1 800 Flowers

1800flowers totally missed getting to the funeral despite my friend went thru them also and hers were delivered.They replied we couldn't get a local florist to deliver to funeral home.I made second request, ok send to family home said yes we will tomorrow. Did not happen. I made third request please get them delivered tomorrow. Never happened. Finally, we requested full refund and from the looks of online reviews we need to carefully watch to make sure we get full refund. I don't know how they stay in business. We will NEVER use them again.

Review: I ordered flowers for my husband's sister on Jan. *, 2015, to be delivered on Jan. *, 2015. I was contacted by 1800flowers on[redacted]., jan. *, saying all the florists in my area are closed. I requested a refund after the representative asked me if I wanted it delivered another day 3 times and I said no. I called the subsequent week and found out a hard copy check would me mailed to me within 4 to 6 weeks. Feb. ** was 6 weeks and still no check. I called 1800flowers 7 times today to discuss the matter and was hung up on every time. I finally got billing dept. and they gave me the runaround too. so far, no check for my $79.95.Desired Settlement: Refund, put these people out of business. they have had my money for almost 2 months now

Business

Response:

Hello,We sincerely apologize for the customer's inconvenience and frustration.Unfortunately when reviewing the [redacted] account the refund declined, but a three way conference call with our billing specialists, the customer and the bank indicated the charge was never processed.The customer has been issued a $20 gift certificate for her inconvenience.Regards,[redacted]###-###-####

Review: I placed an order online - Order Number [redacted] On the same day I cancelled the order via their contact form on the website which gives you the option to CANCEL AN ORDER. The website states the following:

"Cancelling an Order

If your order is presently en route, has already been shipped or is delivered, we are unable to cancel it.

If your order is scheduled for a future delivery date, we will do everything possible to comply with your request. Just Email us or call us at ###-###-####." When you CLICK on the EMAIL US it opens a contact form where you can select CANCEL MY ORDER (Future Deliveries Only) - Screen Shot attached.

I followed their instructions diligently. I was astounded when the order arrived at my home. I advised the driver it was cancelled and he didnt look shocked! He simply said - "Really". I contacted 1-800-Flowers via online chat only to be told they do not show I cancelled the order at all. This is completely incorrect and I am convinced they simply ignored the request. They had 4 days to cancel the order. If the website doesnt work then they need to fix it instead of committing consumer fraud and making us think we are going to get an effective response.

The online chat person said nothing she could do and that there is no indication the order was cancelled. I asked for proof that the system is working since that is the primary way they give you to contact them. She was very unhelpful and presented no explanations. They need to remove this from the website if it is ignored or not working.Desired Settlement: I want a refund or PROOF 1800Flowers website is functioning. I definitely did as I was instructed but the company failed to honor their promise. I even received a confirmation message that is a pop-up on your screen. I should have been weary when I never received a confirmation email that they received my request. Again if the website does not work then do not present a false sense of security to the consumer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is more than satisfactory to me and the matter has been resolved. Thank you for your invaluable help!

Sincerely,

Review: I ordered a gift for my wife as we celebrated our 2nd Wedding Anniversary. I placed the order and was emailed a receipt that confirmed my ordering information. My gift was to be delivered on December *, 2014 but arrived on the * instead. I emailed the company twice, even attaching a screen shot of the ordering information, but the reps who responded to my email said I agreed to have the product delivered on the [redacted]. That is not my anniversary date, and I highlighted the fact that I had attached the actual email confirmation saying that the delivery date was December *. I asked them to simply look at the information, and told them that I would file a complaint if they did not. I then called the company and was told that my delivery date was December *. I became increasingly frustrated and asked would they please look at my receipt and they would then understand they were incorrect in delivering my order. The phone rep told me for my trouble, I would receive $20 off my next order and that the discount would be emailed to me within an hour. That was nearly five days ago, and I have no email. I sent one last email to them, and five days later, I have not received a response.Desired Settlement: After all this hassle, I would like to be refunded the total purchase price.

Business

Response:

Hello,We sincerely apologize for the customer's inconvenience.I have reached out to the customer however he disconnected the call so a follow up email was sent with our apologies for the poor experience. Although we do show the date as 12/* on our system, we will accommodate the customer's request for a refund. The full refund was issued on 12/** for $62.97 and will adjust back to his [redacted] account.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Also, I read the reply from 1800Flowers which said I hung up on them and that their records indicate a Dec. [redacted] delivery. I am attaching their receipt to me which proves they are incorrect.

Sincerely,

Review: Purchased flowers, with a satisfaction guarantee, for my wife's birthday which were delivered on 7/**/14. By the morning of 7/**/14, the flowers were completely wilted. Contacted 1-800-flowers and they said the bouquet would be reissued.Instead, they sent 3 roses (1/8th or so the size of the original bouquet), to my wife's office on Friday, 8/*/14 at 3:00 pm. My wife was not in the office, which I had informed them of when I emailed them. By 8/*/14 at 8 am when my wife arrived to work, she once again had dead flowers at her desk.We contacted the company, who once again offered only a replacement bouquet. We explained we don't want another bouquet since it will just die in 2 days and would like a refund. They offered vouchers. This time, we reiterated we will never be using this company again due to the poor product. They then said the best they can do is a 50% refund.a 50% refund does not fix the fact that my wife's 30th birthday gift was a complete flop, as was the replacement. This company sent no product to treat the flower's water or any instructions to prolong the quality/beauty of the flowers.When a company guarantees customer satisfaction, they should be willing to completely compensate for poor product, not just 50% with vouchers that will never be used since the product is disappointing to say the least.Desired Settlement: 100% refund.

Business

Response:

Hello,

We sincerely apologize for our customer's inconvenience. On 8/*/2014, I called [redacted] at ###-###-#### and extended our apologies via voicemail. I also sent him an email at [redacted] detailing that per his request, I issued the full refund of $61.54 on 8/*/2014. I also offered a complimentary order to be sent to his recipient on the date of his choosing.

I was able to speak to the customer via the telephone today, 8/**/2014. He confirmed he received my communications on 8/*/2014 and was pleased. He said he did not wish to take me up on my offer of a complimentary order.

It is my understanding that this issue is resolved.

If I can be of further assistance you can reach me at [email protected] or ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased two floral arrangements Jan. [redacted] 2014, from 1-800-Flowers for $178.98 using an advertisement found in a Delta Skymiles email. The promotion stated buyers 30 Delta Skymiles per dollar spent.

I bought two floral arrangements, which were delivered Feb. ** and **, respectively. I waited the eight to 10 weeks from delivery date for the miles to post to my frequent flyer account, as the terms and conditions stated. No miles posted in 10 weeks, so I called 1-800-Flowers to determine the reason. A representative stated my purchase met the terms and conditions and she would credit the miles to my account, but it would take two to four weeks to post. I waited four weeks, and no miles posted. I made a second call to 1-800-Flowers and a second representative stated she would credit the miles to my account, but it would take two to four weeks to post. I waited longer than four weeks, and as of June **, 2014, the miles have not yet posted.

I feel 1-800-Flowers is not meeting the terms stated in its advertisement. I feel taken advantage of and I am greatly disappointed in 1-800-Flowers.Desired Settlement: I would like the miles both 1-800-Flowers representatives said I should receive.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience and appreciate his patience as we researched this complaint.

Our relationship with Delta Airlines Sky Miles ended on January **, 2014. The customer placed his order just prior on January **.

Our loyalty department worked with delta and we have confirmed the delta miles have been posted to the customer's sky miles account. I have contacted the customer on Monday July * and he confirmed he has the miles added to his account.

Regards,

Review: I ordered flowers for mothers day a week in advance. as of today (three weeks later), they still have not arrived. I have spoken to [redacted] upon [redacted] at 1800 flowers and they all tell me the same thing. Based on what they have told me, the flowers should have been delivered three times by now! Places that base there business primarily on particular special events and days should have a better fulfillment rate. The fact that these are now three weeks late is absolutely ridiculous. [redacted]s are unfriendly and unhelpful. Never again am I going to use this business.Desired Settlement: I would like them to be delivered ASAP

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

I have followed up with the customer on Tuesday June ** and he noted the delivery did take place Saturday May **.

The International florist in England noted they were having issues with the address provided, but the customer notes it as correct.

The customer was compensated a full refund on $67.98 on May **.

The customer accepted our apologies when we spoke on June **.

Regards,

I ordered some flowers and chocolates from 1-800-flowers for Valentine's Day. After many phone calls and assurances that the flowers would arive, they did not. I demanded a refund. They ruined my wife's Valentines Day.

Review: I placed an order with this company for flowers to be delivered on valentines day and paid $19.99 for guaranteed delivery on 2/**/14, I tracked the shipping through my UPS tracking number, the flowers were shipped on 2/**/14 and I contacted UPS when the flowers did not arrive, they said that the package was shipped by ground and were not scheduled for delivery until Monday 2/**/14. I did not pay the extra money for guaranteed delivery to be shipped 3 days past Valentines day. I have read reviews on this company and there are a lot more complaints about the same thing as I am reporting. This company needs to be shut down if there are 87% bad reviews which I consider them to be a scam. If you need any additional information, please feel free to contact me. Thanks.Desired Settlement: I would like to have a full refund in this matter of $69.98 which is what I paid for the flowers and "guaranteed" delivery.

Business

Response:

Hello,

This company provides terrible customer service. Flowers were ordered for a special event, but they were not delivered. The excuse? "Oh, we dropped the ball." They said they would re-deliver, but it is now 4 days later, and I had to call them to remind them to make a delivery. They missed the event and don't seem to care. I would never recommend this company.

Review: Order # [redacted]. I purchased 18 sorbet roses for my god daughter to have delivered to her mom's job for Mother's Day. Her mother is a single parent who works hard and me being kind hearted I went to what is supposed to be THE BEST for flowers. I was 100% disappointed with the handling of my order. I was guaranteed delivery by 3PM CST on [redacted]. Well, about 10am someone calls to tell me the order was delayed. I was fine with the delay but asked that I be refunded some of my shipping fees since the delivery would be past the guarantee time. I thought that was a reasonable request. I was told I couldn't be refunded that until I got the delivery. I wasn't happy but was willing to wait. I then got another call from someone who said they had a local florist who would deliver the order same day for me. I was very specific to ask would they be there by 3pm. I was promised yes. They said they couldn't promise the same arrangement so I said I wanted something that would be as big as the one I ordered and purple. I was also specific to say I had intentionally ordered a purple vase and still wanted whatever arrangement they could offer to have purple roses and a purple vase. They said it wouldn't be a problem. I was very excited about the customer service I was getting though having a couple bumps initially. Well, the order wasn't received until almost 6pm and the arrangement was NOTHING like what I asked for. There were no purple roses and there were only two roses total. There was a few carnations, I believe some limp tulips and babies breath in a white vase. This already wasn't what I ordered but it wasn't even comparable. I'm so disappointed they could've just shipped what I ordered and let it arrive a day late than to deliver what they did.Desired Settlement: I would like a refund because it was NOTHING like the arrangement I ordered or the specifications I requested.

Business

Response:

Good Afternoon, I sincerely apologize for the incorrect arrangement being replaced on your order. I have refunded you a total of $26.98 back to your credit card, which you should see in the next 7 to 10 business days, as well as refilling the gift card number [redacted] with $30.00.Again, our sincerest apologies for the mix up.Sincerely,Kimberly J[redacted]Executive Priority Specialist###-###-####

Review: The idea of sending flowers is usually event driven and to express ones feelings for another or show you are thinking of someone and you care. Well I have used 1-800-flowers 4 times over the past 3 years and 3 of the 4 times 1-800 flowers messed up my order and most recently really blew it for me.

I ordered the flowers on line between 10 & 10:30 am the morning of 3-**-16 - within 1 hour I was contacted back by a rep who stated then cannot fill the order that the Mug for the order was not available. So together we came up with item number [redacted] - the rep said no problem and he would follow up with me to let me know all went well. 4pm came and no call from the rep or my wife stating she received any flowers.

I called 1-800 Flowers to inquire and they said they show no history of the correct order or my conversation with the previous rep. Plus, they would now not be able to deliver the flowers as originally agreed. Remember, flowers are event driven and I now missed my window of opportunity.

In the end, rather than request full refund, we agree that I can express my love for my wife by sending the flowers on Monday, 3-**-16.

Well what I ordered, [redacted] was not sent. [redacted] Fields of Europe, Romance has Red roses, and pink and whites throughout. What was delivered had no roses, no reds but yellows, purples, and mostly green flowers of some type - and it appears that these flowers say/ express, either Happy Easter, OR Get Well, or Happy St. Patty's Day but by no means does it say love. I made it very clear each time during my order that I wanted to express my love for my wife and even the attached card said so.

To add to my frustration, when I called customer service I was discounted and no one every returned my call. Plus the reps that answer the call are not empowered to do anything for me without getting a manager on the call who in the end was of no help.Desired Settlement: Full refund and a new order free of charge delivered on a day of my choice.

Business

Response:

Dear [redacted],We are very sorry that your order did not meet expectations. After reviewing your order, we see that you have already been issued a full refund in the amount of $54.98. Your credit institution has 7-10 business days to transfer this back to your account. You have also been given a gratis gift of the 1 Dozen Rose Elegance arrangement which is scheduled to be delivered on Wednesday, 03/**/2016. At this time your requests have already been fulfilled but you can contact Executive Services at ###-###-#### for further assistance if needed. Again we are truly sorry for any inconvenience this may have caused. Thank you and have a wonderful day.Sincerely,Katrina R[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. But I must say that this was a very painful experience and my 3 time with this company so lesson learned. 3 strikes and you are out. For now on a May deal with florist directly. Last item:I wil consider this matter over when my wife receives the red roses a promised.

Sincerely,

Review: I ordered mothers day flowers to arrive on Sat, the [redacted]. I received an email indicating that they had arrived and when I called mom to check, they were not there. (she had been home all day) I called 1800flowers and was assured that new flowers would be sent out on Sunday. They were not. Then after a third call I was told that I would be getting a full refund and a phone call from a manager. It is now Wednesday Night and I have still heard from no-one. POOR Customer Service and at this point they have charged my card for something I have not received.Desired Settlement: I would like a Full Refund and I would like a formal written apology. I was the only of my four brothers that failed to have flowers show up on Mothers Day. Can you Imagine what a Jerk I look like. This is my first time using you guys and I send flowers often. I have NEVER had such an issue.

Review: Ordered Flowers for my Mom for Mothers Day. She was supposed to get them as scheduled Saturday the [redacted] of 2015. The day before Mothers Day. I paid $70.00 for this arrangement and delivery. Today is Monday, 5/**/2015 and she still does not have the flowers I bought her. I tried calling 1800flowers only to be put on a long hold. Obviously, there are several people that did not receive their flowers.I diddid receive a email late Sunday night, saying they were to drop them off, but never did. MY mother had to cancel her dinner plans to wait for these flowers and they never showed up. So, I paid for flowers that were supposed to be delivered 5/*/15 and they still never got there. I WANT MTMY MONEY BACK! THIS IS A HORRIBLE BUSINESS AND I WILL NEVER ORDER ANYTHING FROM THEM EVER AGAIN AND WILL TELL EVERYONE, WHAT THEY DID. I WANT MY MONEY BACKDesired Settlement: I want my money returned. Horrible business, to never drop off someones Mothers flowers.

Business

Response:

Hello,We sincerely apologize for the customer's inconvenience. I have contacted the customer and left a message with an apology for the poor experience.We have accommodated the request for a refund of $65.37 issued on May **, 2015. Please allow 3 - 5 business days for the refund to process.Regards,[redacted]Executive Priority Services[redacted] ###-###-####

Review: On Aug [redacted] I placed an order through their website for a large bouquet of flowers and added 2 Mylar balloons for my girlfriends birthday. The delivery was made on Aug [redacted] as scheduled however the bouquet delivered was not the large one on their website, it appeared to be the small version and only had one Mylar balloon attached(plus a loose blue ribbon). The delivery driver was also very unfriendly practically dumping the flowers into my girlfriends hands and swiftly turning away and walking away(all while using his Bluetooth cell phone to talk to someone) . I was there at the time of delivery and witnessed this all first hand standing about 30ft from where my girlfriend accepted the delivery. The flower/balloons received were not what I ordered and paid nearly $100 for and the actions of the delivery driver made things even worse. I tried to contact this company through email and did not receive any response after giving them a week to respondDesired Settlement: I would like at least a 1/2 refund of my total bill in the amount of $47. I was personally embarrassed for my girlfriend to receive this bouquet and had to explain that it was not what I ordered. I feel it is also very unprofessional not to respond to my email inquiry.

Business

Response:

Hello,

'

We sincerely apologize for our customer's inconvenience.

On 9/*/2014 I called and spoke to [redacted]. I offered him an apology bouquet for his recipient to be delivered tomorrow, 9/*/2014. I also honored his request of a $47 partial refund and extended a $20 gift certificate that he will be receiving in his email. [redacted] graciously accepted these offers and I have set them into motion.

We will be addressing all of the concerns he listed internally.

To my understanding this issue is resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered the Amber waves bouquet for $59.99, totaling $75.00. It had roses, African lily's fall eaves and a few other nice fillers in a mosaic glass vase. I had it delivered to a friend after her father passed away. When I went to her house and say the bouquet it was not what ordered at all. It had 5 carnations, a few daisies ad a couple dry stalks of wheat in what looked like a brown glass lantern. It was not nice at all! I contacted customer service which sounded like it was in the Philippines and the girl did her best but did not have a good mastery of the English language and gave standard, cookie cutter answers to my comments that let me know she didn't quite understand me. First the offered to redeliver the bouquet, I declined. I would be even more embarrassed they delivered another bouquet. Then they offered me a 50% credit. I said that was fine but I will never order from them again. She asked what I wanted to resolve the situation and I said a full refund. I paid for something in good faith and the delivered something of inferior quality assuming that I would never see the arrangement. Now that I had, how do I know if anything I ever purchased was delivered as ordered? She said she would escalate the complaint to her [redacted] and call me within 48 hours. I was supposed to hear by 11/*/14 at 5:00pm. I never heard back or received any credits on my credit card. I spoke with AJ employee number [redacted]Desired Settlement: I would like a full refund and I would to submit the photo I took of the bouquet that was actually delivered and the photo of the bouquet I purchased to someone at 1800flowers who can do something about it.

Business

Response:

Hi,We sincerely apologize for the customer's disappointment.I emailed the customer on Sunday November 9 with an apology and provided the email address to send the pictures.The customer was issued a full refund on 11/* for $75.23.Regards,[redacted]

Review: Seller advertised 18 footballentine rose bouquet for $14.99 with Visa Checkout on 9/*. Upon attempt to place an order, technical issues arose in that a phone number had to be entered but the field was not allowing type. I used their live chat to speak with two different agents ([redacted] and [redacted]) who had me close the engine, delete cookies and subsequently try to place the order more than twelve times on two different search engines through four different links they sent (one of which was flagged by firefox as unsecure). None of that worked. I called the 1800flowers line directly, whereupon I was placed on hold for 15 minutes to escalate the call but then hung up on without anyone answering. I called back. That agent told me that she could not help me over the phone because the order had to be placed online except that was exactly the issue: it could not be placed online as there was a problem with their web page. She gave me another phone number to call ###-###-#### which was a number asking me if I wanted to take a vacation. After an hour and forty five minutes of attempting to place this order, I gave up and came to this site.Desired Settlement: I want the order placed for the amount advertised.

Business

Response:

Hello,

We apologize for the customer inconvenience. Please note the number provided for the customer, I received a call back it was the incorrect number for [redacted].

Due to overwhelming response, the arrangement the customer was trying to order was no longer available.

This offer from Visa Checkout was stipulated as supplies last. The customer had to order directly thru the

Visa Checkout link only.

For the customer inconvenience, she was emailed on 9/**/14 the

following gift certificate information.

Amount: $20

Serial number: [redacted]

Pin: [redacted]

Expiration Date: 9-**-15

No further compensation has been offered.

Regards,

###-###-####

Review: I ordered a fruit bouquet on 5/*/14 for delivery on 5/*/14 for Mother's Day. It was not delivered that day so I agreed to have them deliver it on 5/**/14. It still wasn't delivered, so I requested a full refund. They agreed, but I have yet to receive the refund. I was originally told it would take 7-10 business days, but now I'm being told that it will take 30 days because I paid with Paypal. I don't understand why I should have to wait 30 days for money that came out of my account instantly. It would be different if I just decided I no longer wanted the item and requested a refund, but this was all 1800 flowers' fault and I shouldn't have to pay for their lack of service.

Order # [redacted]Desired Settlement: I would like a full refund ASAP and if they were really about their business, they would fulfill the order in hopes that they could retain a customer.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

The customer has been contacted via email on 5/** as we have identified her refund as being delayed. A check is being processed from our Corporate office. On 6/* I have followed up with the customer and left a voice message and sent a follow up email on the check that is being processed for $69.63 and 2$20 gift certificates have been provided to the customer in that follow up email sent 6/*/14.

We sincerely apologize for the delay in the refund and the additional $20 gift certificate was provided for her inconvenience. The check should be processed in the next 10 business days.

Regards,

###-###-####

Review: I ordered my flowers on 5/* to be delivered on 5/** and was not notified until 6pm on 5/** that the flowers would not be delivered. First, I was told that the delivery truck broke down and the company could not deliver until Monday, 5/**, and then I was told that there were too many deliveries and my order would not reach me until 5/**. No apologies were given and only a $20 coupon was offered.Desired Settlement: I would like this company to be investigated since I am not the only person to have experienced this services from 1800flowers. Their [redacted] site is full of complaint after complaint from customers from all over the country. They just collect money and then fail to deliver. They are a scam. I do not want the flowers anymore, Mother's day has passed. I want my money back and for everyone to know that they have terrible service.

Business

Response:

Hello,

We sincerely apologize for the customer's inconvenience.

I contacted the customer on 5/** & 5/** and left a voice message with an apology and my direct extension. No response has been received.

The customer received a full refund for $102.82 on 5/**/14 and a complimentary arrangement was delivered on May ** to her recipient with our apologies for the missed occasion.

We are having this internally reviewed with our floral management team to prevent this from happening to our valuable customers.

Regards,

Review: The flowers were not only 4 days late but when they were received they were limp, wilting and the leaves and petals had already started falling off. This is unacceptable. I demanded a full refund but only got a $20 credit for future purchases for a service I'll never use again. Not to mention that the $20 credit was never sent to my emailDesired Settlement: For refund of the total amount of $66.89 for delayed delivery causing ruined product.

Business

Response:

Hello,

We sincerely apologize for the customer inconvenience.

Upon review the order was delivered via UPS. Due to weather/processing issues there was a delay in delivery. We were not notified by ups of the delay.

The customer has been in contact with our social media team and received a full refund back to her next jump account on 2/**/14. Please allow 30 days for the refund to process back to her next jump account.

Regards,