Search results: holidays

• The Original Mattress Factory

  ...letterabout the complaint that had been filed. I then called [redacted] and apologizedfor not being clear with what we could do. I then told him that we wouldreplaced his mattress if we needed to. He asked if it was alright to wait untilafter the holidays to do the switch out and I said that was fine.If you need further information please do not hesitate tocontact me.[redacted], the Original Mattress Factory Consumer Response: [A default letter is provided here which indicates your...

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  Company rating 

  33
• AAPCO LLC

  ...text message on the mobile device of our service writer. He wanted to know when we were going to fix his window. Whereas we did not receive the photo, we sent a service tech to his home on November 3, 2015 to get the information from the sticker. We placed an order for the parts and, due to plant closings for the holidays, we received the parts on January 5, 2016. We reached out to Mr. [redacted] today and have scheduled a date for installation. Sincerely,James [redacted]V.P. of OperationsAAPCO

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  Company rating 

  52
• Virginia Automotive Services, Inc.

  Review: I am not certain I selected the proper category above. This is my first complaint ever filed with Revdex.com and I am 60 years old. My son was visiting his grandmother in Virginia where he grew up over the holidays this year and his car was not working properly so he had it towed to Virginia Automotive Service on Jeff Davis Highway in Richmond for repairs. The quote for the work was outrageous and even higher than the dealer. VAS explained there was a lifetime warranty and with a 3 year...

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  Company rating 

  24
• Capital One Financial Corporation

  ...this company ALL year and after speaking to people about my issue, I have been advised to file complaints about what happened to me. I received a call from this company about a year ago, and was offered enrollment of a program they offered for the holidays for customers. I was told that I could make a change to my payment schedule and take advantage of not having a payment for a while. It all sounded a little to good to be true, but I continued to ask questions. My MAIN concern was that my...

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  Company rating 

  2378
• Capital One Financial Corporation

  ...WAS UNFORTUNATE THAT I FILED THE COMPLAINT WHEN I DID AND NOT LATER, AS IT WAS ONLY A MATTER OF ME RECEIVING THE CARD LATE. THE PERSON WHO CALLED ON THE PHONE WAS NOT A FRAUD AND I FORTUNATELY DID NOT PROVIDE MY PERSONAL INFORMATION TO CON ARTISTS! I WAS RELIEVED TO HEAR THIS. I SPOKE TO CAPITAL ONE OVER THE PHONE AND INFORMED THEM OF ALL THE DETAILS. I DO APPOLOGIZE FOR THIS MATTER AND WOULD NOT HAVE FILED A COMPLAINT AT ALL. HAPPY HOLIDAYS AND I HOPE YOU WILL ACCEPT MY APPOLOGIES. Regards,

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  Company rating 

  2378
• Columbia Gas of Virginia, Inc.

  ...all the services had been restored on 12/24/13 for accounts that were paid up. That means, my house should have had the gas turned on 12/24/13 and not have a home with 2 small children endure 4 days without heat or hot water, especially during the holidays. I have been with this company for over 20 years and have never had the service the provided me this week. Again, I stated they can cut it off within 1 business day of the money being due but take 4 days to turn it back. I make no excuse for...

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  Company rating 

  172
• Columbia Gas of Virginia, Inc.

  ...information to the City and thus a permit was done for the wrong side of the house. Columbia canceled the order and never would have put in a new order, with the correct information, had I not called REPEATEDLY! Now, they are saying because of the holidays, they cannot make any promises for faster service, even though this is THEIR error and that they had another 10 days to see that this is done. Meanwhile, my tenats are suffering with no heat, due to the negligence of Columbia Gas and their no...

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  Company rating 

  172
• Ashley Furniture Homestores

  ...estimated arrival Dec 8th. Delivery set up for Thursday Dec 17 (had to pay extra to deliver to my area). They called said they don't deliver to my area on that day, rescheduled for Saturday Dec 26. Came back early from visiting family for the holidays to receive the delivery, sat at home half the morning waiting for a call to inform me in what 3 hr time frame they would arrive. Finally at around 12 I called and got no answer. Called the store and was told" delivery department is closed today"...

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  Company rating 

  1809
• Zan's Refuse Services

  This company is very uncooperative. I leave the guys treats on holidays and am repaid by not having my trash picked up the next week - this has happened twice and I've had their service for less than a year. I called the company they said they'd pickup within 2 days. My trash sat on the street both times for a week until my next scheduled pickup day. The girls answering the phone give a standard response and offer no real help. You cannot get through to the owner - one gentleman had me in tears with the way he talked to me on the phone. I do not recommend this business.

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  Company rating 

  49
• Window World of Richmond

  ...he had no problem advising us of how dissatisfied his boss was for his prior customer service involving the check. Window World should change the advertisement to take your money and get to you when we feel like it. The Revdex.com Accreditation is only used to get customers hooked. Business Response: Revdex.com spoke with the business. This installation has since been finished and completed correctly for this customer. Delays were caused by issues with the factory around the holidays.

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  Company rating 

  192
• Window World of Richmond

  Review: Started with a call in Nov. about a window that has fogged up. I was told that they would start the process of the window replacement. With the holidays, I did not bother or worry about the issue until Jan. I did not hear from Window World through Jan. I contacted Window World again in Jan., and was told yet again that a window sash will be ordered and will be contacted when it reaches the warehouse...didn't happen. So, I cantacted Window World again in Feb., asking about the window...

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  Company rating 

  192
• Ace Septic Service

  Hello, We called ACE and they were very quick to respond and help us out even though it was the holidays and New Years Eve day. They resolved our problem in a friendly, professional way and saved us from some costly expenses another company had recommended. Thank you ACE and your wonderful team. Highly recommend to just make them your first and only call!

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  Company rating 

  3
• Delivery Agent, Inc

  ...shipping from our warehouse in 4-8 weeks. The delay is due to the band being on tour, which makes the logistics of getting those signed difficult. I'm sorry that someone incorrectly gave you a ship date, as they were advertised to ship "after the holidays" on [redacted]. I went ahead a refunded you $10.70 for shipping due to the delay. I had the client push your signature's to the front of the line so that it can be shipped out as fast as possible. If you would like a full refund then please...

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  Company rating 

  95
• Taylor Construction Services Heating & Air Conditioning, Inc.

  ...stated that we wanted the 13 Seer heat pump. Taylors heating installed the 15 Seer heat pump without our knowledge. [redacted]'s Electrician cut a big hole in my ceiling, and they left my house in that condition over the Christmas and New Year Holidays. [redacted] said that I was responsible for the repairs to my ceiling because I told the electrician to cut the hole. Neither did my wife, or I tell this man to cut a hole in our ceiling. it was more convenient for him not having to bend down...

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  Company rating 

  36
• Dannex Construction

  ...concrete .Please ensure you are talking the proper measure to prevent that nobody will walk on the concrete.We are trying to eliminate the last time scenarios .We are not responsible of any damages occurring after working hours.Thank you and Happy Holidays. Consumer Response: [A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.] I have reviewed the offer made by the business in reference to complaint...

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  Company rating 

  3
• GreenShield Pest Control LLC

  ...was very rude and told me we had to provide a 30 day notice before we could cancel our contract. I told her that was fine but to please reschedule our upcoming service on the 22nd of November to a later date, because we were leaving town for the holidays. We had no further contact with the company till the 3rd of December, when they showed up unannounced to treat the outside of our home. I called back to request service on the inside of the house and the service was performed on the 4th of...

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  Company rating 

  36
• Cavalier Roofing Services, Inc

  ...the work is complete and fixed and payment is paid in full. Business Response: I am in receipt of your letter to me regarding the complaint no. [redacted]In response, Mrs. [redacted] complained that the job was not done by 31 Dec: 2015.We had 2 holidays and also steady rain for 9 days. It was impossible. She alsocomplained to me several times on the 10th when I met her that I did not tear the old roof off but put the new shingles on top of the old roof- This was not thecase. Explained to her...

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  Company rating 

  10
• Excel Painting & Home Repair

  ...would get back with us. We told him we understood and we would just like to get a date scheduled when we could, to check things off the to-do list. After more emails from our end, he got back with us with only one date (now a month later, near the holidays) but we had plans out of town. We never heard from him again. It's been months now. Really disappointed. We thought this could have been the business we could count on for home repairs, but they've only gotten more disappointing with time.

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  Company rating 

  3
• Computer Upgrade King, LLC

  ...preface by apologizing for some of the issues she experienced with our company. I also wish to add that in the original claim by Mrs. [redacted] describing the excessive time it took to resolve her issues, that we do not work on weekends or Federal Holidays as stated on our site and policies and neither does UPS, so it prevents us from shipping items other than Monday-Friday. Therefore, several of the timeframes where we were took time to respond were over the weekend. We request that all...

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  Company rating 

  27
• Dominion Products and Services, Inc.

  ...p.m. This is what we have been paying them for monthly for well over 10 years! The website also states, “What if I have a water heater emergency in the middle of the night? No problem! We're available 24 hours a day, 7 days a week - including holidays and weekends. Your call will be answered by a trained representative, not an answering machine. A Dominion Products and Services approved plumber will promptly be dispatched and can contact you within one hour of your initial call and...

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  Company rating 

  60

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