Parts Geek

Review: Two automobile parts were ordered online, two parts were delivered. The problem is that both parts delivered have a different part number from the box it was delivered in, which is different from the part number ordered. The partsd ordered were break rotors for the same vehicle, so both parts should have been identical, they were not. Neither part delivered is the correct part as ordered. I've asked the company to honor their mistake by not charging me a restocking fee and to pay for my having to ship their incorrect parts back. They refuse to respond to my request.Desired Settlement: Issue full refund of both parts and shipping costs.

Business

Response:

On May 29, 2014, we responded to ticket [redacted] asking you to please send in pictures of the part numbers on the rotors in order for us to send you a pre-paid shipping label. As of today, June 16, 2014, we have not received a response. We will e-mail you UPS prepaid shipping labels, however the pictures need to be e-mailed to [redacted]. Thank You

Review: I purchased an item knowing that I would have a 30 day limit to return an item once ordered, received it and realized it was not necessary. Within that 30 day period I attempted contacting the business various ways, the only time I was able to get a hold of someone very briefly was when I selected the option to place an order but once I told him I was inquiring about a return he hung the phone up and didn't answer it again.Desired Settlement: I would like to return the item. And I don't have a problem with the business not accepting returns but don't say you do when you really don't.

Business

Response:

There is only one way to contact Customer Service as indicated on the Customer Service page of our website. Customer Service is notavailable via phone. [redacted]It says: PLEASE FILL IN THE FORM BELOW TO OPEN A SUPPORT TICKET.How do I contact you? If you need customer service please fill out the formabove or click here. If you click on CLICK HERE... it says ... If you need Customer Service pleasefill out a support ticket. There are 0 tickets entered under [redacted] Search Results: Query returned 0 results. Therefore, no attempts were made to contact Customer Service regarding a return of this order. We cannot answer an inquiry that we never received. Had Ms. Bernhardt contacted us, we would have responded. If Ms. Bernhardt had entered a support ticket and it wasn’tanswered, that would be a different story, but there is no supporting evidence of any contact from Ms. Bernhardt to our company whatsoever. A return will be set up and e-mailed to [redacted] within 24 hours. A 15% restocking fee will be applied.

Review: On February 19, 2014 I ordered passenger side fog light bezel for a 2012 [redacted] When I received the shipment, I received an incorrect part, as it was the bezel for the driver's side. As per the instructions I filled out a support ticket and advised them that although I had ordered the correct part the incorrect part was shipped. I was asked to submit the part numbers from the item that was shipped which I did the same day it was requested. I was then informed that I would receive a credit for the item and should reorder. I sent another support ticket advising that I was hesitant to reorder the correct item again and have the incorrect part shipped. It was obvious that an incorrect part number was included on their inventory. I asked someone to call me. After at least two requests to have someone call me I attempted to call them multiple times. Each time, through an automated system I was placed on hold to either have no one answer the call after 20 minutes of waiting or after 20 minutes of waiting was told by an automated response to try the call later. Although a credit was issued for the part, credit for the original shipping cost was not issued. After multiple support tickets I then was issued a credit for the shipping. After not being able to reach them by phone or have them contact me I reluctantly placed another order. Again, I ordered the correct part only to have the same incorrect part shipped to me. I filled out another support ticket on 3/17 advising them that again the incorrect part was shipped and that I had tried to avoid this by having someone contact me. I received a response saying that someone tried to reach me. I sent the support ticket back advising that no one tried to reach me and requested that a full credit for the item and shipping charges be credited to my form of payment. I received an automated response saying that a representative will follow-up with me. I have since sent 4 follow-up requests with no response!Desired Settlement: Full credit for the second incorrect item and shipping charges.

Business

Response:

We apologize for the confusion and inconvenience this has caused Mrs. [redacted] We have processed a refund on Mrs. [redacted]s credit card for the second order [redacted] today for the full amount of $27.65. Please allow 3-5 days for the refund to appear on her credit card statement.

Review: I purchased the power steering pump for my [redacted] on 12/9/2013. I got the replacement pump on 12/11/2013 at 3:18 PM (based on [redacted] report). I got home after work open the box to find that the part that I order has a [redacted] broke.

I contact the company the same night asking for a RMA # which I haven’t got yet.

Their first response two days later was that I submitted the RMA request before I got the part which is no true. I prove them that I got the part and then request the RMA.

Last contact 12/17/23013, I got an e-mail asking if the box was damage.Desired Settlement: The company MUST have a listed phone number to request RMA's since they are unable to process e-mails fast enough.

Business

Response:

[redacted]

[redacted]

[redacted]

Hello the warehouse has been contacted with this issue, once they get back to us with the information on for parts.We will contact you back ASAP,If you have any further questions or concerns, please don't hesitate to contact us. A prepaid shipping label was issues to Mr. [redacted] via [redacted] tracking number [redacted] on 12/19/2013 and Mr. [redacted] utilized the label on 12/20/2013. The part was returned to us on 12/24/2013. Once the returned part has been processed we will be issuing a full credit to Mr. [redacted]or the part. Our toll free phone number is listed directly on our customer service page of our website: [redacted] Also lists our policies and procedures for the company including requesting return authorization numbers and any customer service issues through our customer service support tickets.

I ordered heater knobs and the geeks sent me radio knobs. I explained to their customer service department that they sent the wrong parts, but no attempt was made to correct their mistake. They charged me for shipping the wrong parts.

I just spent the last three hours complaining about this company to my credit card customer service over a seemingly small transaction, the acquiring of a gas cap for my Volvo XC70. I knew intuitively that I was being scammed because I wasn't born yesterday!

I found the gas cap, ordered it through Parts Geeks, and expected to receive the automatic email stating that we have processed your order, order number is......and you will expect to receive this in 3-7 days. Thank you for ordering with us. Well, Ha Ha, within 30 mins. of not receiving any sort of confirmation I thought somehow the order had not gone through, so I sent a text to them asking if they had received my order and thought gee, now I have to wait 24 hours to get some sort of response from an online company? Then I traversed their surprisingly circular website which goes nowhere and has a lot of ifs ands and buts and I got this horrible feeling that this company is totally into scamming people. I found their Customer Service No. which I had a terrible feeling already that they would never answer........true to my intuition, they never did and that's when I realized this Company is a cyber space nightmare. So, I have seen this before...............People are smart enough to set up perfect looking online businesses and they find many little ways and sometimes big ways to get money from people and it doesn't matter how much because all the small amounts and large amounts add up to making more money than you can imagine, then they move on when it gets to hot. you can complain all you want and they will never be caught. It's the nature of scammers. I'm sure they write their own positive reviews that look really good........all the other complaints are insignificant. Within 30 minutes of ordering from this company I knew I would be screwed, just by the fact that there was no response, and their were a few other clues that informed me as well. I should have read their customer reviews before I ordered, but then I want to believe in real and genuine people not cheaters and scammers who are people that make a living hiding behind some hack business or business practices that are so bad that it'st truly surprising they still exist. I reluctantly got on the Revdex.com Business Review and none of the many, many complaints surprised me. But, after wasting so much time being aggravated by the my initial experience of no response to my order, I knew this company had no regard or business ethics whatsoever about anything they did, because they are scammers, pure and simple, no other way to put. They have no business ethics, they just steal and rob from people one little bit at a time.

Review: [redacted]Reference number : [redacted]

This company won't take responsibility for their mistakes

I bought a replacement wheel from this company and it was falsely advertised on their website as being a fit for my vehicle (I even sent them my VIN number). I waited a week for this part then took it to a mechanic and found out it doesn't fit. Long story short it costs $40 to send it back for my $70 refund so I basically got ripped off for my shipping cost. After about a dozen emails they won't refund my shipping cost even though it was 100% their fault since they falsely advertised the part as fitting my vehicle when in reality it does not fit. Do not do business with this company- their policy is that the buyer pays return shipping no matter who is at fault. So if they make a mistake you'll be paying for it. Total scam.Desired Settlement: [redacted]

$41 refund for return shipping because it was your error that caused the return of the item. Take responsibility for your mistakes.

Business

Response:

Please fax your return shipping receipt to [redacted] Attn: [redacted] Please make sure to reference your order number.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I faxed the company all the documents they requested but I have not received confirmation of receipt of the fax, or any information regarding my refund.Once I have received the refund I will accept that as a resolution of this case.

Regards,

Ted [redacted]

Business

Response:

The fax was received on 11/23/15. I was on vacation Thanksgiving week due to my kids having half days at school and parent/teacher conferences. I apologize for the delay. The amount of $41.61 has been refunded.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Ted [redacted]

Review: I received a damaged box from the company and refused it due to the company's strict return policy and instructions regarding damaged package's. The company tells you that you only have 24 hrs to contact them a notify them of the refused package. I have called several times and each time I have been automatically disconnected from the company's automated message system, every time. The message on the phone (and website) tells you if your issue is a customer service matter, that you are to "submit a customer service ticket" and wait 1 to 2 business days for a response. A this goes against their own package refusal instructions (meaning their 24 hr no exception rule) and B I have tried submitting this ticket several times for the last 3 days and have not been able to due so because you have to put in a "captcha code" and it tells me its an invalid code every time I have tried, and I have tried over 100 times. They have no email listing. I cannot reach this company period and they have already taken the money out of my account. I am very upset about this matter.Desired Settlement: I would like to be contacted immediately regarding this matter and would like to have a undamaged package shipped immediately seeing as I have already paid for my purchase. I also do not want them to try and pull the "no exception" gimmicks with me because they are the ones not excepting incoming calls (which is really unprofessional and inconvenient) and also have a faulty customer service ticket submission page with no other option to communicate with the company. And I refuse to pay a restocking fee as well. This whole situation has been very inconvenient and upsetting. IF THEY DO NOT RESEND A UNDAMAGED PACKAGE AND TRY To UPHOLD their no exceptions rule then I want A FULL REFUND. NO EXCEPTIONS!

Consumer

Response:

Review: [redacted]

I am rejecting because you clearly do not read your complaints. I WAS UNABLE TO USE YOUR "TICKET SYSTEM" AFTER 100 ATTEMPTS TO SUBMIT A TICKET (BECAUSE YOUR SYSTEM SAID IT WOULD NOT ACCEPT DUE TO INVALID CODE). your first message stated its to avoid fraud. ..if that was the case you should change your page and make the customer put in a code to order, not for customers service issues. It seems pretty convenient for you to accept orders no problem no code, but when it come to actually dealing with the customer you fail to do do so. I had read numerous reviews which state the same issues I have had. YOUR COMPANY NEEDS TO REVISE ITS CUSTOMER SERVICE POLICIES. AND BY THE WAY MY NAME IS [redacted] I AM A MS. NOT A MR.

Regards,

Business

Response:

We will take your suggests under advisement and notify our upper management of your concerns. Thank you for your feedback, Ms. [redacted]

Review: I ordered auto parts online on March 3, 2014 and my credit card was charged but the parts were never delivered. I've tried calling Parts Geek at [redacted] seven different times and only get hold music, never a live person, even when I select "1" from their phone menu for Sales. I submitted a support ticket request on their website on March 18, 2014 and received an email response the same day stating that someone would contact me within 24-48 hours, but I have not heard from them.Desired Settlement: I would like to receive a $54.91 refund credited back to my credit card

Business

Response:

[redacted] received a refund on his credit card for $44.96 on 03/24/2014 and $9.95 on 03/31/2014. Please allow 3-5 days for the refund to appear on the statement. We apologize for any inconvenience this may have caused. Thank you

Review: Bought an expensive factory replacement high intensity discharge headlamp bulb. Had installed at [redacted] certified shop. Bulb blew up as soon as headlights turned on. Bought another bulb elsewhere. Worked great. Contacted Partsgeek, requested RMA#. Refused RMA#. Contacted them a few more times, still refused me. Once I threatened to make my secondary objective at every car related event I attend for the forseeable future to make sure everyone knows that defective part return requests will be denied by Partsgeek they promptly emailed me an RMA# and instructions. 5 months after they signed for the bad bulb at their office and [redacted] left it with them, I have received numerous promises that I will receive a check for my refund within 14 days.

RMA# provided to me - 1/18/2013

[redacted] package signed for by Partsgeek with my returned part inside - 2/22/2013 tracking # [redacted]

I can provide copies of all transactions with Partsgeek and [redacted] if requested.Desired Settlement: I don't care how I get the money. But I expect my purchase price + original shipping.

Business

Response:

[redacted] was mailed check # [redacted] for his order on 07/23/2013 for the amount of $ 59.36.

Thank you

Business

Response:

We apologize for the delay in [redacted] check being issued. [redacted] was issued check # [redacted] on Tuesday, July 23, 2013 $59.36.

Customer received credit for the parts minus the shipping

charge of $18.95. We do not refund outgoing shipping charges as

indicated on our website

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I hope the 20 something in shipping you refuse to refund is worth the loss of sales you'll incur from me letting every car enthusiast I know about this 6 month ordeal.

Regards,

Never again bought a part from partsgeek got wrong part then tried to call them after 45 min on hold they hung up. I called back after 30 min got someone and he told me that they are going to send the right part next day air. No one called me back that day to confirm. So I called again the following day. After another 2 hang ups.. im pissed off now. I get someone on the phone after 1 hour. They told me the part was out of stock.. wow ... never again. Its going to take 5 days to get a refund. This company should burn to the ground. Dont order from them or you will get the shaft.

DO NOT BUY FROM FROM THIS COMPANY. THEY TRICK YOU INTO WRITING A GOOD REVIEW FOR THEM BY OFFERING YOU A FREE SHIPPING. I DID THAT AND THEY STILL CHARGED ME FOR SHIPPING. ONCE YOU PLACE AN ORDER, YOU CANNOT CANCEL IT. AND THEY MAKE YOU PAY FOR ALL RETURN SHIPPING AND HANDLING CHARGES. THEY HAVE A REALLY BAD CUSTOMER SERVICE. AND THEY [redacted] AS A COMPANY.

Review: Based on Parts Geek website, on February 6, I ordered Metrix [redacted] blower motor resistor for my Toyota Camry DLX wagon for $34.13, shipping included
This buy decision was based on Parts Geek website which claimed "In Stock Inventory Updated Daily," and a featured 5-star review for this specific part by Jim L((9/17/13): "Product was exactly as described, excellent price and delivered promptly."
Instead on February 10, I received Metrix 6557-082, 87138-12120, clearly the wrong resistor--wrong shape, thinner filament gauge and smaller coil size--critical resistor elements
Finally after numerous email and Parts Geek support ticket exchanges regarding Metrix [redacted], on FebruaryI received a PartsGeekSalesDeptemail (support ticket [redacted]) confirming "Unfortunately, we do not carry the part you need."
I paid $USPS Priority Mail insured to return this incorrect partPart Geek's return policy does not pay for return shipping even though they sent the wrong part! However,
I should be reimbursed the $because Parts Geek falsely advertised that it had Metrix [redacted], a part it acknowledged not to have
In spite of numerous email and Parts Geek support ticket exchanges regarding return shipping, Parts Geek will only refund $34.13, which I have yet to receive
I want my complete expenditure of $($plus $USPS return shipping)
Thank you for your kind assistance!Desired Settlement: Complete return of $
Parts Geek must update its inventory and deliver as promised--it falsely advertised/listed an item not in stock and deliberately shipped a wrong partIt must cease and decease advertising practices!
However, judging from your Revdex.com records, Parts Geek has had over consumer complaints in the last yearsFrom now on, I'll always check the appropriate Revdex.com for info before ordering online! Thanks for your fine work!
I will file a formal complaint against Parts Geek with the Division of Consumer Affairs, NJ Office of the Attorney General, calling its attention to Parts Geek's Revdex.com rating of "F" and its 675+ complaints with you
Business
Response:
[redacted] was sent correct part number however part did not meet customer application even though it does list for it we do not have any other options for Toyota Camry wagonWe explained this to [redacted] that we do not offer any other optionsWE have issued a refund to [redacted] credit card $on 02/19/2015, $on 03/03/and $on 03/06/We have refunded customer in full for this orderPlease allow 3-business days for credits to post to statementThank you
Consumer
Response:
Review: [redacted]
I am rejecting this response because:Parts Geek falsely advertised it stocked Metrix [redacted] with B&W photo, generic for Toyota PN 87138-resistor and I ordered that specific part in good faith.Instead, Parts Geek shipped Metrix 6557-082, generic Toyota PN 87138-12120, which my mechanic said was wrong part, and later confirmed by Toyota Parts Hawaii, the resistor for 09/- 08/COROLLA modelsMetrix will not work for 05/Toyota CAMRY DLX wagonIt is the wrong shape & size, filament gauge is visibly thinner, filament coils are at least 50% smaller, and the electronic codes don't matchMetrix (PN87138-12120) is not Metrix WO(PN97138-32040) equivalent as confirmed by Toyota Parts Hawaii.On February 18, Parts Geek sent me a product review email for Toyota Camry Metrix Blower Moter Resistor [redacted] with B&W photo, but they sent Metrix 6557!After numerous Parts Geek support ticket and email exchanges, on February I received from Parts Geek Sales Dept([email protected]) a support ticket #email admitting, "Unfortunately, we do not carry the part you need."Regards,
Business
Response:
We receive our part listings directly from the manufacturerWe are looking into the issue and are awaiting a responseThe return shipping costs in the amount of $have been refunded to you today
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me.I received the $USPS return mail refund on March 12--finallyThank you!However, I am disturbed that Parts Geek still does not acknowledge that they falsely advertised Metrix WO133, which is the correct part, but instead sent Metrix 6557, the wrong partIf you check their site, they still advertise and list Metrix WOfor Toyota Camry blower motor resistor, when they have admitted in an email that they do not have Metrix WOin stockMetrix is not Metrix WO133! They haven't corrected their listing.That is their and some unfortunate future customer's problem!I thank you, Revdex.com of New Jersey, for helping me secure my $6.51! Thanks for all your efforts to protect consumers!!!
Regards,

Review: I order a 2012 Chevrolet Impala driver side mirror on May 16 2014. They charged my debit card and never sent my product. I've been calling every week since then. No refund and now they want even take my calls. I was living at [redacted] AT THE TIME.Desired Settlement: FULL REFUND OF $42.38

Business

Response:

Customer Service is not available via phone as indicated on our website. A support ticket must be filled out in order to contact Customer Service. 0 tickets were submitted under the e-mail address [redacted] A refund was issued today.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Who do I contact if I don't receive my refund.Regards, [redacted]

Review: On October 20th, 2014 I ordered 2 Axle Assemblies:

Sales Invoice [redacted], Parts Ordered:

2006 Volvo XC90 Axle Assembly Driveshaft & Axle Price: $128.23 Qty: 1 Part #: [redacted]

2006 Volvo XC90 Axle Assembly Driveshaft & Axle Price: $121.23 Qty: 1 Part #: [redacted].

On Oct 21, I was notified that both items had shipped:

2006 Volvo XC90 Axle Assembly - [redacted] First Equipment Quality - $128.23 Qty Ordered: 1, Qty Shipped: 1

Tracking Number: UPS: [redacted] - Tue 10/21/2014 6:00 PM

2006 Volvo XC90 Axle Assembly - [redacted]1823399 First Equipment Quality - $121.23 Qty Ordered: 1, Qty Shipped: 1

Tracking Number: UPS: [redacted] - Tue 10/21/2014 6:00 PM

Please note that both of these Tracking Numbers are exactly the same!

On 10/22, only one box was delivered, and it only contained the W0133-1823399 part, but not the other part. The box is too small to contain both parts. I have a picture of the part in the box that shows there is not room for the other part. No other box has been delivered.

On 10/23, I used their customer report form to notify them of their error, and they notified me that a request for support had been created and assigned ticket #161537009

On 10/25, I received an email with the following update: "I have emailed the warehouse on your be half concerning this issue with your order. As soon as they reply back to me I will update you on what actions will be taken concerning your order. Thank you for your patience."

I have not heard from them since, even though I have tried to contact them twice. They do not have a phone number to resolve issues, and the only way to contact them is by filling out a request for support form.Desired Settlement: I want them to send me the part that I paid for but they never sent, Volvo XC90 Axle Assembly Driveshaft & Axle Price: $128.23 Qty: 1 Part #: [redacted]

Business

Response:

[redacted],I am having a representative contact you via phone today to see if you would still like part [redacted] shipped to you. I have no idea what happened, but apparently, the warehouse shipped part [redacted] to our call center in NJ. We refused the package and sent it back to the warehouse. They received it and processed it on 10/31/14. If you would still like the part, we will ship it out immediately.Thank You

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered three parts from partsgeek.com part1 fuel pump for a 1991 mercedes benz in which I didnt recieve and muffler for the same car also I didnt recieve but I did recieve the map sensor for the US mail tracking num: I called the eatonton post office were the muffler and the map sensor was supposed to be delivered my wife and my aunt works there I was told they never recieved the muffler they also said that the two parts supposed to have seperate tracking numbers the muffler and the map sensor had the same tracking number then I called UPS they said I needed to contact partsgeek I did and they emailed me saying that the parts have been shipped . Im so furiouDesired Settlement: I would like partsgeek.com to deliver the parts that wasnt delivered or refund the money for them

Business

Response:

According to UPS ([redacted]), the parts were delivered in [redacted]. We had to initiate a freight claim as indicated on our website. Freight claims can take up to 30 days, as both UPS and USPS have to investigate before making a determination. This is beyond our control and explained in detail on our Customer Service page. [redacted] was refunded on June 9th for both parts.

Review: I ordered 3 items on the 14th of April and they said they would deliver by the 25 of April on the 25 I received 2 items. the other item all I received was an empty box with the label on it. They also said and showed that it would be delivered by [redacted] which it was not it was delivered by the local post office which is not what I Paid for. Now I Have and empty box with a label on it and not product. the only way to contact the company for a missing item is by a ticket which will be worked on in the next 24-48 business hours. I received the 2 product on a friday and the missing one with and empty box on friday so now I have to wait until Tuesday before they get in contact with me. so 4 More days of waiting and then who knows how long it will be before I received the merchandise that I ordered on the 21st of April.Desired Settlement: I want the product that I ordered

also there needs to be a customer service rep. that answers the phone to fix the problem asap. not a ticket that takes 2 business days to look at

Business

Response:

Mr[redacted] initially contacted us via ticket #[redacted] after business hours on April 25, 2014. Customer Service is closed on the weekends as indicated on our website. Our hours are also posted on our website. We are open Monday-Friday 9AM-6PM EST.

We responded to Mr[redacted] on Monday April 28, 2014 upon commencement of business. We informed him that we would contact the warehouse and get back to him. Yesterday, Mr[redacted] responded that he is tired of waiting for a resolution.

First of all, it would be nice to give us a CHANCE to fix this situation before submitting a complaint. It has only been 2 business days. There is a procedure that we must follow for these situations. It is located on our website.

We cannot just say, "Ok, you received an empty box, let me refund you immediately". From a business perspective, what kind of sense does that make? Dealing with customers via the Internet versus a face-to-face transaction is not always cut and dry. Unfortunately, you cannot just take someone's word that an empty box was received or that an order was damaged etc... We have to contact the shipping company. We did not deliver the package and have no control over what happens to the package once it leaves our dock.

It is a $16.00 door handle. First, we had to contact the warehouse and [redacted] to see if a "damage" claim is worth submitting. These things take a small amount of time. If anyone thinks that [redacted] gives you immediate answers on damage/lost claims, they are seriously mistaken.

A credit should be processed within 5 business days once we hear back from [redacted]

?

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I was very patient waiting for an answer which I received as an email no phone call. the other thing you did not ship my parts through [redacted] you shipped them through the [redacted] system. I was contacted today by a person on the phone telling me that they are going to credit my account. This is not the way to treat a customer which purchased and item, by email only and contacting several days later because of the weekend. The email said that you were going to email the warehouse to find out what happened, I can only guess how long that would take. I needed the part when you told me I would have it now it is going to cost more money because of the mechanic I paid for to do the job on the weekend didn't have the part. Yes that's why I am tired of waiting for my part because it cost me more money. YES a full REFUND is what I said I wanted. No I will never order from this company again because there is no customer service.

Regards,

Business

Response:

Mr[redacted],

We are closed on the weekends. We are an Internet company,

not a retail store. If a ticket is submitted on Friday, it will be answered

Monday.

We shipped your part Mr[redacted]. We didn’t damage the box. We

didn’t ship you an empty box. I understand that you are upset, however we did

exactly what you contracted us to do. You made an incorrect assumption regarding

the time frame it would take to resolve the issue, without giving us a chance.

We answered you every single time you contacted us. We resolved the issue.

Nothing is instantaneous when dealing with an Internet company. This is not a

face-to-face transaction.

You have been credited for the door handle in the amount of

$16.48. An itemized credit invoice was e-mailed to you yesterday.

Have a nice day.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I received an empty box for the handle that was taped tight to the fog lights that I ordered. NO you didnt ship it by [redacted] it was through the [redacted] Service which I paid for the shipping through [redacted]

Regards,

Business

Response:

Mr[redacted],

We understand that you received an empty box. That was previously established. As

stated in my previous response, you were refunded in full for the door handle

in the amount of $16.48 on April 30th.

We shipped your order via [redacted] tracking number [redacted]

transferred it to the [redacted] as part of a contractual agreement with [redacted]

which is beyond our control. Both [redacted] ([redacted]) and [redacted] both transfer what

they consider to be small packages to the local [redacted] for final delivery.

You paid for ground “shipping”. We do not specify

anywhere on our website or throughout the checkout process that we will ship your

order with any specific shipping company. Furthermore, we do not specify that

we use any specific carrier to ship any of our products.

This case is closed. The customer was refunded for the door

handle on April 30th.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. They should not be allowed to treat customers just through email. If there is an issue such as mine I would expect a company form the ** to have better communications. I ordered the part 18 April and just received my refund 5 May. This is because of everyone waiting for an email.

Regards,

Review: Order was made on the 14th of June 2013. Ups site states that the shipping label was created on the 17th of June 2013. It is now the 27th of June and there is still no update on where package is located. Parts Geek site says shipment is 3 to 7 days. It has been over ten days now and still have not recieved it. I have called Parts Geek on the 24th, left message and have heard nothing back. I called again twice on the 25th and left message and heard nothing back. I submitted a claim form to Parts Greek on the 26th and have heard nothing back. Order number is [redacted]Desired Settlement: Would like to recieve the part that was ordered.

Business

Response:

[redacted] was refunded $10.38 on 06/28/2013 and will be refunded the balance of $8.95 on 07/08/2013 for the part not shipped out to him. We apologize for any inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

When all this started I was first told I would be given a full refund, which I was only refunded for the part, not the shipping. I sent support claim ticket after support claim ticket to this company that I was never refunded the shipping cost, and that I didn't even ask for a refund only wanted the part that I order. I was sent a phone number to call and no one ever answered the phone after calling throughout two days. After looking at reviews online, there seems to be many customers with the same problem. You can never get a live person on the phone, you are shipped the wrong order, and you never get refunded. I believe the only reason I was refunded the shipping charge was on account of reporting it to the Revdex.com of New Jersey.

Regards,

Review: I ordered a [redacted] 96 Link Lower Primary; 114 Link Upper Secondary 15 pc. Timing Chain Kit. on 8/25/2015, my credit card was billed on 8/27/2015 and as of 9/10/2015 I have received zero updates regarding my shipment. Their deliver information states that "Ground orders are usually delivered in 3 to 7 business days....Truck freight orders are usually delivered in 7-12 business days." Today is now business day 12 and I have not received a single update although I have submitted two requests via their Customer Service Ticket System. When I check the Tracking Number it simply states that a label has been created but it has not been shipped. Per UPS' website, this means the shipper (Parts Geek) has not sent them the part to be shipped. I tried to call their customer service line but they do not have one so I tried to contact via their sales line to no avail. I have researched this company online and see that there have been numerous complaints lobbied against them for similar issues. This is the absolute worst company I've had to deal with in regards to online ordering and customer service.Desired Settlement: At this point, all I want is for my order to be canceled and my credit card charges to be reversed.

Business

Response:

The order was refunded in full on 9/11/15. We apologize for the delay.

Review: I ordered a part for my car from their website. The part wasn't the right one I asked for. I contacted the business and they told me to send my part back and ill get a refund. I followed the procedure they sent me. They told me I would get my refund back into my account in a few business days. I gave them 2 weeks to put it back into my account but I havent received ANYTHING. I called to talk to one of the representatiive at the business they put me on hold for 2 hours and ended up hanging up on me. Every since then I kept trying to call back but it seems like they have been ignoring my number. I am very angry with this business because they are playing with my money. I spent $105.23

my part number is [redacted]

my customer order number is [redacted]

my transaction number is [redacted] my package id number is [redacted]

I ordered the products and received it on 7/01/2015Desired Settlement: I would like my full refund back because they sent me the wrong part and they told me to send it back. They have their product now AND my money and I would like to get my money back.

Business

Response:

[redacted] credit card was refunded $150.34 on 07/28/2015. Ground shipping charges are not refunded for any reason. Our refund policy as stated on our website:How long do part refunds take?Most (but not all) returns are credited within 30 days of receipt of return. Credit card refunds take approximately 3-5 business days to show up on your statement AFTER we process the credit. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You will receive an e-mail the day your refund is processed.