Parts Geek

Review: I ordered a window regulator for a 2007 Hyundai Sonata (Dorman part number: [redacted]) from Parts Geek for $49.33. I received a package from them containing two brake rotors (Stop Tech sport rotors: [redacted]) which was odd considering the packing slip had the correct information for the window regulator which I ordered. I searched their web page to contact them and opened up a "support ticket" as that was the only real option open to me (I could not find a number). In the support ticket I briefly explained what had happened similar to the above and expressed that I simply wanted to return the item(s) they wrongfully delivered to me and receive the correct part. I received a flurry of automated emails saying that I should expect an email with 48 hours confirming the ticket, another email saying to expect an email within 3-5 business days, and finally an email with a return address. The last email stated quite painfully that I was to return the part in question, a 2007 Hyundai Sonata window regulator Dorman: [redacted] back from whence it came and that shipping costs were on me and that a potential "restocking fee" would be discounted from my eventual rebate... I fail to see how this is fair business practice. They don't have a number easily available to try to resolve this with a human and what's worse is they want me to ship back a part I never received AND pay for it?!... At this point, I just want a refund and I want them to take back their rotors and pay for the shipping.Desired Settlement: I would like a full refund (no partial due to a "restocking" fee, and to be supplied with a paid shipping label to return the rotors to them.

Business

Response:

[redacted]The RMA e-mail is generic. It is sent to every customer that is returning a part, regardless of the reason for return. We are aware that you received rotors, however, the system only sees the regulator on the order. We are aware that you do not have a regulator to return. The restocking fee and return shipping charges do not apply to you or your return. We are e-mailing a return shipping label to return the rotors to [redacted] An agent will be contacting you via phone shortly to discuss the issue. Thank You

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased items that were no longer needed once received; I contacted company for information on return process was given a return authorization number and I sent package back to company I waited a week after delivery and did not hear from company so I contacted them several times with no response either electronically or on the telephone; I am looking for my refund as cost of items was near $150.Desired Settlement: I would like to be refunded for price of items as well as shipping at this point

Business

Response:

As indicated on our website as well as the RMA e-mail, refunds for returns can take up to 30 days once the parts are received in the returns facility. The sensors were refunded on 3/16/15 in the amount of $42.76.The converter was refunded on 3/19/15 in the amount of $93.43.Thank You

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10532791, and find that this resolution is satisfactory to me.

Regards,

Nicole Wright`

Review: I ordered a car part from the business listed in stock and was charged immediately for the product. Most merchants wait until they ship your product. I came to find out via email the next day that the part I purchased was not in stock and back ordered. Now I am waiting for a credit for their error. I want the fasted next day credit of this transaction resolved. They telling me it will take 4 days to process the refund. I think this bogus poor business practice in the least.Desired Settlement: Refund now!

Business

Response:

The e-commerce system automatically charges the card once the order is placed and the product is deemed to be in stock. As indicated on the order invoice, in the event the item becomes out of stock, we will issue a refund. The order was charged on 2/12/15 and refunded in full on 2/14/15.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order for part number: [redacted] on 11/25/2014. I paid 160.97 for my order. I received my order 12/1/2014 with the wrong part. I've call customer service the past three days and have yet to get through to anyone. I stayed on hold for two hours twelve minutes and 13 seconds on Wednesday. I even reached out to customer service and started a ticket. The initial response from customer service was "what is the item number of the incorrect item I received". I sent pictures of the incorrect Rim on 12/2/14 and have yet to get a response despite being told I'd hear something within 24 business hours and that I requested a phone call. The customer says they have a 30 day warranty but my concern is they will try and make this process longer than it needs to be to avoid returning my funds.Desired Settlement: Parts Geek can either send me the correct item that I ordered or refund me. They also need to pick up the cost of shipping for the return of the wrong item.

Business

Response:

As indicated on our website, Customer Service is notavailable via phone. A support ticket [redacted] was submitted on 12/1/14.We responded on 12/2/14.We received a response on 12/2/14.As indicated on our website, We Respond to Most CustomerSupport Tickets Within 1 to 2 Business Days.Today is 12/4/14 and the second business day.You didn’t even give us a chance to fix the issue beforesubmitting this erroneous complaint based on assumptions on what we may or maynot do? The part hasn’t even been returned yet. We will contact you within our specified time frame, whichis today.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Considering the extreme matters I had to go to in order to even get a response from your company is ridiculous and your lack of empathy and professionalism further solidifies the need to take my business elsewhere. At this point all I want is my money back. I see now why your company is not accredited with the Revdex.com and has over 400 complaints. by the way replying to the customer "what is the part number of the incorrect product" did not answer any of my questions and did not ensure me that matter would be resolved. Just so that we are clear I'd like ALL of my money back I'd rather pay double for the actual part that I ordered and better customer service than get treated like I'm in the wrong for your companies mistake.

Regards,

Business

Response:

You were refunded in full. Two separate credit invoices weree-mailed to [redacted] I wouldadvise that you check your bank/credit card statement for both transactions. We don’t scam anyone. You received the part on 12/1/14. You initiallycontacted us on 12/1/14. You were refunded for the part on 12/5/14, which is 4business days after initial contact and 10 business days from the date oforder. The shipping was refunded on 12/11/14. You were refunded without having to return the part. You candiscard it, sell it, or decorate with it. We do not want it back. This case is closed on our end.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have received my full refund after countless emails. I allow the Revdex.com to display all communication between this company and myself so the others can be made aware of their intent to deceive paying customers. Thank you for your diligence, fortunately I am one of the few customers who actually received their money back.

Regards,

Review: I ordered a car part on the Internet. The part was defective from the factory although I did not notice this at the beginning. The part was installed and failed in the vehicle by leaking coolant. I took pictures and sent to the vendor and obtained an RMA. They never credited my credit card account and since then never responded to my emails.Desired Settlement: I just want them to refund the price I paid for the part.

Business

Response:

This complaint is erroneous. We have received no correspondence from this customer since he responded to us on [redacted]

There were no tickets submitted after August 12th asking for a refund status, nor was there any response to our last correspondence sent to this customer on ticket [redacted] There was no correspondence not to respond to. If there had been, we would have told the customer that he was refunded in August.We e-mailed [redacted] an itemized credit invoice on August 28th. It was e-mailed to the e-mail address he provided when he placed the order online [redacted] I advise that [redacted]ontacts his financial institution.?

Review: I look on the internet to find a A/C Compressor for my suv so place a order over phone I gave the sale person the correct information I order

with my Master Card debit/credit paid $190.07 I got in touch with them one time and couldn't get in touch no more I order a A/C Compressor

for my [redacted] Chrysler Aspen with [redacted] engine they sent the Wrong Compressor and want send me a Return # and Claim if I send it back without

RMA # it would take 5 to 10 week to get my refund. they are the one made the mistake I order this A/C compressor on 7/18/2014 it was deliver

on 7/25/2014 taken to certified mechanic on the 7/30/2014 I have a 30 day warranty seem like they are trying not answer the phone waiting for

the warranty to go out. just straight out the wrong part. all I want to do is return it. it don't fix on my car.Desired Settlement: I hope they do the Right thing so they can stay in business because you can't have a business and treat your costumer bad.

I file this com-plant on a 8/8/2014

Business

Response:

The order was placed on July 18th. It was deliveredJuly 25th. We issued RMA number 3212631 on August 4th. We never stated nor implied 5-10 weeks for a refund, that isfabricated. I’m not sure what or where [redacted] got his information, but ourwebsite and RMA e-mail clearly state “up to 30 days”. Howlong do part refunds take?Most (but not all) returns are credited within 30 days ofreceipt of return. Credit card refunds take approximately 3-5 business days toshow up on your statement AFTER we process the credit. This is beyond ourcontrol. All refunds are applied in the same manner you paid (e.g., if you paidwith a check, you will receive a check refund). You will receive an e-mail theday your refund is processed. If the RMA number was issued on August 4th and thiscomplaint was submitted on August 8th. [redacted]

Review: I made an order to parts geek that was supposed to be for my vehicle. I was unable to visually determine the differences in the part they sent me over the part that was for my vehicle until after their 30 day warranty ran out. I had not unwrapped the product but the mechanic assisting me noticed the slight differences between my original and the replacement. I tried contacting parts geek and kept getting automated replies saying time was up. I feel that the misrepresentation of the product should be noted and accommodated for.Desired Settlement: I waited two months for this to be settled with multiple attempts to contact parts geek without any personal response. Phone calls and emails were generated responses. I eventually went out and had to buy the correct product. I would exchange this for other products or get my monies back.

Business

Response:

Our return polices are noted on our website and was listed on the email confirmation sent to Mr. [redacted] when he placed the order on 10/15/2012. Mr. [redacted] first contact to us regarding the part was not until 12/15/12. Lee the agent assisting Mr. [redacted] advised him on 12/17/2012 ticket # [redacted] and 01/15/2013 ticket # [redacted] We

regret to inform you that we cannot accept your return at this time. We have a

30 day return policy as indicated on our website, confirmation and order

invoice.In addition, Mr. [redacted] disputed the charges on his credit card and we have received notification from Mr. [redacted] credit card company they have ruled in our favor. We are sorry that Mr. [redacted] does not agree with our return policy, but we

have it in place for a reason. Also listed on our website we do not offer exchanges.

Review: We places an order on August 15 2014 for a Front Bumper and 2 inner finders(Order 15-15296050 ). The Shipping policy states, "All orders are shipped no signature required. Please be aware that orders only ship on business days; we do not offer weekend or holiday delivery. All orders placed after 4PM EST will be processed the following business day. Tracking numbers will be E-mailed to you within 1-2 business days. Ground orders are delivered within 3-7 business days. Truck freight orders are delivered within 7-10 business days." Therefore our order was on a freight that should of been within 7-10 business days. Our order total was $346.09.The shipping company called me on/around the 25th to say our product would be delivered today, make sure someone was there to pick it up. I waited home all day(from work) and no part came. They called the next day(26th) and said the same thing, This time the truck showed up with no part. The same happened on the 27th. After this point we were irate with the company. First they did not honor their Shipping policy nor did they ever delivered an item. When the shipping company arrived again the next day(28th) to tell us they forgot the item AGAIN, we just refused it because of the hassle and missed shipping date by over a week. of waiting I decided to email the company on August 28 (ticket 336939122). We told the company the issue and asked for a refund, as this was not our fault. We were set up with a RA Number ((X3007720) on September 10th(yes 13 days after I asked) and were told to wait 2-5 days for it to post. The refund finally posted on September 17 in the amount of $164.21. Therefore we were missing $181.88. When I contacted them they replied "A restocking fee and the initial shipping fee were not refunded due to you refusing the items. This funds will not be refunded." This is Faud to me, They took $181.88 from me because I never recived an item. Shipping is their fault because THEY chose to ship with that company.Desired Settlement: Refund the remaining $188.88 because I never recived the item, Why would I pay for shipping? IT NEVER SHIPPED!!! This company is making free money from this and needs to be stopped

Business

Response:

The item did ship. It shipped with Echo Trucking via PRO number [redacted]. From what I see from the tracking information on Echo's website, they set a delivery appointment on 8/25/14 and again on 8/27/14. It states that the order was delivered on 8/28/14 @ 9:54AM. Echo did not state on their website that they could not deliver the package, nor did they state the package was refused. We only credit refusals once they are received and processed. We will refund the remaining amount due, since the package was not delivered.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered some car parts from them on January 6th, 2014. Invoice # [redacted]. Total amount: $260.50. I never received the items, neither a note from [redacted] for attempted delivery. The tracking number shows that [redacted] attempted to deliver it, but it seems they either went to the wrong address or they never left a note. I called [redacted] and I was told that the items were returned back to the merchant. I called Parts Geek, I stayed on the phone for half an hour, but noone ever picked up. I sent them an e-mail, explaining to them the situation and asking them to resend the items. They refused to do so, instead they said that I would have to wait for the items to be restocked and then place the order all over from the beginning. 13 days after they had received the items back, they still had not processed my refund. I called them, but once more no-one ever picked up. I sent them a message threatening that I will report them to Revdex.com. 3 days later they sent me an invoice for a partial refund!!! They had kept 15% restocking fee =$37.40 plus the shipping $11.20. They kept a re-stocking fee, even though I specifically asked them to send the items again, which means they would not have to re-stock them, but they deliberately refused. What company refuses to re-ship the items and prefers to send a partial refund instead and keep the re-stocking fee and the shipping? It's an extremely suspicious practice that makes me suspect that they might be sending the items deliberately to the wrong addresses, items that might not even be what has been ordered, so that they can then be collecting the restocking fee and the shipping. For the record the parts ordered were too heavy to only cost $11.20 worth of shipping. The 100+ Revdex.com complaints about delivery from this company and the 500+ total number of complaints makes me believe there is an organised sm going on and needs to be investigated by authorities. [redacted]Desired Settlement: I expect a FULL Refund of the Total amount of $260.50. My bank already opened a dispute case for this as well.

Business

Response:

Please see attached letter regarding this complaint. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

The company finally refunded the remaining balance of $ 48.59. It was credited back to my account yesterday. This is in reference to complaint ID [redacted] and I find that this resolution is satisfactory to me.

Regards,

Review: I ordered a mirror for a 2013 [redacted] pickup from Parts Geek. The mirror I recieved was not the correct one for my vehicle. I have called their customer service number many times. I will be placed on hold and never get to speak to anyone. I have filled out the forms on line for customer service but never get any responxeDesired Settlement: If they will call and send me the correct part then all is good. However I have not heard anyting from the company. If this is their normal they need to be closed. ASAP

Business

Response:

Mr. [redacted] must provide us with the part number he received and/or photos. Our website and email confirmations clearly indicate we do offer return shipping reimbursement and all returns are prepaid by the customer however if we did send Mr. [redacted] a completely different part than what was ordered, we will have no objections sending Mr. [redacted] a prepaid shipping label. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I accept the business response if they follow through on their agreement to send me prepaid shipping lables. I have attached the fax I sent showing the wrong part number and asking they send me the label. Thanks for your help with this matter. I am sorry the issue had to be handled this way but I simply am not getting any communication from them

Regards,

When Parts Geek sent the wrong part. I had to pay the postage both ways, then a 15% restocking fee for their mistake. So my net refund on a $37.98 wrong part was about $7, and they get to sell the part again. So it's actually profitable for them to send wrong parts. The one I got came in a scuffed and obviously pre-opened box, so they may have "sold" it several times, collecting 15% each time. When I called customer service, the first operator disconnected me right after I said hello. Then, after waiting on hold again for a long time, the second operator referred to the wrong part on the invoice and blandly insisted that I ordered a part for a car I don't own. This company is, by far, the worst online business I have ever dealt with. Forget the good reviews--if they make a mistake (and from the fine print and their return policies, they must make a lot of mistakes), you will lose most of your money as I did.

Review: Ordered wheel covers for 2008 [redacted] Civic on October 26, 2014. Covers were delivered approximately one week later. Due to weather conditions I did not attempt to install covers until 2/21/15. The covers did not fit the standard factory installed wheels on the vehicle. I requested authorization to return the covers on the same day acknowledging the 30 day return policy but noted the problem was due to their advertising a product that did not fit the vehicle it was supposed to. They refused citing the 30 day return policy. A second request was also denied.Desired Settlement: Would like to return covers and get a refund. I have all original packing materials and have no problem with a 15% restocking fee even though the covers do not fit the vehicle they are advertised to fit.

Business

Response:

We have a 30 day return policy as indicated on our website, order confirmation e-mail, order invoice, and tracking e-mails. The order was placed in October 2014. We were not contacted until February 22, 2015 via ticket [redacted]. We do not accept returns 4 months after the point of sale. No company does. It is up to the consumer to check their delivery for accuracy, damage, etc.. upon receipt and to contact us of any discrepancy within the specified time frame. After 30 days it is irrelevant who is right and who is wrong. I only have one question..... how many inches are your wheels? and do you have an EX, LX, CX, DX or HX?

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The wheel covers do not fit the vehicle they are described as fitting. To answer the question the [redacted] is a LX with factory installed 16 inch hubs. The tires currently on the car are [redacted] That is a 16 inch tire. The first 8 digits of the vin are [redacted]. The "5" means the vehicle is 4 door LX model. Hopefully this answers the question.The reason for the delay in installing is the car has to be raised and lug nuts removed to install the covers. It has been a cold winter in SE Pennsylvania. Based on the description of the product I had absolutely no reason to expect a problem with the covers fitting and did not rush to install them.You keep quoting the 30 day policy but apparently have no problem selling a product that does not fit the vehicle it's supposed to. Your supplying a product that fits it's intended use is as much of the contract as the 30 day return policy.

Regards,

Review: I ordered both headlight assemblies for my 2001 Dodge Ram 2500. I received one for the driver side which was correctly boxed, and received the passenger side headlight which was incorrectly boxed with the wrong style headlight. I have tried to call Parts Geek over two dozen times including right when they open, during the morning, afternoon, and before they close. I get put on hold every time for 10 minutes then hung up on. I have emailed Parts Geek over a dozen times and it takes 2-4 days for a reply. I have requested over a dozen times for them to ship the passenger side headlight, part # [redacted], to me and I will return the wrong part. They will not respond to this or confirm that I can get the part I need. I have also stressed numerous times in emails that this is holding me up and I cannot drive my truck without a headlight.Desired Settlement: I expect my headlight, part # [redacted], to be delivered in a prompt and fast manner since I have been haggling over this issue for over a week. I will gladly return the wrong headlight when I receive the correct headlight.

Business

Response:

Customer Service is not available via phone as indicated on our website. Ticket [redacted] was received on June 25th. We asked for the part number that you received on June 27th. You responded Sunday June 29th (we are closed) and we responded Monday June 30th informing you that returning the item may not be required. We refunded you on July 1st.

Review: I brought two Brake Calipers for a 2008 GMC [redacted] from Parts Geek, LLC $43.00 each. However, they charged me additional “core charge ” of $60.00 each (more than the cost of the part). They then state that I must get an RMA number to return the cores and get the refund. The problem is this:

1. The [redacted] number is never answered and I doubt that it’s manned

2. The [redacted] number tells the customer to fill out their on-line customer service form and hangs up. But the website says its down for maintenance 24 hours a day & 7 days a week. If you try to use it, it never works!Desired Settlement: I want my $120.00 core charge returned

Business

Response:

Our ticket system is never down for maintenance. It is only "down" after business hours and on weekends when we are closed. Our business hours are listed on our Customer Service page. Customer Service is not available via phone as indicated on our website. We have no problem receiving tickets. We currently have 906 open tickets. (Showing 1 - 50 of 906 Open Tickets)... There are 0 support tickets submitted by [redacted]. We cannot answer an inquiry we never received. A core return was set up to return the cores. The RMA and return instructions will be e-mailed to [redacted] within 24 hours.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Their response are blatant lies! I only tried during their work hours. Please call their posted number at [redacted] – no one EVER picks up and that is on all their extensions. These people are scam artists and need to be arrested, fined & shut down.The website NEVER works – at any time. See for yourself. Go to [redacted]and enter my information below:Name: [redacted]Email address: [redacted]Phone Number: [redacted]Order Number: [redacted]Issue: Return a partTopic: I need an RMA for my two Brake Caliper CoresI guarantee it will NOT work and you will get an error fromtheir website.

Regards,

Business

Response:

It works....Customer Support Ticket System -- (for faster customer service please fill out a support ticket) [redacted], Thank you for contacting us. A support ticket request has been created and a representative will be getting back to you shortly if necessary. You will receive a response from us during normal business hours 9AM-5PM EST Monday-Friday. Responses generally take between 24-48 hours from the time of the request. An email with the ticket number has been sent to [redacted] You should receive the email shortly. If you do not receive the email within 10 minutes please check to make sure that the email did not go into your spam folder. - Parts Geek Support Team

Review: Parts Geek sold me a [redacted] that was missing a [redacted] and appears to have been modified by another customer. A mounting hole was drilled out and ground down. I've tried reaching them to no avail.... And the return authorization form they did send me claimed I was responsible to pay the return shipping. This is unacceptable. I'm happy to ship it back, but they need to pay for that. I should not have to pay $20+ for them selling me a broken previously sold/returned/damaged productDesired Settlement: They need to provide me with a shipping label to return this piece of junk and refund my purchase price immediately.

Business

Response:

A prepaid shipping label was issued to Mr. [redacted] on

09/06/2013 via [redacted]. The label was delivered

to Mr. [redacted] on 09/09/2013. Once Mr. [redacted] uses the shipping label and the

defective part is returned we will issue Mr. [redacted] in full for the returned

part. The [redacted] was purchased $65.49 with a $18.00 core charge. The

total refund amount Mr. [redacted] will be issued is $83.49. Mr. [redacted] also ordered a [redacted] cylinder on the same order for $18.75 which we will not be able to refund as

Mr. [redacted] made no mention to any issues or problems with that part and did not

request to return the [redacted] cylinder. We cannot refund Mr. [redacted] any

monies until the part has been returned, received and processed.

Most returns are credited within 30 days of receipt of

return, however the majority of credits are processed within 2 weeks. Please be

aware that cores and defective returns could take a bit longer as they are

forwarded directly to the manufacturer to be tested and rebuilt.

Review: I needed to replace a part that was still on warranty, but was told that I had to buy another ** sensor and return old one installed by a professional. I did everything according to their procedures and only received 40% of the cost of the part, without any explanation. There is no number listed so I email them, but have yet to hear anything. I then took it one step further research, found the number but no one answers and they only accept calls for new business.Desired Settlement: I want the full refund for the replacement part.

Business

Response:

Mrs. [redacted] purchased part # [redacted] from us on 10/01/2012 for $50.10. According to our records(her email address and first and last name) Mrs. [redacted] did not purchase the replacement part through us. We can only refund Mrs. [redacted] the cost of the part when she purchased it from us. A check was sent to Mrs. [redacted] on 07/03/2013 for the full amount of $50.10 for the defective oxygen sensor. Thank you

Review: I purchased a bug/hood deflector from Partsgeek.com which came out to about $60 and was shipped the cheaper version of the item which retails for about $30 on their website. I tried contacting them about the situation but their website has no phone number for complaints or returns. They only have an online form which you have to fill out in order to have a representative contact you about the situation. They only have a phone number for ordering parts which I tried calling anyway to see if maybe I can speak with a manager or someone about the issue at hand. I called three times which each call took 30+ minutes just for them to pick up just to have them hang up on me all three times every time I said I had wrong order shipped to me. So I went back and just filled out the form and had someone contact the following day and explained to them the situation. Keep in mind that every time they answer back, it takes them 24 to 48 hrs for a respond. I explained to them that I was willing to keep the wrong item but that I wanted them to refund the difference in price for the item to my card. That's all. Plain and simple. They didn't think so. They wanted me to ship back the item no matter what which is fine but they also want me to pay out of my pocket and charge me a restocking fee of 15% for their mistake. It's ridiculous. This website should be banned or fined for their practice.Desired Settlement: I just want the difference in price refunded to the card used for the purchase. That's all. I don't ever want to deal with them again or recommend their website to anyone.

Business

Response:

Hello,I sincerely apologize. The agent that you were dealing with was a new hire and should have asked a manager for guidance. He has been reprimanded. You have been refunded in the amount of $28.42. Again, we apologize for the misunderstanding. Thank You

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a rack & pinion car part from parts geeks in October of 2014, 8momths later this part failed & I had to return it for a replacement part on June 2nd 2015. I spoke with a sales rep at parts geek, he talked me into getting a better brand on this same part which I paid extra for. I then had to pay for labor again I'm the amount of $285 plus alinement (which needs done for the replacement of this part) which was additional $50. The first repair cost me $300 aprox. Now a month later the part I just replaced in June is again faulty, it's now July 27th 2015 & I can not drive my car. My auto shop is suggesting that I don't get a 3rd replacement part from them, & now it will cost me $896! I'm already at $715 for the cost of labor alone plus the cost of shipping parts back (total of $74) the price of the parts I've spent to parts geek. I called them, & now am waiting to speak with a manager, once they call me back. I would like to get my money back on the parts plus any reimbursement for labor cost I have had to pay to instal their faulty parts.Desired Settlement: Refund plus some or all of labor costs.

Business

Response:

We do not reimburse for labor charges that are incurred as the result of the installation of a defective product. As indicated on our website: My part is defective, do you pay for damages?We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees. We apologize that you received a defective rack, however no automotive parts company reimburses for labor charges. We sell parts; we are not a mechanic's shop or a parts manufacturer. We refunded [redacted] in full for the first defective steering rack and have sent a pre-paid UPS shipping label (tracking number [redacted]) to return the second defective steering rack. Once the rack has been received, it will be refunded in full.

Review: I ordered parts for my 17 year olds truck, parking brake cables to be exact. On parts geek web site the parts menu states you need a left and a right side. Ok no problem so I order them, then I have my mechanic install them. Well it turns out that a left and a right are the same cable and it only requires 1 cable and that 1 cable atatches to both sides and that is all you need. So a few months later my son comes in the house with a unused unopened cable so I do some research and find out what I stated to you earlier, that it only requires 1 cable. So I email parts geek to ask them if I can return the cable and they will not return it because I am past the 30 day returns. Now I am guilty of passing the return day and my 17 year old is guilty of not bringing this to my attention earlier but parts geek is definitely guilty of misleading people into buying parts they do not need. Am I right or wrong or both??Desired Settlement: all I want to do is return the part

Business

Response:

We have a 30 day return policy as indicated on our website, confirmation and order invoice. Mr. [redacted] did not contact us until 4 months later.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It is true I was not within their return policy days allowed partly my fault mostly my 17 year old sons fault for not bringing this to my attention, but my problem is if their site catalog did not mislead me into buying more parts then required, I would not have purchased it in the first place. The site says you need a right and a left 2 separate parts indicating you need one for each side. NOT TRUE it takes ONE cable to complete the system... This is crooked

Regards,

Business

Response:

Mr. [redacted],You stated initially that you ordered them and brought them to your mechanic toinstall. I’m sure at the time of installation that your mechanic informed youor your son that you only needed 1 and sent the erroneous part home with you. Thisis the point at which we should have been contacted.You further stated that a few months later, your son brought the unused cable into the house. I'm sorry, but we did not mislead you to buy extra parts.We didn’t tell you to order 2. The listing says “rear left”. You orderedquantity 2. The listing does not state nor imply that you need to order quantity2 for the repair, or that you needed to order a left and a right at the sametime. We offer a rear left and a rear right. It is up to the consumer to know which parts they need toreplace on their vehicle. We simply ship what was ordered online. Our systemdoes not know which parts you need, just a [redacted] doesn’t know my shoe sizewhen I order a pair of shoes. They simply ship me what I ordered. If they don’tfit, I don’t blame [redacted] for misleading me into buying the shoes. I returnthem.I will set up the return as “defective”, as you arewithin the 1 year warranty period. It cannot be returned as “not needed”. YourRMA number is [redacted]. RMA instructions will be e-mailed to [redacted] within 24 hours.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered some parts from this company on June 25, 2013 (2[redacted] for $110.50 and (2) [redacted] for $23.50 plus $17.90 for shipping. A total of $151.90 was charged to my credit card. I received the correct [redacted] for $23.50 and received the wrong parts for the [redacted], instead I was shipped [redacted] on 7/2. I emailed Parts Geek on 7/5 about the incorrect part that was shipped to me and they inform me that I had to return the [redacted] (wrong parts) and that my refund will be processed once we receive the incorrect items back at the warehouse but you will have to re order the new parts. I shipped the wrong parts back to Parts Geek and tracked the parts. The part was delivered on 7/12. I email Parts Geek on 7/16 to notify them when the parts were delivered back to their warehouse. I did not receive my refund. I email Parts Geek on 8/23, 8/26 and 8/29 asking for my refund. It has been two months since I have returned the wrong shipped parts and I have yet to receive my full refund of $110.50 from Parts Geek.Desired Settlement: I want my full refund of $110.50 from Parts Geek

Business

Response:

We apologize for the delay in receiving a refund. We are still investigating and getting the necessary paperwork to credit [redacted] will be credited in full shortly

Business

Response:

We apologize for the delay in receiving a refund. We are still investigating and getting the necessary paperwork to credit [redacted] will be credited in full shortly

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,