Foxx Apothecary Inc

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted] has spoken to Slomin’s customer service supervisor...

Gary on 11/**/2016 and his complaint has been resolved.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  As [redacted] mentions in his complaint, he has been a Slomin’s customer for many years and there is no reason we would want to upset a customer intentionally.  Unfortunately the installation of outdoor cameras can be affected by the weather (I.E.-below freezing temperatures, extreme heat, rain, and snow) and we are left with no other choice to cancel the appointments for our technician’s safety and to ensure proper installation.   [redacted] has recently contacted our office to request installation of one indoor camera instead of the outdoor cameras and an appointment has been scheduled for 4/**/16. Slomin’s has already removed the charges for the outdoor cameras and the indoor camera is being installed at no cost for [redacted].   Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention.  We take our responsibilities to our customers very seriously and endeavor to achieve superior customer relations.  Although Slomin’s had to cancel [redacted]’s appointment for reasons beyond our control we again apologize for the inconvenience.  In an attempt to try and maintain good customer relations, Slomin’s has added an extended alarm service plan at no charge to [redacted] for two years at a value of $318.86.   If you should have any questions, please contact me at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The horrible customer service continues!  I was contacted by Mr. D[redacted] from Slomin’son 7/**/2015.  Mr. D[redacted] apologizedfor all the trouble and told me if I could provide him with any documentationthat I was in fact converting to gas that he would “[redacted]”.  I faxed him later that night the initial townpermit to remove the oil tank, the finalized town certificate that the tank wasremoved, the contract I have with the local gas company to run the line andmeters to my house, as well as the sketch the oil company made.  After several failed attempts to reach Mr. D[redacted]in which all ended with me getting a run around from slomin’s reps, he finally calledme back on 7/**/15.  Mr. D[redacted] offeredto credit my account half of the bill.  Irejected his offer and explained I had provided him with more documentationthen he had even asked for and it was my understanding that if I provided thedoc I would get the bill credited in full, his response was “he thought hissupervisor would issue the full credit but instead did half.  I told him I was unhappy with the resolutionbecause I did contact them back in February and the rep should have explainedwhat I would need to do at that point or in the future.  Also the sketch I provided from the gascompany dated on 4/*/14 even says “oil tank to be removed prior to installation”so that even shows that I had been planning this change for a year.  He agreed with all my points and said hewould take this back to his supervisor and call me back the next day.  Still haven’t heard back from him but insteadI receive a message the next day from Revdex.com about slomin’s response.  Im really not sure why slomin’s feels the need to play gameswith unhappy customers instead of handling the issues in a timely matter!  How much clearer can the doc I sent thembe?  I think I have jumped through enoughhoops here and played enough games with the slomin’s personnel, my patience isrunning thin!  I feel it is fare that I am asking for a full refund for aoil drop I didn’t want or even get to use for that matter.  To add insult to injury I had to pay extrafor a company to remove the oil prior to getting the oil tank removed, which I wouldnot have needed to do if slomin’s didn’t make the mistake in the 1stplace!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
 
[redacted]   Complaint ID: [redacted]
  Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted].   [redacted] account has been settled with Slomin’s as of 6/**/2016.  (See billing ledger attached.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

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[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] was recommended by her father who is also a...

customer with Slomin’s in May of 2013.  On 5/**/2013, [redacted] signed with Slomin’s consultant Shawn to receive our free security system installation package and in return she would use Slomin’s monitoring services for a period of five years.  Slomin’s completed the installation for [redacted] on 6/**/2013 and her father received a gift of three months of free monitoring services for his recommendation.   As [redacted] states in her complaint and as written in her Central Office Monitoring Agreement, the alarm system does require and standard (POTS) or (VOIP) phone line in their home for the security system to communicate with our central monitoring station.   Slomin’s has recently tried to contact [redacted] in an attempt to offer a possible alternative of installing a Radio Transmitter in lieu of her phone line.  This device would allow Slomin’s the ability to monitor [redacted]s alarm over a wireless network.  The installation cost for this device is $179.00 and there is a cost of $7.00 per month that would be added to [redacted]s current monitoring cost for the wireless network subscription.   Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter.  However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention.  If [redacted] would like to have the Radio Transmitter installed as mentioned above, we ask that she contact our customer service center at her earliest convenience.  Should [redacted] decide that she would still like to cancel her services, she will be responsible for the remaining thirty five months remaining on her monitoring obligation that is subject to an early termination fee of $1420.20. If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

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[redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted].  Providing reliable and low cost Home security has been a Slomin's hallmark...

since 1981.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  [redacted] contacted our office on 9/**/2015 with interest in obtaining our alarm system for his home.  On 9/**/2015, [redacted] met with Slomin’s consultant [redacted] and signed to receive our free alarm installation package.  [redacted] also purchased a smoke detector for $125.00.  (See agreement attached)  Slomin’s completed the installation at [redacted] home on 10/**/2015.On 11/**/2015, [redacted] called Slomin’s and informed our representative that he had his doors that were armed during the alarm installation replaced and they needed to be rearmed.  Slomin’s customer service representative Jennifer informed [redacted] that there would be a cost of $50.00 for each door to be rearmed.  Although [redacted] alarm system is still under warranty, it only covers repairs that may occur during normal use and not due to construction. (See limited warranty)Slomin’s has always cooperated with [redacted] in resolving matters that come to your attention.  As a consumer courtesy, Slomin’s is willing to rearm [redacted] doors for him at no cost.  He can contact our office at his earliest convenience to schedule an appointment.If you should have any questions, please contact me at ###-###-####.Sincerely,[redacted]Customer Service SupervisorSlomin’s Inc.

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[redacted]   Complaint ID: [redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted] signed with Slomin’s for automatic oil...

delivery and our Econo Pak service plan on 10/**/2015.  He received a guaranteed fixed heating oil price of $1.999 for a period of one year or up to 1700 delivered gallons, whichever occurred first.   [redacted]’s Econo Pak service plan reads that it will automatically renew upon its expiration which it did on 10/**/2016 for $249.00 and was paid on 10/**/2016. (See agreements and billing ledger attached) Upon expiration of the fixed price, [redacted]’s agreement states that Slomin’s will continue to make automatic deliveries at the retail heating oil price in effect on the date of delivery.  [redacted] had the option to lock into a new fixed rate at that time or discontinue his services without any penalty.  [redacted] did not contact our office to lock into a new fixed rate nor to cancel his services until 12/**/2016.   Slomin's has always cooperated with the Revdex.com in resolving matters that come to your attention.  However, Slomin's does not believe it has conducted itself in any manner that would warrant your office intervention. As requested by [redacted] his account has been cancelled since 12/**/2016.  A credit has been issued for the unused portion of his Econo Pak service plan in the amount of $205.01.  Unfortunately Slomin’s cannot adjust [redacted]’s 12/**/2016 delivery to his former rate of $1.999 per gallon. At this time there is a balance of $308.78 that remains due.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Yes the technician did come to evaluate the system and could not determine why the alarm kept going off.As a precaution he changed the equipment at both the zones where the alarm showed interference. Slomin themselves could have given me additional information to prevent the alarm from constantly going off. The technician who came after the fact gave me information such as bypassing the zones where the alarm kept going off. He gave me the information such as the additional contact number that can be called prior to the police department being called. He also advised me that he himself does not know why Slomin's uses the equipment that they use and sometimes it can be faulty. In speaking to slomin they are telling me that they are not responsible for the equipment because they purchase it from the manufacturer. I did not purchase the equipment and then give it to slomin install. everything came from slomin so at some point some responsibility should be on Slomin's behalf because I am paying you for your service and I also received my equipment from them. In addition to that when I called the first week that this alarm kept going off I was advised that I would pay the fine and then submit it to Allison who would then reimburse me. Now that the technician have left my promises and I have reached back out to slomin they are telling me no the technician will come and take a look at  everything and then if it goes off again  then they will reimburse me. In actuality it appears to me that slomin just wants to collect their monthly fee and they do not want to take any responsibility for their equipment which is also part of their service at all.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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[redacted]  [redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted] signed with Slomin’s on 3/**/2015 for automatic...

oil delivery at a fixed rate of $2.299 for one year or up to approximately 1100 gallons.  [redacted] also purchased Slomin’s Econo Pak Service Plan for $139.00 plus applicable sales tax.  The Econo Pak Service Plan that [redacted] purchased is intended to cover our customers for emergency service and parts as listed. (See Econo Pak Service Plan attached) The service plan also gives our customers the option to receive a routine heating system check- up if requested.  If a customer contacts our office to arrange for a heating system check- up appointment, we try to be as accommodating as possible.  There is a stipulation under the system check-up terms of the service plain that they are performed at Slomin’s sole discretion between the months of April and September which is outside of the heating season.      [redacted] first contacted our office on 2/**/2016 to schedule a heating system check-up after eleven months into the service contract year.  [redacted] was advised that we were not able to schedule a system check -up at that time.  The first date that would have been available would have been after his service contract expired on 3/**/2016.   On 4/**/2016 [redacted] and I spoke regarding their heating account and requested their services be cancelled with Slomin’s.  She also asked for a refund for the service contract paid for in March 2015 because they did not have a system check performed.  I informed [redacted] we were unable to refund the cost for the service contract and explained that the system check is an optional routine service.  Although they are entitled one system check- up under the service plan, their service contract also covered them for twenty four hour emergency service and specific parts as well.  The Smith’s did not report any problems with their heating system over the year so no service was rendered.   Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter.  However, Slomin’s does not believe it have conducted itself in any manner that would warrant your office’s intervention. Regrettably, as mentioned above Slomin’s cannot issue a refund for the Econo Pak Service Plan purchased in March 2015.  During my conversation with [redacted] on 4/**/2016, I attempted to resolve her issue by trying to schedule an appointment for the system check-up and offer the Econo Pak Service Plan at no cost for 3/**/2016 thru 3/**/22017.  Unfortunately [redacted] was very upset and would not allow me the opportunity.  As she requested the heating account was cancelled.   If you should have any questions, please contact me at ###-###-####.   Sincerely, Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 From from the beginning we were under the impression that it was a month-to-month contract. After meeting with Antonio he hands me his tablet and tells me to sign here. After I signed he pulled out a little machine and printed out the contract. At that time I had already signed and wasn't able to read anything prior to my signature. We had told him in the beginning that we were moving in several months and that he agreed that this was a good month to month solution.. we only have the system for the cameras. We already have a security system through Xfinity and have had them for years the only purpose for Slomin's was the cameras and they they do not function as the sloman representative said they would. Which we were under the impression that when somebody came to the door. It would let us know.....  you have to constantly be on Wi-Fi or your service to even be able to get on to look at the cameras. I have hundreds and hundreds of videos clips of every time the wind blows. The to the overall camera functions don't work. I had called them the day of installation. Letting them know I was unhappy they told me they would have a supervisor call me back. A week later they call me at 3 o'clock in the afternoon. I called them back and they tell me that they close at 4 it was 3:30. I had paid for installation and 3 months in advance for service. I'm not asking for much. I just don't like your service and don't care to use it anymore. I'm only 2 weeks in. Keep the money just cancel my contract. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
 
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[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for any inconvenience [redacted]...

[redacted] feels we may have caused.  It appears that [redacted] sent an email a general address marked for no reply and was not received by our office.  All consumer email inquiries are sent to [redacted]  To settle the matter Slomin’s will adjust the delivery made to [redacted]s home on 9/**/2015 for 116.5 gallons to $1.899. Upon receipt of $226.76 payment, Slomin’s will remove all remaining charges.  If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Being as I have absolutely no confidence in anything Slomin's tells me, I need to be clear that this includes their faulty cameras.  The word camera appears nowhere in their form letter, nor do they mention anything about removing their useless cameras from my home.  I need to know in writing what exactly the termination of this contract means to them before I sign anything! 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My suggestion to Slomin's is that when someone says that they are doing a renovation or major renovation then they should better guide there customers as to what steps that they should take to better ensure the safety of there Home Safety Equipment.  If they would have suggested anything then obviously we would have informed our contractor to be careful when doing the demolition of the walls and everything.  As per Slomin's, I only have 25 months remaining on the contract.  $31 X 25 months = $775.  It just doesn't make financial sense to pay $795 upfront or in installments for re-installation when I can get it for free from many of there other competitors.  I mentioned previously that I would gladly sign off on a new contract at 5 years.  But they choose otherwise I guess. I will now simply just pay off the monthly subscription for the remainder 25 months as I get invoiced and finishing off the contract.  They lost me as a customer which is sad considering I really liked there service and recommended them to everyone in my family and friends.   I am now going with ADT on a new 36 month contract for only $28/month.  Getting twice the number of sensors, remote key chain to arm/disarm + smoke detection capability.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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Please accept this notice as Slomin’s response to the complaint of consumer [redacted].
[redacted] signed to assume the remaining thirty month obligation of our...

customer [redacted]. (See Assignment & Assumption agreement attached) When Slomin’s inherits a new customer after a contractual obligation is transferred, we send a consultant to meet with them to establish their security information (ex. Code word, emergency contacts, monitoring agreement)
Slomin’s also arranges a courtesy visit for one of our technicians to perform a check and test of the alarm system which was done for [redacted] on 9/**/2015.  During the visit it was found that [redacted] did not have a phone line to connect the security system to as required in Slomin’s monitoring agreement.  In lieu of the phone line, Slomin’s offered [redacted] the option of installing a Radio Back up transmitter.  This device allows us the ability to monitor alarm signals over a wireless network.  [redacted] was advised of the $179.00 cost for installation and an additional $7.00 per month for monitoring cost.   [redacted] was also informed of a different alarm system available for install that includes a backup radio but there would additional cost to convert her alarm system so adding the radio was the preferred option.  Unfortunately [redacted] declined to have the radio transmitter installed and decided to cancel her account.  Because she assumed the thirty month obligation from [redacted], [redacted]’s account was billed an early termination fee of $773.40.
Slomin’s has always cooperated with Consumer Affairs in resolving matters that come to your attention and we apologize for any inconvenience [redacted] feels we may have caused.  Slomin’s would like to possibly resume services with [redacted].  In an attempt to maintain good customer relations, Slomin’s is willing to install the radio backup transmitter at no charge.  However [redacted] would still be responsible to pay the additional $7.00 per month for the wireless network subscription making her total monthly cost $40.95. If [redacted] would like to take advantage of this offer to reinstate her account we ask that she contact our customer service center at her earliest convenience. 
If you should have any questions, please contact me at ###-###-####.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer Joseph Notaro.   As requested by [redacted] on 10/**/2016, his heating...

account with Slomin’s has been cancelled.  Prior to that date, Slomin’s was not notified of [redacted] intent to cancel his services therefore his Econo Pak Service Plan renewed automatically on 7/**/2016 as the agreement states.  The $183.58 charge for the Econo Pak Service Plan has been credited in full as well as any late charges that were issued. (See ledger attached)   If you should have any questions, please contact me at [redacted].   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

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[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted] signed with Slomin’s on 1/**/2015...

for automatic oil delivery and Slomin’s Econo Pak Service Plan.  Originally the agreement was signed by Photios G[redacted] but unfortunately was turned down for credit reasons.    Under the terms of our agreement with [redacted], all heating oil deliveries were supplied under Slomin’s automatic delivery system.   Slomin’s automatic delivery system weighs many factors which include the customer’s prior usage, weather forecast, and the number of delivery vehicles available.  Because [redacted] just began her relationship with Slomin’s January 2015, we do pay extra attention to new accounts as we do not have a complete delivery history to maintain a more accurate delivery schedule.  As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possible.   When [redacted] signed with Slomin’s, she was in need of emergency service due to not having any oil in her tank.  Slomin’s technician visited [redacted] home the same day she signed with us on 1/**/2015 to make an emergency oil drop of ten gallons and got her heating unit back running.  The following day on 1[redacted]/2015 Slomin’s made a full delivery of 207 gallons.  [redacted] subsequent deliveries were as follows:                 20 days later on 2/**/2015 – 175.9 gallons                19 days later on 3/**/2015 – 145.5 gallons                45 days later on 4/2*/2015 – 161.9 gallons This winter we experienced some of the harshest and coldest temperatures in recorded history particularly the month of February.  Most home heating oil consumers used substantially more oil this heating season then a typically winter on Long Island.  In comparison to other homes that Slomin’s provides heating oil to in [redacted] area, the average fuel consumption was around the same or even more is some cases.   Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter.  However, Slomin’s does not believe it have conducted itself in any manner that would warrant your office’s intervention.  Due to unpaid balances [redacted] account has been cancelled and assigned to Allied Account Services for further collection action. If you should have any questions, please contact Allies Account Services at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted]   The [redacted] account has been referred to our attorney and...

any future communication with [redacted] will be handled by our attorney’s office.       If you should have any questions, please contact us at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Manager Slomin’s Inc. Tell us why here...

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Complaint ID: [redacted]
 
Please accept this notice as Slomin’s response to the
complaint of consumer [redacted].
 
Upon receipt of [redacted] complaint...

and after reviewing
her account, Slomin’s has removed the balance from her account.  (See ledger attached).  Slomin’s does apologize for any inconvenience
[redacted] feels we may have caused.
 
If you should have any questions, please contact me at
###-###-####.
 
Sincerely,
 
Shaneka O[redacted]
Customer Service Supervisor
Slomin’s Inc.

[redacted]
 
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[redacted]   Please accept this notice as Slomin’s response to the complaint of the consumer Antoine Kennedy.   [redacted] signed with Slomin’s In October 2011 to...

receive our free security system installation package.  In return he agreed to us Slomin’s monitoring services for a period of five years.  (See agreement attached)   On 1/**/2016, [redacted] contacted our office to inform us that he now has Vonage phone service.  Slomin’s customer service representative Ellen informed [redacted] that Vonage phone services have been known not to be compatible with our alarm systems.  She offered [redacted] the option of having radio transmitter installed that would allow the alarm signals to be monitored on a wireless network.  No decision was made at that time.  Although mostly from a low back up panel battery, Slomin’s continued to receive signals from [redacted]’s home until his account was cancelled on 10/**/2016 for non-payment.  (See attached signal log)    Slomin’s has always cooperated with the Revdex.com resolving matters that may come to your attention.  However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention.  As mentioned above, [redacted] signed a five year monitoring agreement with Slomin’s in October 2011.  To fulfill his monitoring obligation there is a remaining balance due of $105.83.  Upon receipt of full payment, Slomin’s will remove the remaining charges of $597.00 for early termination.   If you should have any questions, please contact me at ###-###-####.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   The [redacted]’s have been Slomin’s customers since July 2014...

and have maintained a very good account.  Prior to 11/**/2016, Slomin’s was not aware of the [redacted]’s intent to discontinue their services with Slomin’s.  The last contact [redacted] made to our office by phone was on 7/**/2016 to discuss a possible new fixed rate for oil.  Slomin’s representative Mia offered a new fixed rate of $2.199.  [redacted] advised Mia that he would speak with [redacted] and call us again.  Mia made [redacted] aware that his previous fixed rate of $2.449 expired on 7/**/2016. On 8/**/2016, Slomin’s received a payment from the [redacted]’s for their delivery made on 7/20/2016 as well as for their service contract renewal from 7/**/2016 thru 7/**/2017.   Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  However, under the terms of our agreement with the [redacted]’s, all heating oil deliveries were supplied under Slomin’s automatic delivery system. As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possible.  As requested by [redacted], their heating account with Slomin’s has been cancelled.  The service contract coverage paid for 7/**/2016 thru 7/**/2017 has been prorated and the account has been issued a credit of $107.91 for the unused portion.  The total cost for the delivery made was $64.16 so the [redacted]’s will receive a refund for $43.75.   If you should have any questions, please contact me at ###-###-####.