Zulily LLC

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the missing refund from order [redacted].  I do apologize for the delay in refund!  Our finance team has been able to look into this and have manually refunded the $69.99 back to your PayPal account with...

transaction ID [redacted].  If there is anything else we can assist you with please do not hesitate to reach back out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello [redacted] Thank you for contacting us via the Revdex.com about your concerns with the refunds on order [redacted].  I am more than happy to assist you with this today.  I do see that two of the items from this order have already been refunded back to your original method of payment...

and I have gone ahead and had our finance team push through the refund for the Pink Camo Overalls back to your original method of payment.  The transaction code for the refund is [redacted] and you should see that post back very shortly if it has not posted back already.  If you have any other questions or concerns please do not hesitate to reach out to us at [redacted] or by phone at [redacted]. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello [redacted],
Thank you for contacting the Revdex.com about order [redacted].  I am so sorry about the issue you are having with receiving the gift card E-mail.  I do see that the payment for the gift card is under review in our system and that is keeping the transaction from completing at this...

time. 
I see that in your Revdex.com request you would like to be refunded for the gift card so I am going to go ahead and cancel the order.  The cancellation will que a refund back to your PayPal account, the refund will take 5-7 business days in order to process back to you.  I am very sorry for all of the inconvenience this has caused to you and that this has tied up your time and money on a gift you meant to be for Christmas.  If there is anything else we can do for you please do not hesitate to contact us at (877) 779-5615 or by email at [email protected].
 
Have a great day,
Autumn M.
Customer Service Supervisor
Zulily.com
[redacted]@zulily.com

Complaint: [redacted]I am rejecting this response because:
my account has NOT been closed.  I can still access their web site, so my information has not been deleted.  I asked that my information be removed, and that has not been done.
Sincerely,
[redacted]

I am working with this customer via email to try and resolve the situation. Best,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Complaint: [redacted]
I am rejecting this response because:I was told by Zulily that IF the item's return policy said it was eligible for return, that I would be charged the $8.95 and for me to look at the return policy for each item.  EVERY item I purchased said "ITEM IS NOT ELIGIBLE FOR RETURN"!  Therefore, I should not have been charged the $8.95!!!!  I am still asking for the refund AND the latest return I made was given in store credit.  I DO NOT WANT STORE CREDIT AND NOTIFIED ZULILY ABOUT THIS AND GOT ONE OF YOUR AUTOMATED RESPONSES.......  I never get a real person's response!  I want to close out my account completely and will not be doing business with Zulily anymore as your quality has declined!  I want my paypal account credited immediately!!!!!!  And, I should not be charged $8.95 to return if the item says it's not eligible.  That's false advertising!!!!
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and I have received the check from Zulily for my full refund a couple of days ago. I am very appreciative to the Revdex.com for all of your help with this problem. I do not think that Zulily would have ever refunded my money to me without your intervention. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted], Thank you for contacting us via the Revdex.com with your concern with the recliner on order [redacted].  I am more than happy to help with this today.  I do see that we had reached back out to you a couple time after you had sent in the pictures of the damage to the item because...

our representatives were not able to open the photos that were sent.  I use a different system so I was able to open the pictures you had originally sent and get them over to the vendor for the product.  The vendor did respond and they will be sending out a replacement.  The order will take 3-4 days to process but I will send an email with the tracking as soon as it is received.  If you have any other questions or concerns please feel free to contact us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

when I received the item that has incorrect description from your website, I contacted Zulily more than once, I emailed zulily 3 pictures measuring  the item showing the incorrect description. Zulily responding saying I can return the item, which the S&H would be deducted (I paid $12 fro S& H) from my payment, a restocking fee would deducted and I would get store credit. If Zulily sends me items that are not as described or are defective I expect to receive a full credit back on my orifpgibpnal form of payment on everything I had paid on the items including the S&H. I had a 19.99 store credit and had also ordered the yoga pants with that credit. The pants are defective the seams on them are sewn terribly. I did not notice the defect until I went to put them on. I am seriously exhausted dealing with Zulily. 98 percent of the items I have ordered are defective. I had to throw them in the garbage. I have no problem returning the defective items back to you, but I expect a full refund back on my credit card not a store credit and a not a charge of restocking fee and the full price of S& H. The way Zulily does business is terrible. We, as consumer, should not have to go thru all of this stress if the company continuously sells defective and incorrect items. I have been trying to stop buying  from your store for a very long time but again I do not receive back my original form of payment if I return the items, I just keep getting store credit. If you send me a prepaid label and give me back the original for of payment including the S & H and credit back the original form of payment including the store credit I had that I used for the yoga pants which ar defective also. I will drop this complain. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

This matter has been resolved via customer service.

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the cancellation of order [redacted].  I would like to apologize for the inconvenience this has caused and want you to know that cancelling an item is always a last resort here at zulily.  The reason for cancellation is not clear and I do apologize that you have received so many different responses about this.  The item is currently not available to us to ship out and your initial charge of $214.49 will not be deducted at the time the payment is captured.  The shipping charge for this order will remain as order [redacted] received free shipping as a result of the shipping charge from this order.  I have gone ahead and placed a $50 store credit on your zulily account to reimburse for the discount lost due to cancellation.  If you have any further questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello [redacted], Thank you for contacting us via the Revdex.com about your concerns with updating the second payment for order [redacted].  Unfortunately this order was cancelled due to trouble receiving this item and the order has been refunded back to you what was already paid and the second...

payment was cancelled.  I will definitely have our tech team look further into the issue of updating a payment for our non US customers.  If you have any other questions or concerns please feel free to reach out to us at [email protected] or by phone at (888) 826-6564. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com.

Dear [redacted], Thankyou for reaching out to us via the Revdex.com. I am more than happy to assist you with this issue.  I am sorry to hear about your recent order #[redacted].  I see that you have been valued customers of ours since 07/19/2012. I understand that you have a few concerns about...

our freeshipping promotion and how we work.  Iwould love to share this information with you:As you know we are a littledifferent from other online sites and companies. Please allow me to explain.Our site is final sale and a flash sale site (meaning that our items are onlyavailable for three day and we do not house any items).  We will show the items on our site and thenorder them from thousands of vendors from all over the world and then they areshipped in large bulk orders to our shipping facility. Once the items arrivehere we break down that large shipment into individual packages. Then we sendthe individual orders to our customer.   Sometimewe have items on our site that are shipped directly from the vendor to you.(Free Shipping promotions are not eligible for these items).Our Freeshipping promotion is clearly noted at the top of the home page as such:“ALL-DAYSHOPPING, ONE-TIME SHIPPING Place one order, then get FREE SHIPPING ’til 12ampt tonight. see details”.Once youclick on the see detailsyou will be able to read the rules and regulations.All-Day Shopping, One-TimeShipping Details:One order with paid standardshipping must be placed to activate free standard shipping. Onceactivated, free standard shipping will apply to qualifying subsequent ordersplaced by 11:59pm pt on the same calendar day. All orders must bemade using the same zulily account, and must be shipped to the same name andaddress.Thestandard shipping charge for qualifying orders will appear during checkout as$0.00.·        Non-standard shipping options foritems that are ready to ship (including "fast," "faster"and "fastest") do not activate free standard shipping, and freestandard shipping cannot be used to pay for these options·        For orders containing items thatare heavy or bulky (strollers, furniture, rugs, etc), the customer is responsiblefor standard shipping charges plus any applicable surcharges (surcharges willbe noted in checkout) (Such as your Ahoy Doggie Pirate Ship Rocker)·        Offer is valid in the UnitedStates (including Alaska, Hawaii and APO/FPO/DPO addresses)·        Shipments to Alaska and Hawaiimay incur shipping fees·        Not valid on international orders·        Some items are not eligible forfree shipping and are excluded from all shipping promotions (such as your Lemonade Stand Set)·        From time to time we may runpromotional offers on our shipping prices. Selection for inclusion into apromotional offer is in our sole discretion. The nature of any promotionalshipping offer, including but not limited to the amount and length of theoffer, is also in our sole discretion.·        ?All items ordered with the freeshipping special will be consolidated to ship together. If items have differentship times, your "estimated shipping time" for the entire order willmatch that of the item with the longest estimated ship time. Ship time is includedon every item's product page.·        Limited time only The good news is that you did get free shipping for the following:  Sew Fun Kit, Daisy Girls Mermaid Set, Electronic 'Simon' Game.You are only paying shipping for the items that are heavy and coming directlyfrom the vendor to you. I will be happy to add a $15 store credit to youraccount for your next Order. Thank you for shopping with zulily. We're available if youhave additional questions. Have a great day, Faith B.Customer Service Supervisor[redacted]@zulily.com

Hello [redacted],
It was such a pleasure to talk to you the other day.  I do hope your daughters birthday will be absolutely amazing and everything arrived exactly as expected.  If you have any questions or concerns please respond to the email I sent earlier.
 
Have a great...

day,
Autumn M.
Customer Service Supervisor
zulily.com
[redacted]@zulily.com

Complaint: [redacted]
I am rejecting this response because: if this is tour policy then it should be clearly written next to the items marked “returned eligible” so people understand that they won’t get their money back. This is unacceptable, and to put a expiration date on someone’s store credit, that is THEIR money is equally unacceptable. I ask again for my money back, and I won’t shop here. I will also be alerting my friends and family who do frequently shop here of this matter and your return policy. 
Sincerely,
[redacted]

I have contacted [redacted] via email to resolve this situation and we have come to a mutual agreement.

I'm amazed how quick the company contacted me. I tried for months to resolve the issue with Zulily without successes. The representative contacted me by phone a couple days after and told that they are taking care of my case and will contact me with search result. I hope to get my merchandise or compensation back soon. Thank you so much for the help Revdex.com! 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted].

Hello [redacted],
Thank you for contacting zulily through the Revdex.com regarding your order 437297919. I’m so sorry to hear about what you have gone through recently. I will be more than happy to assist you with this order. It shows that a refund was issued for $44.99 on 7/7/2016 and this...

was credited back to your original form of payment. I don’t show that a refund was issued for the shipping cost of $5.95 which was taken care of today. Please allow a few business days for this to appear available to your original method of payment. There is no need to send the sheets back to us please donate them to your local family shelter.
I hope this experience has not turned you away from us completely and as a special apology I have added a $20.00 store credit to your account to use for future purchase. The credit will remain available on your account for 18 months if you are willing to give us another try. It is our number one priority to make our customers happy and satisfied in every way possible. Please do not hesitate to contact us with further questions. You can call us at 877-779-5615 or email [email protected].
Warmest regards,
Chanell D.
Customer Service Supervisor
[redacted]@zulily.