1 800 Flowers

Hello,Per the request stated in this complaint, we have terminated this account as of 12/**/2014.Regards,*** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is more than satisfactory to me and the matter has been resolvedThank you for your invaluable help!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I received a check from 1-800-Flowers via *** on 4/**/for the correct refund amountIt took a total of days for the company to resolve the issueThank you for your help in the matter.
Sincerely,
*** ***

Good Afternoon,
We communicated via email with the customer, and the customer has accepted our offer of a complimentary delivery, same value as the original order The customer prefers delivery of this complimentary order at a later date The customer was provided our contact information in order to coordinate this future delivery
Again, we sincerely apologize and hope this resolves the issue
Sincerely,
*** ***
*** * *** *** *** ***
*** ***
*** ***

Hello,We sincerely apologize for the customer's inconvenience.I have contacted the customer on Sunday May * and left a voice message with an apology. Unfortunately the same day delivery could not be completed in the recipient's area. The customer was offered other options but opted to
cancel the order. The customer was issued a full refund ( $on 4/** & $on 4/**) and a $gift certificate will be emailed in up to days.Regards,*** ***Executive Priority Specialists*** ###-###-####

Hello,
We sincerely apologize for the customer's inconvenience.
I have contacted the customer on 10/* & 10/** and left a voice message with an apology providing my direct extension for call back
We have confirmed the refund for $did not process and a manual refund is being
processed from our Corporate office and a check for $is being sent.
Please allow an additional business days for the refund check to be received.
Regards,
*** ***
*** *** ***
***
***

Hello,We sincerely apologize for the inconvenience and appreciate the customer's patience and understanding.Unfortunately the order was not delivered and the customer was offered a refund to her *** *** account. The refund for $did not process back to her *** *** account properly so we
need to send a refund in the form of a check to the customer.The check was processed and mailed on Friday 12/**/14. The check number is *** and dated 12/**/amount $70.18.The check was mailed to the following address:*** *** *** *** ** ***I have updated the customer via voice message on 12/** alerting the check details.Regards,*** ***
*** *** ***
***
***

Hello,We sincerely apologize for the customer's inconvenience.  The customer has been contacted in regards to the [redacted] refund did not properly process the full refund.  A refund check was processed and the check number is [redacted]  for $64.98 sent to the following address. ...

Please allow an additional 5 business days for the receipt of the check.[redacted] Regards,[redacted]Executive Priority Specialists[redacted]###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I FINALLY received the refund, it took more than 2 months, which is unacceptable!  I will NEVER purchase anything from 800 flowers ever again!!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have received the full refund that I requested.  They also sent my mother an arrangement of...

yellow flowers at no cost as an apology to her.  The flowers she received were not the best quality (they were not as fresh as one would expect flowers to be), but since that was done in addition to the full refund, I am satisfied with this resolution.  Thank you to Revdex.com for your help.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting us. I understand your gifts did not meet expectations. I am truly sorry, as I know the importance of delivering a smile to someone you care about. After reviewing our records, a full refund in the amount of $29.97 was issued to your account; this...

was the total amount charged to your credit card. Unfortunately, we are unable to refund the $60.00 paid using a gift card back to your credit card. We would be happy to process the refund back to the gift card. Please contact our team with the gift card serial number and we will process this as soon as possible.Again, we apologize for the inconvenience this has caused and hope you'll trust us to deliver another smile for you soon.Sincerely, Angela M[redacted]Executive Priority Services[redacted] ###-###-####

[redacted]We are very sorry for your poor ordering experience. I have confirmed a full refund has been issued in the amount of $250.70 and a $20 saving pass that will arrive via email in about a week.   Sincerely, Matt R[redacted]Executive...

Priority[redacted]

Dear [redacted],Thank you for reaching out to us. We are truly sorry for not delivering your gift on such a special occasion.  We have scheduled a delivery for Wednesday, May [redacted] at no cost to you.  The arrangement will be a Designers Choice, not the Spring Fields of Europe.  We also...

added on to your card message to apologize for the lateness of delivery.  We understand that you trusted us to help you express yourself, and that we let you down. We’re fully committed to our 100% smile guarantee and are sorry that we couldn’t deliver on that promise. A full refund in the amount of $64.98 has been issued.  This will appear back on your card in 3-5 business days. In an attempt to regain your trust, a $20 Savings Pass has been issued to you.  It can be used on a future order and will arrive via the email address on file within 30 days. Again, we sincerely apologize for your disappointing and frustrating experience and hope you’ll give us another chance to serve your gifting needs.[redacted]      [redacted]         [redacted]                                                                                                                                                                                                     ###-###-####

I have contacted [redacted] with regards to the complaint.  [redacted] claims she had rendered services to one of our Franchised locations and is seeking payment.  I have contacted [redacted], the [redacted] of this franchised location to inform.  I also scanned a copy of the...

complaint and sent it to [redacted] email.  [redacted] stated that she will review her records.  
 
It would be best if you were to forward this complaint to the following:
[redacted]
 
As an FYI, I offered to [redacted] my contact information in the event she requires further assistance.  
 
Thank  you,
 
[redacted]

Hello,
We sincerely apologize for the customer's inconvenience.  Due to a internal technical issue, the order did not properly process and was not delivered.
I have contacted the customer for further assistance on 10/* and 10/* and left a detail message with an apology.  A manual...

refund request was sent to our billing department and have confirmed the full refund has been processed.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]

I have been in contact with [redacted].  I have informed [redacted] that I will be addressing her concerns by reconciling the account in full and review her concerns.    I have sent to [redacted] my contact information and I have asked for [redacted] to contact me directly with her concerns....

  Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not ask for the flowers to be delivered on 2/**/17, I specifically called in, and spoke with the billing department to cancel that order.  Billing assured me that they would cancel that order and call me and give me a full refund.  Due to the mistake on your end, the roses that I initially sent, were not delivered properly, ruining my whatever I wanted to do with someone I liked.  As a result, I asked to cancel the original order and redeliver the new one on 2/**/17.  However, the agent failed to cancel the order, and they were delivered on Saturday, 2/**/17, which was bad for me.  Then I specifically canceled the 2/**/17 order as I mentioned previously.  I don't want a partial refund, I want a full refund, it is not my fault and I should not be responsible for your negligence. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,
We apologize for the customer's inconvenience.
I have contacted the customer via telephone on 10/* and 10/* to provide a better explanation on the shipping and delivery date.
The customer selected and used a promotion [redacted] and in using this promotion it does entitle the...

customer to free shipping but the shipping method will be standard. 
The order was scheduled to be delivered on October * and in checking the tracking   [redacted] it was delivered on Saturday October *. 
No further action has been taken and we consider the complaint resolved.
Regards,
[redacted]

We sincerely apologize for the customer's inconvenience. I have spoken to [redacted] on 12/** and apologized to him. [redacted] was provided with our delivery time frame for same day delivery to a business. The order for delivery on 12/** was attempted after [redacted] when the recipient was unavailable, but...

the arrangement was successfully delivered on 12/**. [redacted] noted he did accept a redelivery offer from our social media representative on 12/**. [redacted] was offered a $20 gift certificate that will be emailed in up to 30 days. He finds the complaint resolved to his satisfaction based on our conversation. Sincerely, [redacted] ###-###-####