1 800 Flowers

Review: The week before Valentine's Day a salesperson named[redacted] for [redacted] called me and wanted to sign me up for a free trial for 3 months of their services that then I could choose to continue. He signed me up for all kinds of things that I said I didn't need but said I could cancel them to not have to pay the extra money once the free trial was over. We signed up to try it for Valentine's Day. We hated everything about the orders they were sending and after receiving the first bill called to cancel. There were hidden fees everywhere that even though we weren't paying them now, we knew we would not want to continue with the company. They informed us that it was already too late to quit because we had to cancel before the [redacted] of the month and we had already been rolled into a three month membership through July! How were we supposed to know that we wanted to cancel before we even received a bill? When I called [redacted] he said we could write a cancel letter and he would try to get us out of the contract. That was the last we have heard from him. He had given us the name of his supervisor that last time we were on the phone with him and so we then called [redacted]. He asked me to forward the things [redacted] had promised me and I asked for him to send me a final bill so I could be done with [redacted]. I just wanted to pay whatever I could do get out of the contract and be done. I did everything he asked and I have never heard from him and he will not return my phone calls or emails. The company sent us to collections because they billed us for all the months they have not been sending us orders but when I have called to receive the bills they say they will email them and never do. How are we supposed to pay a bill we never received. Why should we be paying late fees we never knew about? Why should we be paying all of the fees when they are the ones who canceled sending us orders that help offset all of their fees. We could have been accepting orders until July but they quit sending the orders. I settled with the collections company but they are saying I still owe more money! I just want to be done with the company so bad! Never sign an electronic document! The customer service is rude and never follow through and there is not a manager or anyone to talk to when you want to talk to someone higher up. Worst experience and would never recommend them to anyone!Desired Settlement: I don't think I should owe this company any more money because I could have been receiving order the entire time to at least offset the crazy amounts of money they take from a florist! I just want to be done and I think it is ridiculous that they sent me to collections when they have it in their documentation that I have called numerous times asking for a bill! I don't think I should have had to pay anything since [redacted] didn't tell me about all the hidden things in the electronic contract as he flew through everything, but at this point I just want to be finished with this company!

Business

Response:

Hello,

Ordered my Mother the BLUE BIRD OF HAPPINESS 6' W/KEEPSAKE which I was under the impression would be a BLUE Hydrangea plant from the title and description on 1-800-Flowers.com. The plant that was delivered was pink. If I wanted to send a pink plant I would have paid for a pink plant. Also, they claimed to offer me free shipping/no service fee, when instead they tacked on $30 to my bill for a "service fee".The plant that arrived to my Mother was not worth the $80. I will not be using this company again. I have been waiting on hold with customer service for 16 minutes now...

Review: I phoned 1-800-flowers on 04-**-15 to place my order. They indicated it would be no problem delivering to a military base and no problem delivering the next day (4-**-15) since they offer same day delivery services. Well, the delivery date came and went and my sister did not receive her flowers. I called and they offered me a 50% refund and offered to deliver the flowers the next day. So hesitantly I agreed as this is the day after her birthday. Well the next day is here (4-**-15) and they call and tell me they cannot deliver today either and asked if I would like a different arrangement delivered tomorrow (5-*-15). This is unbelievable. Why say you can do something when you cannot. I just called a local florist in my sister's hometown ([redacted], **) and they are delivering this morning for me and say there are absolutely no issues with delivery to the military base.

It is really pathetic that this company came up with all kinds of excuses AFTER the fact as to why they could not deliver to the base when if they had indicated this up front I would have gone with another florist and my sisters flowers would have been delivered on time.

The fact that my sister is military and works on a military base should not hinder her ability to receive flowers on her birthday. She serves our country proudly and should be rewarded. I cannot believe this kind of customer service.Desired Settlement: Other people should know what kind of a business this is and their terrible customer service so they do not rely on them.

Business

Response:

Hello,We sincerely apologize for the customer's inconvenience.I have contacted the customer on Sunday May * and left a voice message with an apology. Unfortunately the same day delivery could not be completed in the recipient's area. The customer was offered other options but opted to cancel the order. The customer was issued a full refund ( $27.99 on 4/** & $27.98 on 4/**) and a $20 gift certificate will be emailed in up to 30 days.Regards,[redacted]Executive Priority Specialists[redacted] ###-###-####

Review: Terrible experience with 1-800-Flowers.com. I received two phone calls from the company stating that there was a problem with my order. The customer service representative's voice was so garbled, I could not understand anything more than that, and the issue has yet to be resolved. Because phone communication was not working, I sent three emails to the company, and have yet to receive a response. I am now receiving emails saying the the email address for their customer service has been disabled. The order was scheduled to be delivered 24 hours ago, and my order status remains simply at "Order Placed" - no "Preparing for delivery" or "Out for delivery." But the most frustrating thing is the utter inability to communicate with this company!Desired Settlement: I hope to have the flowers delivered to the recipient!

Business

Response:

Good afternoon,

We sincerely apologize for the customer’s inconvenience. We made verbal contact with the customer on

Monday, August **, 2014, and informed her the delay was due to our inability to

contact her (via telephone) regarding a substitution approval. We apologized for the non delivery and lack

of communication with this matter.

Though we previously attempted to contact the customer pertaining to a

substitution approval on August [redacted], our efforts were unsuccessful.

Once we explained to the customer the events leading up to non

delivery, she agreed to the redelivery on Monday, August [redacted]. We then scheduled redelivery 8/**/2014,

however since she was concerned about delivering prior to the recipient leaving

for her honeymoon, we sent a message to our local designer in China to possibly

expedite delivery for as early as possible.

A delivery confirmation was received and the customer expressed she

was satisfied with the outcome. We also

advised if there are any further concerns to please contact us. As a consolation to the late delivery, we

issued a $20 savings pass to be used toward the [redacted]’s next

purchase. We

thank you for bringing this matter to our attention and allowing us the

opportunity to resolve the issue accordingly.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This location did has not paid a subcontract agreement between myself, local florist, and themselves (1-800 flowers) [redacted] . Invoice amount was 10$ per hour (total 17 hrs) Wed 2/**/14 9 a.m to 1 p.m), 2/**/14 10 a.m. to 7 p.m, 2/**/14 10 p.m. to 2 a.m.). Total invoice amount is 17hrs ($10) = 170-13.05(taxes-7.65%) = 156.95

FLORAL COSNSULTANT INVOICE-

OVERDUE

SUBCONTRACT

INVOICE

Date: February **-**, 2014

W.O. # [redacted] Fax ###-###-####

TO [redacted]

1-800-Flowers [redacted] ###-###-####

JOB Valentine’s Day Floral Consultation & Arranging

QUANTITY DESCRIPTION UNIT PRICE LINE TOTAL

4 hours 2/**/2014 - 9 a.m. to 1 p.m. Consultation on Rose Arrangement Preparation 10.00 40.00

9 hours 2/**/2014 – 10 a.m. to 7 p.m. Consultation on Rose Arranging 10.00 90.00

4 hours 2/**/2014 – 10 p.m. to 2 p.m. Consultation on Rose Arranging 10.00 40.00

Subtotal 170.00

Overdue Interest

Charge 2% interest penalty fee per month not paid. March (170.00 X 2%) = 3.40 April = $3.40 May=$3.40 June = $3.40 July = $3.40 August = $3.40 September = $3.40 Taxes (30.92)

overdue fee 23.80

New Total Invoice Amount 162.88

Make Checks Payable to [redacted] Signature: ______________________________________ Signature: ___________________________________

[redacted] Date [redacted] – [redacted] – 1-800 FlowersDesired Settlement: Please pay agreed upon invoice amount plus 2% interest penalty fee per month not paid. March (170.00 X 2%) = 3.40 April = $3.40 May=$3.40 June = $3.40 July = $3.40 August = $3.40 September = $3.40

New Invoice Amount = $156.95 + 3.40(7) = $156.95 + 23.80 = $180.75

Business

Response:

I have contacted [redacted] with regards to the complaint. [redacted] claims she had rendered services to one of our Franchised locations and is seeking payment. I have contacted [redacted], the [redacted] of this franchised location to inform. I also scanned a copy of the complaint and sent it to [redacted] email. [redacted] stated that she will review her records.

Review: I place an order online on july [redacted] for a birthday bouquet of orchids to be delivered for the [redacted] of july. after placing the order I was adviced I would receive an email confirmation that my order was delivered. I did get the email telling me my order was shipped. after not hearing from the recipient I called 1800-flowers on the ** or ** of july. costumer service explained to me that ups never contacted them to tell them there was a problem with delivery. I was very disappointed to find no one had contacted me at all by phone or email to tell me there was a problem. after speaking to 1800flowers they said they would send the delivery on the [redacted] of July.I was very upset at this point to find I had to wait that much longer for my birthday gift to be sent.once once again no email or phone call and my delivery was not sent. I called on the [redacted] of July and at this point was about to give up. customer service said it would be sent and they would call the recipient and explain. which I found out they never did that either.finally on July [redacted] my order was delivered flowers were wilted and in a hot box just left on the door step.my name wasn't on the card and it was truly a horrible experience. I was so embarrassed. the recipient tried to call 1800flowers because she too was upset on how they just dropped the box off and left. also she didn't know who sent the dead flowers. very sad and disappointed with 1800flowers.the recipient said 1800 flowers was rude to her on the phone so it made this experience for both her and I greatly disappointing. I will never do business with 1800flowers nor will my dear friend.Desired Settlement: I feel they should at least send my birthday wish to my dear friend with live , fresh arrangement and have the courtesy to ring the door bell and give them in person with an apology . I also feel 1800 flowers needs work on there customer service and delivery service . I would never want this to happen to any person or experience what I went through.

Business

Response:

Good afternoon,

We sincerely apologize for the customer’s inconvenience. We made verbal contact with the customer on

Monday, August *, 2014 and discussed her concerns regarding the late delivery,

quality issue and the general below average customer service. Full credit was issued in the amount of $98.94

on 7/**/14, in addition to a $20 savings pass toward a future purchase.

As a resolution to the quality issue on July [redacted], we explained

to the customer the shipment was delivered by UPS, therefore was left in front

of the recipient’s door by the driver. We

offered the customer a replacement order (originating from our local floral

designers) which delivered on Monday, August [redacted]. Regarding the poor service received by the recipient,

we have addressed this issue by noting a coaching opportunity with the agent to

whom she spoke.

We followed up with both the customer and recipient to ensure this

issue was resolved to their fullest satisfaction. We have also taken

corrective in an effort to prevent similar errors going forward and ensuring

customer satisfaction. We

thank you for bringing this matter to our attention and allowing us the

opportunity to resolve the issue accordingly.

Regards,

Review: Company made a mistake in delivery information 4 days before the delivery. After 6 phone calls and almost 3 hours on the phone with 5 CSR's and two supervisors over four days, they failed to correct the problem. Item was not delivered by the guaranteed delivery date.Desired Settlement: Full cash refund for both orders due to failure to deliver on time and the 3 hours I spent on the phone to try to correct the problem.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience and frustration.

[redacted] placed 2 orders on-line for two different recipient's. On both orders, the same address was captured on the orders, and needed a address correction.

I have spoken to [redacted] on Wednesday May ** and extended our apologies.

I offered to send a complimentary replacement to his recipient with our apologies for the delay, but [redacted] declined.

A amicable resolution was completed as a full refund issued on 5/**/14 for $149.94 back to his paypal account for both orders.

Regards,

Review: 1/**/14 order [redacted] for a LIVE pink azalea plant Product Code [redacted] to be delivered to my mother, [redacted] On 1/**/14 they delivered a DEAD plant. My mother called 1800FLOWERS and they promised to reshipped. I contacted 1800FLOWERS and on 2/*/14 received an email giving me a new order number [redacted] for a replacement shipment. On 2/*/14 1800FLOWERS delivered another DEAD azalea. My mother contacted 1800FLOWERS, they admitted they could not provide a live plant, and agreed to refund to me the purchase price ($54.98), but no refund was issued. On 2/**/14 I emailed 1800FLOWERS again requesting a refund and on 2/**/14 they emailed me back as follows:

Dear [redacted],

Thank you for contacting us.

We would like to inform you that after reviewing our records we verified that we have issued you a full credit of $54.98 which you should be showing on your next billing statement. We apologize for any inconvenience this may caused. For better assistance, please be so kind as to contact our Billing Department at ###-###-####. They are available Monday through Friday, from 8 a.m. to 8 p.m. EST.

We thank you for your business and look forward to serving your gifting needs in the near future.

If you have any other questions or concerns, please do not hesitate to contact us at the address listed below.

Sincerely,

[redacted] When no refund was posted to my credit card I emailed them again regarding the situation on 2/**/14, but they still have not credited my account for the plant they never successfully delivered.Desired Settlement: I want a full refund of the money they charged me for the LIVE plant they did not deliver.

Business

Response:

Hello,

We sincerely apologize for the inconvenience.

I have contacted the customer and extended our apologies, left a message on voice mail 3/*/14 with the following resolution.

The customer has been refunded a full credit for $54.98 on 3/*/14. Please allow 5 business days for the refund to process.

We have confirmed the recipient did received the arrangement via UPS but it arrived in poor condition, along with the replacement.

We have taken preventive measures and followed up with our floral management team regarding the quality and the email communication sent in error.

.

Regards,

Very upset about the flowers my mom received today 7/** for her birthday!! Some were broke and some were dead!! The only resolution I received was to get 50% off and have the flowers re-delivered tomorrow or Friday!! That is not acceptable, my moms birthday was today NOT tomorrow or Friday. I will NEVER use this service again. (I order flowers quite a bit)

1-800-Flowers [redacted] is, BY FAR, the worst company I have ever had to experience dealing with. I just got off the phone with the manager after having to literally scream over him to demand my money back. UNPROFESSIONAL CON ARTISTS would be the perfect description for them.

I ordered a beautiful sunflower arrangement for a girlfriend who lives in ** last Saturday due to the loss of her Grandfather. The flowers were supposed to deliver the same day. Of course, they did not. After emailing them several times throughout the weekend and on Monday asking for the status and why there was a hold up, Alex S[redacted] finally emails me back with, "We attempted delivery - rec was not available - we will try again today" and that was it.

The flowers were then delivered and left on my friends doorstep for several hours in the beating-hot sun. Once my friend got home to them, they were wilted and nearly dead. So, I emailed Alex S[redacted] back with the photo of the dead flowers demanding a new arrangement or a full refund. He responded with, "what is the problem?

The sunflowers are just opening up - so that is why they look "ruffled". Um, ARE YOU KIDDING? No. Completely unacceptable. I'm not an it and neither is my friend; I know wilting dead flowers when I see them...? I was insulted at this point.

So, I call them and talk to a nice young lady over the phone, asking her if I can either have a new arrangement sent out or my full refund. She informs me that a replacement arrangement has already been scheduled to be sent out. Although this is news to me since NO ONE COMMUNICATED THIS TO ME, I was somewhat relieved that they were "taking care of" the problem. I asked her to please make sure that the driver leaves them in the front office if the recipient is not home. She told me that will not be a problem and she will let her driver know. She said that her driver is scheduled to leave at 3pm. I'm thinking, "Great! Plenty of time for them to deliver her new arrangement to the front office in case she is not home!" Did that happen? NOPE.

My friend then calls me laughing, while calling this company a joke, and tells me that they left a handwritten note on her door asking her to call a number in order to receive her new arrangement. WOW. I am in total shock at this point, and very disgusted by this company. So I call them AGAIN, leaving a voicemail that a full refund needs to be issued back to me immediately. Of course, no one calls me back to handle the issue.

So, I call this morning and let them know what had happened, how unprofessional it was, and that I would like a refund. After the customer service rep speaks to his manager, he tells me I cannot be issued a full refund due to them having to deliver the flowers on three different tries. So I asked to speak with the manager. By this point, I was very frustrated and heated, yet hoping that the manager would be understanding of my warranted frustrations and would handle the problem properly. NOPE! Instead, he began arguing with me that it was not their fault that the recipient was not home, it was not their fault that the first arrangement was left in the heat to die, it was not their fault that they had to try to deliver it three times, and that they absolutely cannot give me a full refund due to the fact that they HAD TO make three delivery runs, even though NO ONE contacted me OR the recipient to let either of us know that they were trying to deliver the flowers. I explained to him that if someone would have called me to let me know that she was not home, that would have been better than leaving an unprofessional sloppy note on her door asking her to call herself if she wanted the new arrangement. At this point, I'm basically laughing in this guy's face. So after several minutes of having the manager yell at me that this is not their problem or responsibility that they have admirably FAILED at providing their one and only simple service, he then tells me I can get a 50% refund, but that he doesn't know which credit card I used to purchase the flowers. So I go to look at my confirmation email and, OF COURSE!, it doesn't say it on there, either. So I had to give him just any card so that I could get my mere 50% refund back, but [redacted] to [redacted] if they refunded me for the $30 delivery fees. Since, you know, it wasn't their fault that the recipient wasn't home. Or that they left them in the heat for several hours to die.

So basically, in order to have successful service from 1-800-Flowers [redacted], please make sure that your recipient is home 24 hours a day, 7 days a week, or they will either receive dead flowers, no flowers at all, or a sloppy, hand-written note on their door asking them to call a number if they want the flowers.

NOTE: 1-800-Flowers [redacted] is an independently operated company; not affiliated with [redacted]

Unprofessional, sloppy, and disgusting. Do not give this company your money. You will be sorry.

How can this company get a positive rating from the Revdex.com when it gets consistently negative reviews from customers?

I WILL NEVER DO BUSINESS WITH THEM AGAIN.

I had a horrible experience with them. I placed an order online on Friday May * for Mother's Day flowers, and asked for delivery on May **. The online web form told me it would be quicker to get it delivered on May *, Saturday. So I agreed, placed the order, and got a confirmation email that it would be delivered on May *. But the flowers were not delivered. I tried to track the order online and the only information provided was "exception found". Totally meaningless!! Tried to call customer service and waited on hold for over 30 minutes. Finally gave up. Tried to call again May ** and finally got through. Customer service tells me that it was a mistake and they canceled the order, because they could not deliver it on May *!!! Customer service person told me I should have placed the order over the phone and they would have told me it could not be delivered on the [redacted].

Useless horrible website and horrible tracking system with no information. There was also no contact from them regarding why they canceled this order.

I hope the Revdex.com will lower their rating; this is not a company I will ever recommend or use again.

Review: ordered some flowers online for my wife for her birthday.I was trying to surpirse my spouse with delivery at work. supplied work address, and instructions to follow several times to various customer service reps. None of these instructions were followed. Which resolved in my spouse not getting her flowers.I attempted several times to obtain reason.Desired Settlement: just to get provide honest and professional customer service personnel whom owe up to what they say theyre gonna do

Business

Response:

Hello,We sincerely apologize for the customer's inconvenience.We have accommodated the request for a refund of $93.06. Unfortunately it did not process back to his [redacted] account and he will receive a refund check in up to 3 weeks.A formal letter of apology has been coordinated.Regards,[redacted]Executive Priority Services[redacted] ###-###-####

Review: 9/**/14 - placed an order online for flowers to be delivered to address in [redacted]. Paid $64.98 via [redacted].

9/**/14 - company called and emailed to say flowers could not be delivered to address. Told would refund amount to credit card within one billing cycle.

11/**/14 - having not received a credit to my account, emailed company to inquire about refund. Company responded via email saying could not credit my [redacted] account, verified my address and said a check would be sent within 30 days.

1/*/15 - having not received a check, emailed company to inquire about status of check. Company responded via email asking me to call the Billing Department at [redacted]. I called and spoke to '[redacted]' who said he didn't believe a check had been submitted and said a check will be sent and I should receive it within 4-6 weeks.

3/**/15 - having not received a check, emailed company, outlining the above communications and asking status of check. Company replied via email saying they would look into the situation.

3/**/15 - emailed Company asking for an update. Company replied via email saying they were looking into it and asking me to verify my address. I replied via email that my address was correct.

4/*/15 - emailed Company asking for update. Company replied that a check was being sent and they"I did speak to a manager who stated your check has been expedited and should be mailed out as early as tomorrow. I will verify this has taken place and email you if there are any more issues no later than Monday."

4/*/15 - received email from Company saying, " I wanted to send you an email and give you an update on your refund check as promised. I unfortunately do not have any new information on your check but I hope to have some tomorrow. I will email you another update no later than Thursday unless I get any information before then."

Six months later, they still have my money. No products or services were delivered. I feel I have no recourse and am frustrated that there has yet to be a way to receive my refund.Desired Settlement: I would like to receive a refund for $64.98.

Business

Response:

Hello,We sincerely apologize for the customer's inconvenience. The customer has been contacted in regards to the [redacted] refund did not properly process the full refund. A refund check was processed and the check number is [redacted] for $64.98 sent to the following address. Please allow an additional 5 business days for the receipt of the check.[redacted] Regards,[redacted]Executive Priority Specialists[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I received a check from 1-800-Flowers via [redacted] on 4/**/15 for the correct refund amount. It took a total of 211 days for the company to resolve the issue. Thank you for your help in the matter.

Sincerely,

Review: Day 1-Tues, Feb **. Ordered flowers to be delivered to a hospital patient, paid extra to have delivered same day. Later that afternoon, was informed that the patient was moved to another facility, called customer service ([redacted]) right away. Was told he would call me 1/2 hour later for new delivery information...never called.Day 2-Wed, Feb **. Called customer service ([redacted]?) at 7am ET. Was told the florist wasn't open yet, would call me back...never called.5pm ET same day, called back and spoke with [redacted] who took all new info and assured me that a new order of flowers would be delivered the next morning.Day 3-Thurs, Feb **. Flowers STILL were not delivered, called back at 4pm ET and insisted on speaking with a [redacted]. Spoke with [redacted], who identified himself as a [redacted], and once again explained the issue. Was assured by him that a new order would be issued with instructions to deliver ASAP.Day 6-Sun, Feb **. NO FLOWERS, NO COMMUNICATION FROM YOU WHATSOEVER! $72., three days of aggravation and runaround from customer service, and six days later, I'm DONE!!! It should NOT be this difficult! I expect a full refund!Sent above complaint via private message on 800Flowers [redacted] page, and received a response from [redacted], requesting all pertinent info regarding the order. Sent info as requested. She is now telling me that she contacted the florist and they have the recipient's signature on file. I have requested to see the signature...provided [redacted] my email address. It is not possible that the signature is the recipients, as he and his significant other have both attested that he has NOT received the flowers.Desired Settlement: Refund Order Total:$ 72.51

Business

Response:

Hello,

I have researched this order, and have issued a full credit in the amount of $70.51 to [redacted]. We were able to receive a copy of the signature from our florist with the recipient's signature, but have issued the credit back to our customer as per the customer, the recipient is claiming he never received anything. We have no way of getting a hold of [redacted] (recipient).

Thank you,

1800-Flowers.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The total amount I paid to 1800Flowers.com was $72.51, and not $70.51. I will consider the case resolved after refund of $72.51 is received. Please keep complaint open until such time.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Review: I submitted 4 online complaints and tried calling. The company has not responded to me not one single time. I paid nearly $150 for a LARGE bouquet of flowers, 2 balloons, candy and a stuffed animal. I DID NOT receive the 2 balloons, the candy or the stuffed animal. Flower arrangement was incredibly tiny and not the upgraded large I paid for.Desired Settlement: I'd like to be acknowledged for one and also a refund.

Business

Response:

Good Evening,

We sincerely apologize for the inconvenience.

A full credit in the amount of $140.69 as well as a $20 Savings, and a replacement at no charge was delivered on February **, 2014.

We have taken preventive measures and followed up with the representative regarding the internal error made.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The company went out of there way to satisfy my concerns and I am very appreciative.

Sincerely,

Review: I placed an order online with 1800Flowers.com on Saturday morning, 2/**/2014, to have a floral arrangement delivered at a funeral home in New Jersey. The funeral was to begin on Monday, 2/**/2014, at 10:30 am Eastern Time. The website assured me that morning deliveries would be made by 9:00 am. I received an email confirming my order. On Monday, 2/**/2014 at 7:56 am Pacific Time (10:56 am Eastern Time), I received an email stating, "Your Order is Being Created" and being prepared for delivery. This email was sent AFTER the funeral had already begun, and therefore, delivery was late. I called 1800Flower.com and was told that since the flowers hadn't been delivered, they would cancel my order, reverse the credit card charge, and give me a 20% coupon for a future order (not likely).Desired Settlement: I would like a public apology. A company like this that advertises same day deliveries and engages in delivery of a product where time is of the essence should not be able to get away with taking orders that they can't fulfill on a timely basis. They should be ashamed of themselves.

Business

Response:

Hello,

We apologize for any inconvenience.

We have spoken to the BETH ISRAEL WOODBRIDGE MEMORIAl at ###-###-####,

We were advised this was a Jewish faith service and when the flowers did arrive, they were not put out for display by the funeral director as he determined this decision based on the service type. They advised the flowers were given to the family at a later date.

This was not in our error.

Regards,

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You have provided me with the response to my complaint filed by the business. In its response to the complaint, the business is not telling you the truth.

In its response, the business states:

“We were advised this was a Jewish faith service and when the flowers did arrive, they were not put out for display by the funeral director as he determined this decision based on the service type. They advised the flowers were given to the family at a later date. This was not our error.”

In fact, this was their error. The reason that the flowers were not put out for display was because when the flowers were delivered, the funeral service had ended and everyone had left the funeral home. Why would a funeral home display flowers for a funeral service that has already ended?

Attached is a copy of the tracking record from 1-800-Flowers.com's website. It shows that the flowers I ordered weren't placed on the truck for delivery until 10:44 am on 2/**/2014, and that they were delivered at 4:32 pm on 2/**/2014. The funeral service at [redacted]'s funeral home began at 10:30 am, so the business's own records show that the flowers were not delivered on time.

I don't know if you received my email supplementing the complaint. I sent it yesterday to [redacted]. I pointed out that contrary to what the vendor's customer service told me on 2/**/2014, the vendor DID NOT cancel the order. It went ahead and charged $147.98 to my credit card for the late-delivered flowers.

Thank you for your attention to this complaint.

Subject: Update for Complaint # [redacted]

Dear New York Revdex.com,

I have an update for my complaint #[redacted].

Contrary to what I was told by the vendor's customer service on 2/**/2014, the vendor DID NOT cancel the order, and went ahead and charged $147.98 to my credit card for the late-delivered flowers.

The flowers were delivered to the funeral home AFTER the funeral services were already over. What good is THAT? In addition, the arrangement that was delivered was not the arrangement I ordered. I ordered a "standing" arrangement, and the flowers that were delivered were not "standing."

Accordingly, I wish to add to the "resolution" portion of my complaint that I want the vendor (1800Flowers.com) to refund the full $147.98 to me or reverse the charge placed on my credit card.

Thank you.

Business

Response:

Hello,

I have spoken to the customer on 3/*/14 and apologized.

Upon speaking with the florist and the customer on 3/*/14 there is a discrepancy on the time the arrangement arrived for the services. The customer was provided a different time frame of arrival from someone attending the service.

On 2/** the customer was offered a full refund with our service representative. The representative did not properly process the refund so I have issued that.

We have modified the resolution.

The customer received a full refund issued on 3/*/14 for $147.98. Please allow 5 business days for the refund to process.

Regards,

Below is my letter to 1800flowers

To Whom It May Concern:

My name is [redacted], I placed an order on Sunday February [redacted] confirmation # [redacted]. I wanted this to be delivered to my daughters school;however they had early release on Friday so I called in on February [redacted] in the morning and spoke to someone there about having the order delivered by 12:00pm. I was assured that this would happen. My daughter came home from school and there was no delivery. I called your customer service number and one of your reps referred me to FedEx to re-route. I called FedEx and they never received the package they said the label was printed and nothing was ever sent. I called back to find out the order had been canceled without my permission and I was still charged for the order. The person on the phone this time was kind and offered the refund and a credit I asked to speak to a supervisor I was not given one and the rep told me that I couldn't have a name nor number to refer to in the email. I let them know that I would be contacting the Revdex.com as well as other company sites to let them know that I feel 1-800-flowers would of kept my money if I hadn't contacted your customer service this is poor when it comes to dealing with customer. I do expect some type of communication from your corporate headquarters.

Review: Product was not received on date ordered for delivery, and the order has still not yet been received. In calling customer service, I was told that they could not do anything to make this right. There is no [redacted]. There was not even an apology that product did not arrive as had been paid for, $15 for standard delivery. The service rep just blamed on delivery service?Desired Settlement: There should be some means to resolve issues at 1-800-flowers.

In this case, there should also be a replacement product shipped to recipient of the order. Or, a superior product should be shipped to her to compensate for the missed delivery.

Business

Response:

Hello,

We sincerely apologize for the inconvenience.

We have confirmed the recipient did received the arrangement via UPS but it arrived 1 day late and may have been poor quality due to shipping.

I have contacted the customer on 3/* and left a voice message with the following resolution.

A replacement for a same value floral arrangement from a local florist on 3/*/14 weather permitting. The customer used a gift certificate for the entire purchase of $54.98 and that will be reinstated in up to 6 weeks. The customer will need to hold on to the gift certificate to use it again.

Regards,

Review: My husband spent over $70 dollars for Valentine's Day flowers to be sent to me since he works out of town for weeks at a time. When the flowers arrived they were mostly frozen in the box. Most leaves had mold and frozen spots on them. I've tried contacting the company via their website, several emails, Facebook and private messages on Facebook. No one has responded or given refund as requested. I am now filling complaints with the Revdex.com and will also be making a complaint regarding fraud to the Wyoming State Attorney General's Office. This company scammed and defrauded thousands of customers for the holiday. I will accept nothing but a full refund of the purchase from the company. Thank you for your time.Desired Settlement: I will accept nothing less than a full refund

Business

Response:

Hello,

We sincerely apologize for the inconvenience.

We have confirmed the recipient did received the arrangement via UPS but it arrived in poor condition .

A complimentary replacement had been sent on 2/**/14.

The customer has been refunded a full credit on 2/**/14 and a $40 gift certificate will be emailed in up to 6 weeks to [redacted]

The complaintive [redacted] was contacted on 2/** and a voice message with apology was left outlining the above resolution that took place.

Regards,

My experience with a recent order was absolutely unacceptable and I will not recommend 1800flowers to anyone in the future.

My order was supposed to be fulfilled same day. Because of a simple zip code mix up (apparently [redacted] maps lists the zip code of the address differently than google maps), the surprise was ruined as the florist called the recipient to ask about the zip code, instead of doing a simple internet search, or contacting the sender (me) for clarification.

Not only that, but due to the mix up, the florist was for some reason unable to fulfill the order that day.

I was told later in the evening by a 1800flowers representative that my same day service fee would be refunded, and the flowers would be delivered the following day.

I begrudgingly accepted this offer.

However, the following day, the flowers were not delivered prior to the end of business hours at the recipient's workplace, despite the florist specifically asking the recipient via phone how late the business was open, and the recipient had to return to the business approximately a half hour after the business was closed to meet the florist and receive the delivery.

The entire experience was absurd. THE customer service people attempting to smooth over the transaction by offering a $20 gift card is patronizing (especially considering virtually nothing on your site can be purchased for $20 dollars, so it's a thinly veiled attempt to drum up more business).

They need to ensure that these foolish practices do not happen in the future. If there is confusion about an address, called the SENDER, not the RECIPIENT. If the recipient says that the end of business is 4:30, and the florist says they will be delivered prior to that, ENSURE THE DELIVERY HAPPENS PRIOR TO 4:30.