Parts Geek

We apologize that you received a defective part, however all replacement parts for defects have to be reorderedWe do not send out free replacement partsAll defects should be returned for full creditYour RMA number and return instructions are listed below.Please write your RMA number on the outside of the shipping box in black markerDo not write on the parts boxes themselves as we will not be able to resell your itemAll cores must be returned in their original boxRETURN ADDRESS:RMA# 3907696To: Street: E Riverview Dr Suite BCity: San BernardinoState/Zip: CA 92408Attn: ReturnsHow to return your part: All parts must be returned in their original box and in resellable condition.Parts cannot be installed or damaged by incorrect installationElectrical parts are not returnable if unsealed Make sure you properly package your returnWe are not responsible for items damaged in transit.You are responsible for all return shipping chargesYou may use the shipper of your choice; however we recommend that you obtain both insurance and a return tracking number in the event of damage or lossWe are not responsible for uninsured, damaged, or undelivered packagesRefunds: Most part refunds are processed within days of receiptIf you have not received your refund within days, please feel free to contact us anytime.Tell us why here

Customer Service is not available via phone as indicated on our website. A support ticket must be filled out in order to contact Customer Service. 0 tickets were submitted under the e-mail address... [redacted] A refund was issued today.

Complaint: [redacted] I am rejecting this response because:Your business was advertising the product for $and the website indicated that you had the item in stock at the time I placed the orderI spent a lot of time placing the order, and could have ordered the part from some other vendor, if not for your deceptive advertisingIf you did not have the item in stock, your website should have indicated thatIt is not fair to other businesses for you to advertise a product as available for some low price that you are not able to deliverAt the very least this is poor serviceOther consumers considering doing business with your company should be aware that in my experience, you do not deliver the products you advertiseThat way they can steer clear of you and place their orders from a more reputable business.Regards, [redacted] ***

Hello [redacted] You were refunded days ago in the amount of $We appreciated your patience throughout the claims process.Thank You?

As our website clearly indicates if items are missing or damaged from a kit, the kit must be returnedBecause the kits are pre packaged direct from the manufactures the contents they contain are not carried by us and cannot be shipped or even sold separatelyYour only option is return the kit for a full refundYou may re order the kit at anytime if you still are seeking the item from usWe issued a prepaid shipping label to Mr [redacted] on 02/26/via [redacted] tracking number [redacted] and to date 03/06/the label has been unusedWe apologize for any inconvenience however we are unable to pull out missing parts from a different kit and Mr [redacted] must return the incomplete kit received to receive a refundAll products must be returned and reordered

Complaint: [redacted] I am rejecting this response because:PartsGeek has been in business long enough to already realize "rural" area delivery timesYou could simply be honest and tell people they might not receive their products until 2+ weeksIt's not that hard to inform people before they spend their hard earned moneyOut of work, late inspection fee's...Thanks! Regards, [redacted] ***

The fax was received and the $was reimbursed on 3/3/@ 10:44AMThank You

[redacted] ***The RMA e-mail is genericIt is sent to every customer that is returning a part, regardless of the reason for returnWe are aware that you received rotors, however, the system only sees the regulator on the orderWe are aware that you do not have a regulator to returnThe restocking fee and return shipping charges do not apply to you or your returnWe are e-mailing a return shipping label to return the rotors to [redacted] An agent will be contacting you via phone shortly to discuss the issueThank You

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf there was a way to speak to someone then this may not have had to happenAlso, your online catalog said this would fit my car, however it did not, so it was not my fault that I ordered the wrong parts or the parts did not fitThank you for your help with this return Regards, [redacted]

Customer Service is not available via phone as indicated on our websiteA pre-paid shipping label was e-mailed to *** to return the parts. ?

The item did shipIt shipped with Echo Trucking via PRO number ***From what I see from the tracking information on Echo's website, they set a delivery appointment on 8/25/and again on 8/27/It states that the order was delivered on 8/28/@ 9:54AMEcho did not state on their website
that they could not deliver the package, nor did they state the package was refusedWe only credit refusals once they are received and processedWe will refund the remaining amount due, since the package was not delivered

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:Well I still don’t agree on the credit card purchased must be returned to the first card used thing, I see no problem with refunding the card used for the warrantee [second] pump, that card is in your system too, and was clearly the latest card used.What if it was a life time warrantee on a part bought years ago? You would send money back to an account used years ago? This doesn’t make sense to me, it’s only logical to refund to most recently used card. But to go back and forth on this, there’s no point. I look to have this behind me, I’ve spend many hours on the phone and writing emails like this one, for something that should [and could] have been handled with phone calls after the initial problem was discovered, one to the bank that shouldn’t have accepted the funds in the first place, and one to partsgeek a few days laterafter it was safe to believe the refund had taken place If com had been better, [the bank offered to do a way call with parts geek to straighten this out] this could have been dealt with in a couple of weeks tops, but it wasn’t. I accept this outcome, and am grateful to *** *** and the Revdex.com in helping resolve a problem that seemed destined to go to court, [and no one wins in court] as I had done everything possible to deal with it on my own, without success This is the first time in my over decades of buying parts I have ever had to go to the Revdex.com. I don’t hold partsgeek to blame for the failure of the part, the crediting of the wrong account, or that closed account/bank accepting the money, none of that isreasonably their [your] fault, but the months of foolishness following those problems… yeah.not handled well I have received the check partsgeek promised to send, so this is done So, thanks
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

As indicated on our website, Customer Service is notavailable via phoneA support ticket *** was submitted on 12/1/14.We responded on 12/2/14.We received a response on 12/2/14.As indicated on our website, We Respond to Most CustomerSupport Tickets Within to Business Days.Today is
12/4/and the second business day.You didn’t even give us a chance to fix the issue beforesubmitting this erroneous complaint based on assumptions on what we may or maynot do? The part hasn’t even been returned yetWe will contact you within our specified time frame, whichis today

A pre-paid shipping label will be e-mailed to *** to return the partThe agent that handled your support ticket has been reprimandedThe way your situation was handled is inexcusable and I sincerely apologizePlease keep an eye out for the UPS shipping
label.Thank You

The returned part on order *** was refunded on 11/6/in the amount of $21.38.We waived shipping on the reorder (***The RMA for order *** is ***It should be returned to:*** *** * *** *** *** *
*** *** ***
*** ** ***
***
***

We do not offer exchanges at the present timeAll replacement parts must be reordered and the defective parts returnedWe will offer free shipping on the replacement orderOnce the replacement order is received, the defective parts can be returnedYou are not under the day return policy, as
the return was set up as a defect.The RMA number is ***Please write your RMA number on the outside of the shipping box in black markerDo not write on the parts boxes themselves as we will not be able to resell your itemAll cores must be returned in their original boxRETURN ADDRESS:RMA# 3794829To: Street: Whitson StreetCity: HempsteadState/Zip: NY 11550Attn: ReturnsHow to return your part: All parts must be returned in their original box and in resellable condition.Parts cannot be installed or damaged by incorrect installationElectrical parts are not returnable if unsealed Make sure you properly package your returnWe are not responsible for items damaged in transit.You are responsible for all return shipping chargesYou may use the shipper of your choice; however we recommend that you obtain both insurance and a return tracking number in the event of damage or lossWe are not responsible for uninsured, damaged, or undelivered packagesRefunds: Most part refunds are processed within days of receiptIf you have not received your refund within days, please feel free to contact us anytime

*** *** was sent correct part number however part did not meet customer application even though it does list for it we do not have any other options for Toyota Camry wagonWe explained this to *** *** that we do not offer any other optionsWE have issued a refund
to *** *** credit card $on 02/19/2015, $on 03/03/and $on 03/06/We have refunded customer in full for this orderPlease allow 3-business days for credits to post to statement. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meWho do I contact if I don't receive my refund.Regards, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
To partsgeek.com, I wish to add the following comments. I accept your response to this claim, however, please note that this is the last time I will ever be ordering anything from partsgeek.com. This experience has left me with a very dismal feeling with regard to your business practices. Your customer service is virtually non existent; no one answers your customer service phone number and your online customer service inquiry system is a joke. Responses are seemingly auto-generated and completely impersonal. I provided specific details as to exactly what happened on several occasions and gave ample opportunity to resolve the situation long before involving the Revdex.com. However, with no personal connection to resolve the situation, I was forced to involve the Revdex.com. I have ordered from partsgeek.com several times in the past without issue but this experience has driven me away and I will be sure to share my negative experience with others. Do yourself a favor and upgrade your customer service practices to avoid driving others away. Regards,
*** ***