Allianz Global Assistance
...ID #'s, prescriptions, and copy of the bill I paid, etc. Allianz says it takes 5-10 business to review the information... It took 30 days. I phoned the customer service agent and she said, "I'm sorry, it has taken an extra long time, but it was the holidays and all, and it has been quite cold here." I don't care how cold it is, she picked up the phone, which means the company and its employees are working. I asked if they needed any documents, she said, "we just need your itenerary" which I...