Wall Spirit

Review: I bought a Groupon voucher to order wall decor from Wall Spirit on their web site. There was a photo of Ty Pennington on their site, leading consumers to believe he approved of the business and it was legitimate. I place my order on Sept.2, 2013. In addition to the value of the Groupon I was charged $18.80. I received an email claiming that, due to equipment problems, orders were 2 weeks behind and they would be shipped Priority Mail as soon as they were processed. On Oct. 20 I emailed the company to check on the order and when it would be shipped. I never received a reply. I then called the company on Nov 2. and got an answering machine. I left my name, phone number, order number and reason for calling. After they didn't reply I emailed them again on Nov 3. I then contacted Groupon and asked if they had other complaints about Wall Spirit. I told them I would still like the items I ordered and asked if they could contact the company. They were also unable to contact Wall Spirit so they refunded the price I paid them for the voucher ($25). However I'm still out the extra money for the items I ordered. I believe this company was a scam and if there is any kind of class-action lawsuit against them I would gladly join it. I also hope there will be some action against the individuals that own/owned this business and a warning to consumers to avoid this business.Desired Settlement: I would still accept the merchandise I ordered but I don't think that will be an option. In that case I would like a refund, either in cash or to the credit card I used when ordering. Thank You.

Review: I placed an order with Wallspirit on 10/8/13, order # [redacted] totaling $93.80. I received an email from Wallspirit stating that due to the overwhelming orders, the order would not be able to be delivered as initially stated - 2-3 weeks. Because of this the company would upgrade my delivery to express delivery to make up for it. It is now 12/11/13 and still no delivery. I've called the company numerous times and the numbers just has a message stating that I've called a number not yet set up to receive calls. I am suppose to be able to track my order status online, but their website is gone. I used this company through a groupon I purchased in which I paid $25.00 for $75.00 worth of product. I paid with the groupon and the remaining amount with my card. They need to refund me the $25.00 I paid for their groupon as well as my $18.80 I paid to them in addition.Desired Settlement: Full refund on everything I spent on them, $25.00 for their groupon as well as the $18.80 I paid them in addition.

Review: I ordered two wall decals from Wall Spirit on October 15, 2013 (It is now November 4.) I, like many other customers here, initially purchased a voucher through Groupon and used that to cover part of the purchase. When I placed the order, I received an e-mail stating that normal delivery time is about two weeks, but to allow an extra two weeks due to mechanical and equipment issues. While technically that time has not passed, I tried to contact Wall Spirit multiple times in late October/early November to check on the status of my order after reading multiple other Revdex.com and Yelp complaints about customers not receiving their products. I've tried to access the web site multiple times on various devices, and every time it times out, cannot find the web page, etc. I have also called their 1-877 number twice and left messages alerting them that I would be contacting the credit card company and the Revdex.com if someone did not return my phone calls. It's been several days since I made those calls, and still no response and their web site is still inaccessible. I'm suspicious that the company many now be defunct, closing down without alerting any of their customers. If this is the case, since I still have not received the products and orders I paid for, I want a full refund, including shipping costs. I also plan to dispute the charge with my credit card company if it turns out the company is, indeed, out of business, and I will contact Groupon for a refund on the voucher, as well.Desired Settlement: I'm marking down that I would like a full refund (which seems most likely.) Ideally, however, I would like the products that I ordered and paid for, as well as a refund of the shipping charges. If that is not possible, due to the business shutting down, then I simply want a full refund.

Review: My concern is, it seems, the same as everyone else. I purchased a groupon, and purchased my wall decals on 09/24/13 with the promise of delivery within 2 weeks. I have emailed several times, and called with no response. I can't even get their website to open, so I don't even know if they are still in business at this point. I just bought a new home, and was really looking forward to having these decals as part of my decor, but I'm losing hope of ever seeing the decals, or my money returned.Desired Settlement: I want a refund of my $25, along with the refund of my $9 shipping.

Review: have two orders into Wall spirit, neither has been deliveredDesired Settlement: finish the job

Review: Purchased the Groupon deal for $25 for this company and used it to buy a wall decal on September 6, 2013. I received an email shortly after submitting my order that it would be delayed, there were no mention of this on the site prior to ordering, I find this to be very misleading. It has been over a month and I have yet to receive my decals. They were supposed to be a farewell gift to a close friend, yet because of the delays I am no longer able to give it to them. I've already attempted to send emails and call the main office to see where my order is currently at since it's still "awaiting production" but I have not been able to reach anyone at this point.Desired Settlement: I would like my purchase to be delivered as soon as possible and to be refunded the cost of the Groupon and shipping for the inconvenience.

Review: I bought a Groupon for this company like a lot of other people here did. I ended up buying a huge wall decal for my living room on the 27th of September (I paid a little extra out of pocket). It is now the 29th of October and the last time I checked on the website, it still said that it was in production? The website has been down since two days ago so I haven't been able to check anything.

I have called and left messages on the 877 number they provide, no return call. I emailed them, no return email.

Groupon has given me my money back but I want the rest of it refunded. I have already opened a dispute with Paypal.Desired Settlement: I want the extra money I paid refunded to me for shipping - it was about 14 dollars or so for the remainder UNLESS the product is on its way.

Review: I ordered a product from this company on September 1, 2013. To date I had a couple emails that were nothing but excuses. Then recently no response to email, no answer to phone calls and no website any longer. I never received the product and I was charged for the product and additional for shipping and handling. I have done research and the company is said to have closed but It did not honor its obligations.Desired Settlement: Refund of money paid to the company.

Review: There are many issues with this company that I will not list here as everyone else already did. I need someone to contact me immediately. You had excuse the first time you told me it will take a month, the second time same thing, but no product takes 3 months to make - my order was placed at the beginning of August! There is no place for such horrible business practices in USA! Now the website is closed and email address is disabled so I have no way of contacting them! I want my money back or the product I paid for!!!Desired Settlement: I want the product delivered to me because I need it as emergency for business needs but I do not want to pay for such horrible service so I demand my $60 refunded to me ASAP

Review: I placed an order on September 6 with wall spirit after purchasing a Groupon I contacted wall spirit three weeks there after to find out the status of my order I was then told it was a backlog but it would be shipped by 10 October .It is now 22 October since 10 October I had been calling and emailing and have gotten no replies or answers .Desired Settlement: To be contacted and receive my order ASAP !

Review: I purchased a Groupon deal for Wall Spirit on Aug. 22nd ($50 Groupon deal for $150 at Wall Spirit). I redeemed the Groupon on August 29th and submitted an order with Wall Spirit for wall decals for my kids' bedrooms. My total purchase was $168.85, so Wall Spirit charged my credit card the overage of $18.85 on August 30th. I was told they were running behind on orders, but that I would receive my order within four weeks. After five weeks went by and I never received my order, I emailed and called the company. Of course you are only able to leave a voice mail message since no one ever answers the phone, and my call was returned several days later. They apoligized and sited equipment problems, as well as the high volume since the Groupon deal went out (which seems to be a running theme with the other complaints as well). I was told my order was set to be shipped on Thursday, October 10th, and that I was "upgraded" to priority shipping for free. It has been 11 days and I still have not received my order, which was supposed to be shipped 2-3 day priority. I have again emailed and called Wall Spirit and have received no response.Desired Settlement: It has been nearly 8 weeks since I placed my order, and want my order shipped ASAP with a refund of the $8.95 shipping charge. If I do not receive my order within a few days, I would like the $18.85 charge by Wall Spirit refunded and my Groupon purchase refunded.

Review: I placed my order with Wall Spirit on 09/16/2013 using a Groupon I had purchased just the day before. The email confirmation said I should receive my order within 5-7 business days and that I would get an email with tracking information once my order was shipped. Within 2 days I got an email from them saying that due to some major equipment failure, they were running behind schedule and that I should receive my order within 15 days. When I didn't receive anything until 10/12/2013, I called the customer service. They told me that they were still behind schedule and that my order was surely be shipped the week of 10/21/2013. They said they upgraded my shipping to Priority. On 11/12/2013, I tried calling them again but kept getting voicemail. I also tried to go their website but the web page would not open. With no response to my voicemail, I called up Groupon to find out what was going on. Groupon customer service said that Wall Spirit had gone out of business and they were kind enough to give me credit for the groupon amount. I also had to call up my bank to file a claim for the shipping charges that Wall Spirit had charged me 2 months back when I placed the order.Desired Settlement: Wall Spirit has gone out of Business. Expecting a refund from Groupon and my bank for Shipping charges.

Review: I ordered a Groupon on 9/20/2013 for Wallspirit and I purchased my Wallspirit product on the very same day; 9/20/2013. I got an email stating that I would receive it in 2 weeks. I have yet to receive it. I have called and emailed this company several times and received no response. I understand that the release of their very successful Groupon, compounded with machinery issues have caused items to be delayed. However, I am still requiring Wallspirit to send me my product. I am also requesting they credit my credit card for the shipping and processing fees incurred. I believe this is only fair as it has been over 50 days since I placed this order, and Wallspirit has not followed up with me, or any of their other customers.Desired Settlement: I am requesting Wallspirit uphold their end of the contract and send me my product. I would also like my card to be debited back the shipping and handling amount.

Review: On September 17, 2013, I used a Groupon to order a wall decal from Wall Spirit. I selected the product, used the Groupon, and paid the extra money, which was over and above the amount the Groupon covered. I received an email receipt for the product with the message that the product delivery might be delayed due to production issues. I have waited and been patient, but I finally emailed Groupon for help with the matter. I received this email in response:

Re: Your Support Question: Wall Spirit (request #[redacted])

Groupon Support

To Me

Nov 5 at 4:49 AM

## Reply above this line ##

Hi [redacted],

Sorry for the delay in responding.

I'm really sorry for the trouble.

Due to unforeseen circumstances the business will no more full fill the orders taken, hence I've just issued a $25 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.

Groupon Bucks apply automatically to future purchases and never expire. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.

Thanks so much for using Groupon and please let me know if I can do anything else for you.

Regards,

[redacted] M

Groupon Customer Support

While this solves part of the problem, I have not been refunded the additional $28.85 that I paid to Wall Spirit. I filed a dispute with Paypal for this, but it has been longer than 45 days since the payment was processed, so they will not help.

Here is a copy of the original receipt:

Receipt for Your Payment to Wall Spirit, Inc.

[email protected]

To Me

Sep 17

PayPal logo Sep 17, 2013 18:40:01 PDT

Transaction ID: [redacted]

Hello [redacted]

You sent a payment of $28.85 USD to Wall Spirit, Inc.

([email protected])

It may take a few moments for this transaction to appear in your account.

Merchant

Wall Spirit, Inc.

[email protected]

Instructions to merchant

You haven't entered any instructions.

Shipping address - confirmed

United States

Shipping details

The seller hasn’t provided any shipping details yet.

Description Unit price Qty Amount

Bamboo - Wall Decals / Wall Tattoo

Item# 3726 $94.90 USD 1 $94.90 USD

Discount

-$75.00 USD 1 -$75.00 USD

Subtotal $19.90 USD

Shipping and handling $8.95 USD

Total $28.85 USD

Payment $28.85 USD

Charge will appear on your credit card statement as "PAYPAL *WALL SPIRIT"

Payment sent to [email protected]

Invoice ID: [redacted]

Issues with this transaction?

You have 45 days from the date of the transaction to open a dispute in the Resolution Center.

Questions? Go to the Help Center at: www.paypal.com/help.

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PayPal Email ID [redacted]

I simply would like my money refunded at this point. I have called and left messages with Wall Spirit and sent an email. I have never received any response.

I appreciate your help in this matter!Desired Settlement: I would like the amount of $28.85 refunded to me.

Review: My issues are the same as others I have been reading. I came to Wall Spirit through a purchase of a Groupon. I placed an order on 9/11/2013 and have not received anything yet. Called them several times and sent emails. Get the same story about equipment issues and them being overwhelmed with the Groupon orders. Now it appears the website is down which makes me have concern that they are now out of business. Called them just today to get an answering machine. This whole situation has severely delayed a project I am working on.Desired Settlement: Full refund of my money.

Review: I purchased a wall decal a month ago through Groupon and todate I have not received it. I have called several times and all I get is an answering machine (never a live person) and no one ever calls me back. I have also sent several emails with also no response. I am redecorating a bedroom and this delay is holding me up. I am very concerned that this company might be a scam due to their unprofessional service. They owe their clients the courtesy of a response.Desired Settlement: I need my product delivered ASAP. I need a response when my decal would be delivered. Thank you

Review: Placed an order on 09/06/2013, have not heard from the company yet, they charged me $8.95 for shipping Invoice # [redacted], plus the $25.00 Groupon I purchased. I would like a full refund and just be done with them. However there web site is down, not answering phone calls and no response to e-mails. Order #[redacted].Desired Settlement: I just want to be done with this company, I have been patient and they are by far the worst company I have ever done business with. I want a FULL refund, all that I paid.

Review: My order was placed on September 4, 2013 and I have yet to receive anything. My complaint is just the same as the others in which I was sent a message stating it would be 2 weeks and then an additional message later stating that it would be an additional 2 weeks due to unexpected delays. Now it has been almost 2 months and I still have not received anything. I spent $25 through a Groupon and an additional 43.85 when submitting my order. I expect to be reimbursed for my total order immediately since I have not been able to make contact with anyone within the company.Desired Settlement: I expect the full 68.85 to be credited back to my credit card immediately and to receive my order ASAP.

Review: I will file a complaint with the long list of others. I orderd from this company on Sept 9th where I was told the product would be shipped in "5-7" days. Then I received an email stating they were 2 weeks behind. On Oct 1, I contacted the company about my order and they stated they were still behind in production and my order would be shipped the 3rd week of October. I still have not received my order after 6 1/2 weeks. I tried to log on to the website today to check the status again and I can't even get on the website now. I have another email in to this company. My credit card was charged weeks ago and from what I read from others, there is no hope that I will ever received my product.Desired Settlement: Ideally, I would like my product. With the poor service your company, I'd appreciate at minimum - a full refund.

Review: Purchased through groupon, ordered on wallspirit.com before expiration date - received email that inventories were backed up, never returned my call, never issued a refund, groupon claims no responsibilityDesired Settlement: refund please $150