1 800 Flowers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,We sincerely apologize for the customer inconvenience.I We worked with the customer on providing a resolution. The fruit bouquet is not available in the recipient area, as the location has changed since the date of delivery. The customer choose to pick up a fruit bouquet that
we arranged at the florist in the area.The customer also received a fruit basket at no additional cost.We find this complaint resolved.Regards,*** ***
*** *** ***
***
***

Hello,
We sincerely apologize for the customer's inconvenience.
I have contacted the customer via email and left a phone message on 11/** once I had more information to provide on the refund.
The refund check was processed from our Corporate office in ** on
11/*
*** has been provided with a contact number and email address for us if she has still not received this check
Regards,
*** ***
*** *** ***
***
***

Hello,We sincerely apologize for the customer's inconvenience.We have spoken to the customer on 10/** and she was offered a redelivery which she declined so we issued the remaining credit for a full refund.Due to a internal processing error of the partial refund discussed above on 10/** for
$we had to work with our billing and technical department on having the refund properly issued. This was confirmed as being issued as of 11***.The customer has now received a full refund $on 10/and $on 11***.I contacted the customer on 11/** and left a message with the updated information. Since the refund is still being processed we ask the customer allow - business days for the $refund to apply back to her credit card.Thank you for your patience and we apologize for the inconvenience.Regards,*** ***
*** *** ***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Thank youI just heard back from the company and they are issuing me a full refundHowever,
I do hope the information I submitted helps protect other consumers in the future from this type of business practice
*** ***

Hello,
We apologize for the customer inconvenience. Please note the number provided for the customer, I received a call back it was the incorrect number for ***
Due to overwhelming response, the arrangement the customer was trying to order was no longer available
This
offer from Visa Checkout was stipulated as supplies last. The customer had to order directly thru the
Visa Checkout link only
For the customer inconvenience, she was emailed on 9/**/the
following gift certificate information
Amount: $
Serial number: ***
Pin: ***
Expiration Date: 9-**-
No further compensation has been offered
Regards,
*** ***
*** *** ***
***
###-###-####

Hello *** ***, Thank you for taking the time to speak with me via phone on 12/**/I greatly appreciate your timePlease accept my sincerest apology for the poor quality your gift arrived in as well as the poor customer service, inconvenience and frustrations your also experiencedYour first
replacement was canceled at the request of the person who sent the gift to youWe did not share with her the condition on your original gift arrived in at your request so we would not disappoint her. She canceled the original replacement thinking there was a double order placed and did not want to embarrass you by sending two of the exact sentimentsAt this time, both you and *** are aware of the issue and new gift was delivered to you on 12/**/I attempted to call your directly to ensure the new gift arrived in satisfactory condition, I was able to speakwith *** *** today who ensured me you have received itAgain, I am very sorry for all this confusionI thank you for allowing me the opportunity to correct this mistakeSincerely, ***1800Flowers.com

Hello,
This communication is in reference to Revdex.com Complaint # ***, customer *** *** ***'s complaint was that the wrong item was delivered by the florist to his recipient and a replacement order was never issued to rectify the issue and he wanted a full refund*** ***
was initially refunded a partial amount of 50% of purchaseI have researched this issue and see that he had further communication with customer service after the initial partial refund and the remainder of his charge was fully credited back on October **, *** *** was sent communication in regards to this credit and he acknowledged receipt of that communicationI have attempted to reach out to *** *** via phone on both October ** and **, to verify that I see his order as being fully refunded but I have been unsuccessfully in reaching himAlong with the credit, he was issued a $savings gift pass for future purchases for the inconvenience he experienced
Should you have any additional questions, please do not hesitate to contact us
Sincerely,
*** ***
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved To clarify though, the sender of the gift cancelled only after 1800Flowers contacted her saying there was a request to receive a replacement The 1800Flowers rep, amazingly, did not explain that the first gift was damaged In addition, the two representative I talked to did not inform me that the replacement was canceled The email I sent to customer service was never answered and the email I sent directly to the *** was ignored as well.It took me contacting Revdex.com to get some results Very poor communication, quality and follow through by 1800Flowers.
Sincerely,
*** ***

Hello,In response to this complaint involving the advertising issues, I have followed up with the Bloomnet department and have been advised the customer has been credited for the charges.Regards,*** ***
*** *** ***
***
###-###-####

Hello,
'
We sincerely apologize for our customer's inconvenience
On 9/*/I called and spoke to *** ***I offered him an apology bouquet for his recipient to be delivered tomorrow, 9/*/I also honored his request of a $partial refund and extended a $gift certificate
that he will be receiving in his email*** *** graciously accepted these offers and I have set them into motion
We will be addressing all of the concerns he listed internally.
To my understanding this issue is resolved
Sincerely,
*** ***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their reply is so funny, I spoke wtih the first woman and told her at the end thanks for her help and that I knew it wasnt her faultWe did not get disconnected, and I did call back and spoke with another woman in customer service but NEVER received another call back from them!
It is VERY disapointing to have a woman lookout for a flower delivery and to find out the florist driver left early and the delivery wouldnt make itI verified on the phone first that all was fine in order to have the flowers delivered that day!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
We sincerely apologize for the customer's inconvenience
I have established email communication with the customer and explained our delivery time frame. The customer did indicate the arrangement he received had a quality issue. Based on the quality issue, the customer
was issued a full refund for $on 9/**/
Regards,
*** ***
*** *** ***
***
***

Good Afternoon,This is in response to Revdex.com Complaint ID# ***, customer *** ***. *** *** said her bank account had been charged twice for the item she orderedWe explained that the second charge she sees on her account of $is an authorization hold
and will drop off her bank account within 24-hours.I called *** *** this afternoon to inquire whether the charge was still visible, and if it was, I was going to contact the bank to have the authorization removed immediately*** *** informed me that the authorization charge is no longer visible and the funds that were being held are back in her account$is the amount that has been formally charged to her account for the product she purchased.I have processed *** *** a $savings pass to be sent to her for the inconvenience with this billing matterI hope this resolves the issuePlease do not hesitate to contact us should you have any further questions.Regards,*** *** *** ***1-800-Flowers.com###-###-####

Hello,
We sincerely apologize for the customer's inconvenience
I have contacted the customer and left a message with the following action
A redelivery for the arrangement was made on October **. The customer was provided this information and a contact phone number for further assistance was provided.
As requested, we have made a redelivery of the arrangement on October ** and find this complaint resolved
Regards,
*** ***
*** *** ***
***
***

Hello,
We sincerely apologize for the customer's inconvenience and appreciate her patience
As we have assured the customer ***, a check for the remaining balance $24.49.
The date the refund check was processed from our Corporate accounting department was November *
Regards,
*** ***
*** *** ***
***
###-###-####

Hello,We sincerely apologize for the customer's inconvenience and frustration.Unfortunately when reviewing the *** account the refund declined, but a three way conference call with our billing specialists, the customer and the bank indicated the charge was never processed.The customer has
been issued a $gift certificate for her inconvenience.Regards,*** *** *** ***###-###-####

Hello,We sincerely apologize for the customer's inconvenience.I have spoken to the customer on 2/** and unfortunately we do not have a local designer florist in his area, the gift would need to be sent via ***. The customer declined the replacement and opted for a refund. On 3/* the
*** refund processed for $109.68. Please allow up to business days for the refund to process back to his *** account.Regards,*** *** *** ***###-###-####

Hello,We sincerely apologize for the customer's inconvenience.I have spoken to the customer on 12/* and extended our apologies for the non delivery. Due to a internal floral processing error this arrangement was not delivered. The customer was offered a complimentary replacement of
the arrangement with our apologies for the delay in delivery but she declined the offer.The customer received a full refund for $$( $on 12/* & $on 12/*). Regards,*** *** *** ***###-###-####