Verizon Wireless

Complaint: [redacted] I am rejecting this response because: They are trying to give me a lesser deal then what was origanly offeredThis is unexeptableThey said they would buy out my contract and did not tell me about all of the loop to jump throughI am a disabled vet with TBII woyuld have not bothered with this hasel if they told meAlso they said it was being bought out in the store and there company was rude and hum\ng up on me multiple time and one of there managers cust me out I have witnessesThe want to deduct the phone price and give me whats left as creditThey never told me I had to turn opver my old phone also they said we will buy out your contracrSo What nowThis is falls advertising and they only gave me & dayI am incompatent and I need to talk to my cair giver who just left the hospitalI would like to get sprint paid off as promised and the damage to my credit fixedThey did not send me any extra paper work so what now? Regards, [redacted]

The Executive Office spoke to Ms [redacted] on 6/23/She stated that she was disappointed in the amount of time it to get the employee discount added to their accountOur office offered to credit her account $for the months that the employee discount was not addedWe advised that the employee discount has been added to the account as of 6/15/and it will appear on her next billing statementMs [redacted] stated that she spent a lot of time on this issue and requested that more be done for her account than the $credit.Our office applied an additional credit of $for the inconvenience that this matter causedMs [redacted] accepted the credit offers as resolution to this matterMs [redacted] stated that she received a phone call from an outside company stating that they have received her husband’s personal informationOur office addressed Ms [redacted] ’s concern regarding where her information was sent and advised that we will handle internallyVerizon Wireless appreciates the opportunity address your concerns and apologizes for any inconvenience this matter may have caused If you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 8:AM and 4:PM ET

I am writing this review about something I don't think is rightI am a current customer of Verizon wireless and have approximately phones on my account, all but is near contract endPrior to removing my LG tablet off the account about 1/weeks ago from today, I was in a corporate store where I purchased a brand new charger for the LG tabletI'll keep repeating LG over and over because I'll never buy another product with their name on itI will say everything was fine with this tablet for the two years I keep it in a case, I work everyday so I say I used it about hours or so each day never had a problemI lost original charger so I had to buy a new one, that worked fine for a week or two matter of fact I still got protective covering on it; its so newNow back to the subject I removed the LG tablet off my account about weeks ago because I found a way in their own words to re-purpose the line(I'll share this at a later date because this will effect their bottom line.) I started getting these messages your device needs a software updateI kept ignoring these updates because I've known wireless from its infant years from working in it when it was 2G to having under gone study in sound and electronics, and prior to that I know all updates are not a good one especially when nothing is wrongWhile trying to ignore this update I notice the LG tablet now wants to turn off on its own, remind you nothing like this priorSo I guess now I have to bite the bullet and do this updateI fully charged the battery then proceeded with this updateThe update completesI used the LG tablet again when I'm done I close it and go to workWhen I'm off I notice its deadI put the brand new charger in it (nothing happens)Wait til I get home to charge it (nothing happens)I take it to the Verizon corporate store on 10/23/to see if they had any ideas to what was happening, not surprised by what they said (nothing)So before the thought of having my info locked away like it is, and continually going through my head I can't to find the FILE case button fast enough so I can send this onI know this is happening to someone else and when this is investigated maybe the smell of someone or companies be in cahoots the true story will be revealedThis almost smells like class action and I can't wait to see what happens next.Way to co-incidental

April 3, I am writing in response to the complaint forwarded on behalf of Ms [redacted] ***In the complaint, Ms [redacted] explains she was told she could trade in any device when she processed an Edge Up but she later was informed she had to trade in the device that was active on the line of serviceShe requests the Edge Up charge for not returning a device is waivedVerizon Wireless appreciates the opportunity to address Ms***’s concerns The Edge upgrade program allows customers to Edge Up to a new device once a portion of the balance of the original Edge Loan is paidThe terms and conditions of the Edge Up program explain the previous Edge device must be returned when Edging Up to a new deviceThe account was charged $for not returning a device I spoke with Ms [redacted] to address her concerns and the above findingsShe explained that the store representative told her she did not have to turn in the Edge device but she can turn in any deviceIn an effort to provide a satisfactory resolution for a long time customer, I offered a credit adjustment of $and an additional $as a courtesy to cover the past due balance and she acceptedMs [redacted] expressed satisfaction in the resolution provided, and had no further concerns Should the Revdex.com or Ms [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 9:a.mand 6:p.m(PST), Monday through FridayFor other account related issues, please contact Customer Service at ###-###-#### Sincerely, [redacted] * Executive Relations

Upon receipt of this complaint, a through review was completed for wireless account number [redacted] 9-*** Our records indicate a total of seven lines active on the wireless account Of the seven lines, two are for tablets and one Jetpack In good faith, as a courtesy, Verizon Wireless has agreed to cancel number ###-###-#### for the iPad and adjust the service charges of $for the last three months Additionally, the jetpack active on ###-###-#### has been cancelled and the early termination fee of $waived The service charges of $have been adjusted as well [redacted] will return the Jetpack to the Verizon Wireless Executive Office Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have causedIf you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 9:AM and 6:PM EST [redacted] Verizon – Executive Relations

I contacted Stevens Plumbing to specifically address a water pressure problem in my shower; my request: clean out the thermostatic cartridgeStevens has serviced my building before, and supposedly addressed this same question in other apartments in my buildingThe scheduling associate at Stevens made clear in my initial phone call that access to my unit's shut-off value was necessary, which made clear to me that the nature of my request was understood In my absence, my building's superintendent witnessed the Stevens technician (service date: 7/20/17) merely clean out my shower headWhen told by my superintendent that the cartridge should be cleaned out - what I specifically requested - as well, the technician said that it wasn't necessary and then declared on the invoice (no [redacted] ) "pressure good." Improvement with the water pressure has been not only negligible but also temporaryI tried calling to schedule a follvisit, but I was told they couldn't help me for a wee

The discount has now been updatedAn adjustment of $was applied to the account on 6/15/and an adjustment of $was applied by the Executive Office so that now Mr [redacted] has received the $credit that he states he was promised

the best customer service EVER - we had trouble with one of our windows that was not put in by another company that had gone bankrupt and the windows were under warranty I made a call to Robert S [redacted] asked if he could help and he showed up the very next day and took care of the issueWe would highly recommend his company for anyone that is looking for windows

Thank you for allowing Verizon Wireless to respond to concerns expressed by Fred and Connie P [redacted] .Fred and Connie P [redacted] stated they have incurred expenses for services not rendered, late charges andtermination fees while trying to resolve the issueThe customer stated he submitted a letter to Verizon disputing thedebt on May 28, The customer stated on July 09, 2016, he received a settlement offer from ConvergentCollectionsFred and Connie P [redacted] are requesting the account to be reviewed and credited for surcharges andother charges related to disputed amount.Account review indicates that on 05/12/16, account number [redacted] [redacted] has a written off amount of $761.84and has been placed with Convergent Outsourcing, Incat ###-###-####The final balance include past duebalances and early terminationAccount review indicates that on 07/18/12, account number [redacted] 8- [redacted] hasa written off amount of $Account review indicates the charges are valid.The Executive Office reached out to the customer at xxx-xxx- [redacted] and via email at xxxxxt [redacted] mTheExecutive Office can be reached at the below number to discuss further regarding the services they indicate theywere billed for and did not received.Should the Revdex.com or Fred and Connie P [redacted] have any questions, please call me directly at (800) [redacted] extension # [redacted] *etween 8:a.mand 5:p.m(Eastern Time), Monday through Friday orCustomer Service at ###-###-####

Upon receipt of the correspondence, Verizon Wireless reviewed the Switch Promotion for wireless account number [redacted] 5- [redacted] On May 6, 2016, we informed MsT [redacted] of the missing information needed to finish the process of her gift cards We re-submitted the information for wireless number ending in *** On May 10, 2016, we informed MsT [redacted] of the gift cards processed and she should receive them within business days MsT [redacted] is aware there were never any submission for wireless numbers ending in [redacted] and *** As a measure of good faith, we issued a credit in the amount of $for wireless number ending in [redacted] for the remaining device buyout amount for her old service provider MsT [redacted] was satisfied with the outcome

A review of the account indicates that on 11/04/an IPHONE 16GB GOLD (Device ID [redacted] ) was purchased using the device payment program for mobile number [redacted] The loan agreement was never activated due to a system errorMr [redacted] was not charged the monthly installments and was not getting the Device Payment discountOn 06/23/an audit for the Device Payment was completed and the Device Payment agreement was added to the account levelThe agreement could not be moved to mobile number [redacted] since it already has an agreement on itBased on this information the loan number was cancelledMr [redacted] was satisfied with this resolution.Verizon appreciates the opportunity to address these concerns Should there be any additional questions, please call [redacted] between the hours of 8:am – 4:pm EST Monday – Friday

I renewed my contract almost two years ago with verizon which would have included an upgrade, however at the time I did not have money to pay to upgrade my phoneI was assured that I would still have an upgrade when I decided that I wanted to upgrade my phoneFast forward a year I was ready for the upgrade but verizon said I didn't have oneMultiple calls to customer service were met with little care and an all so common phrase "we will get back to you" although they never didWhen I told them I was fed up with the customer service I was getting I was told that they didn't careI told them I would be switching to a different provider and was met with the same responseThe customer service verizon offers is horrendous and has permentantly turned me away from them

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Justin [redacted] hereI'm writing at the earliest convenience I've had to get back to youI apologize, but I've actually been without internet in my apartment, and that's seriously hampered my ability to get work done I actually was satisfied with the resolution of the issue, and I wrote a story about it for a [redacted] : Regards, Justin [redacted]

I am writing in response to the complaint forwarded on behalf of Ms [redacted] ***In the complaint shestates she was charged for a device not being returned when an Early Edge upgrade took placeVerizonWireless appreciates the opportunity to address Ms***’s concerns.Review of Ms***’s account shows an Edge agreement was entered into on November 23, 2014.Verizon Wireless provides a maximum of days to return the previous deviceOn her Januarystatement she was charged $for the device not being returned within the specified timeframe.The original device to be returned, an [redacted] 8GB was then received on February 19, 2015.On February 25, 2015, Verizon Wireless contacted Ms [redacted] and confirmed the above informationIexplained she exceeded the allotted timeframe for returning the deviceIn an effort to provide anamicable resolution I provided a one-time adjustment of her charge of $which is visibleimmediatelyMs***s was pleased with my resolution having no further concerns.If the Revdex.com or Ms [redacted] has any additional questions or concerns; please contact meat ###-###-#### during my business hours of 9:a.mto 5:p.m(MST) Monday throughFriday.Respectfully, [redacted] Executive Relations

Jennie C [redacted] escalated to the Executive office with a concern about the Switch PromotionAfter reviewing the records, it was noted Jennie ported her numbers over from [redacted] on 1/30/All of the devices were traded in the store and was received at the warehouse on 2/3/The tracking numbers she provided was [redacted] , [redacted] , [redacted] , and [redacted] The tracking number [redacted] has been completed and the credit has been sent to the customerThe other tracking numbers are stating an invalid status due to the submission not happening within the days A Switch Promotion escalation ticket was submitted and awaiting a response; therefore a follhas been set As of 8/5/2016, the submissions have been processedThe total amount to sent to the customer in gift card form is $ Verizon Wireless appreciates the opportunity to respond to concernsIf you have any further questions or concerns, you may contact me directly at ###-###-####, ext2140986, Monday through Friday between the hours of 8:AM – 5:PM ETSincerely, Quanetta HExecutive Relations

I engaged Ashworth to investigate the cause of my basement leaks...two years after having another company repair a sewer line [redacted] was my next call He was certain that there would have been tiles, and offered to dig a test hole to confirm this [redacted] Thankfully I didn't spring for the recommended basement dig up! The Ashworth guys reconnected my tiles in short order...and corrected some sloppy sewer line connections as well The efficient, friendly manner that they undertook this project was most welcome The cost was fair...with no charge for the 'test' hole [redacted] I was able to get a 50% rebate on the sump pump costs from that company...thanks to Ashworth's encouragement and testimony on my behalf Thanks guys!

The Executive Office spoke with MsC [redacted] regarding her billing and account concernsMsC [redacted] stated in September when she went into premium retailer A+ Wireless she upgraded her phone and was talked into a JetpackMsC [redacted] stated she attempted to return the Jetpack because it never worked but was outside of the days and was advised of the early termination fee to break the contractMsC [redacted] is requesting to cancel the service without penalty and receive a refund on all monies paid In an effort to resolve this matter, the Executive Office terminated the Jetpack line and waived the early termination feeThe Executive Office also applied a $credit for the current bill cycleAdditionally, MsC [redacted] stated in her complaint that she traded in her device and never received the $gift card for trade in valueThe Executive Office issued a $to MsC [redacted] account in lieu of the gift cardMsC [redacted] expressed satisfaction with the resolution provided by the Executive Office

August 17, "Arial","sans-serif I am writing in response to the complaint forwarded on behalf of Li M [redacted] In the complaint, MsM [redacted] states she was provided incorrect information regarding International pricing plans for her accountMsM [redacted] explained she was placed on a $plan that would share minutes between two lines on her account MsM [redacted] is requesting the international charges of $2,removed from her accountVerizon Wireless appreciates the opportunity to address MsM [redacted] ’s concerns I spoke with MsM [redacted] regarding her concerns related to international roaming chargesIn speaking with MsM [redacted] , I advised the call we reviewed indicated that we did not advise the $international plan she was sold could be shared between the two numbers on the accountI did advise that we are willing to work with her regarding the matterIn an effort to provide a satisfactory resolution, I offered to re-rate her international roaming charges and offered to issue a one-time adjustment of $2,and explained that she would be responsible for $of the chargesMsM [redacted] expressed satisfaction with the resolution provided and had no further concerns Should the Revdex.com or MsM [redacted] have any questions regarding this response, please contact me at ###-###-#### between the hours of 7:a.mand 4:p.m(PST), Monday through FridayFor other account related issues, please contact Customer Service at ###-###-#### Sincerely, David A David A Executive Relations

Thank you for allowing Verizon Wireless to respond to the concernsexpressed by Ms [redacted] Upon review of Ms [redacted] account, I wasable to determine through contact with the Verizon Wireless Network RepairBureau that the original trouble ticket number [redacted] was ultimately closed bySystem Performance indicating that the customer was located in a marginalcoverage areaI was able to contact Ms [redacted] on Friday March 20th, andcome to a reasonable offer resulting in the waiver of the termination fees sheincurred on her January invoiceI have filed a ticket with my internal treasury department in order to expedite a refund in the amount of $plus anyapplicable taxesMs [redacted] is aware of the anticipated turn around time for her refund and has expressed verbal **tisfaction with theresolution of her Revdex.com concern Should you have any questions orconcerns, please call me directly at ###-###-#### between the hoursof 8:a.mand 5:p.m(Eastern Time) Sincerely, [redacted] **Verizon Wireless Executive Relations

Awful serviceHeadquarters can't locate my account for quite some timeCan't tell me correct balances