Zulily LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

This situation has been resolved with the customer via phone.

Hello [redacted],
Thank you for contacting zulily through the Revdex.com about your shopping experience. I’m so sorry to hear about what you have gone through recently. I will be more than happy to get this fixed for you. I have issued a refund to your Discover for $5.95 and this will...

become fully available within 5 business days.
I'm issuing a $15 store credit to your zulily account for the inconvenience caused by this. This credit will automatically be credited to your next order and is available now on your account. If you have questions about using your store credit, please see our [FAQ](www.zulily.com/faq-rts#cgc3).
I’d like to take the time and say thank you for being a zulily member and an amazing customer with us for the past three years. I can see that you have found some amazing items since then. Valued members such as yourself are what make a company like zulily continue to grow and be able to provide our great savings and exclusive shopping events. We hope you continue to enjoy all that zulily has to offer, and give us feedback about our products so that we can make your experience magical.
Please accept my humblest apologies for the inconvenience caused by this. It is our number one priority to make our customers happy and satisfied in every way possible. Please do not hesitate to contact us with further questions. You can call us at 877-779-5615 or email [email protected].
We are always available if you have any further questions or concerns.
Warmest regards,
Chanell D.
Customer Service Supervisor
[redacted]@zulily.com

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about order [redacted].  I am very sorry for the confusion but when an order is cancelled the refunds are returned to the method of payment used on the order.  I do see that store credit was used to purchase this...

order so when the order was cancelled any store credits used were replaced as store credit.  I do see that as of 12/25/2017 a new purchase was made using the store credit.  If you have any other questions or concerns please feel free to contact us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello Revdex.com, I reached out to this customer through email, she had already sent the item back on her own so I went ahead and refunded the original shipping amount to compensate for the shipping cost. Best,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have only one question for the business, why did it take a complaint to the Revdex.com to issue this credit when I have proof in an email from your customer service that the credit would be issued within 5 days and that email is dated 1/3/2017? This should not be set aside and forgotten.

Hello [redacted],
Thank you for contacting zulily through the Revdex.com about your order. I’m so sorry to hear about the issues that you have had. I've reviewed your account and discovered that your original transaction settled on 2016-01-05 and that your refund, in the amount of...

$143.94, was posted on 2016-01-05
The authorization code for this refund is [redacted]. If you still don't see the refund reflected by your financial institution, this ID will help them give you information about when it'll post to your account.
      I see you have been a member with us since 2013, and you have found some amazing items since then. Valued members such as yourself are what make a company like zulily continue to grow and be able to provide our great savings and amazing shopping events. Please accept my humblest apologies for the inconvenience caused by this. It is our number one priority to make our customers happy and satisfied in every way possible. I hope that you will forgive us and continue to shop with us.
Please do not hesitate to contact me with further questions.
Warmest Regards,
Anieca S[redacted]
Customer Service Supervisor
[redacted]@zulily.com

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the refund on order [redacted].  I am so sorry for the delay on the refund!  I have gone ahead and placed the $31.04 on your account and it is now available for use on your next purchase.  If you have...

any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the refund on order [redacted].  I am very sorry that we sent the incorrect item!  I did some research and it looks like we refunded your PayPal account on 12/8/2017.  Once a refund is put through to...

PayPal it typically takes about 5-7 business days for the funds to make their way back to you.  Please see attached for the processor ID for the refund.  If you have any other questions or concerns please do not hesitate to reach out to us at [redacted]@zulily.com or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello [redacted],
The account has been closed by a supervisor. If you log out of your account and try to log back in it will not allow you to place an order, no prices will be shown and no active activity can take place on your account from today going forward. All payment information, subscriptions, address and notifications has been disabled. If you try to proceed an error message will appear which will ask you to contact customer service due to the account is no longer active.
Thank you,
Chanell D.
Customer Service Supervisor
[redacted]@zulily.

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the refund on order [redacted].  I do apologize for the delay with the refund, currently we are experiencing a technical glitch that is not allowing our system to manually place a refund back to the zulily...

credit card.  Due to the amount of time it is taking to get this resolved I have gone ahead and requested that a paper check be mailed out to you and you should receive that in 3-4 weeks.  If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the delivery of order [redacted].  I did some investigating on the matter and it appears the tracking has been updated and the items are set to be delivered by your postal service today...

12/15/2017.  I do apologize for the delay but I do hope everything will arrive and be exactly what you were expecting.  If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello [redacted], Thank you for reaching out to us via the Revdex.com with your concerns about the comforter on order [redacted].  I am more than happy to help get this resolved today.  I am very sorry for the wait time you have had to get this issue resolved!  I have gone ahead and...

requested the refund back to your original method of payment and that should post in 5-7 business days.  I have also gone ahead and added a $10 store credit to your account as an apology.  The credit should be available to use right away.  If you have any other questions or concerns please do not hesitate to reach back out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

I have attempted to reach out to this customer via email and have not received a response.  If the problem consists if one of the emails received from zulily could please be forwarded to [redacted]@zulily.com I will be happy to get the notifications stopped.  At this time I believe the...

customer may have an account under another email address so by forwarding the email received I can look up the email information and get these stopped. Thanks,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], Thank you for contacting us via the Revdex.com with your concerns about the shipping time frame on order [redacted].  I am happy to explain a bit more about how we work and try to clear this up.  At the time the purchase was made some of our items offered expedited shipping...

options.  The items that could be expedited had this information noted under the item description and would have been listed under the final checkout screen when expedited shipping was selected.  Other items in the order we do not have in stock at this time and must wait for the items to arrive from the vendor before we are able to get them shipped out to you, this is how the majority of the items on the site are listed and you can find the estimated shipping time under the item description on the site.  I am very sorry for the confusion over this.  If you do run into any damaged or defective items please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com[redacted]@zulily.com

Hello [redacted],
It was a pleasure speaking with you and having the chance to finally get this situation resolved.  If you need anything else in the future please do not hesitate to reach out as we are always happy to help.
 
Have a great day,
Autumn M.
Customer Service...

Supervisor
zulily.com
[redacted]

Revdex.com:I would like to add that I accept the business suggested resolution to add...

the original $15 credit for opening the credit card and if item does not ship within 30 days, order will be cancelled.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you so much for contacting us via the Revdex.com.  I am more than happy to assist you with theissue of the magazines today.I would like to start out by apologizing in the delay ofyour first issue, magazine subscriptions should begin 8-10 weeks after time oforder which is stated under...

the item description on our site.  I see in your complaint that yoursubscription didn’t start for four months after ordering and that definitelyseems excessive.  I wanted to let youknow that because of all of the inconvenience I have gone ahead and refundedyou for the subscriptions.  The refundswill be reflected on your account in 3-5 business days.  I did want to mention though in yourcomplaint you said you ordered 12 issues of both but the offering on our sitewas for 6 issues a year.I want to take just a second to tell you how our magazinesubscriptions work.  When you order amagazine from our company it then takes 8-10 weeks for the subscription to takeeffect in the magazine companies system. Once the subscription has taken effect they will send out the nextavailable shipment of the magazine and typically they will send the issue fromthe month before.  Magazines that onlyhave 6 issues a year will not ship out until the next issue is available so itcan take an extra month to receive the magazine.  The 6 issues will then be spread out throughthe next 12 months so they will not come every month you will have a few offmonths where a magazine is not published. Once the magazine subscription is in place with the publishing companythere is little that Zulily can do about the subscription and if you have anyquestions or concerns you will want to contact the magazine companydirectly.  The customer service phonenumber for [redacted] magazine is [redacted] and for [redacted] is [redacted]I really hope that the information that I have provided youis helpful but if you have any other questions or concerns please feel free toreach out to us at [redacted]@zulily.comor by phone at ([redacted] Have a great day,Autumn M.Customer Service SupervisorZulily.com[redacted]@zulily.com.