Zoosk

Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ This email was sent on 1/22/ Thanks for contacting Zoosk Customer Support I'm sorry that your recent experience on Zoosk didn't entirely meet your expectationsWe realize that dating can be trickySo at Zoosk our goal is to make things fun and easy for youWe are always working to maintain a community in which users feel comfortable to date their way, whether they want to browse, flirt, or find a soul mateIf you think there is something we can improve in order to provide you with a better experience in the future, please feel free to let us know Please recall that we displayed a confirmation screen before completing the transactionThis screen showed the total purchase amount, including all applicable taxes and Activation FeesIn order to complete the purchase you were required to view and accept this confirmation which also requires to to agree to our Terms of Service We will be refunding your most recent subscription payment of $The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more that business days have passed [redacted] the date the refund was submitted Best regards, [redacted] Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

ZOOSK SUCKS! They kept changing my profile without my permissionThey sent me an email stating that my profile had been approved with changesThey also sent me a list of their [redacted] rules I did not break any of their rules as they stipulated Remove any use of your full name I did not use my full name Remove any of your contact information, including phone number and email I did not include any direct contact information merely let others know where they might find me Remove any profanity or sexually explicit remarks I did not use any profanity or sexually explicit remarks This is my second go around with themFirst time, I bought a month subscription & then cancelled it before the end of the term & according to their own web site, they were supposed to refund the differenceWell, I never received any refunds at allSo, this time around I opted for a monthly subscription but I'm cancelling now because it's too expensive & I'm going else whereI was just trying to let others know that I had left the site & where they might be able to find meI did not give out any direct contact informationWell, they kept changing my profile & just friggin got me pissed off My recommendation is to stay away from Zoosk all together & use a free site like PoF

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ This email was sent on January 06, 2016: Hello XXXXXXXXXXXXX, Thank you for contacting Zoosk Customer SupportI apologize for any inconvenience you have experienced with your Zoosk accountToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I was able to locate a Zoosk account associated with the email address within your Revdex.com case: [redacted] @XXXXXXXXXX.XXXXX The mobile number you provided in your Revdex.com case: XXX-XXX-XXXX, is also associated with the same Zoosk account Email addresses and mobile numbers can only be registered within one Zoosk account, and I'd like to confirm that I was unable to locate any additional accounts associated with your information I am also able to confirm that there hasn't been any recent activity on your Zoosk accountThe subscription associated with the account expired on XX/XX/XXThe text message you received was automated and may have been triggered due to the new phone you recently activatedI will investigate this further, and gather additional information from our engineers as to what may have caused this unintended text message Due to the inconvenience, I have blocked the Zoosk account associated with [redacted] @XXXXXXXXXX.XXXXX / XXX-XXX-XXXX to prevent any further access to or unintended notifications from itThank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfactionPlease let us know if you have any additional questions or concerns Best regards, [redacted] Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I specifically needed to prove that there was no recent activity to an account that I had attempted to have closed years agoI did not want my past use to affect my future with my fiancé suspecting that I was looking for new dates when clearly I had not used services in yearsIt was a shame that this caused unneeded stress and malcontent within my relationship causing her to question our relationship while there was no cause or reason short of an automated text which never should have occurred! I hope that no one else has to suffer through what I haveThank you for your response and immediate attention to this matterI can now start to heal the damage that this has causedI am happy that I was able to save this relationship

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ This email was sent on December 22, 2015: Hello XXXXXXXXX, Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experiencedToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Our records indicate that a Zoosk account was created using your email address without your knowledge or authorizationPer your email request (Incident #XXXXXXXX), which was received and responded to on December 18, 2015, we have blocked the Zoosk account associated with the email address: [redacted] @XXXXXXX.XXXXX Blocking the account (rather than deleting it) will prevent your email address from being used again to create another Zoosk accountIt will also prevent access to the account moving forward If you would still like us to delete the account, please reply to this email to confirmPlease note that upon deletion, the email address " [redacted] @XXXXXXX.XXXXX" can then be used again to create a new Zoosk account Please let us know if you have any additional questions or concerns, and thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/08/28) */ This email was sent on August XX XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We appreciate your time as a SubscriberOur records indicate that your Subscription has been canceled successfullyThe Subscription will no longer renew and no further Subscription charges will be appliedAs long as you do not deactivate your profile, you will have access to your Subscriber features until the Subscription expires at the end of your billing cycleIf you choose to deactivate your account before your Subscription benefits expire, please keep in mind that you will forfeit any time you have left on your Subscription without a refund If you change your mind and decide that you would like the Subscription to renew, simply click your user name menu at the top of any Zoosk.com pageThen select "Settings", click "Subscription", and finally, click "Reactivate"The subscription will remain cancelled unless the "Subscription Reactivation" process is completed ***If you wish to resubscribe within the next days, please use the following coupon code at the time of purchase to receive a 50% discount: [redacted] Please be sure to only use Coupon Codes offered directly by ZooskAlso please note that Coupon Codes are valid for credit card payments only Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have not received further communication from them and am happy about that Thank you for your help! Now someone should look into their business model but that's another issue I'm happy now, thanks! Sincerely, [redacted] N

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ This email was sent on June 09, 2015: Hello XXXXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for the confusion regarding the Zoosk photo verification processOur records indicate that on May 21, 2015, Zoosk moderators were unable to verify your photos successfullyZoosk is unable to video verify the following types of photos: - group photos - photos of objects, scenery, or animals - photos where your face isn't clearly recognizable or identifiable, or where your face is partially covered Zoosk does not have the ability to delete photos stored on your phone, nor the ability to recover lost photos onto your deviceI apologize for any confusion that this may have caused Our records indicate that your Zoosk profile was successfully deactivated on May 22, 2015, per your request Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/12/02) */ This email was sent on Dec X XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We understand you are inquiring about the difference between a Zoosk Subscription and Zoosk Coins With Coins, you can purchase virtual Gifts, arrange for a Special Delivery, receive a Delivery Confirmation for your email messages, unlock Carousel matches and Boost your profileBoth Subscribers and Free members can use Coins However, with a Subscription you have much greater access to Zoosk! The extra benefits of being a Subscriber on Zoosk include: -Get full access to send and receive messages and winks -Chat with your friends -Find out who viewed your profile -Get full access to SmartPick features I'm sorry to hear you want to cancel your Zoosk Subscription Our records indicate that your Subscription was purchased through iTunesApple requires customers who purchase a Subscription on iTunes to cancel those Subscription renewals through their App Store on their iDevice, or through their iTunes Store on their computerPlease note that once you turn off the auto renewal, you will not be billed for your Subscription in the future and your Subscription will expire at the end of your current billing cycleAdditionally, since your Subscription is processed via iTunes any refund requests must also be directed toward Apple as they do not provide billing information for Subscriptions processed via their service To cancel the automatic renewal of your Zoosk Subscription on your iPhone, iPad or iPod, please follow the steps listed below: - Launch App Store on your Apple device - Tap on "Featured" in the left corner of the App Store menu - Scroll down to the bottom of the screen and tap on "Apple ID" (if you have not signed in to your account recently, it will say "Sign In" instead) - From the pop up menu tap "View Account"Enter your password and tap "OK" - From the main account page scroll down and tap "Manage" - On the "Manage App Subscriptions" screen choose your Zoosk Subscription - Tap "On" to toggle the switch to the "Off" position - Tap "Turn Off" on the confirmation pop up screen To cancel automatic renewal of your Zoosk Subscription through iTunes on your computer or laptop, please follow the steps listed below: - Launch iTunes on your computer - Click on "Store" option from the top menu bar and Select "View Account" (you may be asked to re-enter your iTunes password [redacted] log in) - From Account Information Screen, scroll down to the bottom of the page to the "Settings" section - Click on "Manage" to the right of Subscriptions - From the "Manage Subscription" screen click on your Zoosk Subscription - On the Edit Subscription screen, click the "Off" button to turn off Auto Renewal - Click on "Continue" button on the Confirmation Screen If you wish to contact iTunes directly, Apple asks their customers to go through their menu system in order to resolve their issuePlease follow the link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple: https://ssl.apple.com/emea/support/itunes/contact.html I hope this is helpful and please contact us if you have any other questions or need help with your Zoosk accountThank you for your patience and we wish you all the best Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ This email was sent on August 06, 2015: Hello XXXXXXXXXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionWe received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We understand that you were not satisfied with your subscription purchaseOur records indicate that your subscription was successfully cancelled per your request via email on July 23, 2015, and a full refund was processed for your subscription purchase in the amount of $Since the purchase has been fully refunded, the Subscriber benefits have been deactivatedThe Subscription will not renew and no further Subscription charges will be applied unless you choose to resubscribe The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed [redacted] the date the refund was submitted Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, lets get the facts straightI requested the refund on the 23rd when I stated that if I did not receive it I would file a complaint with the Revdex.comThe refund was not provided until the following day after I had filed with the Revdex.com In addition, I have messages that I was not notified of until after I cancelled my subscription as a lure to get me to pay for your service againIf I would have been received those messages like I should have been, then I wouldn't have cancelled my subscriptionIt is NOT my fault that your company is operating in such a scammish mannerI feel it is more than appropriate, due to the time I had invested, to also receive a month of service at no cost so I may retrieve the messages and correspond with the people that I should have been able to when the subscription was activeAnything less, is unacceptable Final Business Response / [redacted] (4000, 9, 2015/08/19) */ This email was sent on August 19, 2015: Hello XXXXXXXXXXXXXXX, We received your follow up correspondence from the Revdex.com, and wanted to contact you directly While you are a paid subscriber, you are able to send and receive messages with other Zoosk membersAny messages that are sent to you by other Zoosk members are immediately available to you within your account, and while a paid subscriber, you are able to read and reply to them immediately Any messages that you may have received after the cancellation and full refund of your subscription (which was processed per your request on July 23, 2015) would require a new subscription to accessBecause your subscription purchase was refunded in full, your subscription benefits were deactivated at that time If you wish to resubscribe within the next days, please use the following coupon code at the time of purchase to receive a 50% discount: (Please be sure to only use Coupon Codes offered directly by ZooskAlso please note that Coupon Codes are valid for credit card payments only.) Thank you again for your follemailI do hope we were able to resolve this matter to your satisfaction, and please let us know if you have any additional questions or concerns Best regards, [redacted] Zoosk Customer Support Final Consumer Response / [redacted] (4200, 11, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Good afternoon [redacted] , I should not have to continue to repeatedly explain the situation I faced with your company's websiteSo, READ CLOSELY and try to understand because apparently, with the response you gave, you haven't I cancelled my subscription because I was not receiving replies from people after about the first weekWithin the same hour that my subscription was cancelled, I logged on to find out that there Were replies that I should have received during my paid subscription, but didn't because of your faulty website or scam operationIt's either one way or the otherThose are the only two possible scenarios I SHOULD HAVE RECEIVED THE MESSAGES, but I didn'tIF THE SERVICE WAS WORKING PROPERLY, I WOULD NOT HAVE CANCELLED Therefore, due to the time I had invested, it is more than appropriate for me to receive a full month of a paid subscription at no cost in order to retrieve the messages that I should have received (But didn't DUE TO YOUR company's FAULT) when I was a paid subscriber I really hope that you paid closer attention this time and understood what I have written

Initial Business Response / [redacted] (1000, 5, 2014/08/07) */ This email was sent on August X XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We are happy to have had you as a Zoosk SubscriberOur records reflect that you purchased a Subscription on Jul XX XXXX Along with your Subscription cost, there was a one-time Activation Fee that was included in the total purchase priceAs a courtesy to you, we are refunding the Activation Fee in the amount of $ The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed [redacted] the date the refund was submitted As you have requested, your Zoosk profile has been DeactivatedYour profile is no longer visible in the search field and you will no longer be contacted on your Zoosk account as it is no longer activeTo ensure that the account is not reactivated, please refrain from opening any Zoosk Notifications emails that you may receive over the next hoursPerforming certain actions on the content within these emails can possibly reactivate your account Upon deactivation: - Your profile and your photo will no longer be visible to Members - Members can no longer reply to your prior flirts - You will no longer have access to messages in your account - You will lose all of your Zoosk Connections - You will no longer have access to any Coins purchased Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ This email was sent on October 30, Dear XXXXXX, Thank you for your emailI'm sorry for any inconvenience you've experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Please note that your email associated with your Zoosk profile is: [redacted] @XXXXXXX.com We understand you are not satisfied with your purchaseSo we have canceled your Subscription and requested a refund of $The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Unfortunately, your initial purchase was on October 21, We are unable to issue refunds for purchases over days oldThe major financial channels have provided a day window for Merchants to perform any actionAfter this time period the Merchant's access to the transaction is either restricted or fully deniedWe apologize for the inconvenience Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ Hello [redacted] , Thank you for contacting Zoosk Customer Support I'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I understand you are inquiring about multiple attempts made to your credit or debit card, however, at this time we are unable to locate a Zoosk account using the email address you provided: [redacted] Perhaps you are already a veteran Zoosker? We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts We apologize for this inconvenience, and thank you for your patience Best regards, Brandon Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) [email protected] Final Business Response / [redacted] (4000, 9, 2016/01/28) */ Hi [redacted] , Thank you for contacting Zoosk Customer Support We apologize for the inconvenience you experiencedUpon review of your account our records indicate multiple attempts to purchase a subscriptionOur system also attempted to assist you and provide a discount for the subscriptionAll transactions using card ending in have failed Our records indicate that you successfully purchased a 1-month Subscription on Thu Jan for $ Your Subscription is now active and ready for you to enjoyThe benefits of being a Subscriber on Zoosk include: -Get full access to send and receive messages and winks -Chat with your friends -Find out who viewed your profile -Get full access to SmartPick features As a courtesy for your issue, we have added an additional free days to your Subscription Your Subscription is now set to renew on Wed Mar We appreciate your patience and thank you for being a Zoosk Subscriber Best regards, Brandon Zoosk Customer Support Final Consumer Response / [redacted] (4200, 11, 2016/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) That was fraud, plain and simpleWhat gives them the right to try charging anyone's credit card three times in a rowMy credit card company recognized the charges as fraud and froze my accountThat's why the charges never went through! Had they went through this would be a different conversation, no, I think notI ended up using a different credit card for account and I want a full refund, that's all

Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ This email was sent on July 22, 2015: Hello XXXXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for the confusion regarding your subscriptionAs mentioned in your phone conversation with a Zoosk representative on July 08, 2015, and also in the follemail sent after that call, our records indicate that your Subscription was purchased through iTunes Since your Subscription was processed via iTunes, any refund requests must also be directed toward Apple as they do not provide billing information for Subscriptions processed through their serviceIf you wish to contact iTunes directly, Apple asks their customers to go through their menu system in order to resolve any refund issuesPlease follow this link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple: https://ssl.apple.com/emea/support/itunes/contact.html Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ This email was sent on October 09, 2015: Hello XXXXXXXXXXXXX, Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Per your request, I have processed a refund of $back to the card used to purchase the subscriptionThe refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed [redacted] the date the refund was submitted We will also be happy to investigate the account that you were no longer able to locate on the websiteFeel free to call and discuss this over the phone with one of our agentsUsers in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours from 7am-5pm, Pacific Time, seven days a week Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I believe the company has satisfactorily resolved my complaint

Initial Business Response / [redacted] (1000, 5, 2014/03/06) */ The following email was sent March 6, 2014: Dear *** Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Unfortunately at this time we are unable to locate a Zoosk account using the email address you provided: [redacted] @gmail.com We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts Best regards, [redacted] S Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company is claiming to have no record of billing meThey are also claiming that thew were Adirondack fees agreed to, although the only amount I authorized to be billed was $The fact that this company has no record of who they're billing or the amounts the authorization was for is unacceptableI deleted/deactivated my account with them Upon finding the erroneous amount of $billed to my bank accountNo customer records (despite proving account details and offering bank statements), hidden fees, advertisement, inability to provide prompt, friendly and helpful customer service - completely unacceptable (the customer is always right - customer service 101)I'm beyond livid worn the service I'm receiving from "***", I'm being fed canned answers and brushed away like an insectI still cannot get through via telephone and am having to email with a passion who could care less about his job and the people he is supposed to be helping Final Business Response / [redacted] (4000, 9, 2014/03/13) */ The email address provided by the consumer does not match any accounts currently in our systemThis may be because a different email address was used, or because the account was completely deleted, as was described by the consumer An opportunity was given to the consumer to provide additional information such as alternate email addresses or payment information in order to search our transaction historyThe consumer chose not to provide any additional details In general a new subscription purchased on Zoosk will include a one time activation fee of $24.99, which is in addition to the regular fee for the time period chosenThis activation fee is clearly displayed at time of purchase before the purchase is completed by the customerGathering from the notes the consumer left in this complaint and our general pricing structure, most likely a month subscription was purchased at $With the additional activation fee of $this would have come to a grand total of $ We regret that the fee structure, as it was displayed at the time of purchase, was not clear to the customer, but unfortunately are not able to assist any further without the necessary information provided Final Consumer Response / [redacted] (4200, 11, 2014/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never asked to provide bank information, I offered to provide bank transactions as proof of billing and "***" declined my request to forward that informationI was never advised of any "additional" fees at the time of sign up, there was no fine print and no neon sign, rather one fee shown of $for one monthI do not accept this as resolved as this company had not worked with me, has insulted me, has falsely advertised, baited ams switchedI have been making consumers in my area aware of their Bair ams switch tactic with regards to culling and am finding out I'm not the only one this company had scammedI'm not satisfied and do not consider this revolvedThe email address used was [redacted] @gmail.comThe last four digits of the credit card used are 3615, the user name was themissmoxieThe fact this company is only partially keeping record of their business transactions is disturbing - especially since everyone knows this day and age nothing is ever permanently deleted

Initial Business Response / [redacted] (1000, 5, 2014/02/19) */ This email was sent on February 19, 2014: Dear Mr***, Thank you for your emailI'm sorry for any inconvenience you have experienced with ZooskToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Unfortunately we were unable to locate an account with the email address that you provided [redacted] @gmail.com so I won't be able to discuss information specific to your account and can only provide general informationIf you signed up with a different email address, I would be more than happy to discuss these details All profiles created on Zoosk are created by our members and Zoosk does not upload Profiles to give the impression of a larger number of member profilesFor users that do abuse our service and create fake profiles we have an effective reporting tool and a dedicated Anti-Fraud team to remove those profiles If you have any specific concerns that lead you to believe that you are not dealing with a real profile, please feel free to bring those up and I will be happy to address those concerns Thank you again for bringing this matter to our attention Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/08/28) */ This email was sent on August 28, 2015: Hello XXXXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk accountToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We understand you were prompted to purchase Zoosk Coins while using certain features on the siteWe're sorry for any confusion this may have causedWhen sending a message, you may be asked if would like "Special Delivery" or "Delivery Confirmation"These are optional features that can be purchased using Coins, Zoosk's virtual currencyIf you want to send a message without using any of the extra options, please leave them unselectedYou may also use Coins for our Carousel feature, or to send a virtual gift to another Zoosker, such as a teddy bear Our records show that you have an active Zoosk SubscriptionThe extra benefits of being a Subscriber on Zoosk include: -Get full access to send and receive messages and winks -Chat with your friends -Find out who viewed your profile -Get full access to SmartPick features Due to the confusion, I have added complimentary Coins to your account so you can try some of these optional featuresPlease note that you will still be able to read messages you may receive from other members without the use of Coins Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/04/24) */ This email was sent on April XX XXXX: Hi ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly As you have requested, your Zoosk profile has been DeactivatedYour profile is no longer visible in the search field and you will no longer be contacted on your Zoosk account as it is no longer activeTo ensure that the account is not reactivated, please refrain from opening any Zoosk Notifications emails that you may receive over the next hoursPerforming certain actions on the content within these emails can possibly reactivate your account Upon deactivation: - Your profile and your photo will no longer be visible to Members - Members can no longer reply to your prior flirts - You will no longer have access to messages in your account - You will lose all of your Zoosk Connections - You will no longer have access to any Coins purchased Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/09/09) */ This email was sent on September X XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly Please note that the email address provided in this complaint( [redacted] ) is not the email address connected with your profile( [redacted] ), which may have resulted in an issue with any previous attempts to cancelI was however in this case able to locate your profile with the phone number that was provided in your complaint to the Revdex.com We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested two refunds of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process We appreciate the fact that you were a Subscriber, however, we are unable to issue refunds for purchases over days oldThe major financial channels have provided a day window for Merchants to perform any actionAfter this time period the Merchant's access to the transaction is either restricted or fully deniedWe apologize for the inconvenience I apologize for any confusion concerning the renewal of your SubscriptionAll Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycleHowever, our records indicate that your Subscription has been canceled successfully Zoosk's renewal policy is outlined during the purchase processThe renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewtermsThey are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept what they say but as of today have not seen any update to bank with a refund nor have I gotten an email saying that my account is closedPlease keep this open until I know I am credited what they promised

Hi John, Thanks for contacting Zoosk Customer Support We are disappointed to hear that you are not happy with the serviceAs a one time courtesy, we have issued your refundPlease note that since refund was issued your Subscription has been cancelled with immediate effect Refunds are issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed from the date the refund was submitted Best regards,