Foxx Apothecary Inc

[redacted]
*
[redacted]
*
[redacted]
Please accept this notice as Slomin’s response to the complaint of consumer [redacted].
[redacted] signed with Slomin’s in February 2013 to receive our free...

security system installation package for his home.  In return, [redacted] agreed to us Slomin’s monitoring services for a period of five years.  Currently [redacted] has a remaining obligation of twenty five months. (See agreement attached)
On 8/**/2015 [redacted] contacted Slomin’s customer service center to inform us of the renovation he was having done to his home.  At that time [redacted] had thirty months remaining on his monitoring agreement.  [redacted] was informed that we were unable to suspend his contract however we offered to put his account on a “special handling” status for up to three months.  [redacted] was also advised to contact us when he work was completed so that we can inspect for necessary repairs.
[redacted] contacted our office on 12/**/2015 and we arranged for an inspection to be performed on 12/**/2015.  During the inspection our technician found the alarm system damaged and wires cut. He determined the [redacted]’s needed an entirely new wireless alarm system installed.
Upon review of Slomin’s technician inspection report, Slomin’s retention specialist Stephen quoted [redacted] $795.00 to install a new wireless system.  The new system was to include a new panel & keypad; arming of three doors; arming one window; installing one motion detector.  Slomin’s would not have been not able to provide [redacted] with a repair quote at the time he informed our office of his intended renovation.  There would have been no way for Slomin’s to assume the anticipated repairs and /or replacement of equipment that would be necessary until the renovations were completed. 
Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention.  However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention.  Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  Unfortunately Slomin’s cannot cover the cost to reinstall the [redacted]’s security system. Slomin’s would like to perform the installation for [redacted] and we are willing to work with him by possibly creating a reasonable payment arrangement for the $795.00 cost.  Slomin’s can offer a payment arrangement of: 25% deposit $198.75 paid prior to installation; remaining balance $596.25 to be paid over five equal monthly payments of $119.25.  The first payment of $119.25 would be due thirty days after the installation is completed.  If [redacted] would like to take advantage of this arrangement, we ask that he contact customer service at his earliest convenience.
If you should have any questions, please contact me at ###-###-####.

[redacted]
 
[redacted]   Complaint ID: [redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted] signed with Slomin’s in July 2010 to receive...

our free installation package.  In return she agreed to use Slomin’s monitoring service for a period of five years.  With all new installations, Slomin’s provides a free warranty for one year.  New customers are given the option to purchase an extended warranty at the time of sale but it was declined by [redacted].  Upon expiration of the warranty, Slomin’s sent a letter to the [redacted] home to make aware and to offer once again the option to purchase a maintenance plan which is intended to cover any services that may become necessary under normal use of the security system.  Again the coverage was not purchased.    [redacted] has fulfilled her monitoring obligation with Slomin’s as of August **, 2015 Since the installation we performed on 8/**/2010, Slomin’s has visited [redacted]’s home three times to perform service. On 4/**/2013 and 6/**/2013 both of which Slomin’s rendered services completely at no cost to [redacted] as a consumer courtesy.  The last visit to [redacted]’s home on 9/**/2016 was also performed at no cost and in return [redacted] agreed to continue to use Slomin’s monitoring services for another year.   As written above, Slomin’s has extended many courtesies to [redacted]’s including discounting her alarm monitoring cost from $31.45 per month to $24.95 per month in November 2015.  Unfortunately Slomin’s cannot be responsible for all repairs that may become necessary during their regular use of the security system.  On 11/**/20116 I attempted to contact the [redacted]’s by phone in an effort to arrange another courtesy service call.  On 11/**/2016 [redacted] returned the call to our office and spoke with my associate customer service supervisor Brendon and an appointment was scheduled for 12/**/2016.  Brendon also issued the [redacted]’s account a credit of $28.53 for one month of free monitoring service.   Slomin’s has always cooperated with the Revdex.com resolving matters that may come to your attention.  However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention.  Slomin’s does recommend that the [redacted]’s consider purchasing a security system service plan to cover for future services.  The annual cost for the security system service plan is $114.50. Slomin’s is willing to extend an additional courtesy to the [redacted]’s by offering the annual coverage at a discount of $79.00.  If the [redacted]’s are interested in taking advantage of our offer she can contact our office at her earliest convenience.   If you should have any questions, please contact me at ###-###-####.   Sincerely, Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
  I called that same day of installation to let them know ADT was still under contract  with us .I told them what their consultant told us " don't call ADT slomin will deal with ADT ... That was he told us on 2/**/16 ... And when we called slomin to cancel and explain why .they call us liars . They don't believe consultant told us slomin was going to call ADT to deal with issue because he didn't write it on contract...why would I have to paid them 1000 dollars for a key pad and smoke alarm.. They didn't install any sensors they use everything that was already install in my house ... 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
[redacted]
[redacted]
[redacted]
 
[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   On 10/**/2016 [redacted] spoke with Slomin’s...

Retention Department Specialist Nathaly to discuss his account.  [redacted] was advised that the paperwork sent to him on 7/**/2016 that was necessary to complete his account transfer was never returned back to our office. Nathaly resent the forms on 10/**/2016 by mail and email.  Slomin’s received the completed documents on 10/**/2016.  Once the monitoring service is established at [redacted] new home, Slomin’s will credit the early termination fees of $1400.26 billed on his former account and we will resume his remaining fifty three month monitoring obligation at his new home.   IF you should have any questions, please contact me at ###-###-####.

[redacted]
 
 
[redacted]       
[redacted]
[redacted]
 
[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].    The only contractual obligation [redacted] has with Slomin’s is for the camera system. Slomin’s is willing to terminate that agreement without penalty as long as we receive a proper written request from [redacted]. As previously stated, Slomin’s is willing to accept the letter with the termination fee paragraph removed.   To further elaborate, if [redacted] sends in the cancellation request, her entire account, with Slomin’s, will be cancelled without penalty. Slomin’s does not remove equipment but [redacted] can dispose of the equipment as she wishes.   If you should have any questions, please contact us at ###-###-####.   Sincerely, Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc. Tell us why here...

[redacted]
 
 
[redacted]   Complaint ID: [redacted]
  Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s does apologize for any inconvenience [redacted]...

[redacted] feels we may have caused.  [redacted] was a customer with Slomin’s since 2005.  Prior to [redacted] conversation with our representative Sean on 4/**/2016, Slomin’s was not made aware of [redacted]’s intention to cancel his account.    The evening of 1/**/2016 [redacted] contacted our office to discuss fixed heating oil prices.  Slomin’s representative Krystal informed [redacted] of our fixed rates available of $2.099 for a period of twelve months and $1.999 for six months.  [redacted] informed Krystal that he would call our office back again.  There was no communication with [redacted] after 1/**/2016 and his account remained active.  Our credit department representative Danielle, attempted to contact [redacted] the afternoon of 3/**/2016 concerning a past due balance but to no avail. After [redacted] sent in a payment of $189.77 on 4/**/2016 bringing his balance to $2.40, his next delivery was release just as Slomin’s has done in the past.  This is evident by the account log attached to this complaint.    During [redacted] conversation with Sean on 4/**/2016, in an attempt to settle and resolve his complaint amicably, Sean asked that [redacted] send our office a copy of his agreement with his new supplier to justify any possibly discounts to that could be applied to the delivery made on 4/**/2016.  What Slomin’s received was an email that was not found to be sufficient to apply any discounts.    Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention.  However, Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention.  To resolve [redacted]’s complaint, Slomin’s is willing to adjust his 4/**/2016 delivery to $1.559 per gallon as the ceiling price shown in the email he provided if full payment is received by 6/**/2016.  Upon receipt of $180.84 payment, Slomin’s will remove remaining charges.   If you should have any questions, please contact me at ###-###-####.   Sincerely   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
 
 
[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for any...

inconvenience [redacted] feels we may have caused.  We visited [redacted]’s home on 6/**/2015 with the intention reconnecting his alarm system after he switched to another security service provider.  However upon our technician’s arrival, he found that more work was needed due to some missing equipment from our original installation.  We were led to believe that all of the proper components of the alarm system were available at the time [redacted]  [redacted] scheduled the appointment with our customer service representative.  After complete review of our technician’s inspection report, Slomin’s contacted [redacted] to arrange an appointment for repairs to his alarm system.  Slomin’s completed the necessary repairs on 7/**/2015.  If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service Supervisor[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
 
 
[redacted]       
[redacted]
[redacted]
  Complaint ID: [redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].    Slomin’s installed three outdoor cameras at the [redacted] home in February 2016 as a part of a free upgrade to their security system.  Since that time no problems with the cameras have been reported until recently.  [redacted] reported that she was not getting the recorded clips that she felt she should be getting.  Slomin’s scheduled a service technician to check her cameras as well as our I.T. department checked our server and found an extended log of clips being generated.    On 7/**/2017 [redacted] spoke with Slomin’s customer service supervisor Gary who also is Slomin’s I.T. specialist.  Gary went over the issues [redacted] reported to have with cameras. During their conversation she mentioned that one of her neighbors had new cameras that were installed by Slomin’s that she felt would record much better and wanted us to replace all of her cameras at no charge.  It was explained to [redacted] that there was no problem found with her cameras, they were and still are reporting in regularly and generating plenty of clips on a daily basis.  [redacted] was made aware the cost to replace her cameras for our newer cameras would be $400.00 each camera.  As a courtesy for being a long time customer, Gary offered to reduce the price to $150.00 per camera saving her $750.00.  [redacted] declined the offer and continued to insist they be replaced at no cost to her.    Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention.  Slomin’s does apologize for any inconvenience [redacted] feels we may have caused, however Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention.  As of the date of this notice, Slomin’s continues to show [redacted]s cameras being online and generating clips as they are supposed to therefore Slomin’s will not remove the cameras.  If [redacted] still wants her cameras to be replaced with our newer cameras we are still willing to do so at the discounted cost of $150.00 per camera.  As an added measure to try and maintain customer relations Slomin’s will also give [redacted]s account their maintenance plan at no cost for two years which she currently pays $119.00 plus tax annually totaling $258.32.  To take advantage of this offer, [redacted] can contact our customer service center at her earliest convenience.          If you should have any questions, please contact us at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.A Slomins customer service representative contacted me and set an appointment for a service...

technician in October 2015.
Sincerely,
[redacted]

[redacted]
Please accept this notice as Slomin’s response to the complaint of consumer [redacted].  Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since [redacted].  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. 
Slomin’s sales consultant [redacted] met with [redacted] on 6/**/2015 regarding possibly establishing an account for oil delivery service.  Unfortunately there is no way for us to confirm exactly what may have been discussed during this encounter.  However, in the end [redacted] did sign an agreement with Slomin’s for automatic oil delivery to receive our guaranteed fixed heating oil of $2.399.  (See agreement attached).  [redacted] mentioned in her complaint that she is able to get oil $0.70 less than her current guaranteed fixed heating oil price which we believed prompted their complaint.
Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your office attention. In an attempt to maintain good customer relations, upon receipt of payment for delivery made on 11/**/2015 in the amount of $227.43, Slomin’s will waive the $499.00 early termination fee on [redacted]’s agreement. 
If you should have any questions, please contact me at ###-###-####.
Sincerely,
[redacted]
Customer Service Supervisor
Slomin’s Inc.

[redacted]
 
 
[redacted]
[redacted]
[redacted]
 
[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s does apologize for any inconvenience [redacted]...

[redacted] feels we may have caused and we have acknowledged our error.  [redacted]’s account has been cancelled without penalty.  All Slomin’s has asked of [redacted] is to pay for the two oil deliveries made on 1/**/2017 for 136.6 gallons and on 2/**/2017 for 72.1 gallons at $1.999 per gallon totaling $427.62 because the oil will be utilized.  Slomin’s is willing to extend the payment terms for the deliveries made until 7/**/2017 as well.   Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  Once again, Slomin’s does apologize for any inconvenience we have caused [redacted] and his family.  If necessary Slomin’s can also provide [redacted] with notice to provide to his current heating oil supplier to advise of our error.    If you should have any questions, please contact me at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I am responding to slomins response. I have stated that Brandon told me that he would get back to me first thing in the morning he did not. I was not going to keep calling. I'm the mean time I had to purchase another alarm system. I did leave me a message in the evening but I did not get notified with the new offer on the message and I did not get an email with a new off or a new monthly payment. All this company does isPlay games they never told me the delay was due to the holiday. Really? Do they not monitor a house due to the holiday? The offer they are now extending to me I begged them for and they told me no! I am not playing this game with them. They broke their  contract with me when they failed to get back to me with phone calls correct prices and a new contact. 
 
 
 
Sincerely,
[redacted]

November **, 2015[redacted]
[redacted]
[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted].  [redacted] signed with Slomin’s for automatic home heating oil delivery on 2/**/2015...

for a guaranteed fixed heating oil price of $2.149 for one year or up to approximately 600 delivered gallons, whichever comes first.  At that time, $2.149 was a promotional rate incentive for new residential heating oil customer.  To date Slomin’s has delivered 421.4 gallons to [redacted] home.  The offer of $1.899 that [redacted] refers to in his complaint was a recent promotional fixed rate for oil offer for new residential heating customer only. Because [redacted] is an existing customer and is currently locked into a fixed rate of $2.149, regrettably he is not eligible for this offer.Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention.  However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention.  Unfortunately Slomin’s cannot adjust [redacted] delivery to $1.899 per gallon.     If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

[redacted]
 
 
[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted].  Providing reliable and low cost home security has...

been a Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. [redacted] contacted Slomin’s on 9/**/2015 to notify our office that she would be moving from the home where we installed the alarm system.  At the time of cancellation, [redacted] had fifty nine months remaining on his sixty month monitoring obligation with Slomin’s that was subject to an early termination fee of $1558.78. (See five year monitoring agreement attached) When one of our customers informs us that they are moving with fifty nine months remaining on their agreement, there are several options that are available to them: 1.       Transfer the balance of the contract to the new homeowner which would relieve them of any obligation.  An Assignment & Assumption Agreement is supplied to current homeowner to be taken and reviewed prior to or at the closing.  2.        If the new homeowner is not interested in continuing with the service but our customer is interested in getting an alarm system installed at their new home they can sign a new five year agreement for our basic free installation package and we would settle their obligation at for $395.   3.       If the new home that our customer is moving into has an existing operating Slomin’s alarm system the remaining months on their monitoring agreement can be transferred at no cost. If none of the options mentioned above apply, the customer is responsible for the full termination fee of $1558.78 for the remaining fifty nine months.   Slomin’s has reviewed [redacted]’s account further to determine the best resolve to her complaint.  After review of [redacted]’s former and new account with Slomin’s, we have decided to waive the settlement charge of $395.00 given, however there will be no money refunded from her former account.  Although Slomin’s invested time and the necessary equipment at no cost to [redacted] for both homes, this decision is based on the fact that each home did have existing items installed that were able to be used with our system.   If you should have any additional questions, concerning this matter please contact us at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is some what satisfactory to me. I did not enquire about the budget plan instead it was suggested/offered to me.  They have switched their words around. I will continue to pay off my balance but if I have been a longstanding customer why couldn't they have extended this courtesy before I contacted Revdex.com especially since is explained to them that I have kids under the age of 2 years old in the house?
Sincerely,
[redacted]

[redacted]     [redacted]
* Complaint ID: [redacted]   Please accept this notice as Slomin’s response the complaint of consumer [redacted].   Slomin’s does apologize for any inconvenience [redacted]...

[redacted] feels we may have caused.  Slomin’s takes it very seriously when a customer feels they are not receiving the service they are paying for.  Unfortunately as with all mechanical equipment things can go wrong at any time.  For this reason, Slomin’s provides a one year warranty on all new installation which covers parts and labor.  Slomin’s would never create a situation intentionally to inconvenience a customer, it does not benefit us or the customer to have to perform service calls repeatedly.       Since Slomin’s performed the installation at [redacted] home, we have had been back to the home three times to perform service on 5/**/2016, 5/**/2016, and 9/**/2016.  Since 9/**/2016 service rendered there have not been any other issues reported.   Lastly Slomin’s would like to address [redacted] description of Slomin’s technician in his complaint.  As a licensed company in several states, Slomin’s fingerprints and drug test its employees and it is continued at random.  Being in the security and service industry this is something we take very seriously and is a necessity.    Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention.  Due to the service inconvenience Slomin’s issued [redacted]’ account a credit for one month of monitoring in the amount of $33.95. As an added courtesy we have applied an additional credit of $33.95 to [redacted] account.   If you should have any questions please contact me at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Slomins' answer indicates that I have a contracted for heating oil delivery @ $1.999 per gallon. I have a signed agreement for oil delivery @ $1.899/gallon. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
 
[redacted]
[redacted]
[redacted]
 
[redacted]  [redacted]   Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted].   As I mentioned to [redacted] during our conversation, Slomin’s does not perform oil pump-outs.  This procedure has to be arranged by an outside company and unfortunately we have no control over their scheduling.  As written in our first response to [redacted]’s complaint due to the process in which it takes for a pump-out to be performed we believed it to be a convenient resolve to settle his account for the oil we delivered because he would be using the oil anyway. However we completely acknowledge our error.    During the conversation with [redacted] and I he requested I contact him before the pump out is scheduled so that he can have his current oil company deliver oil to him to ensure there is 208 gallons for us to take back.  This confirms that obviously [redacted] utilized the oil and would still have to pay another company to deliver to him.  Slomin’s is in no way trying to take advantage of a situation, we would just like to try and settle [redacted]’s complaint in a way that we feel is fair and simple. To date we have not been notified as to when a pump-out can be scheduled and once again we do apologize for the inconvenience.  At a last attempt to try and settle [redacted]’s complaint, as offered to him by our credit manager Mr. S[redacted], Slomin’s is still willing to settle the 208.7 gallons we delivered to him on 1/**/2017 and 2/**/2017 for $279.89 and waive the remaining $147.73 balance. This is essentially giving [redacted] oil at a cost of $1.34 per gallon which is substantially below current market prices.  Should [redacted] continue to decline our offer, as previously mentioned, we will contact him as soon as we possibly can with a scheduled appointment to perform the pump out.    If you should have any questions, please contact me at ###-###-####.