Zulily LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***, I was finally able to locate the pictures of the receipts sent from the postal service under a different email than that on your account. I have found the total amount to be $and I have added credit to your zulily account to equal the amount paid. I do apologize for the amount of time spent on all of this but it seems there was a bit of confusion with the correspondence going back and forth between the two email addresses. Unfortunately I am not able to refund this amount back to your credit card as this was not funds that were charged by us and therefor the sole remedy is a store credit in the amount of the charges as reimbursement. If you have any other questions or concerns please feel free to contact us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the refund on order ***. I do apologize for any confusion during our self return process. It does state on the final page of the self service process how much you can expect for refund back to
store credit and the amount deducted for return shipping. As an exception to our return policy which is available as a link under all items available on our site and provided to you below, I have reverted the $refund back to your original method of payment but the return shipping fee will remain as stated in our return policy. The refund should post back to your original method of payment in 3-business days. If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-Return Policy(a) Return Policyzulily will only accept returns on products that are identified on the Product information page as eligible for return or as provided in Section 2.6(c)Once zulily confirms that your Product was returned in accordance with Section 2.6, your sole and exclusive remedy is a store credit in the amount charged for the applicable Product; provided that the credited amount will not include the applicable Delivery Fee, which is nonrefundableAdditionally, any applicable return shipping and handling fees will be deducted from the credited amountPromotional shipping offers may not be applied to return shipping costsStore credits may only be used for future purchase of Products on the Web site (excluding gift cards). Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***, Thank you for contacting the Revdex.com with your concerns about fraudulent activity on your account. I do apologize for all the confusion that took place in trying to get the matter resolved. The remaining amount to be refunded was from items that had shipped before the orders
could be cancelled and therefor had to be refunded manually in our system. The refund has been put through to PayPal on 2/24/and has a transaction ID of ***. If you have any other questions or concerns, please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Resolved this issue with the customer via email

Hello ***,
Thank you for contacting us via the Revdex.com about concerns with the refund of the teakettle I am more than happy to try and get this situation resolved for you I have reached out to the refunds team and the teakettle has already been refunded to your original method of
payment, if you do not see this on your credit card statement then please contact me directly at ***@zulily.com and I will be happy to send you a copy of the transaction receipt I have also reached out to get the shipping charge refunded to you as it should have been due to the fact the item was defective I am so sorry for the experience you have had when dealing with our company and hope that in time you may decide to shop with us again If you do choose to shop again you will want to sign up with a new email address, if you have any question of how to do this I would be more than happy to help
Have a great day,
Autumn M
Customer Service Supervisor
Zulily.com
***@zulily.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the delivery of the Gold & Pink Embroidered Leather Cowboy Boot. I do apologize about the delay in delivery and that your little one did not have these in time for her birthday! I do see that
updated tracking indicates the boots were delivered on 5/21/by your local postal service. While the delivery of the package was out of our hands I do want to go ahead and place a $zulily credit on your account for the late arrival in hopes that maybe you will be able to find something extra to give to your little girl. I also want to apologize for the customer service experience you received with this situation and know that I will investigate this further. If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615.Have a great day,Autumn M.Customer Service [email protected]

Hello ***, Thank you for contacting us via the Revdex.com about your concerns about the refund on order ***. I am sorry for the confusion over the price paid for the item. I did pull up the order to research the situation and I found that the items original price was $but a
discount was used on the order making the price of the item $17.99. I also see that you were given the $credit back as a store credit since it was lost for this order when the item was refunded due to damage and another $credit was given because the item arrived damaged. Please see attached screen shots of the discount given for the item. If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***,
Thank you for contacting the Revdex.com with your concerns regarding order ***. I am so sorry we were unable to fulfil your item. I wanted to assure you that the refund has already gone through and that $has been placed on your Zulily account as apology to make up for
the inconvenience of the cancellation. I also wanted to make sure you are aware that a check for $is currently on the way to you but it does typically take six to seven weeks for it to arrive
Have a great day,
Autumn M
Customer service Supervisor
Zulily.com
***@zulily.com

Hello ***, Thank you for taking the time to contact us back via theRevdex.com. I attempted to reach out to you viaphone call and spoke with your husband to whom I passed along the informationin order to contact me back directly. The date that the refunds went through in our system was 8/05/2015, andthey were in two separate amounts of $14.99. If you have any more questions or concerns about the refundsthen please give me a call with the information that I provided over thephone. I also wanted to let you knowthat you should still be receiving the rest of your magazine subscription for 3more issues of each of the magazines in question. Have a great day,Autumn M.Customer Service SupervisorZulily.com***@zulily.com

Complaint: ***I am rejecting this response because: They have not returned any of our money as they said they would do three weeks ago. I feel they are nothing more that con artist who take the money and lie.Sincerely,*** ***

Revdex.com:
I am writing to see if I can retract my complaint against Zulily. They finally responded to me and are issuing my refund, I do not believe they are yet aware of the complaint since I only just filed it so I don't believe that is the only reason they are issuing the
refund. I just wish they had acted sooner.
Thank you,*** ***

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the shoe refund on order ***. After reviewing the order I see that you have already been refunded back to your PayPal account on 10/22/and those funds should be available to you in 4-business
days. The refund was for the full amount of the shoes. If you have any other questions or concerns please do not hesitate to reach back out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Suprvisorzulily.com***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the items on order ***. I am so sorry that the dresses did not appear as they were on the site! I have gone ahead and sent a prepaid label and once we receive the dresses back you will be
refunded back to your original method of payment. If you ever run into any issues again please feel free to contact us at [email protected] or by phone at (877) 779-we are more than happy to help! Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zuily.com

Tell us whyHello ***, Thank you for contacting us via the Revdex.com with your concerns about the refund for order ***. I am more than happy to look in to this for you. I did a little research on your order and I do see that a refund was attempted on 9/19/after your initial
contact with us. The refund was given error code *** due to the open *** dispute and the funds were not able to be returned at that time. On 9/25/a manual refund request was submitted to *** but was also rejected. On 9/30/a manual refund transaction ID *** was resubmitted to *** and has been acknowledged by their system and should post back to you 5-business days after the refund was accepted If you have any other questions or concerns please feel free to contact us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisor zulily.com***@zulily.com here

Hello ***,
Thank you for taking the time to contact us via the Revdex.com about your concerns with order *** I am very sorry that the quilt was not what you were expecting and want to let you know that we would never tell a vendor to send our customers anything of inferior quality
I do see that you have contacted us and were refunded for the quilt back to store credit, however due to the nature of your concern I will be reverting that refund to go back to your original method of payment I am very sorry again for all of the inconvenience and want you to know that we are looking into this situation very carefully If you ever have any concerns in the future please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-
Have a great day,
Autumn M
Customer Service Supervisor
Zulily.com
***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com about the incorrect item sent for order ***. I want to apologize for the circumstances and completely understand your frustration that we sent the wrong item. Unfortunately we no longer have the correct item in
stock. I do see you were refunded in full for the incorrect item as well as given a $apology credit on your zulily account for the situation. If you have any other questions or concerns please feel free to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have received the refund for the teakettle, but have not yet received a refund of shipping charges. Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***