Waypoint Homes

I was told by the real estate agent that as soon as I signed lease the house would get the final clean, including landscaping and flooring being doneI had to move into a house that wasn't move in ready and have been here a month and things are finally starting to slowly get doneThis has been a horrible stressful experience.I have rented from a numerous amount of companies and people and have never dealt with such liars! I would like to warn people against waypoint homes!

It is landlord obligation stated in the lease agreement that any security deposit returned by check will be made out to each resident named on the lease Thank you, Waypoint Homes

I provided actual copies of pay stubs printed directly via my [redacted] Direct Deposit AccountI provided W2s and all necessary paper work for all lessees in order to obtain approval for everything to be submittedAdrienn K [redacted] provided information about when our move in date would beShe prolonged the application process and did not respond to any of my phone calls, texts, emailsI rented a moving a non-refundable moving truck based off of her written promise of approval to move in the Friday before February 1stI understand I will never see a dime from Waypoint for all of the excessive moving expenses caused by Adrienn, a representative of WayPoint HomesI demand a refund for the application fees of myself, Carina A [redacted] , and Julio P***, that is fair compromise given the circumstances of our experience with Waypoint Homes

Hello, This matter was resolved on 3/17/The resident spoke to both the property manager and myself and was advised that we would be issuing a refund as requestedPlease see the attached emails between CAH and the past resident showing that this matter has been resolvedThank you, ***

Hello, We are currently working with our accounting department to resolve your concerns Thank you, Waypoint Homes

Hello, The local office will be adjusting the deposit accounting to reflect the prorate damages charge for the paint [redacted] will send out a deposit accounting adjustment form for approval and processingIf you should have any additional questions or concerns please contact [redacted] or *** directlyThank you, Colony

0in 0pt;">The response from the business is a jokeI have had visits already from companiesInstead of fixing the problem they are looking for a company that will say what they want them to say and be cheapThe last technician would not even answer any of our questionsOn Friday September 30, a technician was to be at our home between 8am and 12pmI made calls to Waypoint received no return calls from them and no technician ever showed! They obviously do not care that the mold is making us sickAs soon as they were told about mold something should have been doneAs soon as they knew their “technician” had not been here or called, something should have been doneInstead they ignored itThe mold can be smelled not only in the garage but in the houseThe pedestal in the garage is rotting and crackingHopefully it won’t fall on one of our cars when it collapses from the weight and rotI doubt an inspection of this home or the AC was doneNeither would have passedBoth technicians believe the unit is too small for the house which is why it doesn’t cool even though it is set at degreesThe outside unit leaks constantly and the hose is covered in black mold The house is infestedThe ants crawl in and out of the roofline, eat through the stucco, and have most likely been under the shingles foreverWe have sprayed repeatedly, a temporary fixThey were informed of thisAnother email informed them how the yard floods after it rains and when the neighbors waterWe are unable to use the yard and are unable to mow at timesIt takes at least days to drain after a rain and is inhabited by frogs and a breeding ground for mosquitoesWith Zika, and in general, this is a health issue We want everything repaired properly or out of the lease with our deposit returned to usAny cost related to health issues should also be paid by Waypoint

We are sorry for the inconvenience, but the work required permitting delays which were beyond our control Roman';"> Thank you, Waypoint Homes

Hello, We are sorry to hear about your recent issues and are in receipt of your complaintWe will be reviewing the account and will contact you to discuss this matter further before Friday 11/4/We have attached a copy of the move out deposit accounting statement with a copy of the certified mail receipt We appreciate your patience while we look into this matter Respectfully, CAH

After further review the resident was correct we apologize for any inconvenience and have removed the comment Thank you, Waypoint Homes

Due to our lease agreement the payment amount proposed by the resident cannot be accepted and all fees will remain as they are valid and stated in their lease agreementThe response sent via social media was a private message to the resident therefore non of their personal information was view-able by the public Thank you, Waypoint Homes

Property management has been in contact with the resident and they have came to an agreement of making a final walk through together and not receive charges for stuff that have been ongoing Thank you, Waypoint Homes

Hello, We have submitted the request for reimbursement of to be refundedThank you, Waypoint Homes

Thank you for providing those items Mr*** I will forward then to the Property Manager and follow up with you as quickly as possible.Thank you,Waypoint Homes

Hello, The lease has been updated and sent to the resident with changes to rental amount Thank you, Waypoint homes

Hello, [redacted] has advised that on Friday 8/21/your account was revised and a settlement proposal has been brought to your attentionPlease continue to work with [redacted] and [redacted] to resolve this matterThank you, CAH

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 5, and find that this resolution would be satisfactory to me The business did not inform me that I would be credited for March, however, I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

After review it has been determined that no security deposit has been paid for the homeWe have offered to find a replacement home that meets their needs and or return their application feeDue to the fact that we are unable to fulfill the prospects request of terminating the current lease agreement for the current residents Thank you, Waypoint Homes

Dear ***, I am sorry to hear that you have recently lost your jobWe do understand that things may not be that easy when one loses their employment but we are glad to hear that [redacted] was able to assist you in giving you the extension until the 15thIt is our understanding that the payment was not received until 9/25/and so that is why the local office sent you to court as they would anyone else who does not honor a payment planYour account is at a zero balance and the court proceedings were stopped as soon as the payment was receivedIf you have any additional questions or concerns regarding this matter please contact your local property manager’s officeWe certainly do apologize for the confusion regarding the online system and I am more than happy to review that with you if you would like###-###-####Respectfully, Colony American Homes

There is a probably a reason this business is not Revdex.com accreditedI leased with the property management company in Dallas (which I'm not sure why it isn't listed)This is the WORST property management company that I have ever dealt with or heard of Anyone that I have shared my experience with says that they have never encountered such unprofessionalism It began with our home being broken into weeks after moving in I called the property management company and spoke with Patricia T [redacted] , (this was an after-hours call), I simply asked her what I should do because I had never been subject to a brebeforeShe asked, "What do you want me to do...did you call the cops?" (In the most rude tone, I might add) I informed her that, yes, I did but I just wasn't sure what to do next being that this had never happened to me before She said there was nothing she could do if the cops had already been called I then called the emergency maintenance line to have the window secured for the evening & was told someone would be out in the next couple of hours The wait time was completely understandable being that it was already after working hours However, I waited hours before contacting the company again to check on the status I was told by the woman who was handling it that the worker was on his way & should be out to us within minutes so I again waitedminutes went by before I called again and was told that she wasn't sure why he wasn't there yet & she would call me back Again, I waited and received no call I called back again to check on the status, only this time, no one answered I waited a few minutes and tried again, maybe she was taking a break, right? I called back again, no answer I waited a few minutes in-between & called SEVERAL times within a minute span No answer every single time Then my sister called from her phone and she immediately picked up The woman told her she wasn't sure where the worker was at, she had attempted to call him but he wasn't answering She would call us back again No call back, but the worker did FINALLY show up and secure the window (with a piece of plywood) at am - the initial call was placed at pm I was then told that someone would be out to replace the window the next day No one showed up all week I was concerned so I contacted the company and they said it was reported to them that window had already been replaced (which it was NOT), and she would do her best to have someone out that day (Friday - the break in happened on Monday) Someone did get out to repair it, luckily, but the unprofessionalism continued on I contacted the company several times to notify them of the breand my issues thereafter and no one returned my emails or calls My sister and I and our four young girls moved into this home and were not warned and/or suggested that we obtain an alarm for this area, and when I mentioned this to the property management company that stated that it was not their responsibility Understandable, but I asked that they could have simply suggested an alarm, that's all They just kept reverted back to the laws of leasing property and that they BARE-MINIMALLY abided by every one of those and they had no obligations to do anything further Our cars got broken into in this neighborhood and our children were scared to go to sleep every night The company told us there was nothing they could do We had to pay the $3,to get out of our lease or we would be breaking it if we moved out I asked for another option or a way to work with us and was told that there was no other way NEVER rent from this company and tell all of your friends and family the same!! They do NOT care about their tenants and have completely staffed their company with like-minded people Completely unprofessional