Foxx Apothecary Inc

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[redacted]   Complaint ID: [redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].    Slomin’s does understand [redacted]’s concerns over his oil...

deliveries. However we cannot manipulate the amount of gallons taken during a delivery.  Slomin’s agrees with [redacted] that this winter was a mild one but we still experienced very cold days and even more cold nights.  After review of [redacted]’s delivery history and average daily use, although larger than prior deliveries his 4/**/2017 delivery was well within his normal use.  As mentioned in [redacted]’s complaint his deliveries made during the winter months were as follows: 12/**/2016  -  82.4 gallons delivered                                                 25 days later 12/**/2016  -  95.5 gallons delivered                                                 21 days later 1/**/2017  -  86.4 gallons delivered                                                 21 days later 2/**/2017  -  79.8 gallons delivered                                                 24 days later 3/**/2017  -  80.5 gallons delivered 38 days later 4/**/2017  -  133.3 gallons delivered   As shown, the amount of gallons delivered and the days between them average between 3 to 4 gallons per day.  After [redacted]’s 4/**/2017 delivery, his next delivery is expected to be on or around 9/**/2017.  This estimated date can be pushed up or back based on the weather.   Slomin’s has always cooperated with The Revdex.com in resolving matters that are bought to your attention.   As a business that has been around for over ninety years, our main goal is to try and retain customers not intentionally create a situation that would push customers away.   As written above, Slomin’s believes it is evident that there has been no maleficence. If [redacted] is still convinced that Slomin’s is wrong he may contact the Nassau Department of Weights and Measures at ###-###-####. To verify the authenticity of the meters on our trucks, it is required to have them regularly inspected.   Slomin’s has always had a good reputation in the community and would welcome an impartial agency confirming that fact.    If you should have any questions, please contact me at ###-###-####.   Sincerely,   [redacted] Customer Service Supervisor Slomin’s Inc.

November **, 2015[redacted]
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[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted].[redacted] contacted Slomin’s on 9/**/2015 to notify our office that he would be moving...

from the home where we installed the alarm system and needed to cancel his account.  At the time of cancellation, [redacted] had twenty nine months remaining on his sixty month monitoring obligation with Slomin’s that was subject to an early termination fee of $1222.92. (See five year monitoring agreement attached) When one of our customers informs us that they are moving with twenty nine months remaining on their agreement, there are several options that are available to them:Transfer the balance of the contract to the new homeowner which would relieve them of any obligation.An Assignment & Assumption Agreement is supplied to current homeowner to be taken and reviewed prior to or at the closing. If the new homeowner is not interested in continuing with the service but our customer is interested in getting an alarm system installed at their new home they can sign a new five year agreement for our basic free installation package and we would settle their obligation at for $245. If the new home that our customer is moving into has an existing operating Slomin’s alarm system the remaining months on their monitoring agreement can be transferred at no cost. If the new home that our customer moves into has an existing functioning alarm system but was not installed by Slomin’s; If upon inspection of the equipment it is found to be in good condition and Slomin’s able to take over the system, we will render necessary service to do so at no cost to customer if they agree to a new five year monitoring agreement.Customer would be relieved of the obligation on their former account.If none of the options mentioned above apply, Slomin’s does review the account for a possible reduced amount to settle the account obligation entirely.  After review of the account [redacted] was offered a reduced settlement of $595.00 for the twenty nine month obligation.  Slomin’s consultant Kevin recently met with the new owners of [redacted] former home.  [redacted] is correct that the buyers of his home signed their own alarm agreement.   The Assignment & Assumption that was sent to [redacted] was not returned to transfer his services.  However because the new homeowner still chose to use Slomin’s services not only for alarm but oil as well,  [redacted] does still get the advantage of getting his obligation waived once their services become active.  At this time the new owners have a scheduled appointment for 11/**/2015 to activate their alarm system and install additional items they signed for.  Upon completion of the alarm installation, the new owner’s contract will be executed and [redacted] will be relieved of his remaining obligation.If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted]   [redacted] has been a Slomin’s customer since December 2**5 and...

has maintained a good account.  Since her account was established we have visited her home three times for service.  The most recent visit to [redacted] was on 10/**/2**6.   On 10/**/2**6 [redacted] contacted our office to report that she had no hot water.  Slomin’s customer service representative Ginny agreed to schedule a same day service appointment to check her issue.  [redacted] account was flagged that she had a separate gas hot water heater which she did not have coverage for.  Ginny informed [redacted] of this and advised there could be a possible charge for the visit. Any customer that does not have a service contract with Slomin’s is charged $189.00 per hour plus parts.  A customer who has purchased Slomin’s service plan but they are in need of a service that is not covered under the agreement is charged $149.00 per hour plus parts. Shortly after [redacted] conversation with Ginny, she contacted our office again and spoke with Natalie to cancel the service appointment .   Approximately two hours later, [redacted] contacted our office again to request service because another company whom she had to home to check her hot water issue informed her that she was out of oil and that was the cause of her having no hot water.  Slomin’s customer service representative Joanne scheduled another same day service appointment to check [redacted] heating system.  Upon our mechanics arrival he dropped fifteen gallons of oil and got her unit back up and running.  [redacted] account was also updated that she has an indirect hot water heater and not a separate hot water heater which she also does not have coverage for.   During [redacted] conversation with Joanne on 10/**/2**6 she requested to speak with a supervisor because she was unhappy that she incurred an extra expense from the other company she called to check her heating system.  On 10/**/2**6 Slomin’s customer service supervisor Brendan contacted [redacted] to discuss her dissatisfaction.  As a courtesy he offered to issue her account a credit for $50 for the inconvenience.    [redacted] contacted our office again on 10/**/2**6.  She spoke with Brendan once more because she was still unhappy as she was insistent on getting a full reimbursement for $141.00. [redacted] requested that her issue be escalated and as Brendan’s manager I took over the phone call.  [redacted] and I spoke at length regarding her request to be reimbursed for $141.00.  I apologized several times for any inconvenience she felt Slomin’s caused her.  However I explained it was her choice to hire another company for service and cancel the appointment she scheduled with us.  Slomin’s did not refuse to service [redacted] we just simply forewarned of the possibility that the service she required could be at a charge. There is but so much information we can acquire over the phone and it is our customer service representatives responsibility to advise of all probabilities.    Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter.  However, Slomin’s does not believe it have conducted itself in any manner that would warrant your office’s intervention.  As previously mentioned, Slomin’s has already made [redacted] a generous offer to credit of $50.00 to account under the described circumstances.  Slomin’s cannot reimburse [redacted] for her making the decision to hire another company and not allowing Slomin’s to diagnose the issue.    If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

February *, 2016
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Complaint ID: [redacted]
Please accept this notice as Slomin’s response to the complaint of consumer [redacted].
[redacted] signed with Slomin’s for automatic oil deliveries and heating...

service on 11/**/2014.  (See agreement attached)  As stated in [redacted] agreement
[redacted] established an account with Slomin’s in November 2014 for automatic oil delivery and service for her heating system.  On 11/**/2014 [redacted] signed with Slomin’s consultant George for a guaranteed fixed heating oil price of $2.899 for one year or up to approximately 1000 delivered gallons, whichever came first.  [redacted] also purchased Slomin’s [redacted] Service Plan for $139.00.
Upon expiration of [redacted] fixed price agreement, her account remained active and on automatic delivery.  An automatic renewal invoice for the [redacted] service plan was also issued for the succeeding year on 11/**/2015 which acts as a reminder when their agreement ends. 
As [redacted] agreement states “Upon expiration of this agreement, Slomin’s will continue to make automatic deliveries to customer’s premises at Slomin’s retail heating oil price in effect on the date of the delivery but both parties reserve the right to renegotiate the price based on the then prevailing market conditions”.  The delivery made to [redacted] home on 12/**/2015 was delivered at a price of $2.349 per gallon which was below the average retail price of oil on that date.  (See attached [redacted] for average home heating oil prices in the Long Island Region)  Slomin’s representative, Scott spoke with [redacted] on 12/**/2015 and offered her a new fixed rate of $1.979 which she declined.
Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention.  However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention.  In an attempt to try and maintain good customer relations, Slomin’s is willing to settle the cost for the 12/**/2015 delivery at the offer given on that date of $1.979.  Upon receipt of payment for $179.10 in full by 2/**/2016, Slomin’s will remove any remaining balance from [redacted] account.
If you should have any questions, please contact me at ###-###-####.
Sincerely,
Shaneka O[redacted]
Customer Service Supervisor
Slomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s installed its free security system equipment package...

at [redacted]’s home on 7/**/2015.  In return [redacted] agreed to use Slomin’s monitoring service for five years.  Recently [redacted] contacted our office to report that she feels there is a problem with her alarm sending false signals to our central station.  A service appointment was scheduled for 4/**/2016 but there was no one at the home upon our technician’s arrival at approximately 12:40pm.  [redacted] currently has another appointment scheduled for 4/**/2016.    [redacted] has spoken with several representatives in our call center including Allison who has the task of reviewing and documenting Slomin’s customers who report issues of false alarm signals.  [redacted] also spoke Slomin’s customer service Supervisor Patti.  Both Allison and Patti informed [redacted] that although she has not been fined from her county at this time, Slomin’s cannot agree to cover the cost for an anticipated fine.  (See # 21-false alarm fines/permits/additional work portion of agreement)   Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  Although we share [redacted] concern, unfortunately as with all mechanical equipment things can go wrong at any time.   As mentioned above, [redacted] has a scheduled appointment for service to her alarm system on 4/**/2016 to check and/or repair the issue reported.  Upon completion of our service, Slomin’s can send [redacted] a notice to confirm repairs if any and she can submit it to her police department.    If you should have any questions, please contact me at ###-###-####.

September **, 2015 
 
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[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted].     As [redacted] has already been...

advised, once the new owner establishes services in his former home, Slomin’s will refund his settlement payment of $225.00.  The new owners are scheduled to establish services with Slomin’s on 9/**/2015 which will fully execute their monitoring agreement.  Once their services have begun, Slomin’s will refund [redacted]’s settlement payment of $225.00 as agreed.   The refund process can take approximately ten business days from the date the refund is requested. If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

October *, 2015  [redacted]
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[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer Christopher Defeo.  Providing reliable and low cost home security has been a...

Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.   Slomin’s completed an alarm upgrade at [redacted]’s home on 9/18/2015 after he contacted our office on 9/05/2015 with an interest in getting new alarm equipment.  As [redacted] mentions in his complaint he received a new LCD touchscreen keypad which also operates as the alarm panel, a smoke detector, remote keypad access and a takeover switch.  The new system that [redacted] now has is a wireless system made by a different manufacturer and some components from the previous system are not compatible.  Because [redacted] secured doors and motion detectors were all hardwired, the takeover switch installed allowed these items to be incorporated into the new system.  The new touchscreen keypad that was installed which also acts as the main panel for the alarm as mentioned above  is a completely different make a model from [redacted]’s prior keypads.  In lieu of the additional keypads, the remote keypad access that [redacted] now has with this new system, allows him and other authorized users to control the alarm system remotely just as the keypad does from any registered devices such as cell phone, lab top/notebook, tablet or desktop computer with proper username and password. Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter.  However, Slomin’s does not believe it have conducted itself in any manner that would warrant your office’s intervention.  [redacted] stated in his complaint that he was offered to have two new keypads installed at a discounted price.  Slomin’s did offer to reduce the installation price from $235.00 for each keypad to $175.00 for each keypad saving him $120.00 in an attempt to resolve his issue which [redacted] declined.  As a consumer courtesy Slomin’s is willing to give and additional discount for the cost of the keypads to $150.00 each for a savings of $170.00 for two keypads.  Slomin’s does apologize for any inconvenience [redacted] feels we may have caused but unfortunately we are unable to perform the additional keypad(s) installation at no charge. If you should have any questions, please contact me at ###-###-####.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted] established an account with Slomin’s in November 2009...

at his home in Douglasville, Georgia to receive our free alarm installation package. In return, he agreed to use Slomin’s monitoring services for five years.  The Hicks’ remained Slomin’s customers beyond their five year monitoring obligation until they cancelled due to moving.    The Hicks’ signed again with Slomin’s at their new home on 9/**/2015.  The new agreement was signed electronically and a copy was emailed to [redacted].  (See agreement attached)  Mr. and Mrs. [redacted] rented their new home.  Slomin’s rental monitoring agreements are for three years at $39.95 per month and $300.00 towards the cost of the installation package.  As long time customers, The Hicks’ received Slomin’s installation package at no cost.  The security system installation was completed on 10/**/2015.   On 6/**/2016, [redacted] contacted our office to discuss cancellation of his account at his rental home.  At that time there were twenty eight months remaining on his thirty six month monitoring agreement.  [redacted] was offered the option to transfer his services to his new home to complete the remainder of his monitoring obligation, but as his agreement states there would be a $49.00 reactivation fee to do so.  [redacted] declined the transfer option because he was moving into a gated community and there was no need for the alarm system.  [redacted] was advised that there would be an early termination fee of $1063.40.  Slomin’s Retention Department specialist Natalie offered [redacted] a reduced fee of $595.00 to settle his monitoring obligation.    [redacted] continued to dispute his monitoring obligation and the contract signed for the free installation performed in October.  [redacted] call was escalated to Slomin’s Retention Department manager Stephen.  After several discussions, in an attempt to maintain customer relations, Stephen offered [redacted] the following final options: Waive entire obligation if new tenant where alarm was installed signs to use Slomin’s for two or more yearsSettle obligation for $100.00 if new tenant signs for one yearSettle entire obligation for $400.00 if option one or two do not take place On 6/**/2016, [redacted] contacted our office and paid the $100.00 settlement offer mentioned in option two above.  Unfortunately no account has been established by the new occupant of the Hicks’ former residence to date. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention.  However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention.  The options listed above are still available to [redacted] and will remain available until 9/**/2016 which is approximately ninety days from the date of cancellation. If you should have any questions, please contact us at [redacted]

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted]  [redacted] has had several conversations with our office...

regarding a fine received from Suffolk County’s Alarm Management Division.   The morning of 11/**/2016, Slomin’s central monitoring station responded to an alarm signal at approximately 9:08 am.  The call was answered by a woman who gave us an incorrect code word.  Slomin’s central station operator disconnected the call and proceeded to contact the police and then the [redacted]’s emergency contacts.  Suffolk County police deemed the visit to the [redacted]’s residence on 11/**/2016 to be a false alarm and they were issued a fine for $100.00.  [redacted] contacted our office because he wanted Slomin’s to take responsibility for the fine.  He felt it was due to our error and we should not have called the police.  The call in response to the 11/**/2016 signal was answered by his mother in law whom he insisted gave the correct code word.  In his many discussions, including with our customer service supervisors Gary and Karen, he admitted that his mother in law first gave the correct code word but then corrected herself with an incorrect code word as her final answer.  It was explained to [redacted] that was why the police were called and Slomin’s does not consider that to be a mistake. Therefore we would not be responsible for the fine issued.     Slomin’s central monitoring station’s job is very important and time sensitive. Their daily tasks are only to respond to alarm signals, call the police and a customer’s emergency contact(s) if necessary.  Slomin’s central station operators cannot have extended conversations with our customers over the phone even when the correct code word is given and everything is confirmed to be ok.  If a customer has other questions and/or issues, central station will then transfer them to customer service for additional assistance.   Slomin’s does apologize for any inconvenience the [redacted]’s feel we may have caused.  We share our customer’s and the police departments concern in trying to reduce unnecessary police response to alarm signals.  We also understand mistakes happen.  However our central station operators cannot assume our customers safety over the phone.  When someone is uncertain about their code word it can appear as though an unauthorized person is in the home who is trying to guess the correct code word. In an attempt to maintain customer relations, Slomin’s made the decision to credit the [redacted]’s account for $100.00 which has was posted on 12/29/2016. (See ledger attached) It was stressed to [redacted] that Slomin’s will not be responsible for any fines received in the future.  Slomin’s also addressed the importance of making sure the correct code word is given especially if may have visitors in the home.   If you should have any questions, please contact me at 516-932-7000.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted] did contract with...

Slomin’s to install 2 separate central air conditioning systems. Unfortunately, with air conditioning there are sometimes some unforeseen conditions arise that need to be addressed to complete the work per the local townships standards. Slomin’s technicians are not electricians and there is no way for us to know if an upgrade is needed until the licensed electricians are on site.   The second system could not have been completed without the electrical panel upgrade and [redacted] was made aware of this on the 1st day of the install Slomin’s does understand how frustrating this situation can be and for that reason we only charged [redacted] $500 of the $1100 cost for the upgrade.   Slomin’s has always cooperated with the Revdex.com and does apologize for any inconvenience [redacted] feels we may have caused her. A credit of $500 has been added to her account and she can use it towards either of the 36 month payment plans for the 2 air conditioning systems. The UL certificate should be cleared up shortly and Slomin’s will forward it to [redacted] as soon as we receive it.     If you should have any questions, please contact us at ###-###-####.   Sincerely,   Shaneeka O[redacted] Customer Service Manager Slomin’s Inc. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Slomin's response makes no account of several important points.  First, by phone, Slomins representative told us that the required delivery was 650 gallons when the contract clearly stated 400.  We made extraordinary efforts to allow a delivery to meet the stated 650 gallons, even though it was not required by the contract.  The use of threats of fees and collections were unwarranted.  Slomins states that with the contract cancelled, no refund is possible.  This is in obvious disagreement to standard banking procedures.   Simply cutting a check is easy.Service of the system was requested, and slomins was insistent that service could only be done on a date after the contract expired.    yes, this was unacceptable and slomin's was notified that service would be performed at their expense by a third party.  We will accept a settlement but slomin's seems to want to avoid any responsibility. 
 See attached for the signed contract that says 400 gallons minimum, which slomins representative denied on phone.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because]
We are still unable to alarm our home for fear of the police showing up unnecessarily. This means our home is unprotected day and night. As consumers we decided to get the alarm system to secur e our home however we are paying for a service that we are unable to use and that is unfair.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They realized their mistake but they want me to pay for it anyway?? What kind of a solution is that. Please have Slomins come and remove the oil from my tank. That way I won't be paying for their mistake and my present oil company will be happy that they can make their delivery that they were unable to because Slomins mistake. My present oil company said that Slomins is able to remove the oil if they want or have to but they don't want to. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me and the matter cannot  be resolved.The reason: the Slomin's Inc had sent a technician the second day after the delivery in dispute was made on 6/**/2015 to measure the oil in the tank. The measure measure result of measure is 31 and ½ inch deep, which will translate into 212.5 according to the Slomin’s technician. That means the tank must had empty and the burner had to stpped working with 12.5  gallaon at the bottom (It will require more than that to be  operationable. The previous delivery was made on 4/**/2015 (fill up) and our uasge showed it would be impossible to have consummered 200 gallons in less than two months in a summer time for our family.The best thing I can think is Slomin will make a delivery when its costomer has 1/3 or 1/2 tangk of oil, this can be also proved by the amount of oil they put in our tanl in the past 7 months. At most, assumming our tank was 1/3 full, they can put in aproximately about 181.5 at the maximum, or 137 with 1/2 tank full level. There were three times in the past that Slomin delivered a little over 50% of the tank capacity in the winter time with time intervals ranging from 32 days to 43 days, this is for winter time and delivery should be more frequent.During the past three months, Slomin's cannot answer my questions with a reasonable or satisfactory explanation and they seem not to be in the direction to solve the puzzle-when every possible reason ha been excluded: oil pipe linking, gauge reading is incorrect, consummer had excessive usage- why 200 gallons was made and the tank is still in short of at least 62 gallons and our past indicators for a near empty tank, the maximum we can get was 187 gallons-because this is an old tank and it require a certain amount (at least 20 or more gallons as the deposit).
Now with almost four months passed, we still have about more than 3/8 in the tank, indicating as consummer we are not a heavy user. If they measure again, it still cannot solve the problem that happened on 6/**/2015.Attached please see Slomin's delivery in past 7 months to our house and detailed day betwenn delivery, average use per day, etc.Thank you for your time.[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s does apologize for any inconvenience [redacted] and his...

family feels we may have caused.  Slomin’s would never unnecessarily cancel a confirmed scheduled appointment with a customer.  Unfortunately with the uncertainty of day to day operations and the many variables that can occur with dealing with HVAC services, we are sometimes faced with these very difficult decisions.   Regrettably, Slomin’s did indeed have to cancel a service appointment at [redacted]’s home on 12/**/2014.  However we scheduled an appointment for the very next day and the work was completed.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].    [redacted] signed with Slomin’s on 9/**/2012 at her...

home in Haverstraw, New York for our free security system takeover package.  In return she agreed to use Slomin’s monitoring service for a period of five years.  In addition to our free package [redacted] purchased two smoke detectors and a wireless access point for her camera.  (See agreement dated 9/**/2012 attached)   In October 2013, [redacted] cancelled her monitoring service at her Haverstraw, NY home because she was moving.  At that time there were forty seven months remaining on her monitoring agreement subject to an early termination fee of $1555.56.   When one of our customers informs us that they are moving with forty seven months remaining on their agreement, there are several options that are available to them:     Transfer the balance of the contract to the new homeowner which would relieve them of any obligation. If the new homeowner is not interested in continuing with the service but our customer is interested in getting an alarm system installed at their new home they can sign a new five year agreement for our free installation package and we would settle their previous obligation for $395.00. If the new home that our customer is moving into has an existing operating Slomin’s alarm system the remaining months on their monitoring agreement can be transferred at no cost If the new home that our customer moves into has an existing functioning alarm system but was not installed by Slomin’s; If upon inspection of the equipment it is found that Slomin’s can take over the system,  we will render necessary service to do so at no cost to customer if they agree to a new five year monitoring agreement.  Customer would also be relieved of the forty seven month obligation on their former account.   Because [redacted]’s new home did not have a security system and the new owners of her former residence did not assume her monitoring obligation, [redacted] chose option number two as listed above.  In October 2013, [redacted] signed for a new Slomin’s security system at her new home and paid the reduced fee of $395 to settle her former account.  (See agreement dated 10/**/2013 and billing ledger attached) Providing reliable and low cost Home security has been a Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  Slomin’s did not add another five years to [redacted]’s existing five year monitoring obligation.  Slomin’s installed a new security system at no cost to [redacted] and she started a new five year monitoring commitment.  At this time [redacted] has twenty months remaining on her monitoring obligation.  In an attempt to maintain customer relations, Slomin’s has offered [redacted] the option of adding two smoke detectors and an Interactive Gateway Module that will enable wireless, remote access and automation capabilities to her alarm system at no cost. In return, she would agree to extend her alarm monitoring agreement by an additional thirty months.  Slomin’s is currently scheduled to perform the installation at her home on 2/**/2017.    If you should have any questions, please contact me at ###-###-####.

[redacted]
 
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[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. [redacted]’s account has been cancelled and unfortunately...

no longer being handled by our office.  In March of 2014 [redacted]’s account was sent to our attorney for further collection action. If you should have any questions, please contact the office of [redacted] at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

[redacted]
 
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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   As of 2/**/2017, Slomin’s customer service representative...

Cathy issued a credit of $10.00 to [redacted] account for the days her alarm system was down.  As requested by [redacted] in her complaint Slomin’s has issued an additional credit for $4.83 to cover the twelve days her home was without monitoring service.   If you should have any questions, please contact me at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I wasn't treated professionally when I called the very first time, alarm goiing off, children in the house running around, dogs scared and shaking.  I had never been talked to that way in my life, certainly not by anyone I do business with and pay to do business with.  I appreciate the credit for one month.  However, when my contract is done, and no possibility of canceling and being charged fees for cancelling, I will never use Slomins again.  I need to use a company that is more flexible and can make their scheduling more conducive to their customers.  And the reason why I had to keep rescheduling is becuase I work full time.  And had to take an early day/vacation time to meet Slomin's at my home.  I have a job, so therefore my personal events and schedule depend on my work.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have received the bill from Nassau County.It is for $100.00 and as an on time paying customer I expect that fee to be covered by Slomins.They install equipment that they purchase from their chosen manufacturer so it is up to them to make sure it's working equipment.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]