Zulily LLC

I have reached out to [redacted] via Email after realizing...

my original email had gone missing from my inbox.  I have reverted the refund for both items back to the original method of payment as well as refunded the shipping cost for the order.  The refund should post in 4-6 business days.
Autumn M.
Customer Service Supervisor
zulily.com
[redacted]zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received my item, so the dispute can be canceled if possible.
Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],Thank you for reaching out to us via the Revdex.com. I am more than happy toassist you with this issue. I am sorry to hear that the items from your recent order # [redacted] and [redacted] didn'tmeet your expectations. I know how exciting it can be to find the perfect items and the...

anticipation behind waiting for its arrival. I was able to look further into these orders and I contacted the vendor to see if we were able to send you a replacement. It appears that they are completely out of stock at this time.  I also saw that for order # [redacted] and [redacted] you only paid a shipping cost of $7.95 for the four items to be shipped to you. It seems that on 8/29/2015 one of our representatives sent you a paid return label to send the three items back to us. At the same time it sounds like you sent back the items through your ownshipping method. I apologize that you paid for shipping prior to receiving our email with the prepaid label included. Even though we are final sale site, our ultimate goal is for you to be happy with your items from zulily. I have added a $15 store credit on your zulily account to help offset the shipping cost you paid to send the items back to us. I have also given you a full refund for the following three items:Order #[redacted]Ivory & Navy Teapot Regatta 1.0-Tog Day-Nap Travel Grobag$27.99Order #[redacted]Turquoise Tie-Dye Shirred Maxi Skirt $12.99Dark Gray & White Trim Midi Skirt $12.99Thank you so much for being one of our new and loyal customers. If you need assistance with an order or have any further question please feel free to call [redacted] Monday-Friday, 5am-8pm, Saturday & Sunday 6am-6pm  or email [redacted]@zulily.com anytime. We will be more than happy to make it right for you.  Have a great, Faith B.Customer Service Supervisor[redacted]@zulily.com

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns for order [redacted].  I am happy to explain this process a bit better for you.  Your funds were captured immediately after the order was placed because the order was placed with PayPal.  The agreement set up...

with PayPal outlines this process and is only the case with secured payment method purchases on our site.  If the purchase had been placed using a credit card then the amount would have been a pending charge until five days after the purchase is made.  The reason we capture the amount after five days is because our items often times have to come from our vendors before being shipped off to our customers.  Once you place the order on our site a mass order is placed with the vendor for the items once the event is over (typically events run for 3 days) and then the vendor must ship the items to our fulfillment centers.  I do see that a manual refund was put through for your order as of 10/17/2017 and you should see that available via PayPal in about 4-6 business days.  If you have any other questions or concerns about our policy's or procedures please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615.  Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello Revdex.com, I am currently corresponding with this customer via email to try and resolve this situation.   Thanks,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the refund on order [redacted].  I want to apologize for your wait on the refund.  The refund has been put into the system and you should see that back to your credit card in the next 2-3 business...

days.  I have also gone ahead and placed a $20 credit on your zulily account for a future purchase as an apology.  If there is anything else we can do for you please feel free to contact us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the cancellation refund from order [redacted].  I do apologize that it has taken so much time to get this resolved.  I have reached out to our financial team and the refund check was sent out 10/5/2016...

and should arrive in 5-7 business days.  If you have any other questions or concerns please feel free to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

I accept as long as my account will be credited with all payment, credits, refunds and cancellations correctly and proof is sent to me. I have made numerous payments to Zulily credit card and I don't believe all payments and credits and refunds have been credited properly. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], Thank you for contacting us via the Revdex.com about your concerns with your recent returns.  I do apologize if our system was not behaving properly.  I will need to request that the items are shipped back to us but I am going to leave a note on your account that once the...

items are received if you contact us we will refund the return shipping back to store credit for so that you will have only paid our $8.95 fee once per 8 items returned, anything over 8 items will be eligible for another fee.  I am also going to go ahead and set your account up to be sent to our supervisor team for any future issues so that we can be sure to take care of your concerns in a more timely manner.  If you need anything else please do not hesitate to reach out to us at service*zulily.com or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]zulily.com

Complaint: [redacted]
I am rejecting this response because:This is a complete rip-off.  Your return policy is NOT shown in the item I purchased.  I do NOT want anything your store has to sell now.  I WANT MY MONEY BACK.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please see attached for the requested photos. It would only allow me to upload 4 images, so please let me know if there is a way to send the final image.

I finally received the remaining refund just a few days ago. It has now been taken care of. Thank you.

Hello [redacted],
Thank you for taking the time to let us know about your concerns with order [redacted] via the Revdex.com.  I would be more than happy to help you out with this today.  I am very sorry that the shoes did not work out for you!  I have gone ahead and reverted the refund to...

store credit and $93.98 is now pending to go back to your original method of payment and that should be available in about 5-7 business days.
Please do not hesitate to reach out to us with any concerns in the future at [email protected] or by phone at (877) 779-5615.
Have a great day,
Autumn M.
Customer Service Supervisor
Zulily.com
[redacted]@zulily.com

I am working with the customer via the phone and email to get this issue resolved.

Hello [redacted], Thank you so much for contacting us with your concerns aboutorder [redacted] via the Revdex.com.  I wouldlove to help you out with this situation today. I am so sorry that you have concerns about the authenticity of themerchandise you received.I have checked with the vendor...

specialist for the vendor whooffered the item on our site and I have been assured that the vendor had tosign a certificate of authenticity before we would sell there items on oursite.  I have not been informed of anyother suspicion of the items not being authentic.I wanted to let you know that since I am unable to prove incomplete certainty that the item is legitimately the name brand it was sold asI am refunding you in full for the frames and you should see that back in 3-5business days or on your next Bill Me Later invoice.I am so sorry for the inconvenience that this has caused andfor the time you have had to take to confirm that what you received isauthentic to what you ordered.  If youever have any other questions or concerns about any of the items from Zulilyplease do not hesitate to reach out to us at [redacted]@zulily.comor by phone at [redacted] Have a great day,Autumn M.Customer [redacted] SupervisorZulily.com[redacted]@zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello ***,
Thank you for contacting zulily through the Revdex.com about your order. I have pulled up your account and I’m not showing any orders being placed for kids clothes. I do show you have an order processing for $19.94 but the item is a Signs of the Season Angel Solar Garden...

Stake. If you would like to cancel the order we can refund that $19.94 back to your MasterCard ending in ***. If this is not that order that you are speaking about can you please give us the order number and we will be more than happy to make this right for you.
Warmest Regards,
Anieca S.Customer service Supervisor ***@zulily.com