Foxx Apothecary Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 
 I understand they want to give me the add on at no cost but raise my monthly bill, that doesn't satisfy me as a consumer I'm sorry 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
 
 
[redacted]
[redacted]
[redacted]
  Complaint ID: [redacted]                   Please accept this notice as Slomin’s response to...

the complaint of consumer [redacted].   Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  On 4/**/2017, Slomin’s visited [redacted] home and rendered service to her security system as requested.   If you should have any questions, please contact me at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Unfortunately these are lies - we were never called to be rescheduled records would show that . we were told no luck until the next morning. I was agitated and couldn't believe they would do this to us after missing ONE call minutes later (originally being told someone would come hours later therefore we never expected a phone call that quick NOR where we reminded of this policy within our initial call. So we missed it and was told "no luck no one is coming tonight because you didn't answer the call; your appointment is now canceled. Our appointment was for late night so we asked if someone could still come - "nope not till the next morning" and we were NEVER offered the option of a text message. Another option I didn't have was for them to call again if someone didn't answer the first call. If we had of course we would use that to avoid a cancelation. Only when I called back one more time (totaling 3 times) the woman on the phone told me about the text message and still said we will see you sometime in the next day. *Out of no where after falling asleep bundling up; my husband called to tell me they texted and where on the way after midnight. Of course that made us happy but to go through all of this and feel like this policy is unfair and rude especially hearing The customer service rep laugh and thought nothing of my distraught attitude and anger I had felt. The policy should be known from the beginning no matter how many times someone calls to be reminded of the strict rules of this company. Maybe training properly of the reps will avoid any customer being told they will be left in the  cold till "the next morning" 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
Complaint ID:  [redacted]
Please accept this notice as Slomin’s response to the complaint of consumer [redacted].
As of 3/**/2016, it appears the [redacted]’s billing issue has been resolved....

(See ledger attached)
If you should have any questions, please contact me at ###-###-####.
Sincerely,

Revdex.com:Please tell Slomins that pumping the oil out if fine. To call me when the date will be.I look forward to finally putting the aggravation behind me
. Thank you
[redacted]

[redacted]
[redacted]
[redacted]
* Complaint ID: [redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted] met with Slomin’s sales representative Jeffrey G[redacted] on...

11/**/2016 regarding possibly establishing an account for oil delivery service.  Unfortunately there is no way for us to confirm exactly what may have been discussed during this encounter, however in the end [redacted] did sign an agreement with Slomin’s.  Due to the perplexity of the situation, Slomin’s offered to settle [redacted]’s account for just the deliveries made on 11/**/2016, 12/**/2016 and 1/**/2017 totaling $176.11.  The early termination fee of $499.00 as indicated in the fixed heating oil pricing agreement would be removed in an attempt to settle the matter amicably.   Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  Slomin’s does apologize for any inconvenience [redacted].  Unfortunately her account has been closed and assigned to our attorney for further collection action.   If you should have any questions, please contact [redacted] at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  While I appreciate your response, I am surprised at how this is being handled. I do not want to talk to a law firm which I feel is the number I was given. My 83-year-old mother is ill. In fact, we were at the ER last Friday. We have been to the ER three times this year.  Every day, I am afraid I am going to lose her. I am afraid to answer the phone because of that. I really wanted to discuss with someone at the company what really happened. That is all I am asking. Thanks so much for your response, but I prefer to talk with someone at Slomin's rather than a law firm. (She said that the office threatened her with jail time.) I guess I have to be content with the fact that these communications will be posted publicly. Thanks, again,  from [redacted] for her mother, [redacted]
[While I appreciate your response, I am surprised at how this is being handled. I do not want to talk to a law firm which I feel is the number I was given. My 83-year-old mother is ill. In fact, we were at the ER last Friday. We have been to the ER three times this year.  Every day, I am afraid I am going to lose her. I am afraid to answer the phone because of that. I really wanted to discuss with someone at the company what really happened. That is all I am asking. Thanks so much for your response, but I prefer to talk  with someone at Slomin's rather than a law firm. (She said that the office threatened her with jail time.)  I guess I have to be content with the fact that these communications will be posted publicly.  Thanks, again, from [redacted] for her mother, [redacted]]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]