Foxx Apothecary Inc

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   The [redacted]’s cancelled their alarm account on...

10/*/2017 and at that time they had 16 months left on the 5 year monitoring plan that was signed on 1/**/2017. When a customer cancels an alarm account, for reason of moving, and has time left on their contract, Slomin’s sends an assignment and assumption letter to the customer. This letter allows the customer to transfer the contract to the new buyer and relieves them of any obligation to the account. Slomin’s never received this document back from the [redacted]’s.   When [redacted] called in October, the new homeowner had yet to activate an alarm with Slomin’s and since we did not have the assignment and assumption letter, the new owner was not responsible for the balance on the [redacted] account. Slomin’s understands how [redacted] might have felt that Somnin’s was double dipping but the representative that she spoke to was not at liberty to discuss the security of another customer’s home with her. Slomin’s takes our responsibilities to our customers or prospective customers very seriously and speaking to a caller other than the account holder is against company policy.   In the weeks since [redacted]’s call, Slomin’s has been able to sign the new customer and has subsequently credited the charges on the [redacted] account. Without the assignment and assumption document, Slomin’s is only required to credit $350 of the $445.76 balance but in the interest of good customer relations, the $445.76 has been credited.             If you should have any questions, please contact us at ###-###-####.             Sincerely,   Eric S[redacted] Customer Service Manager Slomin’s Inc. Tell us why here...

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Please accept this notice as Slomin’s response to the
unresolved complaint of consumer Daniel M[redacted].
 
Once again Slomin’s does apologize for any inconvenience
Mr. M[redacted] feels we may have caused. 
However, as written in our previous response dated 2/**/2017, Slomin’s
position does remain the same.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s has emailed and mailed [redacted] the necessary...

agreements for the installation of our Medical Alert monitoring receiver with two pendants.  On 4/**/2016 we received the completed medical alert installation agreement but we did not receive the monitoring agreement.  I attempted to contact [redacted] by phone and by email to [redacted] to inform of the need to return the medical alert monitoring agreement but to no avail. Upon receipt of the signed medical alert monitoring agreement, Slomin’s will provide [redacted] with our first available installation date.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   [redacted] Customer Service Supervisor Slomin’s Inc.

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[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  We visited [redacted]’s home on 6/**/2015 with the intention reconnecting his alarm system after he switched to another security service provider.  However upon our technician’s arrival, he found that more work was needed due to some missing equipment from our original installation.  We were led to believe that all of the proper components of the alarm system were available at the time [redacted]  [redacted] scheduled the appointment with our customer service representative.  After complete review of our technician’s inspection report, Slomin’s contacted [redacted] to arrange an appointment for repairs to his alarm system.  Slomin’s completed the necessary repairs on 7/**/2015.  If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While we appreciate the offer from Slomins to reduce the amount of money it is demanding for a terminated relationship, we would like to ask them to consider a walk-away solution instead. For 19 years Slomins received monthly fees for a system that was non-functioning more than it functioned. Slomins visited less than once a year over all that time. In 2012, their technician indicated he would replace nonworking parts for free, and asked an elderly widow to sign for those parts. Even though the system failed again almost immediately, all payments were still made, on time, month after month, for another three years. Only at this point, after a technician who came in August said again that the equipment was not working and that it "hasn't worked in years," did she say she needs to cancel. This account was paid dutifully for two decades even though, by Slomins' own assessment, the system "hasn't worked in years." To try to hold a customer like this to "termination payments" on a questionable contract is just not right.  Slomins has a top rating from Revdex.com and it seems to us this must mean the company is fair and reasonable in how it treats its customers. In this case, the right result is for Slomins to recognize the service wasn't what it should have been and accept that this longstanding elderly client has the right to terminate after 19 years without trying to squeeze even more money from her. We believe Slomins will do the right thing and look forward to hearing back from them. Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved pending a letter from Slomins showing the credit because even after 2 certified letters they could not send me a statement? 
Sincerely,
[redacted]

November **, 2015[redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted].[redacted] has been a Slomin’s customer since October 2011 and since that time has been...

an exemplary customer.  However, as stipulated under the terms and conditions of [redacted] service agreement system check-ups are to be performed between the months of April and September.  [redacted] previous heating system check-up was performed on 6/**/2014.Due to the mild fall season that we have been experiencing thus far, Slomin’s did contact [redacted] and was able to accommodate with a system check-up date which was completed on 11/**/2015.If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I appreciate the fact that Slomin's responded. My mother had to change service because even ADT said the "wires were crossed". Yes, My 82-year-old mother has been in and out of the hospital. My mother said that she was threatened with jail time from the Slomin's representative! That's another reason why she switched. I don't think she should be responsible for any amount due to the faulty installment from the Sloman's representative. Thank goodness the nasty phone calls have stopped since we submitted the claim to the Revdex.com. However, I do appreciate the response from Slomin's. You may contact the daughter at [redacted]. I do not want to leave my number on a public site. Thanks again, Revdex.com, for being the 'go-between' in this matter. It is very much appreciated. Thank you, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because. we continued to have issues with other service calls. Because of Slomins poor customer service my wife and I have now closed our account with Slomins. We will never use this company again.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have an oil delivery contract, as well as an oil burner service contract with Slomin’s, Inc., which were entered into on December 2, 2**5 (attached hereto as Ex. “1"). On night of Friday, September **, 2**6, a call was made to Slomin’s by a member of my household to advise them that there was no hot water in my home located at [redacted]  I was advised to call back the next morning and have it put in as an emergency call.  When I called that following morning, I was advised that my home has a gas-powered hot water heater, which is completely incorrect. I advised the customer service representative that I do not have any gas lines in my home.  She was unable to explain the inaccurate information, but I was able to later ascertain that the person who did the tune-up on my boiler in July of 2**6 had incorrectly listed the equipment at my home. The customer service representative then attempted to fraudulently induce me into purchasing a hot water heater service contract, which initially I did consent to, but which I later declined on a subsequent phone call.   Based upon the representations of the customer service representative(s) I was told that I would have to wait anywhere from four to eight hours for a repairman to come, and that it could even be more than eight hours.  I advised the customer service representative(s) on each of my numerous phone calls that morning that there are small children in my home.  One of the customer service representatives and I had discussed that since I was not covered for the hot water heater any way that I would call the a different service provider, who come to my home within the hour, as it would resolve the issue faster given that there are small children in my home.  When the other service provider, Ideal Burner Service, Inc., arrived he immediately asked if perhaps I had run out of oil. I was unsure and so I immediately called Slomin’s and explained the situation to the customer service representative who took my call, and I asked her if it was possible that I had run out of oil.  She stated to me, quite adamantly, that it was impossible since I had gotten 100 gallons delivered in April and that I wasn’t due for another delivery until November.  The repairman from Ideal Burner then advised me that I do not have a water heater but rather a water storage tank and that the water is heated through the boiler. I advised him that I have a boiler service contract with Slomin’s and he suggested that I call and have Slomin’s come to deal with the issue. So, I immediately called Slomin’s and scheduled an appointment for them to come to my home to address my lack of hot water.  Ideal Burner Service charged me $141.00 to come to my home (Invoice and Tendered Check attached at Ex. “2"), which expense I would not have incurred had Slomin’s properly advised me in the first instance. Later that same day, the Slomin’s repairman arrived, and immediately looked at the boiler.  He then measured the oil in my underground tank, and immediately realized that I had run out of oil.  Due solely to Slomin’s failure to accurately and correctly record the equipment in my home, their failure to properly gauge the oil in my tank, and their failure to make timely oil deliveries to my home, I was forced to incur an expense of $141.00.  Had Slomin’s properly advised me that I do not have a hot water heater, but that my water is heated by the boiler (for which I have a service contract through Slomin’s), and had they correctly dealt with the oil level issue when I inquired, I would not have incurred the additional expense of $141.00.  They offered me a $50 credit for my next service contract which I declined as it is completely and wholly insufficient given the circumstances. I am not asking for a direct reimbursement but rather a credit to my account, which I think is fair a reasonable under the circumstances. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s does apologize for any inconvenience [redacted] feel we...

may have caused.   The evening of 12/**/2016, [redacted] did in fact contact our office. However it was to question a part that had to be ordered for her heating system found to be needed during a not enough heat service call rendered on 12/**/2016. Slomin’s was not made aware that there was a carbon monoxide issue until the morning of Sunday, 12/**/2016.  Slomin’s customer service representative Keshia spoke with [redacted] and advised him that the fire department must be called before a mechanic could be sent to the home to make sure it was safe for anyone to be in the home.  At time of the phone call the fire department was at the home. A fireman at the [redacted]’s home spoke with Keshia and advised of readings in the home which gave us clearance to arrange for emergency service.  Slomin’s mechanic arrived at approximately 9:53am.    On 12/**/2016, [redacted] also spoke with Slomin’s customer service supervisor Gary because he had not heard from us regarding the part needed for his heating system.  Because it was a Sunday, Gary advised would follow up on Monday to try to retrieve any information.  The following day Gary left a detailed message advising that we have had multiple venders searching for the part needed but to no avail.   As mentioned above, Slomin’s does apologize for any inconvenience the [redacted]’s feel we may have caused.  We share their concern when there is a presence of carbon monoxide in a customer’s home and the need for immediate service once proper procedures are followed.    Recently, Slomin’s in house sales manager Edward contacted [redacted] and advised that the part needed to his heating system is not available.  It was recommended by Slomin’s technician that the boiler should be replaced.         If you should have any questions, please contact me at ###-###-####.

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[redacted]   Please accept this notice as Slomin’s response the complaint of consumer [redacted].   Please see [redacted] ledger attached.  The fee of...

$164.00 that [redacted] mentions in his complaint has been removed from his account since 8/**/2016.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor

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[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted]...

recently signed with Slomin’s on 2/**/2017 to take over his security system and to use our monitoring services.  In addition to our monitoring services, [redacted] signed to take advantage of other special features available such as alarm text notification, remote keypad services, remote camera viewing and video clip recording service at a monthly cost of $42.70.  At [redacted]’s request, he chose to remove the additional features and continue with just the monitoring service which reduced his monthly cost to $29.70.  Also at [redacted]’s request, a notice was sent to him confirming same.   Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  However, Slomin’s cannot guarantee that his monitoring cost will remain at $29.70 for the full five year term of his agreement.  [redacted] spoke with Slomin’s sales manager [redacted] on 2/**/2017 to clarify and confirm conversations he previously had with our customer service department.  Mr. B[redacted] advised [redacted] that his monthly monitoring service cost is $29.70 and is guaranteed until 2/**/2018.  But Mr. B[redacted] also explained that as his agreements states, Slomin’s shall be permitted to increase all charges by an amount not to exceed six percent each year.  (See agreement attached) Providing reliable and low cost Home security has been a Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  As mentioned above, Slomin’s has made all the necessary adjustments as requested by [redacted]. If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
        When we signed up for this promotion we were told that if the price of oil goes lower we would get the lower price. We know that it was lower because a few hours before they delivered the oil someone from slomins was trying to sell it for $1.89 9... We were also told that we would be able to call for the oil to be delivered. That did not happen.  We were told they deliver it when they want to even if we did not need the oil.     We were lied to on several account - the sales man said one thing and they did something totally different. We will never work with this company again and every one I know and so will know about these practices so they do not deal with slomins either.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s does apologize for any inconvenience [redacted] feels we may have caused...

her.  [redacted] has been a customer of Slomin’s since July 2012.  The evening of 2/**/2017, [redacted] contacted our office to discontinue her services with Slomin’s.   The morning of 2/**/2017 Slomin’s cancelled her account.  Because [redacted]’s contract was not due to expire until 2/**/2017 her account was billed an early termination fee of $499.00.  Slomin’s realizes this was only ten days shy of her cancellation date and the charge was removed.  Slomin’s also removed the annual service plan renewal charge of $199.82 billed on 1/**/2017. (See ledger attached)   Slomin's has always cooperated with the Revdex.com in resolving matters that come to your attention.  However, Slomin's does not believe it has conducted itself in any manner that would warrant your office intervention.  As mentioned above, [redacted]’s account was cancelled as she requested.  Slomin’s has removed the $499.00 early termination fee and $199.82 service contract charges from her account.  With regards to [redacted]’s online account access, once her account became cancelled this also ended her online access.  This was not done with any malicious intent as the online account access is a service available only to active accounts.  Unfortunately Slomin’s cannot remove the $188.95 cost for [redacted] Econo Pak Service plan billed on 1/**/2016. Once again Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  The balance for [redacted]’s delivery made on 12/**/2016 for $233.58 remains due.   If you should have any questions, please contact me at ###-###-####.

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[redacted]   Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted].   As written in our previous response, Slomin’s position does remain the same.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

March **, 2017 [redacted]
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[redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted]. Under the system check- up term of our Econo Pak Service Plan that [redacted] purchased, it states that our customer can request one check- up per year, to be performed at Slomin’s sole discretion.  When an existing customer calls to request a system check- up to be performed, Slomin’s reviews the customers annual oil consumption since their last system check- up was performed.  A system check is typically necessary when a customer consumes at least one thousand gallons.  Slomin’s Econo Pak service plan requires of a minimum of five hundred gallons.  Since [redacted]’s last system check- up in June 2015 to June 2016 Slomin’s delivered 287.8 gallons.  Slomin’s last delivery made to [redacted]’s home was on 12/**/2016 which bought her consumed gallon total to 407.8 gallons over eighteen months. Although [redacted] did not meet the criteria to receive a system check- up, her service contract still covered her for emergency service and parts listed in her agreement if were to become necessary. Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. To resolve [redacted]’s complaint Slomin’s has credited her account for the $188.95 cost paid for the Econo Pak Service Plan billing on 1/**/2016.  The balance that is now due is $49.13. If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

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Complaint ID: [redacted]
Please accept this notice as Slomin’s response to the complaint of consumer Anthony T[redacted].
Slomin’s has removed the remaining balance from the T[redacted]’s...

account.
If you should have any questions, please contact me at ###-###-####.
Sincerely,
Shaneka O[redacted]
Customer Service Supervisor
Slomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted].   To settle [redacted]’s account, Slomin’s will adjust the delivery made to his home on 8/**/2016 at $1.799 per gallon.  If payment of $347.03 is received by 10/**/2016, Slomin’s will credit the remaining balance of the delivery.   If you should have any questions, please contact me at ###-###-####.