Zulily LLC

Hello [redacted],
I am so sorry that we were not able to get your items out to you due to complications with your address. I have went ahead and issued a full refund in the amount of $77.90 to your original form of payment for the order [redacted]. I'm issuing a $20 store credit to your zulily account for the inconvenience caused by this. This credit will automatically be credited to your next order and is available now on your account. If you have questions about using your store credit, please see our [FAQ]([redacted]
I will like to take the time and say thank you for being a Zulily family member and an amazing customer with us since 2012. We hope you will accept our apology and continue to enjoy all that zulily has to offer. Always feel free to email, chat or call in we are always here to help.
Thank you,
Chanell D.
Customer Service Supervisor
[redacted]@zulily.com..

I have contacted [redacted] via email to resolve this situation and we have come to a mutual agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks very much.

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the refund from the cancellation of order [redacted].  I am very sorry for your wait!  I have contacted our finance department and they have manually refunded the remaining balance of $50.37.  The refund...

should post back to your PayPal account in 5-7 business days.  I have also gone ahead and placed a $10 apology credit on your zulily account should you decide to give us another chance in the future.  The credit will remain for 18 months.  If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615.  Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

I'm amazed how quick the company contacted me. I tried for months to resolve the issue with Zulily without successes. The representative contacted me by phone a couple days after and told that they are taking care of my case and will contact me with search result. I hope to get my merchandise or compensation back soon. Thank you so much for the help Revdex.com! 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They located the two pairs of missing pajamas and had them shipped directly to me.  Thank you for your assistance.  
Sincerely,
[redacted]

.Dear [redacted], Thank you for reaching out to us via the Revdex.com.I am more than happy to assist you with this issue. I have looked at your orderand it appears that the Weatherproof Purple Cinched Puffer Jacket can be refunded. I have noticed that we doshow the name Weatherproof in the description. I...

understand how important thebrand name is to you and that you want to receive a great coat at a greatprice. I would like to make right of this, you have been refunded in full in theamount of $18.99 and I have also added a $ 10 store credit for your next order. If you have any further questions or concernsplease feel free to contact us at [redacted]@zulily.com or by phone[redacted]   Have agreat, Faith B.CustomerService Supervisor[redacted]@zulily.com

Hello [redacted],
Thank you for contacting zulily through the Revdex.com about your order [redacted]. I’m so sorry to hear about what you have gone through recently. I will be more than happy to get this fixed for you. I have issued a refund to your original method of payment for $49.99 and...

this will become fully available within 7 business days. I have placed an order for a new table to be sent out to you at no cost to you and this will be arriving by the end of next week.
I’d like to take the time and say thank you for being a zulily member and an amazing customer with us since February of 2014. I can see that you have found some amazing items since then. Valued members such as yourself are what make a company like zulily continue to grow and be able to provide our great savings and exclusive shopping events. We hope you continue to enjoy all that zulily has to offer, and give us feedback about our products so that we can make your experience magical.
Please accept my humblest apologies for the inconvenience caused by this. It is our number one priority to make our customers happy and satisfied in every way possible. Please do not hesitate to contact us with further questions. You can call us at 877-779-5615 or email [email protected].
We are always available if you have any further questions or concerns.
Warmest regards,
Chanell D.
Customer Service Supervisor
[redacted]@zulily.com

I am so sorry.  I responded the next day as soon as I confirmed Zulily had in fact refunded the $24.99, however my Apple Mac is having some serious email issues so perhaps it didn’t go through.  The complaint was settled satisfactorily.  I will not be buying from them again, but they did refund so I am very pleased.  Thank you again for ALL your assistance in this situation.  Gratefully, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],It was nice talking to you and if you have any other concerns or questions please let me know.Have a great day,Autumn M.Customer Service SupervisorZulily.com[redacted]@zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for resolving this very serious matter. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Zulilly: For future reference, please improve your customer service and refund policy upfront. A customer should not have to resort to Revdex.com for easily resolvable issues.

Hello [redacted],Thank you for contacting us via the Revdex.com with your concerns about your account closure.  Your  account was closed for abuse of our policies and violation of zulily’s website terms and conditions. We will not be able to reopen your account, but, as a courtesy, we are issuing...

you a check in the amount of $146.72, which amount represents the amount of credits in your account at the time the account was closed.  Please allow 8-10 weeks to receive your check by mail.Best regards,[redacted]Customer Service SupervisorZulily.com[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory of returning $257.01 of  $281.51 (minus the $24.50) to me back the method of payment used.

Complaint: [redacted]I am rejecting this response because:
Thank you very much. Just wanted to let you know I have not received a return label and I only received half my order to start with and no money has been placed back into my account. 
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com: Hello, while I still do not believe that I broke any rules as I was told to keep or donate any items, I do understand zulilys frustration in this matter with all of the issues I did end up having, I appreciate the courtesy of giving me back my refunded money that had been in my account when it was closed, and see this as only fair given it was indeed my money that I was made to take as store credit (which at the time was fine because I frequented your site) I will miss the finds I did get from zulily, and hope maybe someday this will be undone, but in the meantime I appreciate the business issuing a check to me in the amount I had in my account. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted], Thank you for taking the time to contact us via the Revdex.com with your concerns about the cancellation refund of order [redacted].  I am happy to explain a little more about our cancellation process.  The day you place an order on our site the amount is authorized through the...

credit card you have chosen to use but the payment has not yet been captured.  The payment is not captured for an order until five days after the purchase was placed.  Order [redacted] had simply been authorized through your card when you decided to cancel so the payment while it was being held as a pending payment had not actually been taken out of your account.  Once the order was cancelled the capture for the payment was cancelled so when the funds would have been captured instead they were released back to your account as if the transaction hadn't happened.  Due to this process a refund will not be visible, however the transaction should no longer show on your account either.  If you would like to check into this with your financial institution the processor ID for this transaction is [redacted].  Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello [redacted], The shipping charge that remains is not for the item that did not ship but for the order placed on the same day that has shipped and was delivered on 4/27/2018.  This order #[redacted] contained the Navy Paisley Kimono - Women.  Please see attached screen shot of free shipping given to this order due to shipping paid on the previous.  Please note that had shipping not been paid on the previous order shipping would have been charged for this order. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com