Zulily LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to note that I was told on 4/21 that I would receive a call from Zulily's actual legal department (after they provided me with inaccurate information) within 72 business hours. It has been almost 2 weeks and I have not yet received a call from them -and did follow up with Amy T[redacted] at Zulily's Customer service dept. over the weekend.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],
 
Thank you for contacting zulily through the Revdex.com about your first order. I’m so sorry to hear about what you have gone through recently. I will be more than happy to assist you with this order. I see that this is your first order and we want you to love...

everything that you order.
This order has been issued a refund to your original form of payment on 6/16/16. The refund will become available within a few business days. The authorization codes for this refund is [redacted] and [redacted]. This ID will help your financial institution identify the refund once it is posted.  
Please accept my humblest apologies for the inconvenience caused by this. It is our number one priority to make our customers happy and satisfied in every way possible. Please do not hesitate to contact us with further questions. You can call us at 877-779-5615 or email [email protected].
Warmest regards,
Chanell D.
Customer Service Supervisor
[redacted]@zulily.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will await a refund within 5-7 business days. 
Sincerely,
[redacted]

Hello [redacted],
It was very nice to get to speak with you today!  I am happy we were able to get this resolved.  The refunds should already be showing on your credit card and I wanted to remind you that you do have a $10 store credit on your account should you choose to give us another try....

 Thank you for bringing the issue with the wrong item to our attention, I will be taking steps to insure that we get this fixed so that it does not happen again in the future.
 
Have a great day,
Autumn M.
Customer Service Supervisor
zulily.com
[redacted]@zulily.com

Complaint: [redacted]I am rejecting this response because: my shipping cost and tax in the purchase has not been refunded.  So I am still being charged and not filled refunded for this product. Divide the shipping cost between the 5 items.Sincerely,[redacted]

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the refund of $31.99 on order [redacted].  I am very sorry for the delay as we currently have a technical issue that is not allowing manual refunds to go through.  We have gone ahead and submitted a check...

request and we are expecting that to reach you in about 3-4 weeks.  If there is anything else we can help you with please feel free to contact us at [redacted]@zulily.com or by phone (877) 779-[redacted]. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Tell us why here...Hello [redacted], As you no longer wish to be a zulily customer I am going to process your request for a return to your original method of payment and then I will close your account.  If you decide to create an account in the future please be aware that pictures will need to be provided for any claims of damaged or defective items. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
 
Thank you for contacting us via the Revdex.com for your concerns about the refunds on your account.  I would love to assist you with this issue today.  I have gone ahead and submitted a request in order to send you a paper check in the mail and you should receive that in...

about eight weeks.  I am very sorry you were not able to find an item that you absolutely loved on our site to use the store credit on.
 
Have a great day,
Autumn M.
 Customer Service Supervisor
Zulily.com
[redacted]@zulily.com

Hello [redacted], Thank you for contacting the Revdex.com about your concerns about the refund of the three dresses on order [redacted].  I do apologize for the confusion, as per our terms and conditions all items returned as not as expected (too small, didn't like the fabric, and so on) are all...

refunded to store credit with a $8.95 label fee deducted from the return amount.  I do see this was your first order with us so I do want to go ahead and make the exception and refund the amount of the items minus the original shipping cost and the return shipping cost back to your original method of payment.  You should see the full refund of the items in 3-5 business days.  If you have any other questions or concerns please do not hesitate to reach out to our customer service team at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Complaint: [redacted]I am rejecting this response because: I did file complaint with my bank but that has nothing to do with my questions. Your website has an issue that allowed this to happen so what happened? And what are you doing to prevent it in the future? Also your CSR responses when I called was not appropriate 
Sincerely,[redacted]

This matter is being handled via email.  Synchrony bank has given us a summary of amounts charged and amounts credited to the account and I have passed this information along to the customer.

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the tickets on order [redacted].  I am so sorry that you have not been given the correct information about the delivery of this item.  As per the item description on our site the tickets will be emailed...

to you 48-72 hours before the event.  The event date is 12/13/2017 so it will still be several days before you will receive this email.  Please be sure to print the tickets once they are received.  Tickets purchased through zulily are guaranteed as a select number has already been set aside for purchase through our site at the time we run the event.  I'm so sorry for all of the confusion.  If you have any other questions or concerns please contact us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the delivery of order [redacted].  I do apologize for the delay in delivery and all of the confusion.  Our records do indicate that the order was delivered in full on 3/14/2018.  If you are missing any...

part of the shipment please feel free to contact us at [email protected] or by phone at (877) 779-5615.  I do hope everything arrived exactly as you were expecting! Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

I have reached out to the customer via email and have not received a response in order to resolve this matter.

Hello [redacted],
 
Thank you for contacting the Revdex.com with your concerns about the refund for orders [redacted] and [redacted].  I have gone ahead and reverted the original refund from store credit to your original method of payment.  The processed refund can take a billing cycle to show...

on your [redacted] credit statement.  The total amount refunded for both orders comes to $188.91.
I wanted to take a minute to let you know that any future returns will be refunded back to store credit per our terms and conditions and you will be responsible for the return shipping cost.   If you have any questions or concerns about our return process please see our terms and conditions section 2.6 of our policy or contact us at [email protected] or by phone at (877) 779-5615.
 
Have a great day,
Autumn M.
Customer Service Supervisor
zulily.com
[redacted]zulily.com

Hello [redacted],
Thank you for taking to contact us via the Revdex.com about your issue with the return on your recent clothing purchase.  I see that you have been fully refunded back to your original method of payment.  If you ever run into any issues in the future please do not hesitate to reach...

out to us at [email protected] or by phone at (877) 779-5615.
Have a great day,
Autumn M.
Customer Service Supervisor
Zulily.com
[redacted]@zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]