Parts Geek

Complaint: [redacted]
I am rejecting this response because:I have a copy of the fax and a picture of the website telling me that my request is invalid. 
My computer can't send website photo, will keep trying. 
Regards,
[redacted]

As indicated on our website as well as the RMA e-mail, refunds for returns can take up to 30 days once the parts are received in the returns facility. The sensors were refunded on 3/16/15 in the amount of $42.76.The converter was refunded on 3/19/15 in the amount of $93.43.Thank You

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by Parts geek, yes the account has been credited. Thank you for your help, Regards
[redacted]

Complaint: [redacted]I am rejecting this response because:For the reasons indicated in my previous responses, the response of the business does not resolve the matter. The business indicated they had the part on hand and were advertising it for a certain price. I could have ordered it from someone else if they didn't have it in stock. Instead they made me spend a lot of time ordering the part. I spent hours trying to resolve this matter with the business, and they failed to deliver. It is not fair to me and it is not fair to other businesses. The public should know that if they attempt to do business with PartsGeek, based on my experience, they will be disappointed. Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Great, thank you. I'll review it once I receive it.

Complaint: [redacted]
I am rejecting this response because: The wheel covers do not fit the vehicle they are described as fitting. To answer the question the [redacted] is a LX with factory installed 16 inch hubs. The tires currently on the car are [redacted] That is a 16 inch tire. The first 8 digits of the vin are [redacted]. The "5" means the vehicle is  4 door LX model. Hopefully this answers the question.The reason for the delay in installing is the car has to be raised and lug nuts removed to install the covers. It has been a cold winter in SE Pennsylvania. Based on the description of the product I had absolutely no reason to expect a problem with the covers fitting and did not rush to install them.You keep quoting the 30 day policy but apparently have no problem selling a product that does not fit the vehicle it's supposed to. Your supplying a product that fits it's intended use is as much of the contract as the 30 day return policy.
Regards,
[redacted]

Please fax the return shipping receipt to ###-###-#### ATTN: [redacted] at your earliest convenience. Please make sure to reference your order number on the fax. The floor mats were refunded in full on 2/11/15.

The shipping charges in the amount of $8.95 have been refunded.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Reviewing our records, we show your credit card was refunded   $61.63 on 12/06/2014. Due to the delay in our response we have issued a refund for $8.95 on 01/28/2016 for the...

balance of the order. We show the credit card company accepted the credit refund of $8.95 with approval number [redacted] However the refund will take 3-5 days to appear on the statement. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a response from our establishment.

We have a 30 day return policy as indicated on our website, order confirmation e-mail, order invoice, and tracking e-mails. The order was placed in October 2014. We were not contacted until February 22, 2015 via ticket [redacted]. We do not accept returns 4 months after the point of sale. No company...

does. It is up to the consumer to check their delivery for accuracy, damage, etc.. upon receipt and to contact us of any discrepancy within the specified time frame.  After 30 days it is irrelevant who is right and who is wrong. I only have one question..... how many inches are your wheels? and do you have an EX, LX, CX, DX or HX?

It appears that the package never left the warehouse. For some odd reason, the front office at the warehouse was in possession of the package and contacted us to state that it was returned without an RMA. Apparently, the agent did not check the tracking number to see that the order never shipped out...

and they set up a return in order to credit. A restocking fee is automatically charged on "returns without RMA", but this was all in error. The accumulator should have also been credited.A refund of $39.01 has been applied today. We are very sorry for the inconvenience.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Although Mr. [redacted] received what he ordered part number [redacted] as listed on his payment invoice, it appears Mr. [redacted] ordered the incorrect part as he could not advise us what specific...

style of vehicle Mr. [redacted] owned which was pertinent information in ordering the correct tailgate molding for his vehicle. As per our Policies page ([redacted]), we do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer. However because Mr. [redacted] is not satisfied with his experience with Parts Geek, we have refunded Mr. [redacted] $35.98 and $9.95 on 05/23/2016 for his total order transaction of $45.93. Please allow 3-5 business days for the refund to appear on your statement.  Once you receive your refund on your credit card statement, you may dispose of the part as you see fit. There will be no need to return the part. Please accept our apologies for any inconvenience that we may have caused.

As indicated on our website: All refunds are applied in the same manner you paid (e.g., if you paid with acheck, you will receive a check refund).We have no idea of knowing if a customer’s credit cardaccount is active or inactive. It is the consumer’s responsibility to notify usif a credit card...

account was closed or if they would like to receive a checkrefund. The system doesn’t check for new orders, nor does it apply credits toany other card than the card used to purchase the items. If we apply a credit and the credit is accepted andsettled successfully, there is no way that we can rescind the credit if it wasaccepted.We currently have an inquiry into [redacted] regarding the credit being returned. As per our records, we have not received a refund back to our account. [redacted] should get back to us within 48-72 hours. Once we hear from them, we can proceed.

Customer was refunded $40.15 on 07/23/2015 and $17.03 on 01/05/2016 for his order. Mr. [redacted] was refunded in full.

In order to receive a refund for the defective product, it must be returned. We do not refund portions of assembly's or kits. It was sold as an assembly and must be returned as one. We also do not ship out free portions of assemblies and kits in the event that a piece of the assembly or kit is defective. Please fax a copy of the mechanic's work order to [redacted] and reference your order number. We can make a determination from there.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Jon Gilpin

Sure. If you open your drivers' side door, there is a sticker in the door jamb. It shows the production date of the vehicle (the day your vehicle was produced). For example, my car has a production date of 04/18/15.

The part was refunded on 4/8/15. The shipping expenses and insurance were refunded on 4/9/15.

This complaint is erroneous. We have received no correspondence from this customer since he responded to us on [redacted]
There were no tickets submitted after August 12th asking for a refund status, nor was there any response to our last correspondence sent to this...

customer on ticket [redacted] There was no correspondence not to respond to. If there had been, we would have told the customer that he was refunded in August.We e-mailed [redacted] an itemized credit invoice on August 28th. It was e-mailed to the e-mail address he provided when he placed the order online [redacted] I advise that [redacted] *ontacts his financial institution.?