Zulily LLC

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the shoe refund on order ***. After reviewing the order I see that you have already been refunded back to your PayPal account on 10/22/and those funds should be available to you in 4-business
days. The refund was for the full amount of the shoes. If you have any other questions or concerns please do not hesitate to reach back out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Suprvisorzulily.com***@zulily.com

Hello ***,
Thank you for contacting us via the Revdex.com with your concerns for order ***. I am more than happy to try and get this situation resolved for you today. I want to start out by saying how sorry I am that the item you received only lasted for four months before part of the
item broke
I have gone ahead and queued a refund for the item for the full amount of purchase as well as queued a refund for shipping. Typically we would not refund the shipping as this was not the only item in your order, but I wanted to be sure to take care of it for you to make up for some of the run around you received when you contacted us about this issue. I have also gone ahead and added a $store credit to your account as an apology for the hassle
I really hope you will give Zulily another try and that this experience has not soured you completely from our site. I know that you will be able to find unique and wonderful items that you will enjoy for years to come. If you do have any questions or concerns in the future please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-
Have a great day,
Autumn M
Customer Service Supervisor
Zulily.com
***@zulily.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you,
*** ***

Complaint: ***I am rejecting this response because: I receivedRefund which took over weekHowever, no explanation was provided as to why this issue was handled this wayNo information was provided to me other than the matter was handled and the order handled and, I received this small information only after seeing the charge on my account.Sincerely,*** ***

See attached documents ***DOCUMENTS REDACTED BY Revdex.com***

Hello ***,
I appreciate your patience while we worked with the vendor to get the remaining item sent out on this orderIt shows that these pants was shipped out from our fulfillment center on 5/16/The tracking number is ***The estimated delivery date will be 5/21/16.
Please feel free to reach out to us at anytime and we would be more than happy to assist youYou can contact us at 877-779-or email [email protected]
Warmest regards,
Chanell D
Customer Service Supervisor
***@zulily.com

Hello ***,
Thank you for contacting zulily through the Revdex.com about your shopping experienceI’m so sorry to hear about what you have gone through recentlyI will be more than happy to get this fixed for youI have reviewed your account and a refund has been issued on
5/11/for $and $for the shipping charges to your original form of paymentThis will become fully available within business days
Please accept my humblest apologies for the inconvenience caused by thisIt is our number one priority to make our customers happy and satisfied in every way possiblePlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected]
We are always available if you have any further questions or concerns
Warmest regards,
Chanell D
Customer Service Supervisor
***@zulily.com

Hello ***,
Thank you for contacting the Revdex.com with your concerns about order *** I am happy to explain a bit more about how we work When purchasing with a credit card the amount is first authorized on the day of the order and then five days later the amount is
actually captured from your account The authorized amount will most likely appear as a pending charge until the capture is complete If you wish to not go through the authorization process then I suggest maybe getting a PayPal account to use when shopping on zulily as they will capture the funds immediately.
Have a great day,
Autumn M
Customer Service Supervisor
zulily.com
***@zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
SORRY THAT I JUST RECEIVED THE EMAIL FROM YOUR COMPANY AND I GOT THE REFUND SORRY THAT I GOT / RECEIVED YOUR EMAIL SO LATE THANKS FOR THE HELP AND THE CONCERN
Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:I have been told multiple times I was getting a check then then check doesn’t comeWe are approaching months and I don’t have a refundThis has been a run around for weeks one day your sending check next day your putting back on cardAlso it should take another 3-weeks on top of the months I’ve been waiting to get a refundI was sent a damaged handbag sent it back immediately and have been begging for my refund for monthsYou have also screwed up the credit on my cardI want this resolved ASAP! Thank you
Sincerely,
*** ***

I was in contact with this customer via email and the refunds have now all been put through If she has any other questions or concerns about the refunds she can respond back to our open ended email and I will be happy to assist

Dear***,Thank you forreaching out to us via the Revdex.com. I ammore than happy to assist you with this issue. I am sorry to hear that the items from your recent order #*** *** didn'tmeet your expectations I've issued youfull refund for all three bras from both orders
and added a $store creditto your account (it'll be available in the next business hours if it isn'talready showing in your account)There's no need to return the itemI'm surethat you are busy enough without having any extra items on your list.Please simply donate it to someone in need. Ifyou have questions about using your store credit, please see our [FAQ](www.zulily.com/faq-rts#cgc3). Thankyou for shopping with zulilyWe're available if you have additional questions. Have a great day, Faith B.Customer Service Supervisor***@zulily.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: While I am very happy to have been refunded for the first half of my order I do not consider this matter resolved until I receive and find acceptable the second half of my order which is not due to be mailed until next week. I am wary because it is from the same manufacturer as two of the subpar items I have returnedIf those two items (skirts) arrive smelling like cigarette smoke and made of flimsy fabric, I won't be pleased with them either
So I would prefer to leave the case open until all items in the order have been settledActually, it might be wiser to cancel the remaining order and refund me. That would avoid the hassle of me having to send it backI truly was excited about the products I ordered from you, but after seeing that first batch, I have totally lost confidence in your merchandiseI wear good quality linen garments every day and I know the difference between good stuff and badSincerely,*** ***

This situation was resolved by our Tier III supervisor Dale over the phone

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the shipment of order ***. I am so sorry that your item is running behind. I do see that we are attempting to get the item pushed through our fulfillment center and that should ship out to you
shortly. I do apologize for the delay we had an unexpected shipment delay from the vendor with the delivery of these items. I have gone ahead and refunded the shipping cost back to you as a one time exception as an apology for the delay of your first order. Please note that typically it does take a bit longer for our products to ship as we have to wait on most items to arrive from our vendors before we can ship them out to you. The estimated shipping time frame can be found at the bottom of the item description on our site. You can expect the refund of your shipping cost in 5-business days. If you have any other questions or concerns please do not hesitate to contact us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***, Unfortunately before we can credit for the items you wish to return we will need to receive the items back to our fulfillment center. Per our terms and conditions any items that you wish to have refunded do need to be returned in original condition, with tags, unworn and unwashed. Failure to comply or our policy may result in the closure of your accountReturn Policy(a) Return Policyzulily will only accept returns on products that are identified on the Product information page as eligible for return or as provided in Section 2.6(c)Once zulily confirms that your Product was returned in accordance with Section 2.6, your sole and exclusive remedy is a store credit in the amount charged for the applicable Product; provided that the credited amount will not include the applicable Delivery Fee, which is nonrefundableAdditionally, any applicable return shipping and handling fees will be deducted from the credited amountPromotional shipping offers may not be applied to return shipping costsStore credits may only be used for future purchase of Products on the Web site (excluding gift cards)Term and TerminationSubject to this Section, this Agreement will remain in full force and effect while you use the Web siteWe may (a) suspend your rights to use the Web site (as well as your zulily Account) or (b) terminate this Agreement, at any time for any reason at our sole discretion, including for any use of the Web site in violation of this Agreement or if we believe you are younger than Upon termination of this Agreement, your zulily Account and right to access and use the Web site will terminate immediatelyYou understand that any termination of your zulily Account may involve deletion of any User Content you may have postedzulily will not have any liability whatsoever to you for any termination of this Agreement, including for termination of your zulily Account or deletion of your User ContentEven after this Agreement is terminated, the following provisions of this Agreement will remain in effect: Sections 2.6, 3.2-3.4, 4, and 7-10.Best,Autumn M.Customer Service Supervisorzulily.com

Complaint: ***
I am rejecting this response because: They did not give me a complete refundThey gave me back $onlyMy original request for was for the full refund of $!!! It is not my fault that their sizing charts were offMy daughter who is even smaller than I am tried on this close and said that all of the clothing size charts were incorrect I have been completely ignored by customer service, and this is just not right .
Sincerely,
*** ***

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the shipping time frame on order ***. I am so sorry for the delay! I do see that on 12/7/your shipping for $has been refunded back to your original method of payment. Our
records indicate the pants were delivered as of 12/28/and if you still wish to return the item please let us know and we will get that set up for you. You can reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com