Parts Geek

The restocking refund in the amount of $was applied todayWe apologize for the delay

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10532791, and find that this resolution is satisfactory to me
Regards,
Nicole Wright`

Mr***,You stated initially that you ordered them and brought them to your mechanic toinstallI’m sure at the time of installation that your mechanic informed youor your son that you only needed and sent the erroneous part home with youThisis the point at which we should have been contacted.You further stated that a few months later, your son brought the unused cable into the houseI'm sorry, but we did not mislead you to buy extra parts.We didn’t tell you to order The listing says “rear left”You orderedquantity The listing does not state nor imply that you need to order quantityfor the repair, or that you needed to order a left and a right at the sametimeWe offer a rear left and a rear rightIt is up to the consumer to know which parts they need toreplace on their vehicleWe simply ship what was ordered onlineOur systemdoes not know which parts you need, just a *** doesn’t know my shoe sizewhen I order a pair of shoesThey simply ship me what I orderedIf they don’tfit, I don’t blame *** for misleading me into buying the shoesI returnthem.I will set up the return as “defective”, as you arewithin the year warranty periodIt cannot be returned as “not needed”YourRMA number is ***RMA instructions will be e-mailed to *** within hours

*** cannot determine what or what our company can/will or cannot/will not do, just as we cannot tell *** how to run their businessYes, you are entitled to a refund, however we have to follow policy and procedure*** shows the package deliveredWe have to wait for *** to conclude
their investigationWe state on our website that all packages are shipped no signature requiredShipping PolicyAll orders are shipped "no signature required" for your convenience, however we strongly advise that you are available to sign for the packageWe are not responsible for losses that occur as a result of packages being left in your absenceAll shipping charges are non-refundableWe do not offer shipping reimbursementIt is also reiterated on the order confirmation e-mail:Shipping Policy: All orders are shipped no signature required. Please be aware that orders only ship on business days; we do not offer weekend or holiday deliveryAll orders placed after 4PM EST will be processed the following business dayTracking numbers will be E-mailed to you within 1-business daysGround orders are delivered within 3-business daysTruck freight orders are delivered within 7-business days

You were refunded in fullTwo separate credit invoices weree-mailed to *** I wouldadvise that you check your bank/credit card statement for both transactionsWe don’t scam anyoneYou received the part on 12/1/You initiallycontacted us on 12/1/You were refunded for the part on 12/5/14, which is 4business days after initial contact and business days from the date oforderThe shipping was refunded on 12/11/You were refunded without having to return the partYou candiscard it, sell it, or decorate with itWe do not want it backThis case is closed on our end

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

We do not have an exchange program in place at the present time as previously indicatedTherefore, we cannot ship out a free replacement.We have sent the customer a pre-paid *** shipping label (*** *** *** to return the defective productIt was e-mailed to
*** As a year warranty was purchased on the product, outgoing shipping charges will be waived on the reorder

*** ***,I am having a representative contact you via phone today to see if you would still like part *** shipped to youI have no idea what happened, but apparently, the warehouse shipped part *** to our call center in NJWe refused the package and sent it back to the
warehouseThey received it and processed it on 10/31/If you would still like the part, we will ship it out immediately.Thank You

Complaint: ***
I am rejecting this response because:You are deliberately misleading customers and not offering cancellation simply for the fact of collecting a restocking feeI have researched and see the ** *** *** is investigating you on several other issues regarding your schemesI have also filed a claim with them to make sure your cons are brought to an endI will NEVER do business with you again and surely will spread the word of your dishonest practices, Hope it was worth the $you coward thieves!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:my wife is a stay at home mother, and the package was never delivered *** has stated that since you are the shipper you signed a waver stating that you( as the shipper) take responsibility of any lost or stolen packages - please check your shipping labels its in the small print when do I expect to get my refund?
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The part was ordered on June 22, 2014.The part was temporarily out of stock/ temporarily discontinued at the time of sale.The order was refunded in full on June 23, 2014, the next day.We currently have qty (1) in stock for $185.23.Our prices change constantly and fluctuate with the marketOur
prices may go up and our prices may go downNobody is selling it for $The current market value is between $180-$We cannot sell it for $and cannot ship it for free.Thank You?

According to [redacted] tracking number [redacted] the muffler was delivered on March 13, 2015. March 13, 2015 , 7:57 am Delivered [redacted] ** [redacted]  Please advise. Customer Service is not available via phone as...

indicated on our website.

The e-commerce system automatically charges the card once the order is placed and the product is deemed to be in stock. As indicated on the order invoice, in the event the item becomes out of stock, we will issue a refund. The order was charged on 2/12/15 and refunded in full on 2/14/15.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We didn't charge a restocking fee on the out of stock part. The coupon code [redacted] was used on the order, which is a $15.00 off an order of $300.00.When the system credited the control arm, it deducted half of the [redacted] coupon in the amount of $7.50.The control arm, which was advertised...

as $103.10,  only cost $95.60 with the discount. The manifold which was advertised as $277.37, only cost $269.87 with the discount. The grand total of the invoice was $365.47 ($269.87 + $95.60).We refunded the $95.60. The outstanding balance is $269.87, which is the manifold.  The credit is correct. ?

Complaint: [redacted]
I am rejecting this response because:
If this was the case, then you should put that info on your checkout cart instead of the promise of 3-5 days for this item. Nowhere does it state that you have no idea when this item will reach the customer. Nowhere does it state for my part that it may take 2+ Weeks for delivery. Letting your customers know that you have no control of delivery times is a bit more honest don't you think?
Regards,
[redacted]

The tie rod end was refunded on 11/5/14 in the amount of $70.23.

Complaint: [redacted]
I am rejecting this response because:In reading this, I see two issues, 1.Partsgeek claims “We have no idea of knowing if a customer’s credit card account is active or inactive.” Well why don’t you ask?, why doesn’t your return form have that question on it?   You had a lot of questions and requirements regarding the return to protect your company that I had to fulfill, why not one insuring the customer doesn’t have to gothrough what I have?Clearly you don’t care about your customers in the way you’ve treated me, I get that.I waited 4 days stranded without my truck before partsgeek [you] got back to me, by that time I had ordered the new pump anyway, an hour wait on the phone? days waiting on email ticket? Contact you? How? ... but you know that don't you.  Anyway, as the business has indicated, they wouldn’t have changed what card they sent the money back on anyway, saying “All refunds are applied in the same manner you paid” To that I say; well I DID pay with the card ending in [redacted], for a replacement pump, what of that second purchase? what of that most recent card used?I didn’t think I needed to indicate what card to have the refund applied to since I DID use the card I currently had to buy the second pump, if partsgeek hadjust sent the warrantee pump without me first paying for it and involving a second purchase and card, they might have a leg to stand on, but I had to buythat second pump, what of that money on that card???  Either way, I accept it’s a lousy policy from a lousy company, but getting past that and deal with the money that hasn’t yet been returned in over 6 months!On to the second issues.2. I disagree with partsgeek that once a card/bank accepts the money, there’re obligation to a customer is over forever.If the money has been returned due to the account being closed, then they very much have a obligation to return that money to the customer. If we are forced to goto court on this, I believe the court will see it my way, and your avoidance games will end there, and the costs will be much more then just the money you're holding on me The bank has indicated they would only send the money back to partsgeek, and that they had done so. providing the information to relay to partsgeek; merchant possessor, [redacted] # [redacted] We both the bank and I have tried to contact partsgeek on the phone…   The bank has been working with me, returns calls, I can’t get partsgeek to even answer their phhone.Their last email to me, [after months of emails on this] “I spoke to our billing department, and this was indeed credit and your bank did indeed accept payment,"[no one is questioned these facts] "if your bank is still stating otherwise you will need get a bank/cc statement and or/ a letter from the bank/cc co. stating that they did not accept the credit."[note, none of this is about the bank accepting the credit, it’s about the bank returning the money to partsgeek and partsgeek KEEPING said money]merchant possessor, [redacted] # [redacted]You would think that after 6 months of this, they would have already “inquiry into [redacted] regarding the credit being returned” on my case…why didn't partsgeek just say this insted of that they did sent me in the last email?
Regards,
[redacted]