Parts Geek

Review: I ordered a part for my vehicle from this company. The part was charged a core meaning that when I return the old part I would receive a credit back. As they requested, I submitted a ticket in their system and waited the 24-48 hours for a response. I received an email stating that a order was created for me but a service rep would have to contact me with a RMA number in 2-3 days. Eight days later and I have yet to hear from them and their email system will not let me send any correspondence. I tried calling but the system puts me on hold until I am told to push 1 to return to the main number because they were busy.

Enclosed is the email I received 8 days ago...

Hello,

Your core has been set up for return. You will receive an RMA number and complete return instructions in 2-3 business days.

Thank You

Returns DepartmentDesired Settlement: I would like a RMA number so I can lawfully complete the exchange for the $50 refund.

Business

Response:

Customer Service is not available via phone. The Customer

Service page of our website ([redacted] has a support ticket system

at the top of the page. Under “how do I contact you”, it also states to fill

out a support ticket. Mr. [redacted] notified us through our customer service ticket support system. The

communication between Mr. [redacted] and us are as follows:

Review: I ordered 2 "lower engine covers" for a 2006 [redacted] which are actually plastic stone shields to keep road debris from hitting engine area. After climbing under car and removing the original I found that the partsgeek parts WERE NOT FOR MY CAR!! They were 10 inches too narrow and in NO WAY would fit my car nor any other 2006 ** to my knowledge.

[redacted] wanted $70 dollars for return shipping and PartsGeek at fault would NOT send pre-paid shipping label. Cost of the "original parts" was $57.

This store is ran by dishonest is!! Ripoff to the 10th power.

I appealed to my credit card company and they removed the charge but later after some "lie" from PartsGeek I was charged again. It is still under dispute.

Business

Response:

Mr. [redacted] ordered the incorrect part; Parts Geek did not send him the wrong part. As stated below, Mr. [redacted] ordered for a 2006 [redacted] and Mr. [redacted] has a 2006 [redacted] Mr.[redacted] email confirmations he received clearly state what Mr. [redacted] ordered: Mr. [redacted] inputted a 2006 [redacted]not a 2006 [redacted] (which Mr. [redacted] states he owns). Mr. [redacted] also states he ordered part number [redacted] however he did not, as shown, he ordered part number [redacted] Mr. [redacted] ordered the incorrect parts for his vehicle therefore is responsible for any return shipping charges as our policy states. We apologize for any inconvenience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:This part on a [redacted] AND [redacted] are ALL THE SAME (M[redacted] if you call a ** dealer or look at part numbers on any online parts seller!! This business does not know what they are doing and are extremely dishonest. There are most likely MANY people with the same problem dealing with these is. I noticed you have other similar complaints about them. I have the part but cannot and will not pay [redacted] $70 SHIPPING TO RETURN $57.91 WORTH OF USELESS PARTS.PLEASE call a ** parts (dealership) and put an end to this nonsense. The name of the part is lower engine cover.

Regards,

James [redacted]

Business

Response:

Mr. [redacted] has been issued a refund for $47.96 on 01/07/2016. Please allow 3-5 business days for the refund to appear. Mr. [redacted] will NOT need to return the parts and can dispose of them as he sees fit. Thank you..

Review: I ordered auto parts from Parts Geek (2 leaf springs, and 2 shocks) for a 2000 Toyota Tacoma. I received all parts except for 1 of the leaf springs. FedEx is the company's carrier. The delivery man had no idea where the part was. I contacted FedEx to start a trace for the package on May 29. I also contacted Parts Geek about the same. Parts Geek responded by email a few days later with only the tracking number and no other information. FedEx still has no idea where the package is and tells me to keep contacting Parts Geek for a replacement. I have yet to been able to contact or receive any information about the lost product from Parts Geek. They seem to have no customer service whatsoever. The part costs 110. 23$. I have been completely abandoned by this company which leaves me to think this company is a scam, and has stolen my money without providing the product purchased. I am looking for reimbursement. If the company had customer service and were credible I would ask for a replacement part, but this company seems to be a scam. I want a refund. Please help me to contact this company about this matter, because I can't get a response.Desired Settlement: I want a refund. Please help me to contact this company about this matter, because I can't get a response.

Business

Response:

[redacted] was refunded for the missing part in the amount of $110.23 on 6/6/15. As of today, the part is still in transit (Fed Ex tracking number [redacted], ship date 5/28/15). We have initiated a tracer with FedEx as per our policy.

Review: I filled out a support ticket to get a return number for parts I found I could'nt use. After five days they respond by email asking for the order # (which I had already supplied). I email them back with the info, they send another email noting my response, then another email stating that they would respond within 24-48 hours. I am getting extremely tired of sending emails to these people. I also have found out that they have a very bad rep for poor customer service. All I want is my RMA so I can send these parts back, then hopefully I just might get reimbursed if I'm lucky.Desired Settlement: Supply the RMA as requested without the repeated runaround emails and long wait.

Business

Response:

The RMA number was e-mailed to Mr. [redacted] on June 5th.Your RMA number and return instructions are listed below.Please write your RMA number on the outside of the shipping box in black marker. Do not write on the parts boxes themselves as we will not be able to resell your item. All cores must be returned in their original box. RETURN ADDRESS:RMA# [redacted]To: Street: [redacted] City: [redacted]State/Zip: [redacted]Attn: ReturnsHow to return your part: All parts must be returned in their original box and in resellable condition.Parts cannot be installed or damaged by incorrect installation. Electrical parts are not returnable if unsealed Make sure you properly package your return. We are not responsible for items damaged in transit.You are responsible for all return shipping charges. You may use the shipper of your choice; however we recommend that you obtain both insurance and a return tracking number in the event of damage or loss. We are not responsible for uninsured, damaged, or undelivered packages. Refunds: Most part refunds are processed within 30 days of receipt. If you have not received your refund within 30 days, please feel free to contact us anytime.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a product from Parts Geek, LLC I received a tracking number and it shows the product delivered to California. I live in Minnesota When trying to contact Parts Geek they sent me an E mail with an RMA # to return the product however I do not have a product to return. I have tried calling and am told to fil out the form online I have filled it out 2 time with no further response.Desired Settlement: I would like to get my part if not then a refund would be great.

Business

Response:

A refund was issued on July 2nd in the amount of $36.99. A shipping refund was applied on July 8th in the amount of $8.95.We received 1 support ticket from [redacted] on June 24th (ticket [redacted]). It was responded to. We received no other tickets or correspondence from [redacted] As indicated on our website, Customer Service is not available via phone.

Review: On June 4 2013 I purchased two [redacted] assembly ([redacted] for a [redacted] from Parts Geek totaling of $218.50. (order# [redacted]) During the last week on November 2013 the said parts on the vehicle developed problems and needed to be replaced. I replaced the parts (labor included) for a total price of $417 and contacted Parts Geek via their website ticketing system regarding warranty for the parts and was told the following:

"We can offer you two choices currently:

1. You can reorder the part now and we will waive the shipping fee on your reorder.

OR

2. You can wait for your credit and reorder then."

I chose to have the items returned for a refund since I already repaired my vehicle on my own. I was then further told an email with RMA information would be forwarded to me withing 24 to 48 hours with instructions on how to return the defective parts. After numerous emails requesting the RMA informaton with no results, on 12/4/2013 I contacted Parts Geek and spoke to a representative who told me I should receive the RMA inforaiton via email in 24 to 48 hours. To this date 12/9/13 I have received no emails with RMA instructions. Phone calls to Parts Geek go unanswered.

My ticket number opened with them regarding this matter is [redacted]Desired Settlement: I would like to receive RMA information to return the defective parts and receive a refund.

Business

Response:

We apologize for the delay in receiving the rma email and instructions.

It has been emailed to Mr. [redacted] at the email address he placed at the

time of this order [redacted] . Please see below also:

Return Update for Order #[redacted] - Parts Geek LLC

Please DO NOT REPLY to this message. (we will not

receive it)

To contact us you MUST

open a support ticket on our Customer Service page.

Important: Please Read Carefully or you will NOT get credit

for your return.

1. If you are returning multiple parts, check below

to make sure ALL of the parts being returned are listed.

2. If you return

any parts that are not listed below, credit will NOT be issued, no

exceptions.

3. If you are returning multiple parts, you MUST send them to

the correct address or credit will NOT be issued, no exceptions.

4. You

MUST write the return authorization number on the outside of the

box.

Please write your RMA number on the outside of the

shipping box in black marker. Do not write on the parts boxes. All cores must be

returned in the box of the new

item.

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1.

RETURN ADDRESS:

===========

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] I will follow through and return the products and await a refund. Please keep this case open until then.

Regards,

Review: I purchased an item from this company [redacted] on 10/8/2013. The item was $75.35 with a [redacted] return of $68.00 for a total 143.35. I requested a [redacted] code on 10/24/13 [redacted] I shipped the [redacted] back to them and they received it on 11/4/2013. The [redacted] was never returned to my credit card. In the past month I have emailed them several times with no resolution. They will not answer the phone or respond to my voicemails. I have since read the reviews on this company and they are doing it over and over again. Please do something to stop them from continuing to cheat people. -[redacted]Desired Settlement: I want the $68.00 [redacted] charge returned to my credit card as it was supposed to be originally. I also want something to be done to prevent these criminals from being able to continue to cheat people out of our hard earned money.

Business

Response:

We apologize for the delay in receiving the [redacted] email and instructions. It has been emailed to [redacted] at the email address he placed at the time of this order [redacted] . Please see below also:

Return Update for [redacted]5727 - Parts Geek LLC

Please DO NOT REPLY to this message. (we will not

receive it)

To contact us you MUST

open a support ticket on our Customer Service page.

Important: Please Read Carefully or you will NOT get credit

for your return.

1. If you are returning multiple parts, check below

to make sure ALL of the parts being returned are listed.

2. If you return

any parts that are not listed below, credit will NOT be issued, no

exceptions.

3. If you are returning multiple parts, you MUST send them to

the correct address or credit will NOT be issued, no exceptions.

4. You

MUST write the [redacted] number on the outside of the

box.

Please write your [redacted] number on the outside of the

shipping box in black marker. Do not write on the parts boxes. All [redacted]s must be

returned in the box of the new

item.

--------------------------------------------------------------------------------...⇄ />
1.

RETURN ADDRESS:

Send ONLY The Parts Listed Below To:

Parts Geek

LLC

===========

Qty Returning: 2

--------------------------------------------------------------------------------...⇄ />
How

to return your Part:

All parts must be returned in their original box and in resellable

condition.Parts cannot be installed or damaged by incorrect installation. Electrical

parts are not returnable if unsealedMake sure you properly package your return. We are not responsible for items

damaged in transit.You are responsible for all return shipping charges.You may use the shipper of your choice; however we recommend that you obtain

both insurance and a return tracking number in the event of damage or loss. We

are not responsible for uninsured, damaged, or undelivered

packages.

How to return your [redacted]:

All fluids must be drained from the [redacted]. All leaking packages will be

refused at the dock and returned to you. We recommend wrapping your [redacted] in

plastic.All [redacted]s must be returned in their original box.Make sure you properly package your [redacted]. We are not responsible for items

damaged in transit.You are responsible for all return shipping charges.You may use the shipper of your choice; however we recommend that you obtain

both insurance and a return tracking number in the event of damage or loss. We

are not responsible for uninsured, damaged, or undelivered

packages.

Refunds:

Most part refunds are processed within

30 BUSINESS days of receipt. If you have not received your refund within 30

days, please feel free to contact us anytime.

Complete Return

Policy:

Please visit our website and click on about us

We thank

you for your patronage and look forward to servicing your automotive needs.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

These people are liars. They responded every time I contacted them? "We will check with our warehouse" and then no further response is hardly a response. They themselves listed the email where THEY Told Me to call them, but when that phone does not get get answered and voicemails do get returned therefore that also is hardly a response. They did not give me a response until I filed a complaint. I do not want any money or anything for free, that is not my purpose here. I want them to be exposed as a predatory company and that is the job of the bob. If you need my phone records or copies of all of my emails including screen shots of what I filled out on their website please let me know. I want to assist however I can to expose PartsGeek.com for what it is. Read their reviews. A simple google search will tell you how they conduct business.

Regards,

Business

Response:

[redacted] Desired Settlement: I want the $68.00 [redacted] charge returned to my credit card as it was supposed to be originally. I also want something to be done to prevent these criminals from being able to

continue to cheat people out of our hard earned money.

The credit has been refunded to [redacted] on 12/11/13 for $68.00. We have documented the ticket conversation responses in previous responses. We apologize [redacted] feels this way however we have done what [redacted] has asked and we feel this complaint is closed.

Thank you

My trailer hitch came with the installation "kit??" torn and parts missing!
After more than 2 weeks of emails back and forth, I was told to send everything back.
I asked for a replacement bag of missing parts OR send me a check for $20 and I will replace the missing parts. I have NOT heard a word from them. SO I went to the hardware store and purchased the missing parts which cost me just over $22.
I think this is WRONG!!
I hope someday they either go out of business and stop stealing from people OR they do the right thing and send me my $22.

Review: I purchased several parts from Parts Geek LLC and never received them. I ordered a total of $826.04 in parts( a [redacted]) and got only a $30 grille. I contacted them and they refunded the purchase of one of the parts (the [redacted]) but keep playing games with me about refunding the purchase of the bumper cover and the shipping cost for the item in the amount of $400.28. Its been three months now and i'm tired of dealing with their crappy customer service and lousy answers.Desired Settlement: I wish to be refunded the total amount for the services/ parts not received which is $400.28

Business

Response:

Mr. [redacted] was credited $365.33 on 09/30/2013. Please allow 3-5 days for the refund to appear on your statement. $21.38 for the grille assembly is a valid charge as Mr. [redacted] has advised us numerous times he did receive the grille assembly part # [redacted] There is nothing further we owe this customer.

Review: I ordered a part, which costed around $20 with $10 shipping. I later find that the part was shipped via FedEX, transferred to USPS, then immediately sent back to the sender without any notification. Upon realizing this, I sent a support ticket asking for the part to be delivered. After a few days, I received notice that I had gotten a refund in store credit, which is absolutely unacceptable because it has not been shown that I can even receive deliveries from this business. I understand that most shipping costs are non-refundable but this hardly seems like a satisfactory resolution. I simply want the part that I ordered. The reason why I am filing a complaint is because after several exchanges with customer service, they don't seem to make any attempt at understanding my issue (which takes a day to reply, mind you). After alerting them that I do not want a refund, they told me that there is no exchange policy, even though it was shipped back to them without ever being sent to me. After I inform them of this, they give me an explanation of the shipping process via this link: http://www.rushorder.com/a-shippers-perspective-on-fedex-smartpost-ups-surepost/ . Which doesn't address my problem at all. It simply tells me that they use a cheap delivery option. Which according to that link, issues arise because of the labeling. At this point, I realize that I'm probably talking to a machine and not an actual person so after this final response, I've decided to also file a former complaint in addition to a few reviews.Desired Settlement: I would still like to have the part that I ordered, with the delivery paid for by Parts geek. If that cannot be done, for what ever unknown reason, I would like to have the refund charged back to my credit card because store credit is absolutely worthless since it has not been shown that I can receive any goods from this store.

Business

Response:

We do not automatically re-ship out parts that are returned to sender. We have no way if they were returned to sender due to a customer refusal, damage or delivery error. All parts returned to sender are automatically refunded to the customer. All parts must be reordered and a new PO generated.The part was refunded in full on 10/16/15 in the amount of $20.15.The shipping charges were refunded on 11/2/15 in the amount of $9.95.Shipping charges have to be manually refunded. The customer is refunded in full.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: they've refunded me the value in store credit. I've said multiple, multiple times that store credit is absolutely worthless because they are not able to ship me anything, they need to refund my payment to the original account, not give me store credit. In regards to them not being able to tell whether or not it was shipped back by the shipping company or by the customer that is a complete lie. They have the tracking information, they can see that it was never delivered. http://prntscr.com/958va6 Which now has the added 10/29 status of being delivered (it wasn't) despite the previous status saying that it was unable to be delivered and immediately sent back to sender (on 10/10). Also, I do not accept ignorance of the failed shipping as an acceptable excuse because I have told partsgeek through their customer service about this REPEATEDLY as in the complaint and the review, but their customer service seems to be an automated system which ignores these details.

Regards,

Tie Wu

Business

Response:

We DO NOT have store credit. I have no idea what this customer is talking about. [redacted] paid with a Visa ending in [redacted]. We refunded both charges to the Visa card ending in [redacted]. I would advise [redacted] to contact his credit card company. The confirmation numbers provided by Visa are below. [redacted] Credit Approved This transaction has been approved. [redacted] system Oct 16, 15 09:50 $-20.15 [redacted] Credit Approved This transaction has been approved. [redacted] system Nov 03, 15 01:12 $-9.95

Review: I accidently ordered 2 items because their website was confusing. The order confirmation was real slow and I thought I hadn't ordered the part. So I ordered again. I had to send one of the items back. I received an email stating that I would not be charged a restocking fee. While they refunded me the cost of the duplicate item, they haven't refunded the restocking fee. It has been over a month and at least 10 emails and they still haven't refunded the fee. If you read the emails, it is apparent they are stalling, hoping that I will give up. Buyer beware.there are too many good places to buy from instead of Parts Geek.comDesired Settlement: I just want my restocking fee refunded like they promised. The fee was $19.24. I have all the correspondence to prove my claim.

Business

Response:

I sincerely apologize [redacted] You have been refunded today in the amount of $19.24 for the restocking fee that should never have been charged as well as your initial outgoing shipping charges. The agent that you were corresponding with via our ticket system has been reprimanded to the fullest extent. That was completely unacceptable. You are a valued customer, and our goal is your complete satisfaction. We hope that you will give us another opportunity to fulfill yourneeds. Please accept this correspondence as free shipping towards your next 2 orders with us.Again, please accept our apologies for any inconvenience that we may have caused you. In the future, we promise to do everything possibleto assure your satisfaction with our service. If we may be of any assistance, please do not hesitate to contact us.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Jon Gilpin

Review: I purchased a part on September 23,2014 that requires a core deposit of $200.00, you're required to get an RMA number to return used part to get deposit back. I have tried to get number to no avail, I have faxed them, I have tried using their customer service support ticket system but it tells me I am invalid and try again.Desired Settlement: To get return authorization from partsgeek.com so that I may return part and get my money back.

Business

Response:

There were no tickets submitted by [redacted] There is nothing wrong with our ticket system. If you'd like to screenshot the "invalid" message, and post it here, I'd like to see it. The fax machine is on my desk. I have received 0 faxes regarding a core return for this order. There are 0 agent views on either of the orders placed. We were never contacted. We have a 30 day return policy regarding core returns as indicated on our website. I honestly hope that a Revdex.com complaint wasn't submitted, because the 30 days have expired.?

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I have a copy of the fax and a picture of the website telling me that my request is invalid.

My computer can't send website photo, will keep trying.

Regards,

Business

Response:

Great, thank you. I'll review it once I receive it.

Business

Response:

The return was received and the core was refunded last week on January 7th. Thank You

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by Parts geek, yes the account has been credited. Thank you for your help, Regards

Review: I bought a bumper flare for my truck but the part was of wrong size and I want to return it . Lodged complaint 3 times but did not get any response from them and It's almost three weeks I haven't heard from them.Desired Settlement: I want parts geek to refund my money back to my credit card. $33.00

Business

Response:

We have repeatedly responded to your tickets, however you entered your e-mail address as a website. E-mail addresses do not have www. in front of them. Name:Email:Your RMA number and return instructions are listed below. Please write your RMA number on the outside of the shipping box in black marker. Do not write on the parts boxes themselves as we will not be able to resell your item. All cores must be returned in their original box. RETURN ADDRESS: RMA# [redacted] To: PARTS GEEK, [redacted]

[redacted] How to return your part: All parts must be returned in their original box and in resellable condition. Parts cannot be installed or damaged by incorrect installation. Electrical parts are not returnable if unsealed Make sure you properly package your return. We are not responsible for items damaged in transit. You are responsible for all return shipping charges. You may use the shipper of your choice; however we recommend that you obtain both insurance and a return tracking number in the event of damage or loss. We are not responsible for uninsured, damaged, or undelivered packages. Refunds: Most part refunds are processed within 30 days of receipt. If you have not received your refund within 30 days, please feel free to contact us anytime.

Review: I had ordered a cargo cover for the back of my vehicle on Jan.22, 2014.It was put on my credit card and the payment went thru. To date I have not received it so I called the company, Parts Geek LLC. When you call they say all of the time they are experiencing a high volume of calls and to contact them on-line and fill out a request for a no. I did that they said there would be an e-mail following in 5-10 mins with a request no. If I didn't get the e-mail to check my spam for it which makes me think I was never going to get one and I didn't. I have tried to get a hold of them several times with no response. This co. has charged me for a product on my credit card that I did not receive. Pkease hekp me as I plan to take this matter further if necessary.Desired Settlement: Would like the item sent to me that I purchased or my money refunded

Business

Response:

Mrs. [redacted] placed her order on 01/19/2014 at 8:10 Am for a cargo liner part # [redacted]. Confirmation emails were sent to [redacted]. Mrs. [redacted] order was shipped 01/20/14 via [redacted] tracking number [redacted] and was delivered on 01/23/2014 to [redacted] [redacted], the driver left the package at the front door, no signature required.If Mrs. [redacted] still has not received her order, we ask her to contact Customer Service, to please open a support ticket on our customer service page. [redacted]Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I never received it at all. I live on a farm. No one drives in the yard. The business is just asking me to go to their customer support again that you can't get in touch with, which I told Revdex.com about in my complaint. What is this response going to do for me as it is the same thing I did before. I am going to take further if I don't get my cargo cover( governor, sec.of state)

Regards,

Business

Response:

We have filed a tracer/lost claim with [redacted]. It will start with a seven day tracer to see if they can locate where the package was delivered. If they cannot trace the package they will start paperwork to file and complete the claim. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while the claim is processing. All replacement parts will have to be reordered until the claim is settled. Once the claim is settled a refund will be issued back to the credit card for the missing order. If [redacted] finds the order was delivered to the correct address they will notify us as well. We cannot refund Mrs. [redacted] until the investigation is complete with [redacted]. We are sorry for the inconvenience.I never received my package, but my tracking number shows it was delivered. What do I do?Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can contact us via the support form above or click here to obtain a tracking number to find out exactly when delivery is scheduled to your home or place of business. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed for freight or parts. We can, however, file a lost or damage claim with the particular shipper, but their decision is solely based on their information and findings. First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors to see if your package was accidentally delivered to their residences. If you still cannot locate the package, you will have to call the shipping company, and they should send the driver back out to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered two front brake rotors in which they sent me the wrong rotors for my vehicle [redacted].I sent them back certified mailed plus a restocking fee.I called the tracking number and it stated that they were return.I mailed the package at my own expense even though they sent the wrong part on 11/29/13.They don't have any way for me as a customer to communicate other then sending an email to the return department .Desired Settlement: I either want a refund for the parts including money spent to send the parts back in which I received the wrong parts
Business
Response:
[redacted] ordered from our website on 10/25/(2) Brake rotors part # BRfor $each (ground shipping fee of $for a total $for his Me[redacted]
Customer Service is not available via phoneThe Customer Service page of our website (www.partsgeek.com) has a support ticket system at the top of the pageUnder “how do I contact you”, it also states to fill out a support ticket[redacted] notified us through our customer service ticket support systemThe communication between [redacted] and us are as follows:
Ticket #[redacted]
Status:
closed
Priority:
High
Department:
Returns Department
Create Date:
11/15/10:pm
Name:
Email:
[redacted] (1)
Phone:
Source:
Web
Order Number:
Subject: Rotor
Assigned Staff:
Last Response:
01/10/01:pm
Close Date:
01/10/01:pm
Help Topic:
Return a Part
IP Address:
[redacted] (1)
Last Message:
01/08/09:pm
Fri, Nov 10:05pm
The rotors that I purchase are the wrong one for my [redacted]The rotor doesn't fit its too big and doesn't fit the caliperI need the correct one that fits my car
Mon, Nov 01:08pm - [redacted]
Hello,
Your order has been set up for returnYou will receive an RMA e-mail with complete return instructions in approximately 24-hoursIf you have any further questions or concerns, please don't hesitate to contact us
Thank You
Returns Department
Wed, Jan 09:25pm
I sent the rotors back thru certified mailed in which you have received them backI have followed your return instructions but have no received credit back on my credit card  I'm not sure if you are aware of this but I received the wrong size rotors for my  [redacted]( they were to big) so that is why I returned them.I felt your return process is very difficult because it seems that you try every way  not to  issue to issue a credit to your customer plus you  charged me for sending the rotors b ack to your which were the wrong ones .I will leave my contact information [redacted](###-###-####).I will give you 7-10 days to respond and then I will contact the Revdex.com ----- Original Message -----
Fri, Jan 01:06pm - [redacted]
Hello can you please provided a return tracking number from the shipping company you had used to insure a speedy return for a refund if you do not have a return tracking number the return can take up to days to process
[redacted] was refunded $on 01/28/(please allow 3-days for refund to appear on statement) WE did not issue [redacted] a restocking feeCustomer received credit for the parts minus the shipping charge of $We do not refund outgoing shipping charges as indicated on our website
How much will my refund be?
Refunds will only be issued on the part itself minus any discounts and/or restocking feesOutgoing shipping charges are not refundable for any reason
I got a wrong part, who pays for return shipping?
We do not offer return shipping reimbursement regardless of the party at faultAll returns are freight prepaid by the customer
When ordering auto parts there are other factors to consider besides the year, make and model of the vehicle for example sub model, engine size, VIN number and production dateWhen these other factors contribute to the parts we list on our website, we list comments and notes on the part descriptionWe note on the part description specifics on sub models, engine size and transmission when necessary
Please be aware also some auto parts are universal to other year, make and models of vehicles[redacted] part description listed the following:
Pronto Brake Rotor - Front Part Number: [redacted]
Manufacturer Part Number: [redacted]
Notes: Disc Brake Rotor -- Sport w/ Multi Piston Calipers; Vented
Position: Front
Condition: New
Shipping Options:
Ground
This Product Fits the Following:
Warehouse: B
Vehicle
Sub Model
Body
• Me[redacted]
4Matic
Sedan 4dr
• Me[redacted]
Base
Sedan 4dr
• Me[redacted]
Classic
Sedan 4dr
• Me[redacted]
Elegance
Sedan 4dr
If [redacted] vehicle did not match any of the noted vehicles, the brake rotors would not be correct for [redacted] vehicle and would not fit [redacted] vehicle
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,

Review: In September 2013, I ordered a powersteering pump from PARTSGEEK.

I was charged $89 for the purchase of the pump, + $100 for the core. (cost of the core is refunded upon receipt of my old pump/core)

I received the pump.

I returned my PUMP/ CORE approx. December 1st. , and the core charge was refunded around the middle of December.

WE'RE EVEN At this point, PARTSGEEK was paid. I've been reembursed for my core. Pump is on the car. Lifes GOOD!

On December 30th, (after the original core was credited to me) the "NEW" pump installed on my car failed.

On December 30 or 31st., I emailed PARTSGEEK to find out how to handle a warranty issue.

I was told to return the pump, and it would be sent to the mfr. for evaluation.

A "NEW" pump would be a separate transaction. (no replacement pump would be sent to replace the faulty pump)

If it was determined I had not caused the pump failure, My original purchase price AND core cost would be refunded.

Approx. January 3rd. I sent PARTSGEEK the rebuilt pump with the proper RA#. Value of this pump is $89.35+$100. core.

Remember the "WE'RE EVEN" point above? The December core credit to my credit card has already been applied.

On January 30th a refund check in the amount of $89.35 was sent to me, covering the cost of the pump, but not the core.

However, as far as PARTSGEEK is concerned, they say they do not owe me the cost of a core because they paid me a $100 core refund about December 14th.

That $100 refund was the result of me sending partsgeek my old pump/core. And had NOTHING to do with the return of the failed new pump.

Partsgeek has my NEW pump. (which I returned due to failure) and was refunded $89.35 but NOT refunded the $100 core amount.

I have sent atleast a dozen emails, trying to clear up this problem. Email is my ONLY AVAILABLE source of communication. The customer NOservice rep is "[redacted]". I have asked

[redacted] to get a supervisor involved to no avail.Desired Settlement: I have asked to be refunded the $100 core amount I am due, OR to be sent a rebuildable core. ( like the old worn out pump/core I sent to them)

Business

Response:

[redacted] has been in conversation with our agent [redacted]. [redacted]'s last response was as follows:Mon, Feb 17 2014 11:12am - [redacted], Hello [redacted], I am sorry but now I get you. Do you want to buy the new pump, and waive the core fee because it was already returned? I can do that, if that is the case. Let me know. [redacted]As our website states:What if my part fails? What type of warranty does my part have?Most of our parts (but not all) come with a one year warranty excluding wear and tear items. Depending on the type of product you purchased, you may also have an extended warranty if you purchased one from us. Please also refer to the manufacturer information that was included with your product for additional information. If your part fails we will issue you an RMA number to return the product. Faulty parts and improperly installed parts return decisions are left up to the particular manufacturers' rules and regulations. We process the return for you by accepting the part and then forward the part directly to the manufacturer for final approval. Installation of auto parts should be handled by a Certified Automotive Technician, and you should maintain a copy of the repair order after the repair is completed for your records. Especially, with items such as ECM's, A/C Compressors, Receiver Dryers, etc. where misdiagnosis and/or installation can easily damage a part. Remember, that having a certified technician install a part does not necessarily mean it was properly installed, but it will eliminate more of the common errors. On occasion, we may ask for the original repair order and other documentation regarding the repair to be sent to us in order to process the return. If your part is found to be defective you will receive a full refund. All replacement items must be re-purchased. We do not send out free replacements. [redacted] has been refunded in FULL for the defective part and core he has returned. [redacted] must order another power steering pump from us. [redacted] paid $198.30 for his order and was refunded $189.35 minus the $8.95 ground shipping. We do not send out free replacements and cannot refund [redacted] more than what he ordered the parts for.

Review: I placed an order with Partsgeek online on 1/25/14. The item as described indicated that it ws the correct fit my vehicle. When I received the item, it was not, in fact a fit for my vehicle. When I tried to call partsgeek customer service I was unable to speak with a person and thus proceeded to complete online Customer Service request. I was told to ship the item back to them and that I would then recieve a refund. My item was shipped back to them and per UPS it was received by them on 2/10/14. I have yet to receive refund and after emailing the company was advised that they do not refund the $20 that it cost me to ship the item back to them and that additionally they will be charging me a restocking fee!!! So for THEIR MISTAKE, I am being held responsible for the cost to return the item and for them to receive it back. What a SCAM!!Desired Settlement: I would like a full refund of the amount that I paid for the item, with no restocking fees withheld and would expect this company to reimburse me for the cost to ship the item back to them. This was THEIR MISTAKE.

Business

Response:

[redacted] was refunded $58.03 on 02/27/2014 and $8.95 on 03/04/2014 in full for the order placed with us. As our website statesI got a wrong part, who pays for return shipping?We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: while I did receive the refund amount noted for the item and original shipping , it is unjust for the company to ask the customer to foot the bill to ship back an item that they sent incorrectly to begin with!

Regards,

Review: I received the wrong part & refused UPS delivery on 8/14 for that part, so then it was returned to Parts Geek on 8/15. I then asked for credit through their customer service procedure & have not received credit yet. I told them if I didn't receive credit I will be disputing this on my VISA card, but I haven't gotten credit as of today 8/25.Desired Settlement: I would like my VISA to be credited for $102.25 minus the 15% restocking fee which I told them I would accept.

Business

Response:

Most returns are credited within 30 days of receipt of return, however the majority of credits are processed within 2 weeks. Please be aware that cores and defective returns could take a bit longer as they are forwarded directly to the manufacturer to be tested and rebuilt.Unfortunately, we do not have the capability at this time to confirm the receipt of individual returns. They are returned to our processing centers via pallet and processed in the order they are received. Once the pallet is broken down, they are separated by reason for return (core, defective, returned to sender, not needed, incorrect, etc..) and processed individually. This is the point where the returns are actually checked in and your credit is processed. Please refer to your return tracking number for delivery confirmation and/or delivery date and add 14 business days. This should give you an approximate date of credit. Your return tracking number should be on the register receipt you obtained when you shipped the return. You will receive an itemized credit e-mail the day your refund is processed. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). [redacted] contacted us on 08/13/2013 "Today (8/13) I ordered: 2003 Mercedes SLK32 AMG Auxiliary Water Pump Cooling System Price: $102.25 Core: $0.00 Qty: 1 Part #: W0133-1803329. This is supposed to be for an intercooler pump for the above vehicle. I just saw that maybe it should have been w0133-1940443 instead, but I'm not sure. Whichever is for the intercooler is what I need & wanted. " Due to [redacted] ordering the incorrect part and did not re-order the correct part with us, as per our return policies:If you refuse your order for any reason other than damage, a 15% restocking fee will be deducted from your refund.If your product is returned for any reason other than a definite error on our part, a 15% restocking fee will be deducted from your refund. Restocking fees are not refundable for any reason.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I should not have to wait to be credited. The shipment was refused & returned unopened to the shipper. No inspection, etc. needs to be done. IT WAS NEVER OPENED. I did agree to the re-stocking fee after I realized how they do business & due to SO MANY other customers having problems with them. That's why I didn't re-order. PLEASE CREDIT MY ACCOUNT IMMEDIATELY! As I mentioned if I don't receive the credit before I have to pay my VISA monthly bill, which will be soon, I will dispute this charge & we can go from there. I have no faith that you will credit my account at this point. Parts Geek was very quick to charge me & now they're dragging their feet about crediting it back. They know the part was immediately returned & never opened, so what's the reason for the delay????

Regards,

Tom Karis

Business

Response:

[redacted] was credited $86.91 on 09/15/2013 approval code # [redacted] for an incorrectly ordered auxiliary water pump. Customer received credit for the parts minus a restocking fee of $15.34. Please allow 3-5 days for refund to appear on your credit card statement. The credit was issued on his credit card on 09/15/2013, the credit might not be posted on [redacted] credit card until 3-5 days after that date, as advised above. If [redacted] does not see this refund, we recommend [redacted] calling his credit card company [redacted] and give them the approval number.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a part, It was un-deliverable to my home address & got sent back to the company. I've sent several emails asking to re-send or refund my money. I've called several times, it directs you to send a email with any questions & they will respond within 24-48hrs. Lack of customer service.Desired Settlement: Please refund my credit card

Business

Response:

[redacted] was credited in full for her order on 09/18/2013. 2 refund amounts $155.35 and $8.95. Please allow 3-5 days for refund to appear on your statement from the date issued.

Review: On 10/7/2015 I place an order for a [redacted] and harmonic [redacted] I received confirmation of the order of both parts with the same tracking number. I thought it was odd but thought they were shipping in the same box. I received shipment on Thursday 10/15 but only had [redacted] Friday morning called waited on hold for 1hr before agent answered who then hung up the phone. I submitted a ticket for a response as of 11:30 10/19/15 no response called back several times on Friday after holding each time for 30 min recording comes on then disconnect the call. Called on Monday morning 10/19 agent said should have response by end of day. I said not acceptable would like to speak to supervisor. Agent said hold on and then hung up the phone. Now my number is blocked when I try to call back get recording not accepting calls.Desired Settlement: I would like to have my [redacted] that I paid for overnight to me.

Business

Response:

Customer Service is not available via phone. Our warehouse is in [redacted] We are in [redacted] We have to contact the warehouse in [redacted] which is 3 hours behind us. We are awaiting a response from our warehouse and will take care of the issue once we receive a response.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The response was copied from the previous response that was given on 10/20. On 10/20 the company advised they were checking with the warehouse and would give a response. To date I haven't heard anything from the company. My phone has been blocked where I cant talk to anyone from the company. My part geek sales agent gave me a phone number where he could be contacted with problems that doesn't work. It seems they have no intention of giving me what I've paid for. I've given the company my money why cant they supply me with the product.

Regards,

Business

Response:

We cannot block phone numbers in our call center.According to the tracking number for the [redacted], it was returned to sender. "Delivery refused - Unable to deliver shipment - Returning to shipper"The [redacted]r will be refunded ASAP. Thank You