Zulily LLC

I have reached out to the customer via email and have received one response but am still waiting on a reply. I have sent a return label for all items eligible for return. In this situation the shipping option that guaranteed these items to be delivered by Christmas was not chosen at
checkout. Thanks,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Complaint: ***
I am rejecting this response because: you’re failing to accept responsibility for your lack of customer care for this matter
Sincerely,
*** ***

I do not want to cancel the complaint until I recieve the refund, I just got the return label a few days ago and shipped it today. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***I am rejecting this response to the part of returning the items by August 2nd.We will be out of town until the week of August 6th.I can't cut my vacation or miss my reunion because of Zulily.Any other dates after that will work
Sincerely,*** ***

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the refund for order *** I am more than happy to get this resolved for you today I have reached out to my finance department for a manual refund of the remaining $from the order and they have
been able to have that refunded back to you I am including a receipt of the transaction as an attachment to this case I am so sorry for your wait on this issue If you have any other questions or concerns please do not hesitate to reach out to us at *** or by phone at *** ***.Have a great day,

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about order 724636796. After viewing the picture sent I do see that the item is very different from the one advertised and for that I am very sorry. I have gone ahead and requested a refund back to your
original method of payment as the item is no longer available for reshipment. The refund will post back in 3-business days. If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the delivery of the tickets on order ***. I did look into the situation and it seems the tickets are set up at will call to be picked up at the venue the day of the event. I am including a screen shot
of this description under the product info on our site. The tickets are final sale non refundable. If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***, After reviewing the item sent and after receiving additional information from the vendor about the product, we have no reason to believe this item is not authentic. Our vendor has provided his certificate of authenticity and provided an invoice identifying the *** goods. The wallet has been refunded back to you, because, you were not satisfied with the item received. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the Ipad purchase from order ***Typically these type of electronic devices are not returnable but in this case it seems the vendor was able to accept the return and I see that we have forwarded the label to
you. Please be sure to send the item back within two weeks time from the date the label was sent to you. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com about your concerns with the overdue payment on order ***. I do apologize for the frustration this has caused and would like to explain our process a bit further. Zulily customers are expected to maintain only one
account with us so when an order goes into past due status only the information from the account the order was placed can be used to contact the customer. The system will automatically generate an email when the payment reaches the past due status giving the customer a chance to change the payment type while the option is still available within our system. Once the payment is truant for days the payment is then turned over to a collection agency and we no longer have the ability to alter the payment within our own system. In a situation in which your email is no longer accessible we do ask that you contact our customer service so that the email can be changed on your current account. Updating your current zulily account will guarantee that you will continue to have visibility on all past orders you have placed with us as well as continuing to receive notifications for the account. In order to make your account current we do ask that you contact the collection agency at 866.350.7727. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

I have resolved this issue via email with the customer, she will be receiving a replacement bed and a $apology credit

Hello *** Thank you for contacting us via the Revdex.com with your concerns about the wrong dimensions given on order ***. I do apologize for the amount of time it has taken to get this resolved for you. I have gone ahead and requested a refund for all three of the Medium Entertainment
Storage Shelves and you should see that refund reflected on your original method of payment in 5-business days. If you have any other questions or concerns please do not hesitate to reach out to us at *** or by phone at *** *** Have a great day,

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the perfume refund for order *** I am more than happy to assist with this today I do apologize for the confusion it seems the agent you were working with had refunded the perfume to store credit and
your shipping charge to your original method of payment I have gone ahead and refunded what I could of the perfume back to your original method of payment but the $will remain as store credit as it was used on this purchase as such The remaining refund should post in 3-business days along with the $shipping charge which posted on our end on 8/18/ If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with your concerns on order ***. If you will please use the label that was sent to you I will go ahead and refund the order once tracking begins and this will be refunded back to your original payment method Once the refund
is requested this will void the return fees associated with the order. Going forward we will need to hold to our return policy if the items do not work out as intended. Please note that at the time these items were purchased under the item description they were shown as not eligible for return and therefore the return on these items has been given as an exception. If you have any other questions or concerns please contact [email protected] or by phone (877) 779-5615.Have a great day,Autumn M.Customer Service Supervisorzulily.com***

Complaint: ***
I am rejecting this response because: I was told by YOUR CUSTOMER SERVICE AGENT that you were sending these out and she wished they would stop It is absolutely ridiculous to think that of all my bank accounts, credit cards and other sites they are going to log into ZULILYThat is absurd and YOU KNOW IT!Show me proof that someone used my PERSONAL SECURE PASSWORD TO GO TO YOUR SITE, yet left my banking and all my credit cards alone.This is an untrue statement and even your own personal customer service agent acknowledges it.
Sincerely,
*** ***

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the item on order ***. I do see the mug from this order was delivered on 4/9/2018. If you had any trouble receiving the mug please let us know and we will look into taking further action.
I did a little research on your cancelled items and I do see that any that had the charges capture have been refunded back to you and I do see one order in which the payment was never captured only authorized and those funds were released back to your financial institution. If you have any further questions or would like to provide us with any further information or concerns please don't hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

I am working with the customer via email to try and find a resolution I have reached out to the vendor and will refund if I am not given tracking for replacement within hours

I have reached out to this customer via email and have not received a reply back The coat was able to be reshipped but the boots had to be refunded I am looking for the other order that is referenced in the case if the customer could please respond to my email with this information or
send a new email to [email protected] outlining this information I will be happy to get this resolved. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Complaint: ***
I am rejecting this response because:There is still no refund or even a pending refundIt has been days since this order was CANCELLED.
Sincerely,
*** ***