Foxx Apothecary Inc

December **,
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*** *** ** ***Complaint ID: ***Please accept this notice as Slomin’s response to the complaint of consumer *** ***. Providing reliable and low cost Home security has been a Slomin's hallmark since
1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. Slomin’s has spoken to *** *** after reviewing the fines received from her town. Upon completion of our review process Slomin’s agreed to credit *** ***’s account $It was explained to *** *** by Slomin’s representative Allison as well as Slomin’s customer service supervisor Patricia, that Slomin’s was covering cost for alarm fines received on 10/**/2015, 10/**/and 10/**/2015. *** *** was also fined for an alarm signal received on 2/**/2015, but the police were notified only due to the fact that the incorrect code word given when Slomin’s central station operator called the home Had the proper code word been given at time of contact, it would not have been necessary for Slomin’s to contact the policeOn 10/**/2015, Slomin’s rendered service to *** ***’s alarm system in an attempt to remedy her issue. In addition to the $credit for alarm fines received, Slomin’s also waived the $per hour plus parts cost for service to *** ***’s alarm system.Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attentionHowever, Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention. Slomin’s does apologize for any inconvenience *** *** feels we caused. Unfortunately there will be no additional credits issued to her account.If you should have any questions, please contact me at ###-###-####

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*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** *** *** signed with Slomin’s in December to
receive our free security system installation package. In return, *** *** agreed to use Slomin’s monitoring service for a period of five years. (See agreement attached) *** *** also purchased a smoke detector for $in addition to our free packageSlomin’s completed the installation at *** ***’s home on 1/**/ On 12/**/Slomin’s rendered service at *** ***’s home at their request. The *** were experiencing alarm signals and they believed their pet to be the cause. Slomin’s technician Vincent made an adjustment to the motion detector that could assist in reducing alarms caused by their pet. However if an animal(s) grow large in size and/or they jump on items in the home, they can possibly still cause the motion detector to be triggered. On 12/**/2015, *** *** contacted our office again with alarm issues being caused by their pets. Slomin’s customer service representative Jessica offered an option of having the motion detector removed and have one window armed in that area at no cost to possibly resolve their issue. Also for any additional windows Jessica offered to reduce the price from $per window to $per window but *** *** declined. Our office was recently contacted by *** *** to discuss the reoccurring alarm signals from her home. On 4/**/Slomin’s responded to a signal received from the *** living room motion detector. When Slomin’s central monitoring station contacted *** ***, he gave the proper code word and request the police be sent because he was not at the home. On 5/**/2016, Slomin’s responded to multiple signals received. The first was from the living room motion detector and our central station contacted to the police again at the request of *** ***. Approximately two hours later Slomin’s responded to signals received from the living room motion detector, side door and the front door. All were marked as accidental alarm signals by *** ***. The evening of 5/**/2016, *** *** contacted our office to request service to the alarm system due to alarm signals she felt they were experiencing. Slomin’s customer service representative Vanessa offered to schedule a service appointment for *** *** but made her aware that there would be a $per hour plus material cost for service because she was no longer under any warranty and did not have a maintenance plan. *** *** advised she would call back. In an attempt to resolve *** ***’s complaint, Slomin’s is willing to provide a one-time courtesy service call to check their motion detector. However as *** *** states in her complaint she has a large dog and some dogs can grow to be the size of a small person. The alarm system cannot determine the difference so we do not believe the motion detector to be faulty as it may be working as it should. The *** were not given any credits to their account because the motion detector was installed at no cost to them and they are not being billed an additional monthly cost to monitor it. The *** have the option to bypass the motion detector when their pet(s) are out to cancel any alarms from that zone as well. Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention. As mentioned in our response, Slomin’s is willing to perform a onetime no charge service visit to the *** home and they can contact our office at their earliest convenience to schedule, but we cannot guarantee this will resolve their issue. Slomin’s is also still willing to arm one of the windows in place of the motion detector and honor the $cost to arm any additional window they may want. Unfortunately Slomin’s cannot reimburse the *** for any fines they incurred by their local police department If you should have any questions, please contact me at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is not satisfactory! I didn't receive an notice by Suffolk countySlomin's should notify all their customers to new laws that concern their customersThe alarm was because of faulty equipment regardlessSlomins should still be held accountable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Good afternoon, yesterday, 09/**/2016, I received an e-mail from Slomin's Oil Company offering a contractual oil delivery of $/ gallon. If Slomin's is willing to match that offer to me, I will be willing to pay them ASAP for the oil delivered and I will be willing to close my complaint. Included is a copy of the e-mail sent to me from Slomin's Oil Company. I look forward to resolving this issue, Thank you,*** ***, ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** Slomin’s does apologize for any inconvenience *** *** feels we may have caused. Unfortunately as of 3/**/*** ***’s account has been cancelled due to a delinquent balance and we are unable to render any service to her account. Slomin’s did install a gallon John Wood hot water pak on 1/**/which we warranty for one from the installation dateHowever, the hot water pak does have a six year manufacturer’s warranty. If *** *** chooses to have her account remain in a delinquent state and have her plumber repair her hot water pak, she can submit the cost for repair to the manufacturer for possible reimbursement If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O*** Customer Service Supervisor Slomin’s Inc

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*** *** *** Please accept this notice as Slomin’s response to the unresolved complaint of consumer *** *** As mentioned in *** *** secondary complaint, he acknowledges receiving a copy of the contract that was signed electronically on 5/**/2016. After review of the agreement in its entirety, the *** by law had three business days to cancel the transaction. Slomin’s does not execute the terms of the monitoring obligation until the installation is completed. Slomin’s completed the installation at the *** home on 6/**/which gave them one week to review the agreement and cancel should they have disagreed with its terms. Once again, Slomin’s does apologize for any inconvenience the *** feel we may have caused. However our position remains the same. If the *** move from their current location, they have the option of transferring services to the new owner of their home or to another location we may service without a penalty. Should they decide they would like to discontinue their services with Slomin’s at this time, they will be responsible for the fifty nine month remaining monitoring obligation that is subject to an early termination fee of $ If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O*** Customer Service Supervisor Slomin’s Inc

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*** *** ** ***Complaint ID: ***Please accept this notice as Slomin’s response to the complaint of consumer *** ***Slomin’s does apologize for any inconvenience the *** feel we may have
caused. However under the terms of their guaranteed fixed heating oil pricing agreement, they were required to purchase all of their fuel oil requirements from Slomin’s from 9/**/thru 9/**/or up to approximately delivered gallons whichever occurred first. (See agreement attached) Slomin’s made a total of five deliveries to the *** home that totaled delivered gallons. (See ledger attached)The *** *** *** plan the *** purchased includes but is not limited to an annual system check at the customer’s request. (See attached service plan for coverage details) However outside of the need for emergency services, system checks are performed at Slomin’s sole discretion between the month of April and September. Slomin’s service technicians visited the *** home three times. The first visit was on 11/**/to inspect the home for a new oil tank. The second visit was on 12/**/which was also to inspect their oil tank to make oil deliveries because it was replaced by another companyThere was no one at home for the technician that day and a third appointment was scheduled for 12/**/2015. On 9/**/2015, Mr*** contacted out office to arrange for an annual maintenance. At that time Mr*** was reminded that his account was delinquent. Mr*** informed Slomin’s customer service representative Jessica of his intent to pay the balance. Mr*** was offered a date of 11/**/with consideration that the account would be bought up to date prior to date but Mr*** refused the appointment. Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention. Unfortunately Slomin’s cannot offer any refund on the *** account. The *** account was recently cancelled at their request and their balance has been paid in full as of 10/**/2015.If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O***Customer Service SupervisorSlomin’s Inc

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*** *** *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** As requested by *** *** her account with
Slomin’s was cancelled on 3/**/2017. Unfortunately Slomin’s does not render service on accounts that are no longer active. Although *** *** did not receive a system check- up, her Econo Pak service plan still covered her for emergency service and parts listed in her agreement if were to become necessary. Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. To settle *** ***’s complaint, Slomin’s has issued a refund for the $cost paid for her service contract from March which she should receive within approximately fourteen business days If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O*** Customer Service Supervisor Slomin’s Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseYes we were serviced and the issue was resolved on 12/**/but on 12/**/@11:35pm I spoke with a Slomin's rep.and informed him that our carbon monoxide alarm was reading high numbers and needed the heating system cleaned and he refused to place a supervisor on the phone and told me to call back at 8am on Sunday so we waited and the carbon monoxide alarm did alarm and we called the fire department and the rest of the information Slomins gave the Revdex.com was correct
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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Please accept this notice as Slomin’s response to the
complaint of consumer *** ***
*** *** signed with Slomin’s on 8/*/and
was
installed on 8/**/When Slomin’s installs an alarm for a new customer, we
are sometimes required to file permits with the local authorities for the new
customerThese requirements vary per each township and certain townships will
fine customers that do not file permits
When *** *** called in to dispute the permit fee,
*** asked that he send in a copy of the permit so we could verify with the
town and thus enable us to protect the customer from unnecessary finesBy
providing the permit number in his complaint, Slomin’s was able to verify an
active permit and the charges on the account have been credited
Slomin’s does apologize for any inconvenience we have
caused *** *** and hope that he can see we were only trying to act in his
best interest
If you should have any questions, please contact us at
###-###-####
Sincerely,
Eric S***
Customer Service Manager
Slomin’s Inc

October **, 2015*** *** *** ***
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*** *** ** ***Complaint ID: ***Please accept this notice as Slomin’s response to the complaint of consumer *** ***.*** *** has been a customer with Slomin’s for automatic home heating oil delivery,
service and alarm monitoring since September 2011. During the heating season *** *** does get a delivery about once per month which is typical for most homes. Some homes may even receive oil as often as every two weeks during the winter. The winter season of 2014-was a severe one and the month of February was recorded as the third coldest February in New York state history. *** ***, as well as most home heating oil consumers used more oil than usualAttached is *** *** oil consumption history and the larger amounts correlate with the colder months. As the end of the heating season approaches deliveries are made less frequent if at all because the need for oil is minimal during spring and summer seasons which is also shown in *** *** delivery history. In June 2014, *** *** chose to go on a monthly budget payment plan. Slomin’s budget plan starts on June *** and ends on May ***. This gives our customers the option to make twelve equal monthly payments for their estimated oil cost for the year. Because it is an estimated figure some customer may end the budget and a balance or surplus. If a customer ends their budget with a balance and its less the $500.00., they have the option of rolling the amount into their new twelve monthly budget payments. If a customer ends their budget with a surplus, they have the option of having the excess money paid refunded to them or also rolled into their new budget payments to lower their monthly cost. When *** ***’s budget was established in June 2014, it was at $and her payments were made consistently. When the budget ended in May 2015, *** *** had a balance of $remaining. In June *** *** new budget payment was calculated at $due to average cost for oil dropping. *** *** balance from the prior heating season was rolled into her monthly payment making her 2015-budget payments $281.00.In September *** *** chose to obtain a new fixed rate for her oil price per gallon of $which is $less than her fixed rate the prior year. Although it was a huge decline in *** ***’s price per gallon, it was locked in three months after she began her new budget and her payments were calculated on the annual average cost of oil at $After September ***, Slomin’s does not usually adjust budget payments but we agree that *** *** budget payment can be lowered due to the substantial difference in oil costTo date *** *** has made June, July and August budget payment totaling $leaving a budget balance due of $for September and $for October. Slomin’s has lowered *** *** budget payments to $which now reflects payment of $due for September and $for October and on. If you should have any additional questions, please contact me at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:I honestly don't understand how sending an outdated contract would be an answer to my complaintThe issue was not whether or not they provided the services agreed upon for the price agreed upon during that period under which the contract they sent was stipulated, rather the issue is whether or not they validated my renewal contract (which, as explained in the original complaint, has much evidence to be corroborated)This tactic employed by them is the equivalent of the judge asking you where you were on the night of January *** and you say that you like chocolate covered bananas - the two things are obviously not connected.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have contacted *** as well as a third party in regards to my issue. *** and the independent third party both claim that Slomin's website/application is out of date and needs to be updated in order for the Flash application to work. I am not seeking monetary reward. I just want to be able to cancel my contract without paying a $fee. They simply cant provide me with the service I was promised. I have been a loyal customer for over years, I am not looking to leave but they cant get my system to work properly. I am requesting that they remove all my hardware at no cost and allow me to pursue other vendors.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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Please accept this notice as Slomin’s response to the complaint of consumer *** *** Providing reliable and low cost home security has
been a Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. Slomin’s does apologize for any inconvenience *** *** feels we may have caused. Slomin’s was not aware the *** *** switched her services to ADT prior to receiving her complaint. *** *** signed with Slomin’s on 3/**/to take over her existing security system. Since the takeover was performed on 4/**/at *** ***’s home there were no reported problems with the alarm system and no service calls rendered since the installation. *** ***’s contacted our office on 5/**/to discuss her bill. *** *** informed Slomin’s customer service representative Mariah that she was recently released from the hospital and that she would be mailing in a payment for her due balance billed on 1/**/2017. Mariah placed a promise to pay notation on *** ***’s account as well as put her account on a “special handling” status due to her mentioning her recent release from the hospital*** *** called Slomin’s again on 6/**/because she was unhappy that she was receiving past due notices for her account. Unfortunately because *** *** had not made a payment to her account since November the notices were automatically generated. However, as previously stated Slomin’s placed *** ***’s account on “special handling” which is evident on the invoice(s) sent to her(See invoice attached) Slomin’s has always cooperated with the Revdex.com in matters that come to your attention and we are open to your suggestion in this matter. However, Slomin’s does not believe it has conducted itself in any manner that would warrant your office’s intervention. Regrettably *** ***’s account was cancelled due to non-payment on 6/**/and recently referred to our attorney for further collection action If should have any questions please contact me or Slomin’s credit manager Robert S*** at ###-###-####. Sincerely, Shaneka O*** Customer Service Supervisor Slomin’s Inc

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*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** *** Slomin’s does apologize for any inconvenience we
may have caused *** ***. Upon receipt of his complaint his account has been closed and the balance due has been removed. (See ledger attached) If you should have any questions, please contact me at ###-###-#### Sincerely, Shaneka O*** Customer Service Supervisor Slomin’s Inc

July **, 2015
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*** *** ** *** Complaint ID: *** Please accept this notice as Slomin’s response to the complaint of consumer *** ***. Slomin’s does apologized for any inconvenience *** *** feels
we may have caused. *** *** has been a customer with Slomin’s since February for service to his heating system and automatic delivery. Because *** *** did not contact our office after the 2/2*/delivery was made to discontinue his services, his account remained active and on automatic delivery. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention. To assist in our attempt at arranging and appropriate resolution, Slomin’s has asked *** *** to provide us with any appropriate documents confirming that he has indeed converted his heating system from oil to gas. After review of submitted documentation, Slomin’s has offered to settle the 4/**/delivery billed at $for half the cost at $ If you should have any additional question, please contact me at ###-###-####