1 800 Flowers

Hello [redacted] ,   We apologize for any inconvenience during your experience with us. We are committed to our 100% Smile Guarantee and have issued a full refund in the amount of your shipping charge to your account. It should reflect in your account in 5-7 business days. For your inconvenience,...

we have issued $60.00 worth of Savings Pass, which will arrive via email within 30 days. It is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon.   Sincerely, Susan S[redacted] Executive Services ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good afternoon,We thank you for bringing this matter to our
attention.  As a result of this
complaint, we initially spoke with [redacted] on Thursday, March [redacted]
and she confirmed her refund was not received as promised.
 
The [redacted] refund error was due to a...

communication
error between [redacted] and the 1-800Flowers system.  The full refund credit refund was actually
issued in our system on February [redacted], however [redacted]’s system
continuously declined the credit, therefore the customer’s account was never
credited.  Since this instance, the
system error has been corrected and the refund was re-transmitted on March [redacted],
as a result the credit now appears on the customer’s [redacted] account.  I spoke with [redacted] today, March [redacted] and she confirmed the complete refund of $68.69 has posted to her [redacted]
account.
 
 
Regards,
 
[redacted]
1-800-Flowers.com, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. But I must say that this was a very painful experience and my 3 time with this company so lesson learned. 3 strikes and you are out. For now on a May deal with florist directly. Last item:I wil consider this matter over when my wife receives the red roses a promised. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

   I wanted to let you know that I am still receiving emails from [redacted].  I will forward you the emails that I have received in the month of September. 
 
[redacted] 
(see attached)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Mandy from their Executive staff has contacted me and resolved this matter quickly and professionally.  Thank you for the assistance.
Sincerely,
[redacted]

Hello Ron,  I apologize for any inconvenience this has caused. We have issued you a full refund in the amount of $84.98, which should appear on your next billing statement. We have also issued you $40.00 in savings pass good towards your next order, which will appear via email within one...

to two weeks. Sincerely, Stacy H[redacted]1-800-Flowers.comExecutive Priority###-###-####

Hello,The refund could take up to 7 days depending on your bank. Our records show you were credited back in full on 5/**/2017. Once the funds are released from our end it is then up to your bank when they release them to your account. We suggest to try calling your bank to see when those are going to be released. Again, we apologize for any inconvenience this may have caused. Sincerely,Jaelynn D[redacted]Executive Priority Services1-800-Flowers.com

Hello, Your refund in the amount of $64.18 was processed on 5/**/16. Also, your $20.00 savings should was issued to your email address.  Sorry for the delay. Sincerely, Mandy F[redacted]Executive Priority1800-Flowers.com###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have not received payment for services rendered.  When I receive payment I will then feel this issue is resolved. I appreciate the contact information from [redacted] and his willingness to try and resolve this issue.  
Thanks
 [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The following response is from Jeff at [redacted].We are in receipt of the termination letter received on November **, 2014 and this member has been terminated on December **, 2014.  Although the member stated they do not deliver Helium balloons , the order entry system is a free form field and...

the sending florist can enter any description of the requested arrangement in this field.  As with primary flower or component in an arrangement, if the filling florist can not deliver as requested, the filling florist is responsible for either "Rejecting" the order or asking the sending florist for a substitution.     I have noticed on the three orders this florist received, the orders were not rejected in a timely manner.  Additional details on these three orders has been noted below:Order number [redacted] - This was a floral arrangement and did not call for a helium balloon as stated in the complaint.  This particular was a floral order and was not delivered by the filling shop causing a non delivery.   According to the [redacted] rules and guidelines, if an order is not delivered, the filling florist must pay the sending florist for the order.  The request for this credit has been denied.  Order Number [redacted] - This order was sent to this member on October [redacted] for delivery on October [redacted].  The arrangement did call for helium balloons.  It is a standard principal and part of the [redacted] Rules and Regulations that if the filling florist can not delivery the arrangement as stated, they need to reject the order in a timely manner.   This member had rejected the order on October [redacted] at 7:48 PM.  This is unacceptable as the recipient never received their gift and this member had enough time to Reject this order allowing the sending florist the time to resend the order to another member.    The request for credit has been denied. Order number [redacted] -   This order was sent to the member on October [redacted]  for delivery on October [redacted].  The arrangement called for a helium balloon.    Although the  member rejected on October [redacted], they should have rejected the order in a timely manner to avoid being charge back on the order and honor the commitment to our customer.   With regards to issuing a credit on the "Low Sending Fees", I am unable to grant this request.  It is noted in the [redacted] directory that a member has 30 days from the statement date to submit a request for an adjustment.   This member has been aware of this policy as a credit for the low sending fee for the month of May had been issued in the month of June.

Hello,
We sincerely apologize for the customer's inconvenience.
I have contacted the customer Thomas on 10/* , 10/* and 10/* and provided a contact number for call back.  Unfortunately the customer is unresponsive.
Upon the customer's complaint, they noted a substituted less value item...

was delivered.  For their inconvenience I have issued a full refund for $12.99 on the original order on 10/**/14.
A upgraded gift was delivered with a value of $47.97 including shipping was delivered on 10/*/14.
A upgraded gift and a full refund have been issued for their inconvenience.  No further compensation will be issued and we consider the complaint resolved.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello [redacted],   We apologize for any inconvenience during your experience with us. We are committed to our 100% Smile Guarantee and a full refund has been issued to your account as of 02/25/17. It should reflect in your account in 5-7 business days. We are not able to schedule a redelivery at...

this time because there is no florist available to fulfill your order. For your inconvenience, we have issued a $20.00 Savings Pass, which will arrive via email within 30 days. It is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon.   Sincerely, Susan S[redacted] 1800Flowers.com Executive Services ###-###-####

Good
morning,We
thank you for bringing this matter to our attention.  As a result of this complaint, we contacted the customer via email and explained the remaining 50% credit was processed within his order on
6/**/2015, however due to a system error, the communication was never
transmitted...

to his bank.We
escalated to matter to our technical support team, which then enabled the
remaining credit of $30.86 to be refunded to the customer’s account on
6/**/2015, with a confirmed transmission to his bank on 6/**/2015.We sent
an email to the customer on 6/**/2015 confirming the refund was processed
correctly, and asked to allow the normal 3-5 business days for the credit to
appear on his account.  We reached out to
the customer again on Monday,  June [redacted] to confirm if the funds have been successfully credited to his account, however
to date we have not received a response.  Please let us know if we can be of any further
assistance in this matter.  Thank you and
have a great day.[redacted]
Executive Priority Services
[redacted]
###-###-####

Hello,We are very sorry for any inconvenience to our customer. Based on the information provided we are unable to find any orders or charges to this customer. I have made multiple attempts to reach the customer so that we could ensure that the purchase was made with 1-800-Flowers.com so...

that we could resolve this issue. I called on 10/**/2014 and left a detailed message. I called and left another detailed message on 11/**/2014. I also sent the customer a direct email on 11/**/2014. The customer did call back on 11/**/2014 but did not reach me. I called her back directly after and left a detailed message again on 11/**/2014. I have not heard back from the customer.At this time we have not located an order nor has the customer been responsive so no further action is being offered and we find this complaint  to be resolved.Sincerely,[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Also, I read the reply from 1800Flowers which said I hung up on them and that their records indicate a Dec. [redacted] delivery. I am attaching their receipt to me which proves they are incorrect.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This is the same person that has refused to contact my brother about the issue. She is being a DIFFICULT AND UNHELPFUL. SHE NEEDS TO STOP BEING LAZY AND CONTACT THE CUSTOMER. If Katharine were any good at her job she would have contacted him by now, and stop trying to exert whatever little authority she thinks she has.  As of this complaint NO ONE has yet to contact him. The answer is ridiculous and stupid. The customer has NOT been contacted and the issue has not been resolved. Someone from 1800Flowers NEEDS TO CONTACT HIM that was in the request and not continuing to try inconvenience him. THIS IS THE WORST SERVICE I HAVE EVER EXPERIENCED. TO SAY DUE TO CONFIDENTIALITY FOR A FLOWER ORDER IS STUPID. THIS SITUATION WOULD NOT BE ANY DIFFERENT THAN AN ADMIN. ASST. PLACING AN ORDER FOR HER BOSS. CONTACT THE CUSTOMER AND STOP BEING RIDICULOUS and SENDING CANNED RESPONSES. I WILL BE WRITING A LETTER THE CEO AND PRESIDENT OF 1800FLOWERS!!! [redacted].]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]