Verizon Wireless

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I recently filed a complaint against Verizon Wireless on 6/8/about service issuesI called Verizon back the following day and after speaking with several representatives, I was able to get credited back the full amount that I had requested Thank you, Regards, [redacted] ***

We cancelled Verizon to join at&t, we paid the final bill immediately, however we get phone calls at least once a day from them We have bank statement to prove this bill has been paid

I was flabbergasted by the way I was treated by Verizon customer service todayI am an victim of identify theft and Verizon is one of the companies whom did not adhere to the security block that I have with equifax which request that any company has to ask me identifying question before opening a line of credit with my social security numberAt any rate I called today to get information on this fraudulent accountI was bluntly advised the account appears to be a valid account but you can email us a copy of your social and Id for proofThe representative did not empathize or even probe I have an open investigation and police reportNo one was concerned it's already alarming that Verizon is allowing people to by past security measures by setting up accounts onlineThen to be treated as a criminal is hurtfulI had to call companies Verizon was the 3rd company I called I thanked the other companies for " not treating me how Verizon did " I understand for security measures I would need to submit verification I just don't appreciate being talked down to and not being assisted

Mr [redacted] is requesting that account charges be credited on a closed account Mr [redacted] did not provide any account information for Verizon Wireless to identify the account and determine what actionmay need to be taken to address his concernWe have made numerous attempts to reach Mr [redacted] to gain thisinformation I did speak briefly withhim on March 31, and he had advised it was an inconvenient time to talk and that he wouldcall me later that day I have leftmessages subsequent to that call with no response from Mr [redacted] We are unable to resolve the customer’s concern with the account information to complete our research

"Arial","sans-serif June 6, I am writing in response to the complaint forwarded on behalf of MsShannon S*In the complaint, MsS [redacted] states she had an 18GB plan and changed to a 12GB planShe further explains that she received data overages on her billing statementMsS [redacted] requests she be placed on the data plan she requested to avoid the overages on her accountVerizon Wireless appreciates the opportunity to address MsS***’s concerns Several unsuccessful attempts were made to speak with MsS [redacted] to address her concernsIf MsS [redacted] would like to address her concerns, she may contact me at the number listed belowThere is no additional action needed by Verizon Wireless at this time Should the Revdex.com or MsS [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 7:a.mand 4:p.m(PST), Monday through FridayFor other account related issues, please contact Customer Service at ###-###-#### Sincerely, David A David A Executive Relations

I spoke with Ms [redacted] regarding her concerns After a review of the account, Ms [redacted] has been on the More Everything plan since August A confirmation letter was sent I've sent a duplicate copy of the confirmation letter There are no credits warranted.Verizon Wireless appreciates the opportunity to respond to Ms [redacted] 's concerns If there are any further questions, Ms [redacted] may contact me directly at ###-###-#### My office hours are 7:00am - 3:30pm EST Monday through Friday

Was given offers on separate occasions where details were very clear After accepting I was denied the offer Verizon admitted to making the deal but told me they could no longer honor it and that they had made a mistake I have been with them over years and have lines I can no longer trust Verizon as they have lied to me and do not make good on clear offers made by multiple representatives of their company

Upon receipt of this complaint, a thorough review was completed Mr [redacted] expressed concerns regarding the outstanding debt of $and seeking a resolutionPlease accept our sincere apology for the difficulties you experienced with our companyThe experience you described in your complaint is certainly not a service we aim to provideAfter further research, we have confirmed there were two active lines of ending in [redacted] & *** They were under a year agreement which would have ended on 8/13/As a result of the account being deactivated before the contract term ended, line ending in [redacted] was billed $on 12/13/and the line ending in [redacted] charged $on 2/13/The final bill is correct As a means to provide an amicable resolution, we extended a courtesy offer to discount 50% off the early termination fee of $ Mr [redacted] declined the offer and is dissatisfied with the resolution Verizon Wireless appreciates the opportunity address your concerns and apologizes for any inconvenience this matter may have caused If you have any further questions or concerns, you may contact me directly toll free at [redacted] , Monday through Friday between the hours of 9:AM and 6:PM EST

On April 28, a request was processed for $ This refund will be applied to the creditcard ending in [redacted] I emailed Ms [redacted] to advise the refund will take to days to reach her creditcard I only had communication through email as Ms [redacted] requested If Ms [redacted] has any additional questions regarding this response, I can bereached at ###-###-####My hours of availability are from 10:AM – 5:PM Monday throughFriday Regards S [redacted] Verizon Executive Relations

Hi ***, I spoke with Mrs [redacted] I believe on 1/at which point she shared her experience of the service visit on 9/17/14, RO# [redacted] The vehicle came in with a check engine lightShe had just purchased this vehicle a couple of months beforeThe vehicle had a day 50/linited warranty that came with the vehicle, but I believe it had just expiredThe vehicle faults were checked and there was a low fuel fault storedIn the original technician recommendations this was noted :possible sending unit issue found misfire faults- all cylinders along with empty tank faultPossloss of fuel, or sending unit issueThe estimate was $At this point she was not happy with the fact that there would be a repair needed just after purchasing the vehicleAt this point the service advisor escalated this to the Used Car managersThey came back with an offer to split the cost, and her portion would be $This is where the customer recounting of the events differs from the service advisor'sShe states the original estimate was $2400, which I have nothing that indicates that on file, and that her half was the $1200, and it was after the fact that the service advisor had offered $My service advisor had written the $on the repair order to document the splitAfet furhter discussions, the Used Car manager called back and offered to reduce her part to $which she declined as well.Her stance was she was lied toAfter looking into the matter, and the fact the fault was cleared and did not return, that the fault was either a time fault or she ran the fuel too lowI believe that at the point she became aggrevated, any furhter testing or diagnosis stopped I met with Ms [redacted] and listened to her concerns, accussations she was lied toI offered to investigate and that I would get back to her later that dayAfter our initial meeting I had several email exchanges letting her know what I had found, and that what I saw was a possible misunderstanding of numbers, given the multiple people that had contacted herShe still felt she was intentionally lied toWhat I find intersting was that the vehicle was seen one more time after that without any concerns or issues During her visit she was not charged for the initial diagnosis, or any repairsPlease let me know if there is anything else that I can provide Sincerely, [redacted] Service Manager BMW of El Cajon

May 8, I am writing in response to the complaint forwarded on behalf of Mr [redacted] In the complaint, Mr [redacted] disputes the Early Termination Fee and asks Verizon Wireless remove the chargesVerizon Wireless appreciates the opportunity to address Mr [redacted] ’s concerns On May 8, 2015, I spoke with Mr [redacted] to address his concernsVerizon Wireless offers promotional discounts, which may require a contract period of months in returnDisclosures are provided at the point of offer and then in writing via a confirmation letterIn an effort to provide a satisfactory resolution, I agreed to reverse the promotional discounts, thereby removing the contract requirementI issued a credit of $Mr [redacted] agreed to this resolution and had no further concerns Should the Revdex.com or Mr [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:A.Mand 4:P.M(PST), Monday through FridayFor other account related issues, please contact Customer Service at ###-###-#### Sincerely, [redacted] M [redacted] M Executive Relations

Thank you for allowing Verizon Wireless to respond to the concerns expressed by Ms [redacted] In the complaint, Ms [redacted] is stating she was advised she would be able to keep a promotional discount on her line when she processed an equipment upgradeVerizon Wireless regrets any dissatisfaction this matter may have causedMs [redacted] visited Costco on May 15, 2015, and processed an equipment upgradeDuring the process, the Costco representative advised Ms [redacted] the promotional discount on her line would remain and she would continue to receive the $discountUpon further review, the discount expired on May 11, I spoke with Ms [redacted] regarding the above and my findings on July 6, I explained I would not be able to place the reoccurring credit on her account and offered a one time adjustment in the amount of $120.00, to cover the $discount for monthsMs [redacted] accepted this offer and had no further concernsShould the Revdex.com or Ms [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 9:A.Mand 6:P.M(PT), Monday through FridayFor any other account related issues, please contact Customer Service at ###-###-####

This company has the worst customer service I have ever experiencedI was a valued customer of years, all bills payed on timeI moved to Alaska and was told that a new iphone that was shipped to me would work where I was locatedIt did not; no 4g accessCustomer care said send the iphone back and my early termination fee and cost of the phone would be excludedI had to switch to [redacted] because of not being able to connect the iphoneAll was good until today when I received a notice via email that I owed $in early termination feesSo I called Verizon and spent hours on the phone with themThe lady at customer care which spoke to me was very rude and abrasiveIt took over an hour to speak to a manager who eventually hung up on meI tried to call back and received another person that didn't know anything about the situationBecause Verizon didn't document anything, they would not grant me the fee exclusion until I switched my number back over to Verizon (from ***) and they checked to see if there was 4G coverage via tech supportHow was I supposed to do this with a broken phone? I finally got in touch with someone who helped me and found all the documentation needed in prior phone callsTotal, I spent hours on the phone on 11/I will never use the service again and I would suggest anyone looking at this site should NOT USE THIS SERVICEUse AT&T

DATA HIKE OF $for existing unlimited customers !!First off I have been a loyal customer with Verizon for over years, their has been rate hikes service fees hikes and still have been able to hardly afford to manage to pay for two phones! Now I received my latest and greatest bill which increased an additional $a month for me to be provided with same exact services that consists of family share and grandfathered unlimited data Verizon it extorting my hard earned money from me and telling me to just take one of the lesser date plans and my bill will drop $a month $of that is due to the hike in my data! If I wanted less Verizon I can use page plus and get all the same for less data unlimited calls and text at a fraction of your best network power house cost! I stopped at two Verizon stores to ask if Verizon would like my unlimited data why not just make us 1% that still have it a deal on devices or something other that burn may wallet and the managers at both stores tell me I'm a 1% of the Verizon customers that still have Unlimited data and our network it the greatestYou just can not treat your bread and butter customers like this! I again ask what will you do in exchange for the unlimited data?????? Very disappointed ,frustrated and concerned customer

June 22nd, face="Calibri"> This letter is in response to the recent correspondence filed by Mr [redacted] regarding the afore-mentioned case number Mr [redacted] expressed frustration concerning a non equipment return charge to his account Executive Relations conducted a thorough review of Mr***’s account and concern In November Mr [redacted] processed an early upgrade via an Edge agreement Mr [redacted] stated he was not issued a return package, this delayed the return Executive Relations spoke with Mr [redacted] who provided the USPS tracking number [redacted] that confirmed a delivery to the Fort Worth facility As a gesture of good will Executive Relations offered to issue a credit adjustment of $ Mr [redacted] accepted the offer and expressed satisfaction Verizon Wireless appreciates the opportunity to respond to Mr***’s concernsVerizon Wireless appreciates the opportunity to respond to all concerns and apologizes for any inconvenience this matter may have causedIf there are any questions regarding this direct correspondence, please contact me directly at ###-###-####, ext: I am in the office, Monday – Friday, from 8:a.muntil 5:p.m., EST Sincerely, [redacted] MNational Executive Relations – Verizon Wireless

Thank you for allowing Verizon Wireless the opportunity to respond to Ms [redacted] ’s complaintInthe complaint, Ms [redacted] expresses her concerns about a balance that shows on her account whenthere really isn’t a balance dueShe also brought up a past issue about not receiving a Verizon gift cardfor a device that she traded in during a promotional periodVerizon Wireless regrets any inconveniencethis matter may have caused.In an effort to provide a satisfactory resolution, I advised Ms [redacted] that this is a known issue and thatwe have a fix going in to place in April that will resolve her billing issueI also offered to apply a one time$credit towards her wireless account because she didn’t receive her gift cardMs [redacted] expressedsatisfaction in the resolution provided, and had no further concerns.Should the Revdex.com or Ms [redacted] have any questions regarding this response, pleasecontact me at ###-###-#### between the hours of 9:a.mand 6:p.m(PST),Monday through FridayFor other account related issues, please contact Customer Service at [redacted] ***-***

Smart rewards program is really a data mining scam that does little to reward customers at allOne must enroll in Verizon Selects in order to use the points at allVerizon Selects enables Verizon to collect data on virtually every online activity customers doVerizon lures customers into the program by alerting them to the fact that they have already earned a large number of pointsHowever, this large number of points can not be utilized to pay Verizon bills or to purchase their merchandiseDaily deals and sweepstakes are a feature of the programDaily deals allow customers to use only a limited number of points for an extremely limited number of items One has to log on at PM ET daily to attempt to purchase the daily deal- within a matter of seconds the item is sold out Sweepstakes allow customers to bid points on merchandiseGift cards for other companies are available at a discount by using pointsHowever the points the customer is allowed to use is capped by VerizonFor instance, one can use points towards dollars off a dollar gift card, but never points to outright buy the cardMerchandise can be purchased just as cheaply elsewhere- once again, Verizon caps points usage so only a discount can be applied - never a full purchase madeIt's very easy to be lured into the program, thinking it will be similar to the rewards program on your credit card, which essentially assigns one penny value per pointHowever, it is not at all like thatDespite hoards of complaints, Verizon refuses to change the program at all, and constantly defends itCustomer service for smart rewards is open only M-F business hours with little to no possibilty of actually getting through to a human beingVerizon also charges the highest prices in the industry for phone plans, and refuses to waive any of their fees under any circumstances.Customer service agents are often extremely rudeIn my opinion, data mining like this should be illegal

Complaint: [redacted] I am rejecting this response because: when I spoke with the Verizon representative on 619/ He advised the early termination fees of approximately included all lines I asked the question multiple timesThat the representative wasn't clear or implied all lines were closed but didn't close the entire account isn't my fault I was asking the experts and believed they were giving correct information I have agreed to pay the $As that is what I was told I owed I will provide, in writing the requested information Regards, [redacted]

Upon receipt of this correspondence, a thorough review was completed for wireless account number [redacted] 8- [redacted] Our records indicate that Andrew M [redacted] does qualify for the BOGO offer for the Samsung devices Submission***-***-***was escalated and processed; MrM [redacted] will receive his Visa gift card valued at $within to business days Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have causedIf you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 7:AM and 4:PM EST Regina Verizon – Executive Relations

The Executive Office spoketo Ms [redacted] on March 20, While I understand and deeply regret how upsetting the issue has been, I respectfully declined Ms [redacted] ’s request to cancel her service without penalty and takeher phone to a different carrier, or to enable her to return the phone several months after it was purchased As an effort to reach a resolution for a valued customer, I offered to apply a lumpsum credit equivalent to six months of Ms [redacted] ’s service with VerizonWireless I also offered to cancel the remaining contract on the tablet line on Ms [redacted] ’s account, since shereplaced the original tablet with one that she purchased from Apple Ms [redacted] accepted my offer, and considers her complaint settled Verizon Wireless appreciates the opportunity to respond to all concerns and apologizes for anyinconvenience this matter may have causedIf you have any further questions or concerns, you may contact ExecutiveRelations directly toll free at ###-###-####, Monday through Friday betweenthe hours of 8:AM and 7:PM ETSincerely, [redacted] Executive Relations