on Zoosk include: -Get full access to send and receive messages and winks -Chat with your friends -Find out who viewed your profile -Get full access to SmartPick features Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ This email was sent on September 30, 2015: Hello XXXXXXXXXXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk iTunes subscriptionToday we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly Unfortunately, it appears that the subscription purchase did not register correctly when transferred from Apple's billing systemPlease forward the iTunes confirmation email that you received for your purchase to: [redacted] @zoosk.com, and we will be happy to start the subscription on your Zoosk profile When forwarding the confirmation email, please include your Zoosk account information in the body of the email if it differs from your iTunes account informationThis will allow us to locate the correct Zoosk account and apply the correct subscription to it If you would like to contact iTunes directly to request another copy of the purchase confirmation email, Apple asks their customers to go through their menu system in order to resolve the issuePlease follow this link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple: https://ssl.apple.com/emea/support/itunes/contact.html Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction, and please let us know if you have any additional questions or concerns Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ This email was sent on January 12, 2016: Hello XXXXXXXXX, Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk accountToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We understand you would like to erase the information on your profilePer your request, we have removed your profile and account from the Zoosk service We appreciate the time you spent on ZooskThank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

I did one month trial and am canceling and hope they don't charge me aqain, but I'm ready to have it reversed or not paid if they do, not had any luck and heard horror stories and got solicited from scammers on my phone

Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ This email was sent on November 6, Hi XXXXXX, Thanks for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly The Wink Reply is a feature on Zoosk intended to help Zooskers respond to the Winks they receiveIt is flattering to receive a Wink from someone; however, it is often difficult to know what to do nextWith a Wink Reply, a message will be automatically sent out to people who Wink at youThis way you don't have to respond to the wink yourself, and you can encourage those who Wink at you to send a more interesting, personalized message Here are the steps on how you can update your Wink Reply: To set up or edit your wink reply from your computer: - Open your web browser, go to zoosk.com, and log in to your Zoosk account - Click on your Zoosk display name in the top right corner of your screen - Select Settings from the drop-down menuThis will take you to your account page - Select Wink Reply in the left navigationThis will take you to your wink reply page where you can turn your wink reply on and off and set your message We understand you are not satisfied with your purchaseOur records indicate that we issued your refund of $XX.XX back on October 16, to the card ending in XXXX The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed [redacted] the date the refund was submitted Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/10/29) */ This email was sent on Oct XX XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Our records indicate that you successfully purchased a 1-month Subscription on Oct XX XXXX for $ The purchase price also included a one-time Activation Fee of $ This fee covers the stacost of the SubscriptionPlease note that this is displayed before you confirm your purchase We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/11/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) They said I will get my refund in to business days

Initial Business Response / [redacted] (1000, 5, 2014/03/21) */ The following email was sent on March 21, 2014: Dear Mr***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscription and any automatic renewalsToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Our records indicate that your subscription was purchased through your iTunes account, as an In-App purchase by using the Zoosk App for your iPhone or iPadUnfortunately Apple has stipulated that all cancellations and billing inquiries need to be processed directly through their systemApple also has not put a system in place for us to refund these types of unintended renewals We encourage you to contact iTunes, as a refund can only be issued by Apple If you wish to contact iTunes directly, Apple asks their customers to go through their menu system in order to resolve their issuePlease follow the link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple: https://ssl.apple.com/emea/support/itunes/contact.html I hope this is helpful and please contact us if you have any other questions or need help with your Zoosk accountThank you for your patience and we wish you all the best Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ This email was sent on August 06, 2015: Hello XXXXXXXXXX, Thank you for contacting Zoosk Customer Support I'm sorry for any inconvenience you have experienced while trying to purchase a Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Our records reflect two failed attempts to purchase a Zoosk subscription on Aug XX XXXXDuring the purchase attempt, Zoosk alerted you that the transaction was unsuccessful because a portion of the billing information may have been entered incorrectlyWe were not able to charge your card successfully However, it is possible that your credit card company or bank has placed a temporary authorization hold for the amount of the purchase attempts ($each)This is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfullyOften this authorization will show as a "Pending" charge on your online statementThis authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete The length of time that funds are held is determined by your bank or credit card's policiesHowever, you mentioned in your Revdex.com report that one of the charges was immediately reversed by your bank because it was flagged as potential fraudPlease contact your bank/credit card provider if you need assistance with any additional authorization holds associated with your accountWe apologize for any confusion this may have caused you We will be happy to discuss this with you directlyThe Zoosk customer service email address is: [redacted] @zoosk.comUsers in the United States and Canada may also contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours from 7am-5pm, Pacific Time, seven days a weekThis contact information is available on the Zoosk website, by clicking Contact at the bottom of any page Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response / [redacted] (1000, 5, 2014/09/18) */ This email was sent on September XX XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for any difficulties you encountered while trying to contact Zoosk, we have recently experienced higher call volumes than normal When a user purchases Zoosk Coins with a credit card, they are presented with the option of Coins Auto-RefillThe user can opt out of this option during the purchase processIf the user chooses to opt in, the amount of Coins purchased will automatically be repurchased when the user's Coin balance drops below CoinsIf the user chooses to opt out, the Coins will not refill unless the user manually makes another purchase However our records show that in the charges you are referencing only the charges on Dec XX XXXX and Mar XX XXXX are Coins Auto RefillsThe other purchases show that these are purchases that were initiated on your end for purchasePlease be aware that if you are low on Coins and take an action that requires additional Coins, a page may pop up that will ask you if you would like to purchase Coins We appreciate the fact that you were a Subscriber, however, we are unable to issue refunds for purchases over days oldThe major financial channels have provided a day window for Merchants to perform any actionAfter this time period the Merchant's access to the transaction is either restricted or fully deniedWe apologize for the inconvenience Our records indicate that your Subscription has been cancelled and your account has been Deactivated successfullyThe Subscription will no longer renew and no further Subscription charges will be appliedYour profile is no longer visible in the search field and you will no longer be contacted on your Zoosk account as it is no longer activeTo ensure that the account is not reactivated, please refrain from opening any Zoosk Notifications emails that you may receive over the next hoursPerforming certain actions on the content within these emails can possibly reactivate your account Upon deactivation: - Your profile and your photo will no longer be visible to Members - Members can no longer reply to your prior flirts - You will no longer have access to messages in your account - You will lose all of your Zoosk Connections - You will no longer have access to any Coins purchased The cancelled subscription will not renew, and no further charges will apply for the Subscription Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php