Zulily LLC

Complaint: ***
I am rejecting this response because: They did not give me a complete refundThey gave me back $onlyMy original request for was for the full refund of $!!! It is not my fault that their sizing charts were offMy daughter who is even smaller than I am tried on this close and said that all of the clothing size charts were incorrect I have been completely ignored by customer service, and this is just not right .
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Tell us why here..Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the return of your recent items. I am very sorry the items did not work out for you. Per our terms and conditions section when an item arrives and is not damaged or defective it is a
not as expected item and all refunds are given back as store credit and the applicable fees are deducted from the amount of refund (shipping/restocking). If you believe an item to be defective then we do ask that you send in pictures showing the defect in the item to [email protected], please also provide a brief description of the defect in the item. If an item is determined to be defective then the refund will be given back to the form of payment used on the order so if a credit card was used the credit card will be refunded if store credit was used the refund will be placed back to store credit. Please note that we do ask that you notify us within days of receipt of an item if you wish to return or if the item was received with defect. If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Complaint: ***
I am rejecting this response because:The promotional coupon of $was for the entire order, not just the bookI logged on to my zulily about and three is no credit applied to my account as of 7:am EST March, 31, After all thetime and trouble I have gone through, the store credit is not satisfactory as I will not order from your company again.
Sincerely,
*** ***

Hello ***,
Thank you for contacting us through the Revdex.com about your concerns with the recent orders on your account Due to the account closure you will need to contact your financial institution in regards to any more refunds you may still be missing I'm very sorry for all of
the confusion
Have a great day,
Autumn M
Customer Service Supervisor
Zulily.com
***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the store credit refund on order ***. I do apologize for the confusion about our returns policy but as stated in section of our terms and conditions.(a) Return Policyzulily will only accept returns
on products that are identified on the Product information page as eligible for return or as provided in Section 2.6(c)Once zulily confirms that your Product was returned in accordance with Section 2.6, your sole and exclusive remedy is a store credit in the amount charged for the applicable Product; provided that the credited amount will not include the applicable Delivery Fee, which is nonrefundableAdditionally, any applicable return shipping and handling fees will be deducted from the credited amountPromotional shipping offers may not be applied to return shipping costsStore credits may only be used for future purchase of Products on the Web site (excluding gift cards).This information can also be found when completing a self service return by clicking on the link to our return policy. Unfortunately we will not be able to revert the refund back to your original method of payment at this time as the refund has been processed in accordance to our policy.Best,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHere are the photos of the dress I paid for and expected, and the dress I received instead.Sincerely, *** ***

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the refund of the bathing suit on order ***. I am very sorry the item did not work out for you. Swim wear is actual one of a handful of items we are unable to accept as a return as we are not
authorized to resell the item when it comes back. Under the item description it did note that the item is ineligible for return in this case we were able to make an exception with this being your first order and go ahead and refund the item back to store credit without it being sent back to us. I will include a screen shot showing the items ineligibility for return as well as our return policy where it states we can not accept swim wear. I do apologize for any inconvenience this may have caused but our return policy is also as such that any items returned for sizing issues will be issued a refund back to store credit when received. If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if a check is sent through the mailIt should be sent to my home address at *** *** St*** ** ***. Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to methank you so much for you helpand please extend my gratitude to Zulily.com as well. Sincerely, *** ***

Hello ***,
Thank you for contacting us via the Revdex.com with your concerns about the shipping for the items in your cart. I would love to see what I can do in order to assist you. I did take a look at your account and I see in your cart that the shipping for the items is free. The
shipping offers depending on what they are given for can take a couple days to show up on your account but I do see the offer is in place and it does seem to be working.
I did want to let you know a bit more about the free shipping offer so as to alleviate any future confusion. The furniture and bulky items referred to in the offer will show that they are not part of shipping or promotional offers once they are placed in your cart. The reason these items are not part of the offer is because they do not come from the Zulily fulfillment center but instead from another vendor that Zulily has partnered with for the event on our site, these items will be shipped separately from the other items that may have been purchased through our site and may have differing shipping time frames
I do hope that you will decide to take advantage of our offer and use the free shipping on the items in your cart. If you do need any further assistance please do not hesitate to contact us at [email protected] or by phone at (877) 779-
Have a great day,
Autumn M

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:I am still concerned that you allow these people to run a website when they dont have in inventory the products they advertise nor do they have access to the products they advertiseThey take your monies and then try to get the goods, often unsuccessfullyYou have allowed them to exist because you dont force them to inventory goods and allow them to escape punishment by simply refundingThis company is a scam situation and you're failure to protect the consumer is notedSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** Thank you for contacting us via the Revdex.com about your concerns with the refund from order *** I am more than happy to help you out with this today The request is in place to get the remainder of the refund from the order placed back to your original method of
payment You can expect confirmation of the refund via email shortly If you have any other questions or concerns please contact us at *** or by phone at (877) 779-5615. Have a great day,

Complaint: ***
I am rejecting this response because:
I am still blocked from viewing my
credit card onlineI still do not have correct or valid charges per the mentioned email in response from ZulilyI have no idea what I actually owe and cannot view blocked accountI don’t understand being blocked unless they are hiding somethingI receive emails from credit card company telling me that my smart pay charges are declined and telling me to pay the amount in the email another wayVery unprofessional and sketchyI received an email from Brittany D on October 22, @ 17:EDT stating that the credit card being so new has had numerous glitches and they are working to refund multitudes of customers rightfullyStill hoping I am one of those customersNo proof yet
Sincerely,
*** ***