Zoosk

Initial Business Response / [redacted] (1000, 6, 2014/08/19) */ This email was sent on August XX XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for responding to my complaint in a quick and courteous manner, and for respecting my request

Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ This email was sent on April 17, 2015: Hello XXXXXXXXXXX, I'm sorry for any inconvenience you have experienced with the unauthorized charges associated with your Discover cardToday we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly The Zoosk Customer Service team will be happy to investigate any fraudulent charges to your credit card that you may have incurredHowever, in order to investigate these charges, we would need to locate the account using the first and last digits of the credit card involvedOnce we locate the account, we're able to confirm unauthorized activity and block the account to prevent further access to itWe will also be able to refund any transactions associated with the credit card on file within the day refund window available to online merchants For your safety, however, Zoosk cannot divulge information about the account that used the credit card (for example: we're unable to release the email address, registered location, or any other personal contact information on file within the account)This type of information required a legal subpoena to obtainIn these cases, we are happy to work with any law enforcement agency investigating your case While Zoosk is typically able to investigate and refund fraudulent charges to your credit card, we're unfortunately unable to refund an amount we did not charge you for directly (for example: monetary compensation for inconvenience and interest paid to your credit card) To discuss these charges further, please feel free to contact our Customer Service teamUsers in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours Monday through Friday, from 7am-7pm, Pacific TimeSaturday and Sunday we are open from 8am-5pm Pacific TimePlease have the partial credit card number mentioned above available during the call Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/11/18) */ This email was sent on Nov XX XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for any confusion, our records indicate that the last request for cancellation in which you referenced coins purchases took place in March of to which we cancelled your then Subscription and issued two refunds of Coins purchases in the amount of $ eachA new Subscription was then purchased on Jun XX XXXX to which we have no record of any request for cancellation, which is why it has continued to renew to this point We realize you are not satisfied with your purchase, so as a courtesy we have canceled your Subscription and requested two refunds of $ for the last daysWe are unable to issue refunds for purchases over days oldThe major financial channels have provided a day window for Merchants to perform any actionAfter this time period the Merchant's access to the transaction is either restricted or fully deniedWe apologize for the inconvenience The refunds will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response / [redacted] (1000, 5, 2014/09/09) */ This email was sent on September X XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for any confusion regarding the Subscription optionsWe realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process ***If you wish to resubscribe within the next days, please use the following coupon code at the time of purchase to receive a 50% discount: [redacted] Please be sure to only use Coupon Codes offered directly by ZooskAlso please note that Coupon Codes are valid for credit card payments only Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ This email was sent on November 25, 2015: Hello XXXXXXX, Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience or confusion you have experienced Today we received your complaint from the Better Business Bureau and would like to investigate this matter for you In order to investigate further, we will need the username of your co-worker that contacted you on Zoosk, as well as the date and time you where notified that you had received a message from this member Please reply directly to this message with this additional information, and we will be happy to investigate this on your behalf Thank you for your patience and let us know if you have any additional questions or concerns Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ This email was sent on July 22, 2015: Hello XXXXXXXXXXXX, Thank you for contacting Zoosk Customer Support. Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received... your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly. I apologize for the confusion regarding your subscription. As mentioned in your phone conversation with a Zoosk representative on July 08, 2015, our records indicate that your Subscription was purchased through iTunes. Any prior request to cancel the subscription on your account would have received the same information. The iTunes Subscription Confirmation email that you were sent (by Apple) also confirmed the automatic renewal policy through iTunes. Since your Subscription was processed via iTunes, any refund requests must also be directed toward Apple as they do not provide billing information for Subscriptions processed through their service. If you wish to contact iTunes directly, Apple asks their customers to go through their menu system in order to resolve any refund requests. Please follow this link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple: https://ssl.apple.com/emea/support/itunes/contact.html Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction. Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/11/13) */ This email was sent on November 13, 2015: Hello XXXXX, Thank you for contacting Zoosk Customer Support. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from... the RevDex.com so I have investigated your case and wanted to contact you directly. We understand that you were not satisfied with your subscription purchase. Our records indicate that your subscription was cancelled on Nov XX XXXX per your request. Because the $74.95 transaction was still pending at the time, the Zoosk billing department was able to void the transaction completely and we will not be collecting on the transaction. However, it is possible that your credit card company or bank has placed an authorization hold for the amount of the purchase. This is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfully. Often this authorization will show as a "Pending" charge on your online statement. This authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete. The length of time that funds are held is determined by your bank or credit card's policies. Please contact your bank/credit card provider if you need assistance with an authorization hold transaction. Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction. Best regards, [redacted] Zoosk Customer Support

Hi Nazanin, It looks like your subscription recently renewed, and you don’t intend to use it at this timeAll Zoosk subscriptions renew unless cancelled before the renewal dateOur records do not show a cancellation before your renewal, which is why you were charged again We appreciate the time you spent with us as a subscriber, so we are refunding your two most recent paymentsThe subscription will no longer renew and there will be no further subscription chargesSince the renewal is being refunded, your profile has reverted to a free, basic member profileYour refund will be issued to the account that made the purchasePlease allow 5-business days for the refund to process Zoosk subscription renewals are explained when you make your purchase, as well as on our renewal terms: [redacted] We wish you the best, and hope you enjoyed Zoosk Best regards, Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/03/05) */ This email was sent on Mar X XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for any confusion regarding regarding Coins purchases on ZooskOur records indicate that you Purchased a set of Coins on Feb XX XXXX before purchasing your Subscription on Feb XX XXXX When a user purchases Zoosk Coins with a credit card, they are presented with the option of Coins Auto-RefillThe user can opt out of this option during the purchase processIf the user chooses to opt in, the amount of Coins purchased will automatically be repurchased when the user's Coin balance drops below CoinsIf the user chooses to opt out, the Coins will not refill unless the user manually makes another purchase Our records indicate that there were two coin purchases on your account on Feb XX XXXX in connection with this Coin Auto-Refill feature Although the majority of these Coins have been used, we realize you are not satisfied with your Coin Refills, so we have removed the remaining coins and requested two refunds of $The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process If you are not sure if your Coins will automatically refill, these settings can be changed anytimeFrom a computer, simply log in to www.zoosk.com and click your username menu at the top right of the pageSelect "Settings" and then click "Coins"From this page, you can make adjustments to your Coins refill settings If you have any further questions, please refer to our Coins Help https://zoosk.zendesk.com/entries/XXXXXX Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support Best regards, [redacted] Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I appreciate the refund their site really should not auto charge and have a customer jump through many steps to undo itAlso, it is not clear upfront that this is what's going to happen Thank you

Initial Business Response / [redacted] (1000, 5, 2014/07/23) */ This email was sent July 2014: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for any confusion however it is Zoosk policy to not allow users to provide their Subscription status in their profileWe realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have accepted the refund, but the response is not satisfactoryThe respondent has mentioned the following, "I apologize for any confusion however it is Zoosk policy to not allow users to provide their Subscription status in their profile." However, it is not stated in their policy and so there was no confusionThis needs to be written into their policy to avoid future complaints

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ This email was sent on August 14, 2015: Hello XXXXXXXXXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I was able to locate your Zoosk subscription associated with [redacted] @XXXXXXX.XXXWithin your support request Incident #XXXXXXXXX: 1.) The Zoosk representative confirmed that you were not charged twice for your subscription, but our records indicate that upon your initial attempt to subscribe, the system was unable to successfully charge your credit cardHowever, it is possible that your credit card company or bank has placed an authorization hold on your account for the amount of the attempted purchaseThis is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfullyOften this authorization will show as a "Pending" charge on your online statementThis authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete The length of time that funds are held is determined by your bank or credit card's policiesPlease contact your bank/credit card provider if you need assistance with an authorization hold transaction Your second attempt at purchasing the subscription was successful, and Zoosk will only be collecting on the second, successful attemptYou have only been charged once for your subscription 2.) The representative also apologized for the trouble you've been experiencing while trying to log into your accountOur records indicate that you've successfully updated your password [redacted] times between August 11th and August 14thYour last successful login registered today, August XX XXXX Our records also indicate that you've been able to successfully message other members from your Zoosk account between August 11th through August 14th, which can only be done while you're logged into your account Within your second support request (Incident #XXXXXXXX), the Zoosk representative replied with the same information: You have not been charged twice for your subscription, but you may see a pending authorization hold (placed by your bank) for the initial attempt at purchasing the subscription, which was unsuccessful We recommend contacting Customer Support by phone if you continue to experience login issues with your Zoosk accountA representative will be able to troubleshoot with you on the phone to see where you may be running into trouble Users in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours from 7am-5pm, Pacific Time, seven days a week If you continue to experience issues with your account after troubleshooting with a representative, we will be happy to assist you with the cancellation of your subscription Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

I was a non paying member.until zoosk saidThere were over messages waiting for me to read if I paid for the service.Once I paid for the service Every Single Message was an Automated message all saying the Same exact thing.Not one person has Responded with a Legit Real Message....All Automated!!! This Company Scams people out of their money!!!!!! Oct

Initial Business Response / [redacted] (1000, 5, 2014/04/14) */ This email was sent on April XX XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/08/19) */ This email was sent on August XX XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We apologize for any confusion regarding the renewal of your subscriptionWe are currently experiencing higher email volume then normal, however per your email request we have already cancelled your Subscription and issued a refund for the Renewal of $ on Aug XX XXXXThe refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for the refund

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ This email was sent on July 01, 2015: Hello XXXXXXXXXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly Our records indicate that your started a 3-day Trial Subscription on Jul XX XXXXAll Zoosk Subscriptions started with a credit or debit card automatically renew at the end of each billing cycle until it is cancelled, which is outlined during the purchase processUnfortunately, we did not receive a request to cancel the subscription associated with your accountHowever, our records indicate that your Subscription has expired, as our system stopped the automatic renewal process as of Aug XX XXXX The renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewtermsThey are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com We would like to also confirm that your subscription never successfully renewed and you were not charged for a Zoosk subscription We appreciate your feedback regarding the automatic renewal process for Zoosk subscriptionsWe always appreciate hearing from Zooskers about how to improve their Zoosk experiencePlease know that your opinions are valuedI will be sure to bring this to the attention of the appropriate department Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support

Initial Business Response / [redacted] (1000, 5, 2016/01/29) */ Hi [redacted] , Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced Today we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly We apologise for the delay of your refundOur records indicate that we issued your refund of US$to the card ending in The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed [redacted] the date the refund was submitted Best regards, [redacted] Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) THE ONLY REASON I CHOSE YES IS BECAUSE I RECEIVED THE REFUND YESTERDAY..AND IT WAS ONLY SENT ONJANUARY 29TH...AFTER YOU CONTACTED THEMTHANK YOU FOR YOUR ASSISTANCE!!

Initial Business Response / [redacted] (1000, 5, 2014/12/22) */ This email was sent on Dec XX XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I understand you are inquiring about a purchase via iTunes, however, at this time we are unable to locate a Zoosk account using the email address you provided: [redacted] @outlook.com If the transaction is processed via iTunes, Apple requires customers who purchase a Subscription on iTunes to cancel those Subscription renewals through their App Store on their iDevice, or through their iTunes Store on their computerPlease note that once you turn off the auto renewal, you will not be billed for your Subscription in the future and your Subscription will expire at the end of your current billing cycle.Additionally, since your Subscription is processed via iTunes any refund requests must also be directed toward Apple as they do not provide billing information for Subscriptions processed via their service If you wish to contact iTunes directly, Apple asks their customers to go through their menu system in order to resolve their issuePlease follow the link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple: https://ssl.apple.com/emea/support/itunes/contact.html Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] S Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response / [redacted] (1000, 5, 2014/06/11) */ This email was sent on June XX XXXX: Dear [redacted] , Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I'm sorry that your recent experience on Zoosk didn't entirely meet your expectationsWe realize that dating can be trickySo at Zoosk our goal is to make things as fun and easy as possibleWe are always working to maintain a community in which users feel comfortable to date their way, whether they want to browse, flirt, or find a soul mateIf you think there is something we can improve upon in order to provide you with a better experience in the future, please feel free to let us know Our records indicate that you purchased a 6-Month Subscription on Feb XX XXXX, then cancelled the renewal of your Subscription on Mar X XXXX, you then requested a full cancellation and Deactivation on Mar XX XXXX when you still had time left on your SubscriptionAfter this time you then reactivated your profile and again requested a Deactivation of your profile on May XX XXXXOnce a profile is Deactivated, this profile is removed from Zoosk personals and no longer visible to other members The following happens upon Deactivation: - Your profile and your photo will no longer be visible to Members - Members can no longer reply to your prior flirts - You will no longer have access to messages in your account - You will lose all of your Zoosk Connections - You will no longer have access to any Coins purchased I apologize for any confusion concerning your profile informationZoosk is not affiliated with any other Dating Services and as such would not provide any information to these other servicesIf you have a profile with a different Dating service I would recommend contacting them to inquire as to how this information was obtained and how to go about removing this information as again we are not affiliated with any other Dating services Unfortunately you have disputed these charges with PayPal and as such our ability to issue a refund is removed pending PayPal's investigationAt this point it then becomes the decision of PayPal as to whether a refund is to be issued or notAlthough I am unable to issue a refund, I would be happy to reactivate your profile and provide you with the Subscription time that you have lost during your DeactivationIf you would like to accept this offer please respond tot his email and let me know Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) PayPal has turned this dispute over to Discover Card, so they are no longer disputing thisDiscover Card has contacted Zoosk and denied refundI want Zoosk to refund the money to my Discover CardIt seems very odd that pictures I submitted to Zoosk have showed up on match.comI have not been able to contact match.com to ask how they acquired my information Final Business Response / [redacted] (4000, 13, 2014/07/01) */ This email was sent on July X XXXX: Dear ***, Thank you for contacting Zoosk Customer Support I again apologize for any confusion, however as previously outlined once a charge is disputed via PayPal this removes our ability to issue a refund, Discover is welcome to contact us as we would be happy to explain the situationBut again once a dispute has been placed via PayPal this removes our ability to issue a refund as it is at that point up to PayPal to complete the dispute or not Thank you again for bringing this to our attention, I hope we are able to resolve this to your satisfaction Best regards, [redacted] Zoosk Customer Support Final Consumer Response / [redacted] (4200, 11, 2014/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I said, this was passed to Discover card, who has since then contacted Zoosk and Zoosk chose not to pursue a refundSeems to me [redacted] you are being as difficult as your Zoosk dating serviceI recommend that you contact Discover Card at X-XXX-XXX-XXXXI will contact PayPal, but you need to contact Discover, unless you continue to be difficult Thanks for your cooperation, [redacted] M Unhappy customer

Initial Business Response / [redacted] (1000, 5, 2014/12/09) */ This email was sent on Dec X XXXX: Dear ***, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I apologize for any confusion however, Zoosk does not create fake profilesWe have a team devoted to locating and removing fake profiles to create a fun and safe environment to meet, date, and potentially find a soul mate Our records indicate that you have already spoken with a representative and your profile has been deactivated per your requestHowever we understand you would like to erase the information on your profilePer your request, we have removed your profile and account from the Zoosk service Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response / [redacted] (1000, 5, 2015/03/27) */ This email was sent on Mar XX XXXX: Dear XXXXXX, Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly I'm sorry that your recent experience on Zoosk didn't entirely meet your expectationsWe realize that dating can be trickySo at Zoosk our goal is to make things as fun and easy as possibleWe are always working to maintain a community in which users feel comfortable to date their way, whether they want to browse, flirt, or find a soul mateIf you think there is something we can improve upon in order to provide you with a better experience in the future, please feel free to let us know Per your request, I have cancelled your Zoosk subscription and I have requested a refund of the $subscription fee Refunds are issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed [redacted] the date the refund was submitted Thank you again for bringing this matter to our attentionI hope that you found this information helpful, that we were able to resolve this matter to your satisfaction Best regards, [redacted] Zoosk Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)