Zulily LLC

This issue appears to have been resolved as the customer has reordered the hairdryer after being refunded and has received $30 store credit in order to make up for the purchase price discrepancy.  The item has been shipped and is estimated to be delivered to the customer on 9/5. Have a...

great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the rug on order [redacted].  I did look into the situation and see that we have sent you a return label to send the incorrect rug back to us on 6/27/2017.  Please use the return label to send the item...

back and as soon as we see that the tracking has movement we will go ahead and refund the item back to your original method of payment.  Once the item is on the way please send an email to [email protected] and we will get the refund processed. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

This customer reached out to us and was refunded the $5.95 shipping fee the day this case was filed.  If further assistance is needed please reach out to us at [redacted] or by phone at [redacted].

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the delivery of the [redacted] phase Hair Serum.  I am very sorry you did not receive the item.  After looking over the tracking it does seem that something happened to the package in...

transit and this message was given by [redacted]: 03/19/2018 8:21 P.M. Your package was damaged in transit. We will notify the sender with details. / Damaged merchandise discarded, balance being delivered. [redacted] will notify the sender with details of the damage.I have gone ahead and refunded the missing item and you should see that back on your card within the next couple of days.  If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service [email protected]

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the delivery of order [redacted].  I did some research on the order and your account information and I do see that the billing information has been updated correctly but the shipping information is still set up...

to go to your old address.  I do apologize for any inconvenience this may cause and would be happy to get that updated for you.  I did some research on the tracking and it seems that the items are currently being redirected to you by your postal service.  Once you receive the items please contact our customer service department at [email protected] or by phone at (877) 779-5615 to arrange return for any items that you will no longer need.  I do see the outstanding items include three Christmas Light Box's, a Red Tiny Tim Totes Premium Christmas Ornament Storage Chest, a Green Christmas Gift-Wrapping Paper Stand-Up Storage Bag and two Aldo Under Bed Storage Box's. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

I am currently working with this customer via email to resolve this situation.

Hello [redacted]Thank you for contacting us via the Revdex.com with your concerns about the damaged furniture item on order [redacted].  I do want to apologize for the amount of time it has taken to get this matter resolved.  I have reached out to the zulily buying team and a new order has been...

created to replace the damaged item.  Please note that we will be contacting you shortly via email with the tracking number for the new shipment and you can feel free at this time to dispose of the damaged piece of furniture that you received.  If you have any other questions or concerns please do not hesitate to reach out to us at [redacted] or by phone at [redacted]

Hello [redacted],
I understand of the return and the vacation. I know how hectic things can get when trying to pack and I want you to enjoy your vacation. If you can contact me at [redacted]@zulily.com once you return back from vacation I will be able to get another return label sent out to you. I don’t want you to have to pay to return items that arrived not as expected.
Thank you,
Chanell D.
Customer Service Supervisor
[redacted]@zulily.com

Hello [redacted],
 
Thank you for contacting us via the Revdex.com in regards to order [redacted].  I would be more than happy to address the issue of the store credit refund.  I have gone ahead and reverted the store credit for the item in order [redacted] and refunded the shoes in order...

[redacted] to go back to your original method of payment.  I am so sorry you were not able to find an item from our site that has absolutely delighted you. 
 
Have a great day,
Autumn M.
Customer Service Supervisor
Zulily.com
[redacted]@zulily.com

Hello [redacted],
 
Thank you for contacting us via the Revdex.com with your concerns about order [redacted].  I am so sorry that it has been such a hassle to get this taken care of but I am more than happy to make this right for you today.  I have gone ahead and requested a refund for...

the comforter and the curtain panels and that should post back to you in 5-7 business days.  I am going to stand by what the original rep had instructed you and ask that you donate the items received to a good cause instead of trying to continue to return the items back to us.  I do hope that you will be able to give us another chance after this ordeal.  If you ever need anything please do not hesitate to reach out to us at [redacted] or by phone at  [redacted]5.