Foxx Apothecary Inc

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*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** Slomin’s does apologize for any inconvenience
we may have caused *** ***To resolve the delivery issue *** *** was offered a below market price of $for the oilHe agree and has paid for the delivery If you should have any questions, please contact us at ###-###-#### Sincerely, Eric S*** Customer Service Manager Slomin’s IncTell us why here

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*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** *** and her daughter *** *** If *** *** *** would like to discuss her mother’s account further she can contact the office of *** * *** at ###-###-####

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*** *** *** Please accept this letter as Slomin’s response to the complaint of consumer *** ** *** Slomin’s does apologize for any inconvenience ***
*** feels we may have caused. However Slomin’s was not made aware of *** *** or *** ***s intent to cancel their account until 6/**/2015. As shown by the history log display attached, prior activity on *** ***s account was on 12/**/which was Slomin’s attempt to offer our heating services During *** ***’s conversation with our office on 6/**/2015, the account for *** *** was in a past due state and Slomin’s retention specialist David made her aware of the $balance due and the necessity for written notice to cancel the account for security purposes. Slomin’s mailed a cancellation form to simplify this task and *** *** was advised form must be returned. (See cancellation letter attached) To date, the cancellation letter nor a formal notice was ever received to cancel the account. Unfortunately *** ***s account was eventually cancelled for non- payment. As mentioned above Slomin’s does apologize for any inconvenience *** *** feels we may have caused. To settle the matter, Slomin’s has credited the past due balance of $290.62. There will be no further monies due and the account will remain cancelled. If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O***Customer Service SupervisorSlomin’s Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't see how Slomins could possibly say that their company hasen't conducted itself in a manner that would warrant Revdex.com intervention It must be me that is delusional Their "free" upgrade is gong to cost me $because of their employees failures to properly discuss and outline what this upgrade would entail They are using a different manufactures components to incorporate into my system, which also wasn't explained to me by anyone, that would render my other panels useless The mobile access reasoning being given by Slomins, is just ridiculous One of these keypads was located in my bedroom Hypothetically, if I my alarm would go off in the middle of the night, instead of me using the keypad that should be located on the wall next to my bed, I should now have to get my phone, turn it on, wait for the app to load, sign in and remotely shut off my alarm before beginning to search my house for an intruder Or if I am not home, leave my wife to face this scenario on her own This is the most nonsensical thing I have ever heard Not to mention completely unsafe from a homeowners standpointOr maybe my wife or I should just bypass all of that and run down to my front door to where the only panel is now located to shut it off and risk running into an intruder? What a wonderful idea The third panel that was located at a secondary garage entrance is now useless because I would now have to run upstairs to shut the alarm off if I forget to login and open my app and shut the alarm off before I walk in Despite all this, Slomins obviously doesn't understand what costumer service is all about This is not only about the cost of the panels, but is about what is right The fact of the matter is that I lost panels, that I used on a regular basis, because Slomins failed to properly explain itself on multiple occasions on a variety of different components The current setup that Slomins has provided leaves me feeling unprotected from a security standpoint and my wife and kids unsafe However, Slomins seems to care more about the cost of their panels, rather than the safety of its customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Complaint ID: ***
Please accept this notice as Slomin’s response to the complaint of consumer *** ***
The ***’s contacted Slomin’s with interested in obtaining our services on
2/**/2014. They met and signed with our consultant on 2/**/to receive our free security system installation package. In return they agreed to use Slomin’s monitoring services for a period of five years. (See agreement attached) If a prospective customer mentions to our consultant during their meeting that they are with another security company, they are directed to contact their current provider to ensure they are no longer under any obligation.
Providing reliable and low cost home security has been a Slomin's hallmark since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relationsSlomin’s has spoken to the ***’s and they were advised that upon completion of their alarm installation on 2/**/the five year monitoring agreement went into effect. Unfortunately, should they decide to discontinue their monitoring services they will be subject to an early termination fee of $1558.78. In an attempt to maintain customer relations the ***’s were offered a reduced settlement of $should they decide to cancel their services with Slomin’s
If you should have any questions, please contact me at ###-###-####
Sincerely,
Shaneka O***
Customer Service Supervisor
Slomin’s Inc

November **, 2015*** *** *** ***
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*** *** ** ***Complaint ID: ***Please accept this notice as Slomin’s response to the complaint of consumer *** ***.Slomin’s has already contacted *** *** and informed him that his account has been
settled. There is no balance due and his account obligation has been waived. If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O***Customer Service SupervisorSlomin’s Inc

November **, 2015*** *** *** ***
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Please accept this notice as Slomin’s response to the complaint of consumer *** ***.*** *** has been a long time exemplary customer for Slomin’s security service. On
7/**/he chose to use Slomin’s for his heating oil delivery and service needs as well. However, as stipulated under the terms and conditions of *** *** Econo Pak service agreement system check-ups are to be performed between the months of April and September *** *** is currently scheduled to have his system cheperformed on 4/**/2016. Slomin’s also has *** *** on our standby list and he will be contacted if we are able to accommodate with a sooner appointment. Furthermore, if *** *** should experience any problems with his heating system, his Econo Pak service plan also includes emergency services twenty four hours a day and seven days a week, including holidays. If you should have any questions, please contact me at ###-###-####.Sincerely,
Shaneka O***Customer Service SupervisorSlomin’s Inc

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*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. Slomin’s does apologize
for any inconvenience *** *** feels we have caused. After review of *** *** account, since the monitoring services began in March 2015, The *** have been paying their bill on or before their invoice renewal date. Because the *** are paying their bill ahead of the scheduled invoice date, the system does not recognize that there is a balance due. Therefore an invoice does not get generated to be mailed. (See attached ledger) However, the *** have the option to view and print their invoices from their Slomin’s online account management. Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention, but Slomin’s does not believe it have conducted itself in any manner that would warrant intervention. Slomin’s does appreciate the promptness in which the *** have been paying there account. Their next monitoring invoice will be generated on 9/**/If the *** would like to have their invoice mailed to them, they should not make their next payment before 9/***2015. If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O***Customer Service SupervisorSlomin’s Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Could Slomin's please send me a written statement via mail or e-mail (***) and I will promptly pay it
Sincerely,
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*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***Slomin’s is a family owned and operated company that has
been in the business of taking care of homeowners since 1923. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. *** *** signed with Slomin’s on 8/**/for automatic oil delivery Slomin’s Econo Pak Service Plan for $plus applicable sales tax. The Econo Pak Service Plan that *** *** purchased is intended to cover our customers for emergency services and parts as listed(See Econo Pak Service Plan attached) The Econo Pak service plan also gives our customers the option to receive a routine heating system check- up if requested. If a customer contacts our office to arrange for a heating system cheappointment, we try to be as accommodating as possible. There is a stipulation under the system cheterms of the service plan that they are performed at Slomin’s sole discretion between the months of April and September which is outside of the heating season. With that being said, Slomin’s still has to cap the number of routine appointments that are scheduled per day to ensure availability for same day emergency HVAC service calls that may come in day to day. This is especially necessary during the heating season when our service department is on strict health emergency services only during extremely cold temperaturesBecause of the uncertainty that each day can hold for our service department, Slomin’s also provides our customers with the option of being put on our “Stand-by” list to try and accommodate their request for sooner dates. When a customer is placed on Stathey can be given notice as short as a few hours or as much as a few weeks On 11/**/Slomin’s sent a mechanic to the *** home at their request for a reported Smell issue from the boiler. Upon our technician’s arrival, nothing was found to be wrong and it was determined that they were just looking to have a preventative maintenance performed on the boiler. Because we were only performing emergency service at that time, Slomin’s customer service supervisor Douglas arranged for another technician return the following day after 3:30pm to accommodate. At approximately 5:**pm, Slomin’s technician arrived at the *** home and left at approximately 5:30pm due to no one being there On 11/**/*** *** contacted our office again to report that she believes her boiler is giving off carbon monoxide. Slomin’s customer service representative Sean advised *** *** that she should contact the fire department to determine if there is any carbon monoxide in the home and if at an unsafe levelThis is very important for everyone in the homes safety let alone sending our mechanic into an unsafe environment. *** *** was advised that if indeed carbon monoxide was found by the fire department due to heating unit and deemed it safe for them and our mechanic, to call our office back to arrange for a same day emergency service visit. In the meantime, Sean arranged for a heating system check for *** *** for 4/**/and placed her account on our stalist. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Slomin’s does apologize for any inconvenience *** *** feels we may have caused. Since *** ***’ call to our office on 11/**/she has not contacted our office again to report any issue with her heating systemWe would like to reassure *** *** that she is still covered for emergency service if were to become necessary prior to her scheduled routine maintenance appointment on 4/**/2017. If you should have any questions, please contact me at ###-###-####

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*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** *** *** has spoken with many representatives from our
office regarding his issue including Slomin’s supervisor and technical advisor Brendan. After thorough trouble shooting with *** *** the problem was found to be an updated software compatibility issue with his apple device(s) that occurred within the past year with the Slomin’s application. The problem was not found to be with our equipment which was installed originally in March Slomin’s does apologize for any inconvenience *** *** feels we may have causedOn 12/**/2016, *** *** requested that his account be escalated to *** manager at which time he and I spoke. During our discussion I acknowledged his concerns and his reason for wanting to cancelBased on the information presented to me and *** ***’ history with Slomin’s I offered to settle his remaining forty eight month obligation subject to a termination fee of $for half the cost at $*** *** was still unhappy Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention. Unfortunately Slomin’s cannot eliminate *** *** monitoring obligation entirely. Should *** *** decide that he wants his security account cancelled, Slomin’s is still willing to honor my settlement offer given of $784.08. If you should have any questions, please contact me at *** Sincerely, Shaneka O*** Customer Service Supervisor Slomin’s Inc

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*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. Providing reliable and low cost home security has been a
Slomin's hallmark since Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. Slomin’s was contacted by *** *** on 10/**/with interest in getting a security system with Slomin’s. On 10/**/*** *** met and signed with Slomin’s consultant Steven G*** to receive our free alarm installation package. In return she agreed to use Slomin’s monitoring services for a period of five years. (See five year monitoring agreement attached) Slomin’s completed the alarm installation at the Lindner’s home on 10/**/ MrsL*** contacted Slomin’s on 5/**/to notify our office that she would be moving from the home where we installed the alarm system. At the time of cancellation, MrsL*** had fifty three months remaining from her sixty month monitoring obligation with Slomin’s that was subject to an early termination fee of $When one of our customers informs us that they are moving with fifty three months remaining on their agreement, there are several options that are available to them: Transfer the balance of the contract to the new homeowner which would relieve them of any obligation. An Assignment & Assumption Agreement is supplied to current homeowner to be taken and reviewed prior to or at the closing If the new homeowner is not interested in continuing with the service but our customer is interested in getting an alarm system installed at their new home they can sign a new five year agreement for our basic free installation package and we would settle their obligation at for $395. If the new home that our customer is moving into has an existing operating Slomin’s alarm system the remaining months on their monitoring agreement can be transferred at no cost. If our customer is willing to remove the components of the alarm system from their prior home and if the equipment is not damaged Slomin’s will reinstall at their new home for a one-time fee of $and the remaining months on their monitoring agreement can be transferred. If none of the options mentioned above apply, the customer is responsible for the full termination fee of $for the remaining fifty three months. *** *** recently spoke with Slomin’s customer service supervisor Gary and he was offered a substantially reduced fee of $to settle the five year monitoring obligation entirely. The settlement fee was paid on 7/**/and all remaining charges have been removed. If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O*** Customer Service SupervisorSlomin’s Inc

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*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** Slomin’s does apologize for any inconvenience ***
*** feels we may have caused. The evening of 10/**/*** *** called for a reoccurring issue with his heating system at approximately 8:pm. Slomin’s customer service representative Steven scheduled a service appointment that same eveningFor same day emergency appointments expected wait times can vary from approximately 1-hours up to 1-hours based on work load and mechanic availability thru out the day/evening. When scheduling service, our representatives can offer our customers the option of receiving a text notification when our mechanic is on their way that does not require a reply. We also have the option for our customers to receive a phone call before our mechanic is dispatched but are advised that if there is no answer on the phone number they provide us, the mechanic will not be sent to the homeThe evening of 10/**/2016, Slomin’s had a mechanic available to go the *** home within approximately a half hour of their reported service issue. Unfortunately when our dispatcher called there was no answer and the appointment was cancelled. After contacting our office again, Slomin’s rescheduled service that same evening and our mechanic arrived at approximately 12:am and completed the service Slomin’s has always cooperated with the Revdex.com resolving matters that may come to your attention. However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention. Once again, Slomin’s does apologize for any inconvenience the ***’s feels we may have caused If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O*** Customer Service Supervisor Slomin’s Inc

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Providing reliable and low cost home security has...

been a Slomin's hallmark since 1981.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.    Slomin’s shares the concern of the [redacted]s in regards to dispatching the police to a home unnecessarily. When Slomin’s Central Station operators respond to an alarm signal the procedure is as follows:   Call the main number given by our customer to speak with authorized person(s) to confirm the account code word.  If we speak with said person(s), the correct code word is given and we are advised it was a false alarm signal received the call is completed without dispatching the police.  If we cannot reach anyone at the main number listed on the account and there is a secondary number given by our customer, Slomin’s Central Station operator will follow same as indicated in procedure 1.  If Slomin’s Central Station operator does not reach anyone at the primary number (or secondary phone number if available) the next call is placed to the police department to report the alarm activation. Slomin’s Central Station operator will also call the police department if anyone at the primary or secondary numbers answers but does not give the correct code word.    After the police are called, Slomin’s Central Station operator will then proceed to call the customers emergency contacts given. Slomin’s did respond to The [redacted]s alarm system twice on 7/**/2017.  The first signal received was at 10:17 AM. Slomin’s Central Station operator [redacted] called the primary and secondary numbers on the [redacted]s account.  Because we were unable to speak with anyone at either number the police were called. After the police were called we called the emergency contact on the [redacted]s account which belonged to [redacted] to make aware the police were dispatched to the home.  The second signal we received on 7/**/2017 was at 5:11 PM.  Slomin’s Central Station operator Emmet was able to speak with someone at the primary number but when requested the necessary code word it was refused.  Slomin’s Central Station operator disconnected the call and proceeded to call the police.  After contacting the police [redacted] was contacted again as the emergency person and was then transferred to customer service.   Slomin’s does apologize for any inconvenience the [redacted]s feel we may have caused but as mentioned above we share their concerns.  As described the responsibility of our Central Station operators are very important and time sensitive.  Slomin’s has to assume all signals received are an emergency unless otherwise advised by an authorized person(s).  Obtaining the correct code word is also imperative.  When signing a new alarm customer, they are required to establish a code word before we even install the alarm system because that is the only way we can identify any authorized person(s) over the phone.  Slomin’s has always cooperated with the Revdex.com in matters that come to your attention and we are open to your suggestion in this matter.  However, we do not believe that we have conducted ourselves in any manner that would warrant your office’s intervention.  Slomin’s has scheduled an appointment on 7/**/2017 for our technician to check the [redacted]s alarm system and hopefully resolve their issue.   If you should have any questions, please contact us at ###-###-####.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s has removed the $91.77 balance on [redacted]’s...

account.  (See ledger attached)   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s does apologize for any inconvenience [redacted] feels...

we may have caused.  [redacted] contacted our office several times to discuss fixed heating oil prices but he did not request to cancel his account.   On 11/**/2016 [redacted] contacted our office at approximately 9:04 AM to request his account be cancelled.  Slomin’s already made an automatic scheduled delivery to [redacted]’s home at approximately 7:49 AM.  [redacted]’s account was cancelled as he requested but he was unhappy that we delivered to his home.  As a customer courtesy, Slomin’s offered to reduce the cost of the delivery to $2.199.   Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  In attempt to maintain good customer relations, Slomin’s willing to settle [redacted] delivery received on 11/**/2016 for $2.049 per gallon.  Upon receipt of payment in the amount of $300.32 by 1/**/2017, Slomin’s will remove the remaining balance for the delivery.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted] and [redacted] have been customers with Slomin’s...

Security since February 2009 and we do apologize for any inconvenience the [redacted]’ feel we may have caused.    On 3/**/2015 our office was contacted by the [redacted]’ with interest in an upgrade.  They met with Slomin’s consultant Wayne on 3/**/2015 and signed to have their security system upgraded. (See agreement attached) By law, the [redacted]’ had three days to cancel their contract without any penalty.  However Slomin’s does not execute the contract until the installation is completed which was on 4/**/2015 by Slomin’s technician Jesus and field supervisor Kevin. The [redacted]’ had seven days to review the agreement in its entirety and cancel without penalty if there were any concerns.   Since the upgrade was performed in April 2015, the [redacted]’ contacted our office several times because they had issues hearing the siren that is built into the new Panel\Keypad when the alarm goes off.  The [redacted]’ were offered the option of installing an additional keypad and reducing the cost from $235.00 to $150.00 or relocating their existing keypad.  In late February 2016 the [redacted]’ contacted our office to arrange an appointment to relocate their keypad which Slomin’s completed on 3/**/2016 at no cost.    [redacted] contacted our office on 3/**/2016 requesting the main number on her account be changed from her home to her cell phone.  Slomin’s agreed to honor her request but written notice was required before doing so because it negates our security policy.  Slomin’s call procedure typically requires us to call the home phone number first.  If it is a false alarm signal received the homeowner can confirm such by giving the proper account code word.  When calling a cell phone, in some cases our customer may not be at the premise and they must make the quick decision whether or not they want our central station operator to contact the police.  Slomin’s also has the option available to call two phone numbers oppose to one before calling the police in response to an alarm signal.  We still suggest calling the home phone number first.    Providing reliable and low cost home security has been a Slomin's hallmark since 1981. As mentioned above the [redacted]’ have been customer of Slomin’s since 2009.  Slomin’s takes it very seriously when a customer feels they are not receiving the service they are paying for.  The aforementioned options are still available to the [redacted]’.  Unfortunately should they decide to discontinue their alarm services at this time, they will be subject to an early termination fee of $749.70 for the remaining forty five month obligation on their account.   If you should have any questions, please contact me at ###-###-####.   Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 All of Slomin's comments of response are Fabrications. The conversation with the sales rep named Sean went as followed. He admitted Slomin's had record of my phone call to disconnect on January [redacted] 2016 and that they had also received my disconnection letter coming from my new [redacted].My service was legitimately cancelled by my personal phone call and a letter from my new provider. I as well have a copy of the cancellation letter.technically Slomin's stepping foot on my property without my permission after my contract with them was cancelled is considered trespassing. My contract was cancelled, I did not request a delivery, if this matter is not resolved in the manner I see fit I will move forward with legal representation. Can any auto manufacturer drop off a brand new car in your driveway and force you to take ownership therefore forcing you to pay for a brand new  vehicle without your knowledge or consent? How about [redacted] opens your front door and installed a new washing machine comma can they then horse ownership upon you and force you to pay for the new machine with its install services? How about [redacted]. Can they also walk in my home install a new TV and force me to pay for that TV without my consent or acknowledgement? I canceled my service, I did not request the oil delivery, I am not paying for it.Upon upon completing this form I'm taking this to the next level and asking the public on social media what their opinion of this subject matter is. As well I will be contacting [redacted] news,  I've used him before when I volunteered my services during Hurricane Sandy to help families in need. Bit of a local celebrity      
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

December **, 2015
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Complaint ID: [redacted]
Please accept this notice as Slomin’s response to the complaint of consumer [redacted].
As requested by [redacted] on 12/**/2015, his account was cancelled without any...

obligation.  An email was sent to [redacted] to confirm his request.
If you should have any questions, please contact me at ###-###-####.
Sincerely,
Shaneka O[redacted]
Customer Service Supervisor
Slomin’s Inc.

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[redacted]   Complaint ID: [redacted]   Please accept this notice as Slomin’s response to the complaint of consumer Terri Franklin.  Providing reliable and low cost Home security has...

been a Slomin's hallmark since 1981.   [redacted] has been a customer of Slomin’s since 2002.   We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations.     [redacted] signed with Slomin’s on 5/**/2002 to receive Slomin’s free installation package.  In return she agreed to use Slomin’s monitoring services for a period of five years.  The installation was performed on 6/06/2002 and the monitoring services were established.  Slomin’s central monitoring station responds to burglary and panic signals.  They also respond to fire, carbon monoxide, water and temperature signals if additional options are chosen.  Slomin’s central station is unable to monitor day today activity of the alarm system.    We at Slomin’s remind our customers that they need to periodically test their systems.  All of our invoices and statements have a printed reminder on them. (See copy of invoice attached) On 4/**/2012, [redacted] put her account on automatic payment withdrawals on her online account management, which unfortunately stopped any invoices from being generated after that date.  The security system itself has built in features that detect system troubles and notifies the account holder in the home by causing the keypad to beep and will display a trouble light.  In most cases this will prompt a customer to call our customer service center if they are unsure of what the trouble is.  When a customer calls for anything other than a security system trouble, our customer service representatives will be prompted if their account is overdue for a test.  At that point the representative will attempt to test the system with our customer.  If our customer is unable to perform the test at that time it is then suggested they call back at their earliest convenience to do so.  Prior to [redacted]’s call on 12/**/2016 there were no calls to our office since October 2011. At that time she spoke with Slomin’s retention department manager Jorge who reduced her monthly monitoring cost from $29.45 to $24.95. (See the attached account log)   Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention.  Regrettably [redacted] recently cancelled her account with Slomin’s.  Because [redacted] cancelled her account during the last month of her November thru January quarterly billing cycle which entitles her to a refund in the amount of $30.56.  To try and maintain customer relations, Slomin’s will refund [redacted] for the full quarter in the amount of $91.69.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.