Zoosk

Initial Business Response / [redacted] (1000, 5, 2014/10/21) */ This email was sent on Oct XX XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for any confusion concerning the renewal of your SubscriptionAll Zoosk Subscriptions paid for with a credit or debit card automatically renew at the end of each billing cycleHowever, our records indicate that your Subscription has been canceled successfully and has expired Zoosk's renewal policy is outlined during the purchase processThe renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewtermsThey are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com I also apologize for any confusion regarding the Activation feeThis fee covers the stacost of the SubscriptionIt will not apply to renewal charges and is displayed before confirmation of the purchase We realize you are not satisfied with your purchase, so we have requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Revdex.com Complaint Case# XXXXXXXX This email was sent on December 30, Hi ***, Thanks for contacting Zoosk Customer Support Our records indicate that we voided your transaction of $on Dec XX XXXX to the card ending in XXXX Voided transactions do not post directly to the credit card or account used to make the purchaseAfter a transaction is voided, it may take 5-business days for the transaction to fall off the account The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of the voided transaction if more than business days have passed [redacted] the date the transaction was voided Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/07/01) */ This email was sent on July X XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for any inconvenience you have experienced due to this situationWe attempted to process your refund, but were unable to process it because you had disputed the charge with PayPalOnce a dispute is made via PayPal this removes our ability to issue a refundPlease contact PayPal for further information regarding this matter Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/08/07) */ This email was sent on August X XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ on top of the $ we have already issued for your Activation FeeThe refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Please be aware that the Activation fee is displayed before confirming your purchase and due to the confusion have already provided a refund for the cost of the Activation fee We appreciate our customers at Zoosk and we are working to provide a positive online dating experienceWe understand that dating can be tricky, and we recognize that it often takes time and effort to get responses and make connectionsWhen thinking about cancelling a Zoosk Subscription, it is important to us to understand what issues you're having on Zoosk so we can help you have a better experienceWhen thinking about cancelling a Zoosk Subscription, it is important to us to understand what issues you're having on Zoosk so we can help you have a better experienceOur Zoosk Customer Support team can assist if you decide to cancel, but we can also help improve your Zoosk experience by: Giving you great tips that will help you get more responses Offering promotions and discounts that can make your Subscription more affordable Providing information that will help you understand how to use Zoosk features more effectively Our Zoosk Customer Support team would love to help you with all these options, and can also assist you if you still decide you want to cancel your SubscriptionI do apologize if the previous representative did not complete your cancellation per your request We apologize if there was any confusion regarding the Photo Policy on ZooskProfile photos are a fun and important part of online datingAll Zooskers are required to have at least one approved profile photo before sending a message on ZooskKeep in mind, you must post at least one clear photo only of yourself for your Primary photo in order to send a message to another MemberFeel free to post up to more photos of or including yourself Our Zoosk blog has a cool post explaining different types of photos that may be removed from the site (including examples)Here is where you can find examples and explanations: http://blog.zoosk.com/2012/05/17/making-the-most-of-your-online-dating-profile-p...⇄ We have established profile photo guidelines in order to maintain high standards for safety and qualityOur goal in adhering to these guidelines is to provide all Zooskers with the best online dating experience possibleFurthermore, if you see photos on Zoosk that do not represent the Member, feel free to let us know by anonymously reporting their profile You can read information about the guidelines here: http://www.zoosk.com/photo_guidelines.php Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ This email was sent on September 10, 2015: Hello XXXXXXXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly We understand that you were not satisfied with your subscription purchaseOur records indicate that your subscription was successfully cancelled on September 04, (Support Ticket #XXXXXXXXXXXXXXX), and we voided the transaction of the subscription payment of $ Please note that even though the transaction was voided by Zoosk, it is possible that your credit card company or bank has placed an authorization hold for the amount of the purchaseThis is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfullyOften this authorization will show as a "Pending" charge on your online statementThis authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete The length of time that funds are held is determined by your bank or credit card's policiesPlease contact your bank/credit card provider if you need assistance with an authorization hold transaction Per your Revdex.com request, I have also blocked your Zoosk accountThis will blacklist the credit card number used during the subscription purchase, preventing any further transactions with that card - even from a different Zoosk account Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/12/22) */ This email was sent on Dec XX XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We have no record of the call in question, however we understand you did not want the renewal to take place so we have cancelled your Subscription and issued a refund for the renewal of $ Please allow for up to 5-business days for this reflect in your account Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) ALL I wanted was a refundIts upsetting that I tried to avoid this allTheir lack of records seems to be convenient for them though

Hi Randy, Thanks for contacting Zoosk Customer Support As a courtesy, we have issued your refund Refunds are issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed from the date the refund was submitted If you have any further questions or concerns, feel free to contact us Best regards,

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ This email was sent on September 22, 2015: Hi XXXXXXXXXXXXX, Thank you for contacting Zoosk Customer Support. I'm sorry for any inconvenience you have experienced with your Zoosk account. Today we received your complaint from the... RevDex.com so I have investigated your case and wanted to contact you directly. We understand you would like to erase the information on your profile. Per your request, we have removed your profile and account from the Zoosk service. Please note, for support purposes, users in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours from 7am-5pm, Pacific Time, 7 days a week. If help is required outside our live phone support hours, please contact us via email at [redacted] @zoosk.com. We typically reply within 1-2 business days. Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction. Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ This email was sent June 04, 2015: Hi XXXXXXXX, I'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly You are able to adjust your search criteria (in this case, age range) when you are using ZooskHowever, this adjustment specifically applies to the current visit to ZooskIt does not affect the default settings within your account, and this is by design because Zoosk allows you to save up to different sets of search criteria, in different configurations, within your accountYou are able to load any of these six sets of saved criteria at any time, and switch between them at will Here are the steps you can use to update your search criteria: To adjust your Search Settings from a computer or lap

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I have not received further communication from them and am happy about that. Thank you for your help! Now someone should look into their business model but that's another issue I'm happy now, thanks! Sincerely, [redacted] N

Initial Business Response / [redacted] (1000, 5, 2014/05/07) */ This email was sent on May 2014: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We're sorry for any frustration regarding a Zoosk account that was set up in your nameI see that your Facebook is attached to your Zoosk account, so the Zoosk Application may have been inadvertently added through FacebookI have since deactivated your account per requested today May Keep in mind, when you're clicking on something on Facebook and you see "Company name would like permission to share your basics" or the like, this means you are adding an application from an outside company and that company will have your basic informationIf you do not want to continue with this if it pops up again, simply use your back button To remove the Zoosk application from your Facebook account, log into www.facebook.com and click on the "sprocket" next to the lock up on the top right corner of your Facebook page, and click on "Account Settings"On the left side of the page, you will see "Apps" under "General" in the list near the bottomClick on "Apps" and find Zoosk with the red heartClick on the "x" next to "Edit" over to the rightA pop up window will ask you if you are sure you would like to remove the Zoosk application from your Facebook accountClick on "Remove" and Zoosk will no longer be on your Facebook account If you're using Facebook from a mobile device, log in and click on the lines at the top left corner of your phone and scroll down to "Account Settings"Tap on "Apps" near the bottom, locate Zoosk in your list and tap on ZooskScroll to the bottom and tap on "Remove Zoosk" Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/03/12) */ This email was sent on March 12, 2015: Dear XXXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for the confusion regarding your subscriptionAs mentioned in our email sent on March X XXXX, our records indicate that your Subscription was purchased through iTunes Apple requires customers who purchase a Subscription on iTunes to cancel those Subscription renewals through their App Store on their iDevice, or through their iTunes Store on their computerPlease note that once you turn off the auto renewal, you will not be billed for your Subscription in the future and your Subscription will expire at the end of your current billing cycleAdditionally, since your Subscription is processed via iTunes any refund requests must also be directed toward Apple as they do not provide billing information for Subscriptions processed via their service If you wish to contact iTunes directly, Apple asks their customers to go through their menu system in order to resolve their issuePlease follow the link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple: https:// [redacted] Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] C Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/10/10) */ This Email was sent on Oct XX XXXX: Dear ***, Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the RevDex.com so I have... investigated your case and wanted to contact you directly. I understand you are inquiring about cancelling your Subscription and inqruing about charges, however, at this time we are unable to locate a Zoosk account using the email address you provided: [redacted] @gmail.com. Perhaps you are already a veteran Zoosker? We look forward to assisting you, but we would need more information. Do you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account. It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts. Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction. Best regards, [redacted] Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I used another email to register for your service. It's [redacted] @gmail.com. Please remove me completely from all your data center. If you're unsure how, feel free to contact your DB Admin. Canada has strict laws that protects Canadian from identity theft. By not removing my profile and personal information completely, you are in violation of such legislation which came into affect this year on July 1st, 2014. The bill itself was passed [redacted] December 2010. Thanks for your cooperation. Final Business Response / [redacted] (4000, 9, 2014/10/21) */ This email was sent on Oct XX XXXX: Dear ***, Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly. I apologize for any inconvenience. We understand you would like to erase the information on your profile. Per your request, we have removed your profile and account, connected to the email address " [redacted] @gmail.com ", from the Zoosk service. Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction. Best regards, [redacted] S. Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php Final Consumer Response / [redacted] (2000, 12, 2014/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Business has officially removed my information completely.

Initial Business Response / [redacted] (1000, 5, 2014/02/11) */ The following email was sent on February 11, 2014: Dear Mr***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly We regret to hear, that you were not satisfied with ZooskA large number of our active users have a subscription and are able to communicate on ZooskHowever, we have found that members with profiles that are not fully filled out may have limited success in receiving responsesThis step is encouraged on various areas on our website and was also suggested to you by one of our email representatives Usually, the subscription fee is not refundableHowever, we realize you are not satisfied with your purchase, so we have canceled your Subscription and were able to refund your payment of $in fullThe refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support Final Consumer Response / [redacted] (2000, 7, 2014/02/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I recommend others don't waste their time with this business

Hello ***,Thank you for contacting Zoosk Customer Support.I apologize for any frustration you have experienced in this matterWe have removed your account and profile from Zoosk service and also flagged your email address to prevent any further email notifications.Best regards,

Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ This email was sent on December 23, 2015: Hi XXXXXXXXXX, Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced while trying to purchase a Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I understand that you recently attempted to purchase a subscription and your card was charged, but the subscription benefits did not start immediatelyI'll be happy to investigate further, however, at this time I am unable to locate a Zoosk account using the email address you provided in your Revdex.com report: [redacted] @XXXXXXXXXXXXXXXXX.XXXXXI also tried searching for your account using the number that you included in your report: XXX-XXX-XXXX We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alertsI will be able to fully unsubscribe your email address once I locate the correct Zoosk account Thank you again for bringing this matter to our attentionPlease let us know if you have any additional questions or concerns Best regards, [redacted] Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) The email I have on the account is [redacted] @yahoo.comThank you for the response

Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ This email was sent on August 19, 2015: Hello XXXXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscription associated with the email address: XXXXXXXXXXXXXXXXXToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We understand that you were not satisfied with your subscription purchaseI have cancelled your Zoosk subscription and have processed a refund of $The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed [redacted] the date the refund was submitted Please note: We have technical support agents available to assist you with your account if you experience issues while using the serviceUsers in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours from 7am-5pm, Pacific Time, seven days a week Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/10/10) */ This email was sent on Oct XX XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for any difficulties you may have encountered while trying to contact Zoosk Customer SupportOur call center can be reached at 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours from 8am-5pm Monday through Friday, Pacific Time If you need help outside our live phone support hours, please contact us via email at [redacted] @zoosk.comWe typically reply within 1-business days I apologize for any confusion regarding your SubscriptionOur records indicate that your financial institution contacted us and claimed there was a fraudulent charge on this profileIn this case it is policy to cancel the subscription due to possible fraudulent activityHowever I have since reactivated your Subscription as it seems the claim was only for the activation fee of your purchaseYour Subscription will be active until Nov XX XXXX on this day your Subscription will end Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ This email was sent on July 24, 2015: Hello XXXXXX, I'm sorry for any inconvenience you have experienced with the unauthorized charge associated with your Visa cardToday we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly Our records indicated that you contacted Zoosk via telephone on Jul XX XXXX regarding a fraudulent chargeThe representative that you spoke with was able to locate the account that used your credit card, and informed you that due to the unauthorized activity related to your card, we would block the Zoosk account to prevent further access to itBlocking the account also blacklists the credit card used during the transaction, preventing it from being charged again Because the account was blocked, we were able to void the transaction completely, as it was still pending during the time you contacted usThe transaction did not finalize and Zoosk was not able obtain payment for this purchaseThe representative that you spoke with sent you a Voided Transaction Confirmation email after the call (Reference #XXXXXXX) For your safety, however, Zoosk cannot divulge information about the account that used the credit card (for example: we're unable to release the email address, registered location, or any other personal contact information on file within the account)This type of information requires a legal subpoena to obtainIn these cases, we are happy to work with any law enforcement agency investigating your case While Zoosk is typically able to investigate and refund / void fraudulent charges to your credit card, we're unfortunately unable to refund an amount we did not directly charge you for (for example: monetary compensation for inconvenience, interest paid to your credit card, or insufficient funds charges applied by your bank)We apologize for any inconvenience this may cause you To discuss this charge further, please feel free to contact our Customer Service teamUsers in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours Monday through Friday, from 7am-5pm, Pacific TimeSaturday and Sunday we are open from 8am-5pm Pacific TimePlease have the partial credit card number associated with the transaction available during the call Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] C Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/11/25) */ This email was sent on Nov XX XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We understand you are inquiring about the difference between a Zoosk Subscription and Zoosk Coins With Coins, you can purchase virtual Gifts, arrange for a Special Delivery, receive a Delivery Confirmation for your email messages, unlock Carousel matches and Boost your profileBoth Subscribers and Free members can use Coins However, with a Subscription you have much greater access to Zoosk! The extra benefits of being a Subscriber on Zoosk include: -Get full access to send and receive messages and winks -Chat with your friends -Find out who viewed your profile -Get full access to SmartPick features Our records indicate that your Subscription was purchased through iTunesApple requires customers who purchase a Subscription on iTunes to cancel those Subscription renewals through their App Store on their iDevice, or through their iTunes Store on their computerPlease note that once you turn off the auto renewal, you will not be billed for your Subscription in the future and your Subscription will expire at the end of your current billing cycleAdditionally, since your Subscription is processed via iTunes any refund requests must also be directed toward Apple as they do not provide billing information for Subscriptions processed via their service To cancel the automatic renewal of your Zoosk Subscription on your iPhone, iPad or iPod, please follow the steps listed below: - Launch App Store on your Apple device - Tap on "Featured" in the left corner of the App Store menu - Scroll down to the bottom of the screen and tap on "Apple ID" (if you have not signed in to your account recently, it will say "Sign In" instead) - From the pop up menu tap "View Account"Enter your password and tap "OK" - From the main account page scroll down and tap "Manage" - On the "Manage App Subscriptions" screen choose your Zoosk Subscription - Tap "On" to toggle the switch to the "Off" position - Tap "Turn Off" on the confirmation pop up screen To cancel automatic renewal of your Zoosk Subscription through iTunes on your computer or laptop, please follow the steps listed below: - Launch iTunes on your computer - Click on "Store" option from the top menu bar and Select "View Account" (you may be asked to re-enter your iTunes password [redacted] log in) - From Account Information Screen, scroll down to the bottom of the page to the "Settings" section - Click on "Manage" to the right of Subscriptions - From the "Manage Subscription" screen click on your Zoosk Subscription - On the Edit Subscription screen, click the "Off" button to turn off Auto Renewal - Click on "Continue" button on the Confirmation Screen If you wish to contact iTunes directly, Apple asks their customers to go through their menu system in order to resolve their issuePlease follow the link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple: https://ssl.apple.com/emea/support/itunes/contact.html I hope this is helpful and please contact us if you have any other questions or need help with your Zoosk accountThank you for your patience and we wish you all the best Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response I was received was via email from a representative name [redacted] through ZooskIt was as if he hadn't really read my complaint and sent me the exact same response I received when I initially complained to ZooskThis email however was in response to the Revdex.com complaintNo difference, I am completely disgusted with this companyApple/Itunes resolved the payment matter for me separately by giving me a full refund for the terrible product and cancelling the auto-renewal subscriptionApple/Itunes was on it, Zoosk was not Final Business Response / [redacted] (4000, 9, 2014/12/02) */ We are happy to hear that the member took our advice and contacted Apple/iTunes to resolve the issue as Apple requires customers who purchase a Subscription on iTunes to cancel those Subscription renewals through their App Store on their iDevice, or through their iTunes Store on their computer The member did respond to my previous response explaining that she was not satisfiedWe did respond to this email on the following day Nov XX XXXX with this email: Hello [redacted] , Thank you for contacting Zoosk Customer Support I apologize for any confusionI was trying to provide a better understanding of the difference of Coins and Subscriptions as you referred to Coins in your complaintI am sorry if you did not feel this explanation was clear and are having difficulties with cancelling your Subscription via iTunesI would be happy to explain further via phone conversation and also assist in walking you through the iTunes cancellation processIf you would like this accept this offer please respond to this email with a phone number and times that I can reach you Thank you for you patience and understanding Best regards, [redacted] Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php