Parts Geek

Review: I left several messages in regards to my refund of $35.98 for return shipping on items that your company shipped to me incorrectly. I had ordered two of the same item ([redacted]) and was sent two different shocks at different lengths. I returned the items and received a full refund. However, given the mistake was made by your company I feel I should also be refunded the $35.98 I spent in shipping charges. Your company has decided to no longer respond to my requests of such refund. Thank you, [redacted]Desired Settlement: Compensation for the $35.98 I'm out in return shipping charges.

Business

Response:

This amount was refunded on 11/25/15. 6 days after the refund of the part. I would advise checking your credit card/ bank statement.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been in contact with Parts Geek for several days. A passenger headlamp I ordered from them is defective and contains moisture. I have tried several times to get the moisture out but it always ends up back in the headlamp and ruins my bulbs. The headlamp is less than a month old. I contacted them for a refund and from what I understand they are going to make me take the headlamp out of the car (making it unsafe to drive) so they can take a look at it and confirm that it is defective. I have offered to send pictures but I will not pay a 15% restocking fee and pay money to shop the item back as it would be quite expensive. I cannot take the headlamp out and send it back seeing as I need to drive my car and have no other headlamps to put it in its place.Desired Settlement: I will need a replacement headlamp. When I have received a replacement to put into my vehicle I will send the other defective headlamp back. I will also accept a full refund of the part cost in order to purchase another headlamp at another store.

Business

Response:

Our policy regarding defective products is on our Customer Service page. Unfortunately, we do not send out free replacement parts. We do not charge restocking fees on defects. USPS flat rate shipping is the cheapest way to return a part. What if my part fails? What type of warranty does my part have?Most of our parts (but not all) come with a one year warranty excluding wear and tear items. Depending on the type of product you purchased, you may also have an extended warranty if you purchased one from us. Please also refer to the manufacturer information that was included with your product for additional information. If your part fails we will issue you an RMA number to return the product. Faulty parts and improperly installed parts return decisions are left up to the particular manufacturers' rules and regulations. We process the return for you by accepting the part and then forward the part directly to the manufacturer for final approval. Installation of auto parts should be handled by a Certified Automotive Technician, and you should maintain a copy of the repair order after the repair is completed for your records. Especially, with items such as ECM's, A/C Compressors, Receiver Dryers, etc. where misdiagnosis and/or installation can easily damage a part. Remember, that having a certified technician install a part does not necessarily mean it was properly installed, but it will eliminate more of the common errors. On occasion, we may ask for the original repair order and other documentation regarding the repair to be sent to us in order to process the return. If your part is found to be defective you will receive a full refund. All replacement items must be re-purchased. We do not send out free replacements. ?

Review: I ordered auto parts and part of the order was wrong. I sent in requests for a return numbers over their web site three times with no response of any kind. I called their phone number several time and it is an endless loop that no one answers and the message says to go to the website? There is no customer service and they do not follow the return guidelines they stated on their website. I'm not able to get any response from the company to return some of the car parts I ordered from them. This is unacceptable business practice. They should not be able to operate and mislead the consumer that they have a return policy and procedure when in fact they don't.Desired Settlement: I would expect a refund for the parts I received that are wrong for my car. I would also expect compensation for all the time and effort I have put in to trying to reach this outfit to return wrong auto parts.

Business

Response:

WE have given Mrs [redacted] her return instructions. As we have advised before Every time Mrs. [redacted] contacted us with the support tickets, we responded back. Due to the spam/junk folder options on MANY email service providers most of our confirmation emails and automated e-mails go directly into customers spam/junk folders. This is beyond our control. Perhaps this is the reason the customer did not receive any of our email confirmations or responses.

Until Mrs. [redacted] returns the parts, there is nothing further we can do for Mrs. [redacted] or remedy this complaint.

Business

Response:

Due to the time frame this order was placed 06/26/2013 and when the parts Mrs. [redacted] stated she returned them 02/2014. If customer has returned the parts we need the return tracking number from the shipping company to confirm the part was returned. We have numerous warehouses and need to confirm which warehouse Mrs. [redacted] sent his returned part, confirm the returned merchandise was delivered and/or it was misdelivered or lost in transit. We show no receipt of Mrs. [redacted] returned parts to date 04/17/2014 and no valid proof of return delivery was provided.

Review: I ordered 4 wheels for my son's '79 Chevy K10 pickup from PartsGeek. Based on the description on their web site, I ordered 4 silver 15 x 8 Rally 6 lug wheels on September 2, 2013 for a total of $255.87. Order number is [redacted] The wheels arrived via UPS on September 6, 2013 and before all four boxes left the UPS truck, I opened one box and found PartsGeek sent the wrong wheels, white 5 lug wheels which will not work with my son's truck, and not the ones I ordered. I immediately refused to accept the delivery, and UPS kept the boxes and returned them to PartsGeek.

There is no phone # on PartsGeek's web site to call them so I emailed right away explaining they sent the wrong wheels and that I had refused the UPS delivery. This started an almost three week long email exchange that went in circles without any resolution. PartsGeek kept sending me repeated emails about returning the product, and would not confirm that they received the wheels back, since I never accepted the delivery in the first place. PartsGeek even stated in an email that once they received the wheels, they were going to charge me a restock fee and would not admit they sent the wrong items. After nearly three weeks of this back and forth, I emailed asking for a phone # so I could call them. They did email a number and I called and spoke with [redacted] on September 25, 2013. He finally confirmed they received the wheels back on September 10, 2013. I asked for the refund and he told me we would receive a refund back to my debit card within 30 days of returning the items. PartsGeek received the wheels on September 10, 2013, I expected to see the refund on my debit card by October 10, 2013. I questioned the restock fee and was told by [redacted] that they would not charge me the restock fee.

When October 10 came and went, I called PartsGeek again on Oct. 11 and spoke with [redacted], who promised to "check into the refund" and call me right back. He never called. It's now over 30 days, no call, no refund.Desired Settlement: I want a full refund of $255.87 immediately.

Business

Response:

[redacted] was credited on 10/16/2013 for $209.43. [redacted] was charged a restocking fee however after reviewing this complaint and our agent [redacted] promised [redacted] no restocking fees, we will be refunding the balance of $46.44 of her order on 10/25/2013. Please allow 3-5 days for the refund to appear on your credit card statement.Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me. For the record, I thought it was absurd PartsGeek attempted to charge me a restocking fee when they sent me the wrong item. It was their mistake. Thank you for your help in obtaining my full refund.

Regards,

Karen Biastre

Review: In desperate need of affordable parts for my [redacted] I contacted partsgeek.com and ordered parts and paid extra for faster shipping. The one to two day shipping I paid for is now at 6 days. I have tried to track the package using the number provided by the sales guy and the website is saying there is a problem tracking my package. I cannot get anyone on the phone for the last five days yet when I called to order parts and spend money they answered immediately. yet on my calls back they are suddenly unavailable. I saw decent positive reviews online of them and who knows who posted those. But I now look deeper and find all sorts of complaints. My car is busted, which my wife and I share and she cannot get to work. We cant make our car payment now because of our car being broken, she cant make money without the car and all of this right before christmas. I know they are doing this to people everywhere and someone needs to shut them down and file a class action lawsuit against these bs. Please help and let me know if there is any recourse...Desired Settlement: I want more than a refund of course. Their lack of timely delivery has cost my wife and me about $1000 in lost wages and she is very upset and I have spent hours calling them over the last few days. We cant get anywhere to pick up food, pay bills or go anywhere.

Business

Response:

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

These shipping options were clearly given on the final 2screens of our checkout process and also noted on the email confirmationsemailed to Mr. [redacted] at his email address of [redacted]

[redacted] received all his parts orderedin the time frame promised. Thank you

Review: I attempted to return a (2) [redacted] auto parts, that were not the correct ones, to receive a refund. To send the auto parts back to Parts Geek it cost me ~$17.00. This week the return package was returned to me per notification from the mail service center. There was a sizable hole in the box suggesting that someone opened the box to see what was inside - it was not taped over. The mail center charged me an additional $15.00 for the returned package fee.

My complaint is this:

**I sent the return package to the provided address

**For whatever reason, the return package was refused by the Parts Geek returns department

**I incurred an additional $15 from the mail service center for the returned package

**The return package had a sizable hole punched in it - based on my and the mail center's appraisal it appeared that this hole was made on purpose to inspect the insides of the package as well as review the accompanying documentationDesired Settlement: I would like :

** a refund for the parts that I attempted to return

** a refund of the additional $15 I was charged for the return package

** Free shipping to re-return the auto parts

Business

Response:

Hello,I am not sure why your package was refused. We rarely, if ever, refuse a return unless it is leaking fluids or damaged.We are e-mailing you a pre-paid shipping label to return the parts. It will be e-mailed by the end of business today.Thank You

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I had to pay an additional $11 in return fees to the mailbox package handler because the package was refused and returned.Therefore, I would like an additional refund of $11 for this inconvenience.

Regards,

Business

Response:

Customer has been refunded $29.59 on 01/07/2016. Please allow 3-5 days for credit to appear on the statement. Thank you

Review: I ordered brake rotors for my 2011 [redacted] WRX from PARTS GEEK(order[redacted]. When the product came in I opened it to inspect the product and I realized they sent me one wrong item out of the 4 total I ordered. I emailed them right away about the situation and got a response stating I ordered two front rotors for a 2011 WRX (which is correct but one front rotor was not for my car) and two rear rotors for a 2011 [redacted] outback which is false I ordered them for a 2011 WRX, the outback and WRX model rear rotors are the same so these parts are correct but the company thinks I ordered incorrectly because they don't know they are the same part for both cars. I only received one response and haven't heard back from the company at all after that they wont answer the phones and I can't leave a voicemail. I have called them several times now and waited as long as 30min on hold with no answer. In the one and only response I got they also stated that I need to place a new order to get my correct part. I don't understand how they can say that after I paid for these items.This is stealing to me? I have read many of the same reviews on this company I don't understand how they are in business.Desired Settlement: I want the correct front rotor I need for my car(Par[redacted] I only need one. They can issue a call tag for the incorrect part they sent me and I will have it ready for pickup.

Business

Response:

A new rotor was shipped out via USPS tracking number [redacted] and delivered on 10/16/15.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased both right and left front rotors based on what was advertised and have sent photos to demonstrate that they aren't what I purchased. Unfortunately, it after installation the rusting has started and is not up to par nor what I expected in rotors. They should be Centric with a Black Coating but they do not have them. Both are rusting, and the appearance of my wheels on my Porsche looks awful. They issues an RMA for return but they have been placed on my car already, and not to sure how to handle that unless I put my car up on blocks or something? It's been a few days and I have not heard anything back from the seller regarding this issue.

I have called several times to never get through and was able to email Angel one of the sales advisers. He issued the RMA but I can't return them since they are on the car. The old rotors have been destroyed and disposed of by the mechanic who placed the on my car.

I have contacted Centric and they say the part number doesn't come up in their system and they are not authorized as an E seller for they parts.Desired Settlement: A refund or an exchange for a better rotor that will not rust.

Business

Response:

We do not offer exchanges at the present time. All replacement parts must be reordered and the defective parts returned. We will offer free shipping on the replacement order. Once the replacement order is received, the defective parts can be returned. You are not under the 30 day return policy, as the return was set up as a defect.The RMA number is [redacted]Please write your RMA number on the outside of the shipping box in black marker. Do not write on the parts boxes themselves as we will not be able to resell your item. All cores must be returned in their original box. RETURN ADDRESS:RMA# 3794829To: Street: 67 Whitson StreetCity: HempsteadState/Zip: NY 11550Attn: ReturnsHow to return your part: All parts must be returned in their original box and in resellable condition.Parts cannot be installed or damaged by incorrect installation. Electrical parts are not returnable if unsealed Make sure you properly package your return. We are not responsible for items damaged in transit.You are responsible for all return shipping charges. You may use the shipper of your choice; however we recommend that you obtain both insurance and a return tracking number in the event of damage or loss. We are not responsible for uninsured, damaged, or undelivered packages. Refunds: Most part refunds are processed within 30 days of receipt. If you have not received your refund within 30 days, please feel free to contact us anytime.

Review: I ordered 2 rear wheel bearings for my car from Partsgeek.com and was sent 2 different sized bearings neither of which fit my rear wheel hubs. I returned both bearings in the same shipment and was refunded for only one bearing. After 4 months of repeated emails promising staff would look into the issue which were never followed up on and numerous attempts at telephone calls that wouldn't be answered, Partsgeek.com refuses to reimburse me for the $60.35 I spent on the second wheel bearing I returned.Desired Settlement: I would like to have my $60.35 returned to me.

Business

Response:

The second bearing was refunded on October 6, 2014.

Review: I placed an order with partsgeek.com for three items, my order # is [redacted]. Upon placing my order I received three tracking numbers, all were the same number, I assumed all three items were shipped together, however that was not the case. I received only one item. There total cost of my order was $ 132.30 - $ 11.95 Shipping and $ 120.35 for the parts. I placed a ticket with customer service and have heard nothing. I have tried calling the [redacted] number and there are no humans at this number nor can you leave a message. I am out a total of $ 101.65. Please help me to recoup my money and to alert other to the very shady company!!!Desired Settlement: I would like my part or my money given to me ASAP

Business

Response:

We apoligize the second tracking number was not forwarded to Mr. [redacted] Part # [redacted] Electric fuel pump and part # [redacted] fuel screen was dropped shipped directly from the manufacturer via [redacted] tracking number [redacted] on 04/14/2014. We show those parts delivered as of 04/16/2014. If this is not the case, please have Mr. [redacted] contact us back so we can investigate further. Thank you

Review: On November 3, 2013, I placed an online order for a (left) door handle for my [redacted]. The postmaster returned the product and did not leave it. I was in the process of moving but I had not officially leave yet. I spoke with the post office manager and he stated, the label had a return to sender, undeliverable, he was not sure why. I went back and forth between post office and company over both holidays, hoping for a concrete answer. It took, till January 12, 2014 to finally get an answer from the post office. Nonetheless, I have sent at least 5 complaints to Parts Geek LLC to track this order, and research data base for the returned "Door Handle." I also insured this item, because it was offered and it was a safe guard as well. I have called this company, each time I filled a complaint. I have held on the line for more than 30 minutes, hoping to speak with a live person. I have been unsuccessful in reaching anyone during business hours. In each complaint, they refer back to the post office, as though it's still there. The online tracking number clearly states the item is undeliverable as of 1/12/2014. Parts Geek refuses to resolve this complaint or provide any remedies. They sent me an email, offering me a coupon on my next order and replied, I didn't get the first order. Because this item is insured and has been returned to the company, this should be documented in their database. But they will not admit, if they receive the item or any language acknowledging their is an unresolved dispute. What is the purpose of insuring an item or having customer service available if no one ever answers the phone to assist the customer. Please help me resolve this issue. For I have been extremely patient with Parts Geek LLC.Desired Settlement: I would prefer to have the item, sent to my parents home or a full refund.

Business

Response:

We apologize for the delay in [redacted] receiving her refund. We have verified with our warehouse and to date 01/22/2014 we still have received the part returned to us. We will work with USPS to locate the package and investigate the matter, however we feel [redacted] should be refunded $21.38 without any more delays. We have credited [redacted] credit card today 01/22/2014 $21.38, please allow 3-5 days for the credit to appear on her statement.

We apologize for any inconvenience.

Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

Thank you for resolving this issue, after almost 2 1/2 months of getting the run around.

Regards,

Review: I ordered a part from Partsgeek.com and never received a confirmation number, order number, or tracking number. I tried contacting them through telephone and email but could not. I used their email form to contact them. That night my card was charged. I still have not heard from them or received any evidence that my order has been processed and/or shipped. Upon reading reviews of the site I'm convinced it is a scam. Now their "contact form" is down and I have no way of getting in touch with them.Desired Settlement: I would just like my $250.00 back. I've already ordered the part from [redacted] because I needed it quickly for my car.

Business

Response:

Please check your junk folder thoroughly for the sales e-mails. Our automated e-mails have a bad habit of ending up there. Your order [redacted]) was successfully placed and is processing. You can check the status via our website at any time. We regret to inform you that we cannot cancel orders once they are placed as indicated on our website and order confirmation e-mails. You can either refuse the package upon receipt or contact us for an [redacted] to return the product. Please be aware that there may be a 15% restocking fee applied to your return depending on the reason for cancellation. If the cancellation is a result of a duplicate order, you will not be charged.

Thank You

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I ordered a side mirror for my car. They delivered a completely different side mirror. When I contacted them, they replied that I was outside the 30-day return period (apparently the clock started ticking when I placed the order, though it then took almost two weeks for the part to arrive) and therefore they would do nothing. I filed a chargeback with my credit card and then the company credited my money back.
Additionally, their customer service interface is ridiculous - you can only file a complaint on their website during business hours (???) and it takes up to 48 hours for every reply. The emails I received were terse, unsympathetic, and unhelpful. Their stated policy is that they will never pay return shipping, even in the case where they send you the wrong item.
I will not order parts from this website again.

Review: In order to return parts to Parts Geek, an RMA# is needed for each part.MC Automotive requested an RMA# for each of the parts ordered on July 21, 2015 and again today July 28, 2015. The website states that it takes 24-48 hours to receive these RMA #'s and they come via email. Their return policy is that parts must be received back to Parts Geek within 30 days-no exceptions. These parts were ordered on July 9, 2015 & complete order not received until July 15, 2015. The 30 day return policy is drawing near & we have been unable to obtain any RMA #'s.Desired Settlement: The Order number is [redacted] and ticket umber is {[redacted]. Resolution requested is to issue RMA#'s on each of the parts immediately & expediently issue a full refund for the $475.31.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have yet to receive my $475.31 refund, and merchandise was returned as instructed.

Regards,

Business

Response:

A credit in the amount of $100.01 was applied on 8/5/15.A credit in the amount of $144.46 was applied on 8/8/15.A credit in the amount of $150.57 was applied on 8/19/15.

Business

Response:

The parts were returned by the auto repair shop at the expense of the auto repair shop as the parts did not fit. As our website clearly indicates We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer. All correspondence, with this transaction has been by Ms. [redacted] the customer of the vehicle being repaired. [redacted] placed the order, paid for the order and received the parts for this order. [redacted] has never contacted us regarding the order in any manner. Ms. [redacted] is the third party stating information against [redacted]. Parts Geek has offered full refund as per the original settlement for this transaction. We cannot offer additional monies to to Ms. [redacted] because of additional costs incurred by [redacted] to return the parts. This is not a case between Ms. [redacted] and Parts Geek, this is a disagreement between [redacted] and Ms. [redacted] must resolve. Again, The credit was issued to the credit card used at the time of the purchase of these parts, [redacted]. The previous credit refunds were also issued to this credit card with no question or concerns at that time. We cannot issue a refund to a person who did not pay for the merchandise. his was a third party transaction with Mr. [redacted] he will need to contact [redacted] to obtain any additional monies.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: First of all I am MS [redacted] not Mr. [redacted] next I am an elderly disabled single female who have clearly been taken advantage of by Parts Geek[redacted] was trying to help me but Parts Geek spoiled that. I have again contacted the Bureau [redacted] to assist in getting the $80.00 refunded to me; thanks Parts Geek for all the stress you have imposed upon my life and the life of so many others. There needs to be a class action law suit filed against Parts Geek.

Regards,

G. [redacted]

Review: ordered part about a month ago. did not receive. several emails and two phone calls finally got credit for part, but did not receive credit for shipping and handling. this should be on them, since I paid them for part and SHIPPING COST. should be credited for shipping to be made whole.Desired Settlement: want 9.95 for shipping & handling.

Business

Response:

Outgoing shipping charges are not automatically refunded with the part. They have to be manually processed. Had we been contacted regarding a discrepancy, we would have fixed it. We were not contacted.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a switch for my truck by make, model, year, etc. They sent the part and it was obviously the wrong part. Now I have to pay for return shipping in order to receive a refund. Judging from the enormous amount of complaints of this same nature, it looks like they send out parts at random.Desired Settlement: This was their mistake, they should pay for the return and send a shipping label.

Business

Response:

[redacted] never asked us to send a return label. He ordered part [redacted], which is what we are assuming he received, since he didn't state otherwise. We do not automatically send out return shipping labels and the RMA e-mail is generic. Every customer receives the exact same e-mails. What was the part number received?

Review: Placed order for parts & paid 29.95 extra for 2 day shipping. I was charged and received a tracking number by email. I checked the tracking on the package and package was not going to be delivered by ups for 7 days.. I then looked up my order to see if I had been charged for the 1-2 day shipping & I had been. Looked up parts Geek to see how I could contact them & no phone number to call to talk to a person... You have to fill out and submit an email message that they will respond too within 24 to 48 hours. Support Request .. They did respond to this very promptly. They said they were sorry for the shipping error and would refund my 29.73 I had been charged for the 2 day shipping. I responded Thanks for that but I needed to know how to return the package and how soon the money would be returned to my account.. I explained I had paid for the fast shipping because I needed the parts by a certain date, And now that they had screwed up the shipping time I would have to buy the parts from another vendor in order to receive them on time. I was sent a return Shipping address and number that was to be written on the box.. Then I read there return policy and it states that I am required to pay the return shipping myself. After reading policy further they state the money They owed me for the product would be credited back to me 30 days After they received the product back. I then replied that this was unexceptable. I wanted them to send me a postage paid return label, as it was not my fault, it was theirs for screwing up the shipment. Aslo stated that if they can charge me in less then 30 seconds, they should credit me back within 3 days of return of product.Desired Settlement: Because parts geek made the mistake to start with, I want them to pay the return postage on these parts. I further want them to refund the purchase price to my account within 3 days of receiving the product back. I was charged for a service I did not receive. I would think it's illegal to charge consumers & not deliver the service, then hold there money hostage for a month.

Business

Response:

A pre-paid shipping label will be e-mailed to [redacted] to return the part. The agent that handled your support ticket has been reprimanded. The way your situation was handled is inexcusable and I sincerely apologize. Please keep an eye out for the UPS shipping label.Thank You

Business

Response:

The part was refunded on 4/8/15. The shipping expenses and insurance were refunded on 4/9/15.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: on 7/24-14 I purchased a fuel tank manufactured by dorman part #576-132 it was delivered on 5-30-14 by fedex it was falling out of the box the box was waterdamaged and destroyed I told the delivery driver I need to open it infront of him to inspect it he waited and watched the fuel tank was destroyed smashed and dented .

I asked the driver what I needed to do becouse I purchased a new product it was clearly not new he said it didnot happen on his truck and he as a driver received it that way so a damaged claim was inapproiate

he said I should refuse the delivery and call parts geek immediately to get a refund , the driver left with the tank I paid for

I called parts geek immediately I was put on hold and ignored it took hours to get to talk to a live person and then I was told I needed to put return authorization on box I explained that the box was destroyed and waterdamaged and that I refused delivery as the delivery driver suggested I was put on hold and the company refused to talk with me further

I am seeking my money back for the part I orderedDesired Settlement: I would like a full refund for the product I have paid for and not received

Business

Response:

[redacted] has been refunded for the fuel tank in the amount of $117.35. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered 2014 window visors for my [redacted] and was sent 2009-2013 visors. So I had to send visors back spending $9.91 at [redacted]. Now I’m being told I’m not going to get refunded my $9.91! I received an email saying I was being charged $17.24 for a restock fee. It clearly stats a restock fee will be applied for any reason other than error on Parts Geek behalf. if All because I was sent the wrong part!

Email that was sent to me earlier today. Please read.

Dear [redacted],

This is to inform you that your credit was processed today.

Invoice Number: [redacted]

Restocking Fee: -$-17.24

Sales Tax: $0.00

Parts: $114.95

Total Credit: $97.71

A 15% restocking fee, if applicable, is charged on all returns that are returned for any reason other than a definite error on our part.

You will see the credit post to the credit or debit card you used to place the order in 3-4 business days. This is beyond our control.

We are constantly striving to provide our customers with the best possible service. We hope that your shopping experience has been an enjoyable one! If there is anything we can do to improve your experience please let us know.

Customer Service

###-###-####Desired Settlement: Full refund of $124.86

Purchase price $114.95

Shipping $9.91

Total $124.86

Business

Response:

The restocking fee in the amount of $17.24 has been refunded. It should not have been applied to the return, as the return is a catalog error. In order to refund the return shipping charges, we will need a copy of the register receipt from [redacted] itemizing the charges faxed to ###-###-####. Please reference your order number on your fax.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I purchased an auto part item order number: [redacted] in [redacted] at about 10:46 pm EST and received a confirmation email from [redacted] at that time also. The email stated: Thank you for ordering from Parts Geek! We began processing your order as soon as you placed it and at that time $106.88 was deducted from my banking account on [redacted]. On [redacted] at 08:01 am EST I received an email from [redacted] with subject line reading: Out of stock items. The email stated that with much regret, we must inform you that the part listed below is out of stock at the present time and has been canceled from your order. In the meantime, we have refunded you in full for the out of stock part. You should see the credit post to your credit or debit card in 3-4 business days. Today is [redacted] 6 business days later and I have not yet been credited a refund. I put in a customer service ticket [redacted] regarding my refund on [redacted] and received a response email from someone named [redacted] on [redacted] at 11:00 am EST with a response of: It was deleted, please feel free to contact me at [redacted] that rang repeatedly the first time I called and the attempts after that the phone had been taken off the hook with a busy dial tone. I attempted to call the main customer service number [redacted] and waited endlessly until an automated voice said goodbye. I sent a responding email to [redacted] on [redacted] and have not received a response as of yet either through email or by phone.Desired Settlement: I would like a full refund of $106.88 credited back to my credit card used for the purchase.

Business

Response:

The charge was voided on July 23, 2014. A void means that it canceled out the transaction. The charge was never approved. You will not see a charge on your credit card for anything from our company, because it was never placed. There is nothing to refund.