Zulily LLC

Complaint: ***
I am rejecting this response because:Zulily does not make it clear that they only issue store credits when you purchase items there If that were clear, I would have known They make it very difficult to even find how to return an item Regardless of what they keep saying, my complaint stands I've been ripped off I do not want any of their products I want my money back so I can purchase a bathing suit from a reputable company Other companies make it easy Zulily has multiple complaints from customers on their Facebook page about this issue, too If Zulily knew anything about customer service and repeat customers, they would issue me a refund - period When a customer does not want your product, they should get their money back It is reprehensible that Zulily refuses to do what other good companies would do Standing by a policy that is not clear enough for your customers is bad business I want my money back
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: These Pop Ups are specifically in favor of this company, Zulilly, they personally benefit this business and the response is bland and vague. These steps are the first one taken and yet to have no working means to opt out of this nuisance is a violation of the receipients right to privacy. It is very self serving to claim no control while this practice serves only the interests of this businessI and all other people that has to constantly deal with this have a right to privacy. There has been no action to improve this action, nor will be unless the benefactor takes action to stop this
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have been out of town without email access until yesterday afternoon 10/4/17. I will return the items using the shipping label provided by Zulily. Please make note of the fact that Zulily stated that they sent a Flabel, and we actually received a USPS label. The stated effectivity of the label is days and the label may no longer work. We will take to the US Post Office today to see if they will accept that.This claim should remain open until we can confirm that Zulily has actually credited our credit card account
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I am still blocked from viewing my
credit card onlineI still do not have correct or valid charges per the mentioned email in response from ZulilyI have no idea what I actually owe and cannot view blocked accountI don’t understand being blocked unless they are hiding somethingI receive emails from credit card company telling me that my smart pay charges are declined and telling me to pay the amount in the email another wayVery unprofessional and sketchyI received an email from Brittany D on October 22, @ 17:EDT stating that the credit card being so new has had numerous glitches and they are working to refund multitudes of customers rightfullyStill hoping I am one of those customersNo proof yet
Sincerely,
*** ***

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the shipping charge on order ***. I do apologize for all of the confusion with this situation. I did do some digging to see what happened in this situation and I did find that we used an old copy
from an old event that had indeed given free shipping on these items. I have reached out to our buying team to make sure that any future events for these items will be corrected before they are featured again. I do see that the shipping for this order was refunded for you in addition to the store credit that you received. I am very sorry that it took so much time to have this resolved. If you ever need anything else in the future please do not hesitate to reach out to us at ***@zulily.com or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Complaint: ***
I am rejecting this response because:I will not accept the resolution until I actually have a credit to my bank account which has not yet happenedThank you for your timely and expeditious handling of this matterHappy 4th of July

Hello ***,
Thank you for contacting zulily through the Revdex.com about your shopping experienceI’m so sorry to hear about what you have gone through recentlyI will be more than happy to get this fixed for youI have issued a refund to your Discover for $and this will
become fully available within business days
I’d like to take the time and say thank you for being a zulily member and an amazing customer with us since last yearI can see that you have found some amazing items since thenValued members such as yourself are what make a company like zulily continue to grow and be able to provide our great savings and exclusive shopping eventsWe hope you continue to enjoy all that zulily has to offer, and give us feedback about our products so that we can make your experience magical
Please accept my humblest apologies for the inconvenience caused by thisIt is our number one priority to make our customers happy and satisfied in every way possiblePlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected]
We are always available if you have any further questions or concerns
Warmest regards,
Chanell D
Customer Service Supervisor
***@zulily.com

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the cancellation refunds on order [redacted].  I think that there may have been a bit of confusion about the refunds.  When the order was cancelled the funds had only been authorized to be removed...

from the card on file but had not been captured.  When the funds captured only $10.94 was taken from your credit card and the rest of the transaction was cancelled.  I have gone ahead and refunded the remaining $10.94 and replaced the $10.00 store credit on your zulily account to use on a future purchase.  If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615.  Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the refund for the Black Crisscross-Strap Leather Loafer.  I do apologize for the confusion over our return policy, it does state in section 2.6 of our terms and conditions:(a) Return Policy. zulily will...

only accept returns on products that are identified on the Product information page as eligible for return or as provided in Section 2.6(c). Once zulily confirms that your Product was returned in accordance with Section 2.6, your sole and exclusive remedy is a store credit in the amount charged for the applicable Product; provided that the credited amount will not include the applicable Delivery Fee, which is nonrefundable. Additionally, any applicable return shipping and handling fees will be deducted from the credited amount. Promotional shipping offers may not be applied to return shipping costs. Store credits may only be used for future purchase of Products on the Web site (excluding gift cards)After researching the order I do see that a $10 apology credit was given and a refund of your original shipping charge for this order was refunded back to your original method of payment in the amount of $7.53.  I do not see that at this time we have received the shoes back in our returns facility so no further action can be taken.  Due to the nature of the return our policy will stand and the item will be refunded back to store credit. Best,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello [redacted],
Thank you for contacting zulily through the Revdex.com about your first order. I’m so sorry to hear about what you have gone through recently. I will be more than happy to assist you with this order. I have issued a full refund to your original method of payment and this...

will become available within a few business days. A return label will be emailed over to you at our expense for these sunglasses to be returned back to us.
I hope this experience has not turned you away from us completely and as a special apology I have added a $30.00 store credit to your account to use for future purchase. The credit will remain available on your account for 18 months if you are willing to give us another try. It is our number one priority to make our customers happy and satisfied in every way possible. Please do not hesitate to contact us with further questions. You can call us at 877-779-5615 or email [email protected].
Warmest regards,
Chanell D.
Customer Service Supervisor
[redacted]@zulily.

Hello [redacted],
 
Thank you for contacting us via the Revdex.com about your concerns with the curtains on order [redacted].  I am so sorry that it has taken so long to receive any kind of action in this situation and I am more than happy to assist you with this today.  I have gone ahead and...

requested a refund back to your original method of payment and that should post back to you in 5-7 business days.  I am so sorry for the inconvenience of the back and forth and because of that I will be adding a $20 apology credit to your Zulily account for a future purchase.  If you ever run into any other issues please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615.
 
Have a great day,
Autumn M.
Customer Service Supervisor
Zulily.com
[redacted]@zulily.com

Complaint: [redacted]
I am rejecting this response because: I asked for a full refund and still owed around $35.00.  Zulily refuses to give me anything other than a credit for a portion of my return and I do not want to shop with them again.  They are simply ignoring my request for the entire refund.
Sincerely,
[redacted]

Hello [redacted]
 Thank you for contacting us via the Revdex.com with your concerns about the refunds on the account under email [redacted].  I am so sorry that we were not able to work out for what you needed.  I have gone ahead and reverted all but $24.05 of your store credit...

back to your original method of payment on file.  The $24.05 that remains was given as an apology credit for our site and can not be placed back to your original method of payment.  If you would like to have your account closed please be sure to email in the request to service at zulily.com or call us at [redacted] and we will be sure to get that taken care of for you.

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the damaged table from order [redacted].  I do apologize for the delay in response.  I was able to look into this for you and have fully refunded the item back to your original method of payment and you...

should see that in 3-5 business days.  Due to the amount of time you had to wait for resolution I have also added a $20 apology credit to your zulily account should you decide to shop with us again in the future.  If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello [redacted],Thank you for contacting us via the Revdex.com about your concerns with the refund on order [redacted].  I am very sorry for all of the confusion with this order!  I have gone ahead and requested the refund for the lanterns to be placed back to your original method of payment and...

that will be available in 3-5 business days.  If you have any other questions or concerns please do not hesitate to reach out to us at [redacted]@zulily.com or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello [redacted],
Thank you for contacting zulily through the Revdex.com. The total refund is $106.67 and it’s coming from three previous orders that you used your Discover card on only. The order number is [redacted] which is for a total amount of $25.82, order #[redacted] for a total of $49.92 and order #[redacted] for $30.93.
Best regards,
Chanell D.
Customer Service Supervisor
[redacted]@zulily.com

Complaint: [redacted]
I am rejecting this response because:
 
I never received such a response/email from anyone named Autumn that I can find.  I have kept all emails and conversation and I am unable to locate this email.  If it was in deed sent then it is an over site however this company is still awful to deal with.  
 
Sincerely,[redacted]

Hello [redacted],
 
Thank you for contacting us via the Revdex.com about your concerns with our two payment process.  I have looked into the situation but was unable to find any past due payments on the account with email[redacted]gmail.com.  If at anytime a payment is past due an email...

notification should be sent in order to correct the situation before it is brought to the collection agency.  If you ever need to change your billing information before the payment becomes due you can do that by going to my account/orders and view the order invoice to submit a change of payment type.
 
Have a great day,
Autumn M.
Customer Service Supervisor
zulily.com
a[redacted]zulily.com

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the charges on order [redacted].  I am so sorry for the delay in the release of the funds.  I have reached out to our finance department and they have made sure the funds were released and you should see...

that dropped off your account in 3-5 business days.  If you have any other questions or concerns please feel free to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello [redacted],
 
Thank you for contacting us via the Revdex.com with your concerns about the refund for order [redacted].  I am very sorry for the wait time that you have experienced to receive the manual refund.  The check has been cut and is on its way to you and should arrive in the...

next 3-5 business days.  If you have any other concerns please do not hesitate to reach out to us at [redacted] or by phone at [redacted].
 
Have a great day,
Autumn M.
Customer Service Supervisor
Zulily.com
[redacted]