Zulily LLC

Hello [redacted] Thank you for contacting us via the Revdex.com about cancelling order [redacted] I am happy to help you out today Looking over the order I do see that is has already shipped out so I have gone ahead and sent you a label waiving our usual return fees so that once you receive the item you can go ahead and send it back to us for a refund back to your original method of payment I have gone ahead and refunded for the shipping fee and that will post back in 3-business days Our contact information can be found at the bottom of the homepage of our website under Contact us If you do have any further questions or concerns you can reach out to us at [redacted] or by phone at [redacted] Have a great day,

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about our return policy I do apologize for any confusion you may have had over the policy I wanted to direct your attention to a couple of places on our website where you can find our full policy The first location is within our terms and conditions sections 2.6.(a) Return Policyzulily will only accept returns on products that are identified on the Product information page as eligible for return or as provided in Section 2.6(c)Once zulily confirms that your Product was returned in accordance with Section 2.6, your sole and exclusive remedy is a store credit in the amount charged for the applicable Product; provided that the credited amount will not include the applicable Delivery Fee, which is nonrefundableAdditionally, any applicable return shipping and handling fees will be deducted from the credited amountPromotional shipping offers may not be applied to return shipping costsStore credits may only be used for future purchase of Products on the Web site (excluding gift cards).The return policy can also be found in a link under every item description on our site as well as the items eligibility to be returned The link to the policy is found under the item description and will look like this:RETURNS:This item is eligible for returnExclusions and shipping & handling fees may applyReturn PolicyClicking on the return policy will pull up the following:RETURN DETAILSWhether or not an item is eligible for return will be shown on each item’s product details page after the product descriptionItems eligible for return can be returned for zulily creditIf you are dissatisfied with a purchase that is return-eligible, you have days to submit a return request through the My Orders page of your accountEligible items can be returned for zulily credit — look at each item’s product details page to determine whether it is eligible for returnOnce your return request is submitted (see instructions below), you’ll be able to print a pre-paid shipping label and have days to send us your items!The returned items must be unused, unaltered and in the original packagingApparel must be unworn, unwashed and have the original tags attachedOnce we receive your return, you’ll get a refund in the form of store credit, minus a $shipping and handling feeThis $fee covers up to five items; if you are returning six or more items, an additional $will be charged for each additional five itemsThe shipping and handling fee includes labor and material costs, packaging and restocking fees, and it may exceed the actual cost paid by zulily to its carrier to send the item(s) back to zulily.Returns are available to US members only for return-eligible products shipped within the US (including APO/FPO/DPO addresses) and returned to zulily from within the USIf you're located outside the US, returns may be available as required by applicable local law.How It WorksSubmit a return through the My Orders page of your accountLook for “return” under the return-eligible item namePrint out your pre-paid shipping labelFollow the instructions that come with the labelMake sure the item is in its original conditionBe sure to include any packaging, warranty cards and accessoriesInclude the original packing slip, if it's available, as this will help us process your return fasterYou must use the issued zulily pre-paid shipping label to return your item(s))The shipping and handling fee is $for up to five items and will be deducted from your store credit refundIf you are returning six or more items, an additional $will be charged for each additional five itemsPromotional shipping offers may not be applied to return shipping costsPlease affix the pre-paid shipping label to your package before dropping off your package at any FedEx or US Post Office location.Your refund (less the shipping and handling fee) will be added to your account as zulily credit once we have received your return and assessed the condition of the itemPlease allow approximately five business days for credit to post to your account after the return has been received.Items not eligible for returnWe cannot accept returns on swimwear, intimate apparel, personalized items, food, makeup, heavy/bulky items and some electronics itemsTo determine return eligibility, look at the RETURN POLICY details on the item’s product pageIf something doesn’t meet your expectations, we’re committed to doing our best to find a solutionFor questions, Customer Service team at 877-779-5615.Returning a giftGifts may be returned for store creditTo return a gift, contact our Customer Service team at 877-779-5615.Damaged or Incorrect ProductsWe want you to love your zulily orderIf you ever receive a damaged, defective or wrong item, we want to make things rightOur Customer Service team is available to assist you seven days a week, at 877-779-5615.Reimbursed return costs with PayPalIf you use PayPal as your payment method, PayPal may reimburse you for return shipping fees charged by zulily, up to $per return on purchases made in a calendar year (between January and December 31)You'll need to request reimbursement via PayPalLimitations applySee PayPal for program details and for terms and conditions.How do I use my store credit refund?Any store credits on your account are typically applied automatically during checkout, but cannot be used with PayPal express checkoutPlease contact us at Customer Service before placing your order if you are unsure how to use your credit.What if I used Smart-pay?If you paid for the original purchase using Smart-pay, billing will continue for Smart-pay installments until the returned item is receivedThe amount you have paid to date (minus the original delivery fee and return costs) will be added to your account as zulily credit once we have received your return and assessed the condition of the itemPlease allow five business days for credit to post to your account after the return has been receivedIf you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-Have a great day,Autumn M.Customer Service [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

I have attempted to reach out to the customer via phone and left a message with my direct contact information I also attempted to send an email to the customer to find the best time to contact her via phone Due to the nature of the situation it is best resolved over the phone to get a clear understanding of what steps need to be taken to move forward If the customer could please respond to the emails sent with the best time and number for contact we will be happy to get in touch to get this resolvedAutumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Hello ***, I'm very sorry for the confusion, the $in store credit balance was left on your account after the refund was manually placed back to your original method of payment from order [redacted] The finance team did not take the credit amount off of your account after refunding Please see attached that the full amount was refunded back for order [redacted] , in the amount of $ The credit will not be removed and you can go ahead and use that on your next purchase if you wishHave a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Hello [redacted] ,Thank you for contacting us via the Revdex.com with your concern about the pricing and quality of the items on order [redacted] I would love to take a moment and explain a little more about our strike through pricing on our siteUnless otherwise noted, the strike-through price displayed for products on our Web site is based on the suggested retail price for the product provided to zulily by our vendorThe strike-through price is not a price at which zulily previously sold the productBecause we sell our products over the Internet nationwide and internationally, the strike-through price may or may not represent the prevailing price at any particular time or in every location, and we make no promises about the reliability or accuracy of any such informationNothing can replace your own comparison shopping, and notwithstanding the strike-through price information provided, if this is an important factor for you in your purchasing decision, we recommend you conduct your own individual research as well.I am more than happy to help out with your return Because you were not satisfied with the quality of the items received I will go ahead and authorize the items to be refunded to your original method of payment and a refund of your original shipping charge once the items are received If you have any questions or concerns please feel free to contact us at [redacted] @zulily.com or by phone at (888) 826-6564.Have a great day,Autumn M.Customer Service supervisorzulily.com [redacted] @zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHere are the photos of the dress I paid for and expected, and the dress I received instead.Sincerely, [redacted]

Hello ***, Thank you for contacting zulily though the Revdex.com about order number # [redacted] I am sorry to hear that you were sent a damaged itemI show that we have refunded you the full amount of $on 11-23-If you are not able to find the refund in your account you can reach out to your bank and give them processor Id code which is [redacted] And they will be able to locate those funds for youI have also reached out to our vendor to see if we are able to get you a replacement pair sentIf not we can find you a pair that is similar I see you have you are a new member with usWe truly valued members such as yourself, and we never want you to be unhappy with your purchaseWe hope you continue to enjoy all that zulily has to offer, and we will reach out to that representative for addition training Please accept my humblest apologies for the inconvenience caused by thisI'm issuing a $store credit to your zulily account you now have a balance of $This will automatically be credited to your next order and is available now on your accountIf you have questions about using your store credit, please see our FAQIt is our number one priority to make our customers happy and satisfied in every way possibleI hope that you will forgive us and continue to shop with us Please do not hesitate to contact me with further questions Warmest Regards,Anieca S.Customer service Supervisor [redacted] @zulily.com

Hello [redacted] , Thank you for contacting us via the Revdex.com with your concerns about the charges on order [redacted] I am so sorry for the delay in the release of the funds I have reached out to our finance department and they have made sure the funds were released and you should see that dropped off your account in 3-business days If you have any other questions or concerns please feel free to reach out to us at [email protected] or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Hello ***,Thank you for contacting us via the Revdex.com with your concerns about the watch on order I am very sorry that you were not happy with the item received I do see that we did give the dimensions of the watch under the item description on the site As per our terms and conditions section any item that does not arrive damaged or defective or as not as described on the site is returned back to store credit and a label fee is deducted from the amount of the return I see that a return label was already sent to you if you have not received the label please feel free to contact us at [redacted] @zulily.com or by phone at (877) 779-5615.Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Complaint: [redacted] I am rejecting this response because: I have been out of town without email access until yesterday afternoon 10/4/ I will return the items using the shipping label provided by Zulily Please make note of the fact that Zulily stated that they sent a Flabel, and we actually received a USPS label The stated effectivity of the label is days and the label may no longer work We will take to the US Post Office today to see if they will accept that.This claim should remain open until we can confirm that Zulily has actually credited our credit card account Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhen Zulily says for me to "Have a good day!", I certainly will! I am very pleased with Zulily's quick response to my complaint sent to the Revdex.comThe fact that I am receiving a full "refund" is above and beyond wonderful! This makes me feel confident about continuing to do business with Zulily and I cannot thank Zulily and the Revdex.com enough for this wonderful response! Sincerely, [redacted]

I have reached out to this customer via email and have not received a reply back The coat was able to be reshipped but the boots had to be refunded I am looking for the other order that is referenced in the case if the customer could please respond to my email with this information or send a new email to [email protected] outlining this information I will be happy to get this resolvedHave a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Hello [redacted] , Thank you for contacting zulily through the Revdex.comThe total refund is $and it’s coming from three previous orders that you used your Discover card on onlyThe order number is [redacted] which is for a total amount of $25.82, order # [redacted] for a total of $and order # [redacted] for $ Best regards, Chanell D Customer Service Supervisor [redacted] @zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Hello [redacted] , Thank you for contacting zulily through the Revdex.comI’m so sorry to hear about what you have gone through recentlyI will be more than happy to assist you with this matterI have closed your account as requested Please accept my humblest apologies for the inconvenience caused by thisPlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected] Warmest regards, Chanell D Customer Service Supervisor [redacted] @zulily

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the damaged table from order [redacted] I do apologize for the delay in response I was able to look into this for you and have fully refunded the item back to your original method of payment and you should see that in 3-business days Due to the amount of time you had to wait for resolution I have also added a $apology credit to your zulily account should you decide to shop with us again in the future If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-Have a great day,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com

Hello [redacted] , Thank you for taking the time to contact us via the Revdex.com with your concerns about receiving the incorrect item on order [redacted] I have taken over the correspondence with the vendor and they are going to be shipping out the correct item The tracking number for the new shipment is [redacted] and that will be shipped via FedEx I definitely feel like we have not responded to your requests in an appropriate amount of time and for that I am adding a $credit to your zulily account to use on a future purchase If you ever need anything please do not hesitate to reach out to us at [email protected] or by phone at (877) 779- Have a great day, Autumn M Customer Service Supervisor zulily.com [redacted] @zulily.com

Zulily did not fulfill the promise they agreed to Instead of refunding my entire purchase of 92.90, as they stated they would, the are still charging for the return as well as giving me a store credit and charging re-stocking fee Do I need to submit a brand new complaint? [redacted]

A return label is shown by our system to be successfully sent on 9/26/to the email on file with Revdex.com I have sent a follow up email as well as the return label and have received no response If further assistance is needed, if the customer could please respond to the email sent to the email address on file with Revdex.com I would be happy to assist furtherBest,Autumn M.Customer Service Supervisorzulily.com [redacted] @zulily.com